763 comments found.
Hi,
I used a shortcode for a button in a text widget. But the button isn’t clickable. I used this code:
[vc_column width="1/1"][button size="medium" type="no_fill" target="_self" font_style="normal" text="LOREM IPSUM" link="http://url.com/page" color="#018cf5"][/vc_column]
Is this because of the text widget? Or what’s wrong?
Hi, strange thing is that I used the same widget on another page and there the button is clickable. I am using this widget in a sidebar on both pages.
Never mind, already fixed it. It was the section/row setting. When selecting section the sidebar doesn’t ‘squeeze’ the page.
So, brings me to a next question, when do I use ROW and when do i use SECTION with wpbakery?
Hi,
Section is when you need to create distinct looking section of the page, add background color to it or so 
Qode
This theme is slow, very bloated code, wpbakery sucks. hire a developer.
Hi,
We can work with you to solve any issue you have. Did you submit ticket? WPBakery is plugin, we didn’t develop it, but it’s very good and stable, not sure what the problem is on your end?
Qode
Hi, I just bought this theme and I’m having some trouble installing the WPBakery plugin.
I’d like to register in the support forum but when I use the register button and fill in the fields I get an error saying: Sorry, we don’t have that email address in our system. I am using the e-mail address I’m using on Themeforest.
Hi,
Did you activate main theme, install plugin and then re-activate child theme again?
Qode
Yeah, I get a fatal error when I try to activate the plugin:
Warning: require_once(/home/svoklant/domains/svoklant.nl/public_html/autoglaspro/wp-content/plugins/js_composer/composer/include.php) [function.require-once]: failed to open stream: No such file or directory in /home/svoklant/domains/svoklant.nl/public_html/autoglaspro/wp-content/plugins/js_composer/js_composer.php on line 89
I renamed the theme. Could that be the problem?
Fatal error: require_once() [function.require]: Failed opening required ’/home/svoklant/domains/svoklant.nl/public_html/autoglaspro/wp-content/plugins/js_composer/composer/include.php’ (include_path=’.:/usr/local/lib/php’) in /home/svoklant/domains/svoklant.nl/public_html/autoglaspro/wp-content/plugins/js_composer/js_composer.php on line 89
Hi,
You should try to install visual composer via ftp and check if it fixes the issue. You can find it in subway.zip > plugins folder (js_composer.zip).
Qode
Worked for me. Thanks. But what about registering in the support forum?
HI,
Try with different browser, I know Ticksy had problem with some browser on Mac.
Qode
thanks. Only Safari did the trick.
Yeah, I hope Ticksy developers will fix it, as it causes lot of frustration to our customers
Have you tested the theme yet with WordPress 4.0 Beta 2?
I have and everything seems to be working well!!!
Many thanks!
Brian
Hey Brian,
Great Thanks for the update
We didn’t yet complete tests, but we appreciate a lot time you spend to test it
Qode
Hi, have you increased your support team? My only concern is delay of tickets and some theme conflicts i see on here.
Thanks
Hey,
Yes, there are more people handling support right now.
Qode
Please pay attention to my other ticket #252365. Thanks!
Sure Just assigned it to support team.
Contact us page is not working. Received error “Email server problem”. Need help.
Website address: www.faatrainingsolutions.com
Thank you.
Hi,
Please submit a ticket to http://qode.ticksy.com/ with a link to your site and wp-admin access and our support staff will inspect this issue.
Best regards,
Qode
Please pay attention to ticket #249088. Thanks!
Hi,
our support staff has replied to your ticket
Best Regards
Qode
All works now! Thanks!
You are welcome
I updated the theme, and created a child theme. I installed wpbakery from plugins folder in your updated theme.
Now I’m getting a message that there is an update for wpbakery, and to purchase it from codecanyon. https://www.dropbox.com/s/j06gon0z765df4d/Screenshot%202014-07-16%2021.20.35.pngHow do I iupdate wpbakery without losing your customization, and without purchasing it?
Hi,
you can’t update Visual Composer by yourself as we aren’t allowed to distribute licence keys based on ThemeForest rules. We have in our to do list to include latest version of Visual Composer. Thanks for your note
Best Regards
Qode
does it need to be updated? Do I have to purchase it?
Hi,
you don’t have to purchase it separately as we include Visual Composer with our theme.
Once we are done with testing new Visual Composer version with our theme we will include it in our theme update and once you update your theme to the latest version you can install and use latest version of Visual Composer.
Best Regards
Qode
I opened a ticket – the menu won’t update correctly. It won’t allow me to add any more menu items.
FIXED -
Hi,
great to hear that your issue is fixed
Best Regards
Qode
Hello Qode,
How are you? Congratulations with the Bridge theme sales!
Do we have another update with this theme. It seems like from the last May update, I couldn’t edit my layerslider. This is what I get whenever I clicked the filename of layerslider I wanted to edit => “Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”. Also, how do I scale the images here?
Regards,
Jo
Also, to answer the above question of i_r_maximus, the Hide My WP is working well with this theme. Been using it since last January.
Hi,
thanks for your congrats and for your question, we are very well. How are you?
Regarding new theme update don’t have it ready yet, we will release new theme version once we collect enough bug fixes and features.
Regarding your layer slider issue please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and we will take a closer look.
Thanks for your info about Hide My WP 
Best Regards
Qode
Thanks! I’ve opened a ticket. Sorry for the late reply as I have experienced a strong typhoon in my place. No power, no data. heheh
All the best,
Jo
You’re welcome. Too bad about the bad weather, hope everything’s ok.
Best regards,
Qode
Gratis!
Hello Guys, i would love to purchase this theme for use for my client, but i want to ask whether it is compatible with Hide-My-WP plugin and Custom Admin Plugins? also do you provide customization services?
Hi,
we haven’t tested our theme with this plugins but there shouldn’t be problems with them. If you want to test them we can create an account on our test site. Send us an email with subject test account for subway to support@qodeinteractive.com and we will open account for you. Please ignore auto reply message
Regardig customization services unfortunately no, we don’t offer this kind of services as we are fully devoted to developing and improving our themes. Thanks for your offer.
Best Regards
Qode
i requested for a test account and i got a reply to try the support desk which i need a purchase code for, any help?
Hi,
I am preparing test site for you and will reply to your email.
Qode
Will there be an update?
Hi,
Yes. We will update all themes in next 2 weeks.
Qode
Hello Qode, I love your themes, we have bought 2 already and plan to continue buying because they are nice and SUPER easy to use and assemble! One question. We are using the tabs for Subway for one page but we have way to many tabs, some with short text, some others with very long text. The result is that the whole tab looks messy, like with no alignment. You can look at it here: http://bit.ly/VI6FS0 Is there a way to align the tabs so that they fit from side to side or at least to make them look nicer??? Thanks
Hi,
Thank you very much We appreciate it a lot
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you
Qode
Super great and quick response. Appreciated! Gave you 5 stars! I DO recommend Qode themes above many others.
Thanks a lot
Demo slider info won’t import. Only Fusion slider has examples. All plugins are activated. Please advise
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and help you
Qode
Per install instructions, there is no WooCommerce CSS checkbox showing in “settings” for me to uncheck. I’ve searched.
Hey,
That was for previous version of WooCommerce. You can ignore that message.
Qode
thx
You are welcome
I keep getting this error randomly: Warning: Cannot modify header information – headers already sent by (output started at …/wp-content/themes/subway/widgets/woocommerce-dropdown-cart.php:201) in …/wp-includes/pluggable.php on line 1121
Please advise
Hi,
Did you update theme, WooCommerce and WordPress to latest version?
Qode
All are latest version. I had to setup a fresh WP install to get it to quite. Still having demo import issues though
Hi,
We can take a look at the issue if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Qode
It’s woefully unclear how to download and install LayerSlider WP and WPBakery Visual Composer. Where in CodeCanyon can I download them without having to purchase them? They aren’t included in my Themeforest downloads.
For anyone not finding the plugins, they are located in the plugins folder of the uploaded subway.zip theme file. Not in the master download. FYI
Hi,
Thanks for the update Yes, they are in the plugins folder so they can get automatically installed as required plugins after theme is activated.
Qode
Support is slow and when i uploaded the new theme to replace the old theme it resulted in an error ” Parse error: syntax error, unexpected T_VARIABLE in ”/wp-content/themes/subway/includes/google-fonts.php on line “
Hi,
Here is solution for your problem: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/18192
Qode
Can you outline which line I’m supposed to look at? Its full of jargons and comments from people
Hi,
You should change your ftp client to binary mode and then copy all files again.
Qode
Visual Composer is outdated. Can’t update it! What’s the story?
Hi,
Subway is based on custom version of VC and we will update it once it’s necessary for theme / web site to function properly, as we did that 2 months ago.
Qode
Well, everytime I save a page a lightbox pops up and says VC is outdated. Can’t close it, have to click update. Then it messes up my texts with lots of \\\\ 
Hi,
There is probably problem in the content of your page, some shortcode is not closed properly. Can you inspect that? What version of the theme do you have?
Qode
Hi, everything closed. No open tags etc. It’s a new page with only one row.
Version 1.0.5
Cheers
Please upgrade theme to latest version by following instructions here: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411
Solved. Cheers
Great
