374 comments found.
pre-sales questions.
1. is there a way to have your categories always visible on the home page in the expanded view like this screen shot? http://prntscr.com/4cqiddIf I can, is it possible to move it from the right side to the left.
I noticed you will install it on my domain with the demo data, how fast can you do the install after I purchase?
Dear Sir
Thank you so much for interested in our theme
Of course you can make Categories( That is Vertical Megamenu) always visible and make it to any position you want.
Thanks and let me know if you need another assistants!
Please check the category listing page we created using your theme at http://staging.creator9.com/mytokri_new/categories/
here we have just used the shortcode to list the category. but we are unable to change its look and feel and 4 items in a row.
Kindly advice what changes to be made to achieve this.
Dear Sir
We are updating our new package on TF,
Please wait they approve and you will receive email about that
Thanks
no problem, how long it will take? and the options to manage category listing page will be there?
Dear Sir
Please re-download we updated
Thanks
Hi, Still the same problem persists. Kindly check http://staging.creator9.com/mytokri_new2/categories/
Dear Sir
Please give us your admin account and FTP information
We will fix it for you.
Thanks
Hi, I have emailed all details to your email id “opalwordpress@gmail.com” . kindly confirm receipt. Thank you
I have bought the theme and I have installed the WooCommenrce POS plugin (https://wordpress.org/plugins/woocommerce-pos/).
When I try and access the POS page I get a: Not Found The requested URL /pos was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
I contacted the POS support and they have advised me to change the Permalinks to be of type “Post name”. I have done this but still the plugin doesnt seem to work with the theme. I still get “Not Found” error.
Do you know what can be causing this as all other users on the POS plugin page seem to be able to install and access the POS page with no problem.
Dear Sir
Thank you so much for choosing our theme
Please give us your link and admin account then send to email : opalwordpress@gmail.com
Our technical team will try our best to help you
Thanks and have a nice day!
i wish to buy but i am scared with bad comments like if u are php expert then only buy , other getting 500 error ,other getting lock etc in the comment and people rating with 1 star. will you instal for me and if yes , i will buy this , infact i have also sent a mail and did not receive a revert back for the last 6 hrs
Dear Sir
Thank for interested in our theme
Current we have more than 130 customers happy with our theme
Our working time is 8h30 AM to 5h30 PM (GMT +7) so please note about that.
After you purchase our theme, we will install it free for you like our demo site
Thanks and let me know if you need another assistants!
dear thanks As you mentioned that the POP up will not show the variable products , so it will work normally . Pls can you tell any product that is variable in the present demo so that i can check how it works before buying
Dear Sir
That popup you mean is default quickview function. You can remove it from our setting
Thanks
Lot of problem on this theme and the support team seems to do not want to be disturb. They do the minimum, lost your questions or don t answer. If you are a great programmer in php css,buy it. If not? Goooo Away !
Dear Sir
Can you tell me about your problem
We always try to make all our customer happy with our theme
Let me know and we will try our best to help you!
Dear Sir
Your problem about Register account on wordpress ( that is default function of wordpress and every one always can use it. your host have problem) and we reply you via email, so you tell that we do not support you. That is unfair
We always help our customer and they love them a lot but you vote for us 1 star, please tell me why ?. Our product is featured product of Wordpress theme and more than 130 customers happy with purchasing.
3 demands, 0 solutions. If you want, 1 problem resolved, 1 star.
Hello everyone, Just bought this theme I NEED HELP TO FIX https lock with yellow triangle BUT WIN I USED woocommerce themes IT WORK FIND
Dear Sir
Thank so much for using our theme
Please do not spam our comment.
We will help all customers to make best site from our theme
Please provide for us your Cpanel, FTP and Domain name. We will try to install demo for you
Thanks
Just bought this theme BUT MY ssl has detected insecure content on the page.
I Just bought this theme BUT MY ssl certificate won’t work WITH THIS theme IT won’t find woocommerce themes i need help The theme is missing the style.css stylesheet.
Dear Sir
Thank you so much for choosing our theme
Please provide for us your Cpanel and your domain site to email : opalwordpress@gmail.com
We will check and install demo for you.
Thanks
hi i’ve bought your theme it has great layout design. i would like to know if the visual composer include the license updates in this theme so i can update the new visual composer ? thank you
Dear Sir
Thank you so much for using our theme
Please do not take care about that notice when you use Visual Composer(VC).
You can use it normally without license. When VC has new update we will update our theme too to help our customer can use latest version.
We can not provide license for you because one license only active one time .
Thanks
ok thanks for the reply, by the way where do i find icon such as in contact us like: fa-home, fa-phone and the other ? thank you
Dear Sir
You can follow that link to know : http://fortawesome.github.io/Font-Awesome/icons/
Thanks
Hi Team,
We are trying to make the purchase and unable to complete the purchase. We have tried with ICICI, SBI debit cards issues in India. But, we are getting a error message saying ‘Your bank has rejected this type of transaction.’
Could you please let us know the type of accepted cards to make the purchase.
Thanks, TSR Solutions
Maybe that link can help you
http://support.envato.com/index.php?/Knowledgebase/Article/View/216
Thanks
Hi Team !
Purchase has been completed successfully.
Could you please let me know how could I get the product to my mail and in how many days it will take to complete the process ?
Or, I will provide all my details to your mail id, Could you please install it ?
Thanks, TSR Solutions
Hi there
Now you can download our theme package by going to your accont -> download
If you need free install demo, please send us your Cpanel and FTP information to email (opalwordpress@gmail.com)
We will help you.
Thanks
Hi sir i have send a mail regarding them installation 5 hrs back i did`t get any reply please reply me
Thanks, TSR Solutions
Dear Sir
We installed for you
Thanks and have a nice day!
Thanks Sir i am very happy with your support
Thanks TSR Solutions
Hello, I am constatnly having 500 errors. If you visit my website: www.headonwigs.com and try to register, it will let you register but it will give you a 500 error when it redirect you to the main page.
Please help.
Lesly
Dear sir,
Please make sure you enable register from Woocommerce
Follow our guide http://wpopal.com/guides/shopping/#!/faqs on FAQs section to know
Thanks
users are able to register, but when they register—it sent them to an error 500 page. Later, they are able to login with that regisration.
You can contact with WordPress team because it is default function of it.
We do not edit anything from defaul function
Maybe that link can help you
http://wordpress.org/support/topic/500-internal-server-error-when-login-admin-panel
Thank and let me know if your need another assistants!
Hi there, i love working with this theme..its great! One question….Would it be possible on the home page under categories to have the sub categories as a drop down menu that comes out to the side instead of all in same column, looks too busy and confusing. this is my site http://192.185.167.16/~fitstore and this is how i mean the subcategories come out to the right http://www.ebay.com/chp/sporting-goods Thank you.
Thank you so much for choosing our theme
You can use another our homepage layout to display your site
Or you can follow our video guide to create new vertical menu to always display on your page : https://www.youtube.com/watch?v=9fI1OLlusjU
Follow that guide to create your site better
http://wpopal.com/guides/shopping/
Thanks and let me know if you need another assistants!
Hi Thanks for your reply but I’m confused, I have chosen the header I want, I like the layout. i just want the sub categories to open in a separate column like this http://www.ebay.com/chp/sporting-goods i do not want to change the layout.
Hi there
We only need create widget Vertical then set it on your category pages
Please install our theme on your site then send us your admin page. We will try to configure for you
Send us to email : opalwordpress@gmail.com
Thanks
Hi, First I just wanna say that this theme is the best theme I ever bought from themeforest and I am so happy about it but I have a questions about theme installation. I`ve installed the theme and everything works just fine but the only thing that I am not able to add is the “My Account, Wishlist, Checkout ” links from top right of the website as you can see here http://puu.sh/aIeOA/dc3dceb825.jpg so please let me know what do I need to do to make this work.
Thank you.
Dear Sir,
Thank you so much for your using our theme and tell me good word
To setting top menu, you can go to Admin -> Appearance -> Menu -> create Menu then set it to top menu bar like that : http://www.screencast.com/t/T9TDjcu4
Do not forget to save it
Thanks and let me know if you need any information!
Hello everyone, Just bought this theme, looks nice but.. Can’t install it.
I get this error:
The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.
Any suggestions?
Dear Sir
We contacted again with you via email
Please send us your admin information via email : opalwordpress@gmail.com
We will try our best to help you and make you feel happy with our theme
Thanks
Hi
I am very impressed with your theme and I am thinking of purchasing it for my online store.
I have just a couple of questions please? 1. Does your theme support WooCommenrce POS (https://wordpress.org/plugins/woocommerce-pos/) 2. Does your theme support YITH WooCommerce AJAX Search (https://wordpress.org/plugins/yith-woocommerce-ajax-search/)
Thanks in advance.
Dear Sir
Thank you so much for interested in our theme
We can not make sure every plugins can run perfectly on our theme.
We create normal theme so i think that plugins can run on our theme
you can try and if have problem we will try to help you fix it
Thanks
Purchased theme.
Blog posts – they show up on the blog page http://midstatesafety.com/blog-two-sidebar/
When you click “read more” the text no longer shows up.
I tried modifying your sample posts and this happened with them as well. Please help – never seen this behavior with any other wordpress theme.
update – blog moved to http://midstatesafety.com/blog – still same problem
Dear Sir,
Please let me know your email or contact to opalwordpress@gmail.com. We have one file have problem so can not display right blog
We updated on Themeforest but it need time to approved so you can send me your email. We will guide you how to fix.
Thanks
This was resolved on the help forum – thanks for the support – so far very happy with the theme.
Can you please tell me what plugins you used on the Live Demo Theme on the email sign up and the social media buttons?
Dear Sir,
Please use MailChimp to get email signup and with social media , read our guide we have code for it
Follow that guide : http://www.wpopal.com/guides/shopping/#!/setting_newsletter
Thanks and let me know if you need any assistants!
Couple things: My vertical menu on the right will not load, its just an empty space. The About us will not load either even though I copied the code in the manual. Also the little icons for the shipping, gift and support (fa-truck etc.) aren’t showing up any longer. When I try to enter an email in the subscriber box it gives me an “oops something went wrong” error. Can you please help me out here?
Dear Sir,
Please send us your site information (Admin, domain) to email : opalwordpress@gmail.com
We will try to help you
Thanks
Hello, I sent over my admin and domain info last night to the email listed above but have not heard back. Have you had a chance to look at it? Thank you!
Dear Sir,
We have two day weekend and now we continue our work and check for you immediately.
Thanks for patient and we so sorry for late respond.
Hi, before I buy it, I want to know if it’s possible to have a size option when the people is in the product page.
Thank you for interested in our theme
Of course with Woocommerce you can edit any size and color for each prodcut.
Read our guide FAQs section to know more : http://www.wpopal.com/guides/superstore/#!/faqs
Thanks and have a nice day!
It is showing this message after installation - “Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”
Dear sir
Thank you so much for choosing our theme
Do not take care about this message. This is only notice message and all of theme have it
You can read more from here : http://wordpress.org/support/topic/your-theme-has-bundled-outdated-copies-of-woocommerce-template-files
Thanks and let me know if you need any assistants!
Do check this , Delhicart.com , I dont think the theme is working properly !!
Please read our guide then follow it step by step to install your theme
http://www.wpopal.com/guides/shopping
Let me know if you have problem
Before I buy, a question. Can I import my WooCommerce shop from another theme into this one? Keep up the great work!
Dear Sir
Thank you so much for interested in our theme
You can import a lot of types to your wordpress site include from another wordpress theme.
Thanks
