374 comments found.
Your demo is not working properly, the add to cart is giving empty
Hi..
Pls recheck the demo site. We checked demo site and we see it works well. You can check the demo site here: https://demo2.wpopal.com/shopping/
Thanks.
Hi there – The Opal team made some modifications to my website/theme and with this change I cannot locate where to edit/change the header/appearance. This is normally found in Appearance > Themes or within the Opal > Theme Options. Unfortunately, in my view, I don’t see any of this. I don’t think I need to renew Support for this ask. Please help. 
Additionally, the documentation link is malformed or invalid: https://gitbook.2-2.bar/2-2-docs/shopping
Dear mate,
1. Log in to your WordPress dashboard and go to Elementor > Settings. 2. In the Settings panel, click on General. You will see a list of all available post types on your site. Toggle on the switch next to the post types that you want to enable in Elementor (Header and Footer).
Once you’ve enabled the post types, click on the Save Changes button to save your settings.
After enabling the post types(Header and Footer), You can edit the header and footer with Elementor.
Or contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Got it, thanks. Once all the above is done, where exactly do I go to to edit the header and footer? I do not see “Edit with Elementor” like I normally do when logged in a viewing a page https://s3.amazonaws.com/i.snag.gy/dy5pD2.jpg
Hello?
You can access Dashboard and then edit Header Builder and Footer Builder https://prnt.sc/lC4shofQ2xEq Or contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Hello, my Support is expired. But with all due respect, I wouldn’t need Support is this just worked the way it was supposed to/used to. Please help…you can email me directly at my Envato email address on file.
Hi.. You can contact our support team via email: help@wpopal.com and attach your site info also, they will check and support you.
Thank you!
Let us know if you need any assistance!
Hello header and footer not showing edit with elementor, if we try to edit in home page its not loading header and footer for editing its showing as (Edit undefined) but not loading for edit
and after wordpress updated to v 6.1.1 it says There has been a critical error on this website.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
header and footer not showing edit with elementor, if we try to edit in home page its not loading header and footer for editing its showing as (Edit undefined) but not loading for edit
Hello, please make sure that you have the latest theme version 4.3.2 installed. If the issue still occurs, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hello, looking for a way to disable the “you may also like…” products being displayed on product pages. Submitted a ticket on this as well. Thanks!
Hi, thanks for choosing our theme. By not adding any products to the “Up-Sells” section of the product page, you’ll disable the ‘You may also like’ products section on the WooCommerce Product Page.
You can check the guide here: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Thanks,
Hello, submitted a ticket 4 days ago…may I please get some help? Thank you!
Sorry for this inconvenience. We are doing our best to get back to you as soon as possible. Thanks,
Hello I need help, on on the ICON for sale. On this website (https://homebuddies.ph/) the sale text is white. I wanted to be the same as in your DEMO where there is a circle colored background.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
Thanks,
Hi, I am looking to update the theme as compatibility with the current version of WooCommerce. where can i download the update or could you provide me with the theme update, is that woocommerce is asking me to update as it contains obsolete copies of some WooCommerce template files, thanks!
Hi, you can update the theme to the current version of WooCommerce. Before updating, please back up your site. Thanks,
ok, thanks and where can I download the update?
You can update the WooCommerce plugin in the theme backend. And for the latest version of the theme, you can download it on ThemeForest. Thanks,
Hi, I already tried to update WooCommerce plugin in theme backend. Since the latest version of the theme, it totally removes my design, and in theme template errors I mark this message: Your theme has a woocommerce.php file, you won’t be able to overwrite the woocommerce / archive-product.php template as woocommerce.php takes precedence over archive-product.php. This is intended to prevent display problems. I understand that I no longer have support but this is related to the update of the theme since I bought it a year ago and no child theme was created because apparently it was not yet released. Could you help me?
Please send your issue to our email help@wpopal.com. Thanks.
Hello, I already wrote but they do not answer me, could you support me please.
Hi There, Ok. Please check the email. We will reply in email. Thanks.
hello, I am getting error when i activate license key, please resolve the problem asap, i have sent mail also
Hi there, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
Thanks,
Is this template going to be updated at some point it seems its not importing properly anymore, no sidebar on shop page etc.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
Thanks,
For the current version of this theme, for/up to which version of WP Bakery Builder is it compatible?
This current theme is using Elementor page builder, not WP Bakery Builder.
Hello, can someone shed some light on how to customize the menu categories? Nothing in the documentation talks about it, I also went to the menus and nothing appears.
?
Hi there,
Thank you for contacting us! What kind of menu customization? Can you contact us via email info@wpopal.com for more information? Thank you,
Hi! When can we expect an update for WordPress 5.5? Revolution Slider apparently has issues in this version and needs to be updated.
Hello,
Thank you for contacting us! We need more information to investigate the issue. Please provide your website details in our support ticket at https://wpopal.ticksy.com/ to get qualified help. Our Technical Support team will assist you as soon as possible.
Thank you!
Hello, the contact form on your wpopal.com website doesn’t work. I have a question about another theme. I’m commenting here because that theme isn’t available anymore.
I’m creating a Udemy course using Ezboozt – My last udemy course sold over 1000 themes from another developer here on themeforest. So it’s sucks, I have to completely start the course over with a new theme.
Can I ask why Ezboozt is gone? Will it come back? If not, what theme do you have that’s similar? Do all your themes come with the same shortcodes?
Hi there, the theme Ezboozt is disabled for updating. You can consider this similar theme: ekommart http://bit.ly/2wSOYGN
Does this theme: a] Has a “Free shipping” calculator? b] Adaptive images (reduce file size when viewing phone)? c] Support for AliExpress plugin? d] Support for Amazon plugin? e] Support for Ebay plugin?
Hi there, yes, the theme supports all the things you’ve mentioned above
Hi, Your theme is great and I am excited to buy and use this, but before installing this theme, I have a question.
can I make a grid layout like https://nik98.ir/ ?
Awaiting your reply.
thanks again
Hi there, yes you can create a grid layout
Hey i installed a new wordpress theme and when i installed all recomended plugins i faced this issue – “The site is experiencing technical difficulties Please check your site admin email inbox for instructions” on Woocommerce Add new product page.
after investigation, i figured out that its causes by Wp bakery Visual composer plugin. i need you to fix this issue. Regards
Please renew your support and submit a ticket at https://wpopal.ticksy.com/, our technical support team will help you. Thanks.
Hi, Do you plan to update the WooCommerce template files anytime soon? They are out of date.
Yes, we’ll check and update it asap. Thanks
Hello, when do you all plan to have a theme update compatible with WP 5.2.1?
Hi, Thanks for tell us about this, when we update version of theme, we will notice for you to upgrade it. Thanks!
Please do…thank you!
I’m getting the message for this theme after installation .
Your theme (shopping) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
I’ve installed new downloaded theme . Can you check and update latest one.
Hi, Thank you for choosing our theme. Our technical team will check and update them help asap. Thanks,
