181 comments found.
Hi. Just a pre-purchase question. Is it possible to disable the cart system and replace the ADD TO CART button with maybe an Inquiry Form? Want to use the shop to just showcase my products and not yet ready to sell directly online. At the same time i still want to use some of the eCommerce features. I know there is a third party plugin that can do this for an extra $50 but I want it built in the theme.
Regards
Reuben
Hi,
Yes, it is possible, but will require a customization of the theme. We do not provide paid customization, but our support team can advice you if it will be neeeded. Maybe it help you: http://wordpress.org/support/topic/remove-add-to-cart-buttons-from-product-pageThanks
Hi, i have an issue on error 404. The page i have created to replace the actual 404.php (using the template 404) doesnt work. I would like to get ridd off that page anyway and use directly htaccess to redirect towards the homepage . How could I do that ?? Thank you Jean Jean
Hello,
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello Dear,
This theme support Turkish chracter : http://turkish.typeit.org ? Header menu name, title, paragraph etc…?
Regards
Hello,
Sure, the theme supports main multi language services compatible with WP. Besides, our framework contains our exclusive app – PO Composer that makes things with localization files much easier.
thanks
Hi,
Pre-purchase question. Is your theme compatible with site origin page builder plugin?
Let me know.
Thanks.
Hi,
Grecko is compatible with the popular Visual Composer plugin. Unfortunately our theme isn’t compatible with SiteOrigin’s Page Builder.
Thanks
Hi,
Ticket: #268238
Cheers,
Hi,
Thank you, our support team works regardless of messages in comments. There is no need to post comments. You will definitely be helped very soon.
Ok, I hope that your support team surprise me this time, was no good feedback last time.
Thank you.
Hi,
I still can not work.
Already solved thanks anyway.
version 2.0 is not stable in wordpress 3.9.2
Install the latest upgrade wordpress theme 2.1 and 3.9.2 ....The pages have problems with WooCommerce plugin 2.1.12
Hi,
The theme has been tested and it works with WooC 2.1.12. Also, no problems with wp 3.9.2. The theme is originally created based on this version. Please, could you give us more specific examples of the theme’s unstable work, submit a ticket, and our support team will help you diagnose what caused those problems.
Thanks
the problem was solved …
I’m really glad)
have you thought of using background-size:cover when using the boxed version?
Hello,
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi,
We use version 2.0 and the XML file of the version 1.7 doesn’t work with the last version what can I do
greetings from mexico
Hello,
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
NOT included into the pack of new versions of Visual Composer
Hi,
The plugins’ latest versions will be included into the nearest update.
Thanks
ok
Hi:
When I edit category theme option, i can not SAVE my options. I checked my error.log file. It display below error message: PHP Fatal error: Call to undefined function themerex_options_merge_new_values() in /home/fantasticgroup/fantasticgroup.com.au/public_html/wp-content/themes/grecko/admin/includes/type-category.php on line 148, referer: http://www.fantasticgroup.com.au/wp-admin/edit-tags.php?action=edit&taxonomy=category&tag_ID=249&post_type=post
Do you what happended? how to solve it ?
Thanks
Hi,
Thanks for bug report)) It will be fixed in the nearest update.
Hi:
I can not open visual composer in my website.
i do not know why ?
please help me !
Thanks
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Thanks
Hello there, i use suppurt system but no life there :/ i have a few questions please look at there. Thanks.
is any life here too? there is no support on your ticket system about 22 hours :/ this is not nice man. not nice…
Hi,
Sorry for the delay.
I cannot see any tickets with such nickname. At the moment, we do have a few non-processed tickets, however they all have been submitted more thant 22 hours ago.
Could you please tell me what nickname did you use for tickets? I would recommend to use the same one you use on themeforest.
Thanks
This is my Envato nick name, For yout ticket system: Tamer akgündüz, with takgunduz@hotmail.com
Hello,
PLEASE CONTACT US VIA TICKET SYSTEM – it will be much faster and more effective!
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
hi, i saw your theme option: “layer slide fullscreen”. I did not find the right place to set my website as same as the theme option.
Could you tell me how to set my website like your beautiful theme.
Thanks
Hi,
You can install our dummy content via Appearance -> Install Dummy content with all data and settings. It will allow you to have a copy of our demo website. However, it is recommended to install the demo data only on a clean site – in another case you have a chance to lost all your content.
Where is mega menu settings…? how to creat it…? Here is screen shot…
http://endoviafinancials.com/wp-content/uploads/2014/08/SCR-Shot.png
Hello,
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I have problem with Visual Composer, Blogger style change & Mega menu building…
1) When i go to update Visual Composer plugin shows error – ” An error occurred while updating WPBakery Visual Composer: Error! Envato username, api key and your purchase code are required for downloading updates from Envato marketplace for the Visual Composer. Visit Settings to fix “....\
2) When i change Blogger default style theme customization front panel dosent work…
3) Where is mega menu settings… I cant find out how to configure mega menu…
Kindly provide api code and purchase code…
Hello,
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
To ThemeREX:
I purchased this theme and have had a support question open for two days, without any response.
I had one previous question responded to (only after a reminder) after one day waiting. Your support response times are not encouraging me to purchase any more themes from ThemeREX. ;(
Would you mind taking a look at #258435?
Thanks.
Hi,
Please, accept our apologies, yesterday we had to process all the enqueries accumulated during the weekend. Unfortunately, due to massive amount of tickets, our support team didn’t do it in time. Today you should be expecting a response to your query.
Also, please note that we do not work Saturdays and Sundays which is mentioned in our support info.
Thanks
OK, thanks, ticket now responded to and closed.
you are welcome
Hi, Few question before to buy, couldn’t get the answers in the doc or demo. 1-Will it be possible to integrate shortcode (button with link) in the description (inside the box) here http://grecko.themerex.net/hover-styles-square-14-effects/ ? 2-When log in and when clicking on setting I am redirect the back office . Is there any Profile page ? Is it compatible with http://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681 Thanks
Hi,
1. Yes, it is possible after minor customization. By default theme will strip all shortcodes.
2. We have use usual user profile page. Sorry, we do not tested yet our theme with Userpro plugin.
Thanks
Waiting for your response.Thank you!
I’m sorry but we provide support only for verified customers. If you want to access to the support desk you have to provide us your purchase code
Hello. On the Contact form, whatever is written in the Subject field doesn’t appear on the recipient’s e-mail. How can this be fixed?
Hi,
To help you, our support team needs access to FTP and website’s admin panel.
Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello, my colleague “ervinllojku”, will continue this discussion with you. Thank you for your support.
I’m sorry but we provide support only for verified customers. If you want to access to the support desk you have to provide us your purchase code
