2205 comments found.
HI The Ken is compatible with Fresh Performance Cache – WordPress Plugin?
Thx
Hi there,
There is no action needed from themes to be compatible with cache plugins. So I think there will be no problem about that. 
Thank you
Hi there,
My name is Marcelo.
I am interested in purchasing this theme.
But before I would ask the following question:
For the logo image what kind of image format (JPEG, PNG, SVG, GIF or AI – Adobe Illustrator) the theme “THE KEN” accept?
Only vector images (SVG and AI)? Only JPEG and PNG?
Best Regards.
Hello there,
Glad that you are thinking of purchasing our theme
Our theme accepts Jpeg and PNG files.
Thank you.
Thank you.
Hi, Great job guys. This theme rocks! Can you send me a link for the iDevice Mockup Collection pls? Email: wh.neo@hotmail.co.uk
Thanks
Hi there would you please open up a ticket in our support system where our support staff will send over the link?
Thank you.
Artbees Support Desk
Knowledgebase | HD Video TutorialsHi. Can you tell me why I’m having problems when I use the form on this page (JS conflict)? (gravity forms) – the mega menu stops work, scrolling is slow and firefox hangs too. I’ve deactivated the ajax in gravity forms and still the same. url: http://seusite.me/speedupflow/image-editing-order-form/
Hi there,
I have checked and saw so many 404 errors regarding some image references. That should be a cache problem or something which makes the site slow as it stays into waiting mode for an image that does not exist.
Please open up a ticket in our support system where our support staff will be able to give you more detailed answer about this.
Thank you.
Artbees Support Desk
Knowledgebase | HD Video TutorialsHello, is it possible to have the preloader in portfolio pages? Thank you
Hi there,
Pre-loader function is not available for Portfolio post type. I suggest that you add this as a feature request for upcoming releases:
Thank you.
Hello, Pre sale questions !!!! I’m almost buying your theme, but I see that many themes available on Theme Forest exhibit enormous amount of css and unnecessary div’s when viewing the html using ctrl + u.
I have a reasonableness knowledge in front end and am addicted to web standards and best practices, understand that sometimes really needed a css inline, but what I see in your theme and other exceeds all limits, then wonder, this excess css the code does not run away from web standards?
Could you explain me why css ing in code? Is there any way to not generate or hide this giant css?
Sorry for my poor english.
Thank you!
Hello there,
The thing is that we have found the only efficient way to apply css is to add it as <style> tag at the main html page. We have countless options here and there in our theme that user can change and all those information should get transferred from PHP to the HTML code. That is why we are using this system, actually there is no escape about this when you use a premium theme due to many many options here and there.
Thank you.
The theme does not work for me… i don’t understand, i’ve took off all the plugins able to crash the theme and already use it for 3 times and no problem with the other…
Is there a problem with an update ?
Thanks.
Hello there,
Would you please open a ticket in our support system where our support staff can help you overcome the problem?
Thank you very much
Artbees Support Desk
Knowledgebase | HD Video TutorialsDoes this theme have video light boxing capabilities so you can have users click a button on the edge slider and have a video popup?
Hello there,
Yes you can achieve that effect using our image shortcode as a button and there you can set the lightbox to link to a video.
Thank you.
Hi. The theme have support to WPML? is yes how i put the flags in top header or menu?
no need more…
OK..now I’m impressed. Amazing support.Can’t wait for 3.0!
Anyone else who has been using this theme on a GoDaddy server who has had issues?
The audio posts don’t work on mobile chrome. My browser and operating system are up to date. This is the error: Update Required. To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Dear mycustomsoftware,
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Artbees Support Desk
Knowledgebase | HD Video TutorialsThis would fall under a pre-sale question. You’re demo audio does not work on mobile.
Would you please give us the URL which you get the update message? and I wonder which Android version are you using?
Thank you.
Best theme so far from others, exelent theme awesome support..
Thank you for your kind word
I just lost my entire website. White screen. I did a lot of things to try to recover it but it came down to deleting the theme. Then I reloaded it and it went white again. My host is saying it won’t read a .php file or a bad index file.
Bottom line is every time I try to reload the theme it goes white.
Any ideas how to salvage this before I switch to a new theme and get my money back?
No changes to the theme except the css changes your support people did. No major plugins. I was just formatting pages, posts and adding images.
3 weeks of work down the drain. I’m very unhappy.
Hi there,
Did you add a support ticket for this? I think changing the wp-config.php to show PHP error messages will help our support staff to detect the problem.
Would you please follow up this with our support system?
Thank you.
Artbees Support Desk
Knowledgebase | HD Video TutorialsDid just before I posted this.
absolutely. Ill follow up!
Can you please write here your ticket number so I can track it?
1975…??
tix #1975…??
your comments are blank.
the tix # is 1975
I tried to reply withjust the tix # but envato won’t let you post just a number.
Thanks. I’m tracking and update you here.
Id appreciate it. Ill try to remain calm until we figure out what happened.
i love the look and love the documentation included with this template. here’s my question.
i want to create a guild website for a game, where it’s a community website using buddypress with forum, chat, event calendar, members section, and login screen to access site. i don’t see any of those things shown here and i’m wondering what those elements would look like and how to add them to a page.
is this something buddypress does? will the theme skin convert fully with the fullscreen beautiful parallax animations for things like the forum etc. will there be any design elements for the forum that make it stand out. ie chat bubbles when someone posts to the message board, etc.
thanks
Hi there,
Thank you for your kind words. Unfortunately our theme does not support BuddyPress plugin for now. It is in the plan and our development team is working on it.
I recommend that you stay tuned for new upcoming versions so you can decide about the feature
Thank you
Hi,
I would like to add a currency symbol before of the milestone number. Could you please explain how to do this.
Thanks
Hi there,
I think it can be done easily with :before sudo class inside custom css. Would you please open up a ticket in our support system where our support staff can help you in details and give you proper code?
Thank you.
Artbees Support Desk
Knowledgebase | HD Video TutorialsHi one pre-purchase question.
Do you support BuddyPress and BuddyDrive and do you have any demo or screenshot to show the layout of it?
Thanks
Hi there,
We support bbPress at the time being, but the support of BuddyPress is planned. But I can not give a strict date for the BuddyPress support release yet.
Thank you.
So is The Ken support team working on Jupiter too? Support tix lingering now for 2 days.
Hello there,
Would you please give me the ticket number? I will follow up for you with our support staff.
Thank you.
They got on it. thanks.
Cool then
Not really..read my last post.
You have an idea of when an update will occur? Still bugs from the initial release that I was hoping to resolve.
Hi there,
Would you please open a ticket in our support system and report any kind of bug that you may have there? This is the way that our support staff can check and confirm and inform our development team.
Regarding the new release we have no strict date yet but please stay tuned for our announcements.
Thank you
Artbees Support Desk
Knowledgebase | HD Video TutorialsHi,
What is the best settings for displaying and reading blogs in a single page site?
appreciate if you can help
Hi there,
The best way is to use Blog shortcode inside the single page to be able to show blog listing in different styles that you can set from shortcode edit screen.
Please open a ticket in our support system for follow up questions, our support staff will be happy to help you more.
Thank you.
