374 comments found.
Is child theme an option for this theme? My major concern is support!. I need a new look from my current theme that’s why am look at your theme. BUT THEY HAVE GREAT SUPPORT. I am leaning towards buying this theme. Please respond.
Hi there
Thank you for interested in our theme
On Shopping theme, we include child theme from folder sample.
So you can use it. Thanks and let me know if you need another information!
hello..i have sent email but no response..i have two problems, please help urgently: 
why on my blog page after read more is clicked the post is not displayed?
http://192.185.167.16/~fitstore/?page_id=22 http://192.185.167.16/~fitstore/?p=4918And also – the side menu, the drop down part stays at the top, therefore when you click on a menu item you cant see the drop down menu appear as it is right at the top, how can this be changed so it opens next to the parent menu item.
See categories menu on right hand side. http://192.185.167.16/~fitstore/ Thank you
Hi there,
Please check your email, we sent it for you and keep contact with us via email. We had two days weekend so that make delay for response.
Thanks and have a nice day!
Can i able to create marketplace or multistore for selling physical goods with this theme alone or with the use of any other plugin with this theme, so that users/vendors can sell their product/manage their store through some commissions to admin?
Hi there
Our theme is normal WooCommerce theme. So if you want to use it like marketplace. You need to research about some plugin extend from WooCommerce.
Thanks and let me know if you need another information!
Hello friend would like to know if you have to translate to Portuguese-Brazil Thank you.
How can I change the language to Portuguese-Brazil?
Hi there,
Thank you so much for using our theme
We using .po and .mo file so you can change to every language you want.
Follow that link to know more : http://codex.wordpress.org/WordPress_in_Your_Language
Current in WP 4.0 when you install you need to choose language to display.
Thanks and let me know if you need any assistants !
Hi, why the search with particular category is removed in demo unlike demo before few days? is that feature is removed? i want this feature to purchase.
Hi there,
That is another our header,
We have three version of Header, you can choose one of them on Theme Option
Thanks and have a nice weekend!
Hi there, the theme does not work with the Portuguese Brazil ?
the pack language
Hi there
We are using .po and .mo file.
So you can change to any language you want
Please check and let me know your idea.
Thanks
hi need change lenguage to spanish not work for .po .mo im editing for poedit.
need help pls
Hi there
Please try it again current everyone can change it with .po and .mo files on our theme.
Let me know if you still have problem.
You are having a problem with no support are helping me with my issue I only get empty solutions please see my problem and help on the subject of translations editing with pro poedit translations not catch me I require better support.
today. Thank you
see the pic http://prntscr.com/4rbnx6
Hi there,
Some text you need to change from .php file.
List that text then we will guide you .
Thanks and have a nice day!
Hello, wen i install revslide i have a “bug”... white page in admin wen i remove revslide all back and works fine. how install revslide? i use wordpress 4.0 sorry my porr english
Hi there
Thank you so much for using our theme
Send your admin account to email : opalwordpress@gmail.com
Our technical team will check and give you solution.
Thanks and have a nice day!
thanks
hi, i have a problem on my website www.agorasilicone.com when i view at tablet the “Today deal” column didnt display as full width.
but when i use my table to view yours demo site the “today deal” column are display in a full width
so how to solve this problem?
Regards,
Hi there,
Please check your setting on Visual Composer.
Maybe you do not set it right.
Checking and let me know your admin account if you can not edit it
Send to : opalwordpress@gmail.com
We will try to help you
Thanks
hi, we already email you..but you havent reply us yet..
Please tell me your email address then we will check it now
please help us solve the problem as fast as possible.. because very urgent..
Please check your email and keep contact to us on email.
Thanks
hey guys, you support site looks down so I will write my message here.
Ths problem is that i can’t see my images on the homepage on my mobile. If you go on my website with a computer, the images is going to appears but on mobile it doesn’t
www.sc2buildorder.com
Thanks!
Hi there,
Please check on Visual Composer edit. Maybe you set disable on mobile screen.
If you can not edit it. Send us your admin account to email : opalwordpress@gmail.com
We will try to help you. Thanks
The mega menu editor does not appear when you try to open it. Only part of it appears at left. I have tried it in multiple browsers. I am unable to see anything.
What is wrong with it?
Hi there,
Please select menu you want to edit first by going Theme Option -> MegaMenu -> Select menu to use megamenu then save it.
Try and let me know if you still have problem.
Thanks and have a nice day!
Sent a few emails to support, can you take a look 
Hello, arrived in the mail from you to me This theme was created with the help of you. will be loaded again? I do not understand. I’m sorry.
Shall I send my WordPress information by e-mail? problems -vertical left menu does not -The product name is converted to lowercase how Thank you ugur y?ld?z
Hi there.
Sorry for missing your idea.
Please take a photo screenshot with description about your problem. Then send to email : opalwordpress@gmail.com
Our technical team will try their best to help you
Thanks and have a nice day!
Dear Sir or Madam: I bought your theme, I have a problem after going through the entire guide on how to setup the theme. I create blog posts, when I go to the blog page I can see all the blog posts and a summary of the blog text content. However, when I click on the title/image or “read more” that leads into the blog post, I do not see anything, it doesn’t show the blog message, just a title and then the share components and comment components.
I can provide an image or have you take a look at it if needed. Please help as soon as possible because I want to make the site live.
Regards, Chris W.
Hi there,
Thank you so much for choosing our theme
Please provide for us more detail about your problem. We need your admin account and link you have problem
Or you can take photo screenshot with description.
All information ,please send to email : opalwordpress@gmail.com. Our technical team will try their best to help you
Thanks
I have emailed you the images along with user info, please let me know how you correct the issue.
Hello, Thank you for sent mail. How to setup vertical menu. I would appreciate if you can help. Thank you ugur yildiz
Please follow that guide to know more
https://www.youtube.com/watch?v=9fI1OLlusjU
Thanks and let me know if you need another assistants!
Hello again!
I would like to update to the latest version, is there a simple way to do so… or do i have to download the new theme completly and upload and install ? i am having this message:
“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”
Thank you very much.
Again, great theme, team, support
Hi there,
That is only notice message because you update newest version of WooCommerce plugin. You still use our theme normally. But you need to update newest version. You can re-download our package then re-upload all files from folder : WooCommerce and WooCommerce.php file on Theme/Shopping/ .
Thanks and let me know if still need help
Hi im trying to translate the top cart widget and the string does not show in your PO file. i want to translate the “0 items – $00.0” i sent you guys an email few days ago with no help
Hi there
Could you send me again your email and tell me know about your email address. We will try to help you now
Thanks
Done Sir,
Please check and keep contact with us via email.
Getting this message: Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.
I realize it might not be that big of a deal, but it is quite irritating.
please email me the demo file
Hi there
All of our files include in theme package on ThemeForest.
Please re-download it. But you need to know you can hide this notice message and using our theme normally
Thanks and have a nice day!
Hi its great theme
I mistake buy the wrong theme. How do I change theme I purchased Open card template i want wordpress
Tnks
Dear Sir
Please contact with ThemeForest then show your proof to they know about your situation.
Then they will help you
Thanks and look forward to serving you!
