Hi,

We just checked and found a bug. Thanks for note. We have already fixed it and fix will be in next release.

Until then, if you don’t want to wait, you can edit default.js (default.min.js) file in ‘js’ folder, find initPortfolioSlider() function, and set ‘mousewheel’ attribute on true, in this way mouse wheel will be enabled for portfolio slider.

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many thanks

no problem

Hi,

Yes, we are handling every ticket. If you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. This is because we are replying to all tickets in the order that they arrive into our ticketing system. What is your ticket id?

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I haven’t added any other comments. Ticket ID’s are 286190 and 286101…

Thanks!

Ok, support team will take a look asap.

Hi,

Support team will take a look.

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Hi John,

Thank you very much Yes, it’s easy to translate theme with the plugin: https://wordpress.org/plugins/codestyling-localization/

If you plan to have multiple languages, you can use WPML plugin.

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Also is there any way of embedding other videos such as one on the Huffington Post – can I post the embed code anywhere?

Thanks again!

Hi,

You can add embed code to project description Regarding other video formats, we currently support only vimeo / youtube and self-hosted videos. Others will require custom coding.

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Hi,

You need to create page with desired blog template (base on your screenshot we think it is a Blog Large Image template) and set it to be homepage in Settings > Reading. After that, edit that page and from Select Custom Fields, you can disable title area.

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Hi,

I just assigned all your tickets to support team with highest priority.

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Hi,

Please increase execution time until import is done, as it needs more time to complete it. You can ask your hosting to change that settings for you.

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Thank you. Just assigned your tickets to our support team

Hi,

Thank you

1. You are probably referring on WooCommerce shop, you should contact WooCommerce authors for that, they will help you faster and they are more competitive about that

2. Unfortunately we this theme does not have that feature. You could try to find some plugin for that functionality.

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Hi,

You should use two column layout and put latest posts shortcode in each column: http://screencast.com/t/KmhoOKBH

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then, the two columns will show the same latest posts?

Hi,

Yes it will, but you can set two different categories there.

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Hi,

Thank you for being interested in our theme

Yes, it is easy to use and to maintain blog and galleries. You can customize almost any color on theme. If you need some change of functionality that is not provided with theme, than it would require some custom coding, but our support team will help you with that if needed.

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I’ve purchased the product and when I try to upload it to wordpress it keeps telling me error and tells me to try again… I’ve tried about 5 times now. Why isn’t it working?

Hi,

This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).

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ticket/276112 ticket/276122

???????????

Hi,

Support team have answered you.

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Hi,

Unfortunately not, it would require a lot of custom work, since we adjusted video to be only ‘background’, not a player.

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Hi,

These buttons are changing color with global changing of button colors in Select Options.

If you want, you can change them separately via custom css, which you will put in custom css filed in Select Options:

.carousel-inner .slider_content .slide_buttons_holder{
    background-color: #ecae80;
    border: 2px solid #ecae80;
}

just change the color code.

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We will post update of the theme in coming days

Thanks. Just assigned your ticket to support team

Hi,

please submit your ticket to http://select.ticksy.com/ with link to your site and we will take a closer look at your issue. This could be connected with how your server is serving video files, with which MIME type, but we will take a closer look at your issue on our support forum

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Hi Nathalie,

glad that you like our theme

You can view elegant icons on this link:

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Hi,

Unfortunately it is not possible to use header top menu when left menu is enabled. When left menu is enabled, you can put lang menu in widget area under the menu navigation. You will find it in Appearance > Widgets.

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