8582 comments found.
Hello very happy with your theme so far. Great customizer, saves so much time. Great design option looks beautiful. I am really excited for your new 3.0 release. About when will you release it? Thanks, great work on the theme you guys.
Hi WIlliam,
So happy to hear that…thanks!
3.0 is just around the corner 
Hello, I just bought the X theme. I installed it and at the top in the header it says; My great Wordpress Blog. I must be blind but I have looked everywhere through the customizer and i cannot find where to change this text…
thank you
Ok, I found out you have to go to the dashboard and change it under settings…
Sounds good…should you need anything further, we’ll see you in the member forums!
Hello,
I purchased this theme the other day and am creating the Revolution Slider for the Home page. I bought a video from VideoHive and it is saying that the file is too large to upload. What do I need to do?
Thanks
I’ve purchased this theme twice (for two different websites), and I can’t generate an API key for the second because my email address is already registered with the first purchase code.
Hi There,
Creating a second API key has nothing to do with creating a new account or your email, you simply login to your main account and add another license. Please be sure to follow the instructions outlined here in our Knowledge Base, then if you need anything further a member of our development team will be happy to assist in our member forum.
Cheers, and many thanks for the repeat business!
Hello,
Any plan to include infinite scroller?
Hi There,
Not at this time. Should there be any desired functionality you may need, you are welcome to customized as needed.
Cheers!
Hi there,
Thanks for your responses to my questions so far, it’s much appreciated.
I was wondering, on the Icon stack version 10 – is it possible to add captions to the portfolio page (or “Creative” page) images? And is it possible to choose how many images wide the portfolio page shows?
thanks in advance,
Mark
Hi Mark,
You’re most welcome, my friend!
There is not an option to add captions out of the box, but customers are welcome to customize the base functionality as needed for their specific needs. You can select from 1-4 rows for how you’d like to display your portfolio items on the portfolio index.
Cheers!
Hi what’s the latest versino of visual composer you are supporting?
Hi There,
We include a customized version of VC that works with our Shortcodes only. As such we do not provide updates to the standard plugin due to how the plugin is integrated within X. Customers are welcome to integrate any 3rd party plugin they wish (including the standard VC version), however from a support and update standpoint, we only support the integrated version.
Cheers!
I love this theme and used it for a client. Now, I have another client to use it for. Do I just purchase it again from themeforest, or is there a way to purchase another license key for it? Just want to make sure you guys get the money you deserve. Thank!
Steve
Hi Steve,
Thank-you very much for the kind words and for the repeat business…we certainly appreciate it! And you are correct…you can simply purchase another license directly from ThemeForest then use that transaction ID to unlock automatic updates and other cool features coming in 3.0
Let us know if you need anything further, my friend!
Hi,
I am seriously thinking about getting this theme. First of all: I see in the main page that you are about to release version 3.0 and I would like to know if you already have an estimated time frame for that release
I would also like to know if the top carousel and slideshow (as shown in the Ethos demo) are resizable in height to suit our needs.
Thank you
Fabrizio
Hi Fabrizio,
3.0 is coming out very soon
Regarding the Featured Carousel in Ethos, It isn’t resizable via the Customizer, but it’s something that can easily be done with a couple lines of CSS.
Cheers!
Thank you very much.
So I am probably going with some CSS editing. Will this be any problem when updating to 3.0?
You bet!
We recommend and provide child theme templates for our customers (in our member center), so as long as your edits are done there as opposed to the core theme files, updating to new versions will be a breeze.
Hi team,
besides my previous suggestion on sticky menu, I also found that the dropdown menu under mobile version is not working well. And by default it is just open all submenus. Is it possible to be fixed on next version? See examples on my site: www.handyloan.com.au
Hi team,
I like this theme very much, but I found that there is no sticky menu option. Is it possible to be added into next update version? That’s so important that would also affect bounce rate.
Hi There,
Thank-you for the kind words We’re thrilled you’re enjoying your time with X!
There is an option to keep your menu fixed at the top, you simply select Fixed Top in the Customizer. Please be sure to read through the documentation and Knowledge Base articles/videos then if you need anything further, a member of our development team will be happy to assist in our forums.
Cheers!
Hello. I really like your theme and consider to buy it. My problem is that I will take a Chinese (.cn) and a normal (.com) domain. Inside China for faster finding and outside China for trust reasons. Both domain will have the same content, just in a different language. Should I buy your theme 2 times then? Cheers.
Hi There,
Yes, the license is for a single use on one domain, so if you were going to use X on two domains, you would need 2 licenses.
Cheers!
Hello,
Very nice product
I have a pre-sale question.
I would like to know if it’s possible to make a left, top and footer menu like here : http://pixelcave.com/demo/proui/.
(I don’t need right menus or other things).
If yes is it possible to use/upload the CSS we have in this template (http://pixelcave.com/demo/proui/) and use it on your template ? In this way we will have the same look and tools of template I show you but in Wordpress
Thanks in advance for your answer.
BR
Fred
Hi Fred,
While anything is possible with the right customizations, our features and demos give the best example of what is possible out of the box. Anything beyond that would require customization on your end to achieve.
Let us know if you have any further questions on specific features in X, and we’ll be happy to assist.
Cheers!
Hello, Thanks for your reply. I will check your demos. BR Fred
My pleasure
Hello, I am trying to purchase X theme but I get the message :
The card you entered cannot be used for this payment. Please enter a different credit or debit card number.
This is a visa card, it is current , valid, with lots of credit … I can’t find anyway on this website to contact envatomarket with a question.. not sure what to do.
thanks
Hi There,
I’m sorry to hear that…we certainly want all people interested in buying to be able to do so. Envato (ThemeForest parent company) would be the one to contact as they are the ones who handle all information related to accounts and purchases. They can be reached at support@envato.com
Cheers!
I have to hand it to you guys….this is THE most bangin’ theme on here! Top notch. Just one question. I logged into your member site and am just wondering if you have a download available for demo content of the main demo site featured above?Meaning this one http://theme.co/x/
That would be great! Cheers!
Hi Damien,
Thanks for the kind words We’re thrilled to know you’re enjoying your time with X!
That particular page was customized for our own use, however it is losely based on our Integrity 01 Demo with the only major difference being a customized navigation we created for that page. We put together a video tutorial on recreating the look of the Integrity 01 demo here (about half way down the page). The only final step you would need to do would be to activate the one page functionality which you can read more about on our Knowledge Base here.
We’ll look forward to seeing you in the forums should you need anything further.
Cheers!
Thank you for the quick response!!! AWESOME
My pleasure
I registered for this product but haven’t been able to sign in beyond the initial time. I’ve tried to reset my password several times but have not received the email yet. I filled out a form on your contact us section as well. This is a bit urgent. Please advise. Thanks
Hi Tyler,
We responded to your email but your email provider sent the email back as undeliverable saying there was a problem with your domain. Please contact us from a different email, and we’ll be happy to copy the reply we tried to send earlier today.
Cheers!
Out of nowhere, I can no longer log in to your support site. I have tried retrieving our password to no avail. Further, I have attempted re-registering only to find I cannot do that as the purchase code has already been utilized. So, hopefully I can get some help here.
The theme is good and has pretty much met our expectations as regards performance. However, we cannot defer the parsing of specific theme file JavaScript without ‘breaking’ the whole website. Specifically, x-head.min.js and x-shortcodes-head.min.js. The only way we have found to be able to async/defer these is via CloudFlare’s Rocket Loader; that, however, kills our ability to inline Critial CSS…. In short, standard HTML5 attributes, such as defer and async simply do not work, and break jQuery-dependent FitText and couched animations (amongst other things).
So, the question is this: how are those scripts enqueued and/or why can they not be deferred? Or/asked differently: HOW can these scripts be deferred without ‘breaking’ the website?
Were this a problem isolated to a single instance, I wouldn’t be applying any pressure. But, the problem is that we’ve run into this with not only our own, but EVERY client site making use of your theme (131 total instances).
We’re selling performance, and unless some means are presented to us (or an update presented) that allows the deferred parsing of your theme’s JS, we will be switching themes and recommending our clients do the same.
Many thanks, AJ
Hi AJ,
First off, thank-you for the 131 purchases…we certainly appreciate the repeat business and buying a unique regular license for each client.
Second, if you are having trouble access your member center account, please contact us, with your name/email, and we can send over instructions manually to reset your account. It sounds like you are not getting our automated password reset emails.
Finally, once logged into our support center, a member of our development team will be happy to assist you there as that is where all theme support is provided. We’ll be standing by to receive your email and look forward to seeing you in the forum.
Cheers!
Firstly: We, as an entity, have not purchased your theme as many times as we have clients using it. We merely have 131 total clients making use of your particular theme. Glad, nonetheless, that you appreciate our contribution to your livelihood.
Secondly: I will follow your direction and contact you as instructed. That said: spontaneous, inexpiable problems logging on to your support forum seems a common problem (cf. above posts). Ergo, it would behoove you to provide a general explanation as to why, here.
Lastly: As stated, I will follow your direction and contact you as instructed. Logic, of course, dictates, however, that you provide any and all informed audiences with a rudimentary interest (here in Envato where you make your money) with an answer as to why your theme’s framework .JS cannot, in any version/iteration of the X theme, be deferred or asynced without the website breaking.
Thanks, AJ
Hi AJ,
We have responded to your email. While you can imagine there are a myriad of potential login issues – we have tens of thousands of customers with a range of email providers and understandings as to how logins work (and the problems that can arise related to that). Ergo, these are common issues related to accessing a membership are with so many people and potential points of failure. As you no doubt have experienced first hand with the many topics you have brought up in our forum, our support staff is always quick and courteous should there be an issue. We have hundreds of people weekly who join, register, and login just fine (as well as many controls in place to make sure everything is running as it should). We appreciate your concern.
If you would like a public response to what is a very involved answer, we would be happy to oblige.
In our efforts to maximize performance for everyone, X pre-minifies and concatenates all the required JavaScript functionality. The result is 4 files: 2 for X (theme) and 2 for X – Shortcodes (plugin). There are 2 head files, and 2 “body” (i.e. footer) files. Regretfully, you can’t defer the head files to the footer – they must load in the header, which is precisely why these scripts are split out into two groups like this. This is because there are a few features that require early loading to function properly. For the most part, X specific scripts that load in the head are very small.
The background video library we use (BigVideo) requires being loaded in the header for our purposes and is what constitutes most of the file size. If you don’t need this feature, and you’re interested in our custom development service, we could look at alternate solution with that library removed. For example, we could work out a custom combination of scripts that gets loaded through a child theme.
Additionally, based off of the response you’ve given in the support forum, you seem to mention the inline JavaScript utilized for some of our Shortcodes, such as responsive text. While it is true that these calls used to be placed inline, they have since been output to a buffer in recent versions of the Shortcode plugin, which ultimately places all of their output in the footer. Based off of your description in the forum, it sounds like you might be running an older version of the theme/plugin, which could be giving you problems here as well.
We’ll see you in the forums should you need anything further.
Hello, I have a question regarding the license: I want to create a site for a client. Is the license registred to the domain or to me? Wich means, can I buy the license and create the website for a client? I don’t want to involve the client in the purchase of the license.
Hi There,
The license is registered to the domain (for automatic update purposes), but you are welcome to purchase the license to the actual theme yourself (for your client) and manage that between you and your client.
Let us know if you need anything further, my friend!
Thanks a lot for the immediate response!!
My pleasure
I successful purchased this theme, however my purchase code does not work with your website to contact your support. Can you please assist? email me at info(at)drenalin.biz
Hi There,
Please send us an email with your name and email, and we can send over instructions for verifying your account.
Cheers!
I actually just got it done. The purchase code is different from the license code downloaded from evanto. You should update this on the registration page. The code provided in the email of my purchase worked great!
Great! There is a link on our registration page that shows how to find the item transaction ID, and this is what is needed to register as explained on that page. You can access it by clicking Where can I find my item purchase code? which takes you to this screenshot.
Glad it’s all sorted out.
Sorry it seems like the license i downloaded was the wrong one. It was eirthy my issue or envato … but i am sure i clicked the right license. Anyhow it is all worked out. Thanks for the prompt response. I am excited to get into the theme
My pleasure…great to have you on board!
I see that you have your own version of Visual Composer. I have already purchased VC for use with another theme. Are there any compatibility issues I should be aware of? I’d like to be able to use the purchased version of Visual Composer because its easier to keep up to date if at all possible.
