1685 comments found.
Thank you for the update! Great theme!
Hi.,
Thank you for your appreciation.
Let us know, if you find any issues in future.
Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.
Regards., DesignThemes Support.
Hi,
Great template! Where can I find all the content (pre populated content ) files and how to install.
Thank you
I still haven’t had any contact from the support. I still can’t get the home page scrolling images showing. I need help asap. Please All I want as per demo images and text so I can find where to change with my own.
Ok still no reply. I have solved above problems but now I can’t get the revslider in wide screen. How can I stretch it wide?
Hi.,
Select slider via slider metabox instead of using slider shortcodes.
Regards., DesignThemes Support.
‘slider metabox’ you mean from the wp side menu ‘Revolution Slider’ ? I removed the short code and selected ‘Slider Layout:Full Screen’ and still not showing.
Other related issue with the slider is I can not match the font size to the demo font size. Where and how do I change or match the demo rev slider font sizes please?
Hi!.,
Kindly., Refer the screenshots https://www.dropbox.com/s/wgmnde3sgpy2wii/slider-metabox1.png?dl=0 and https://www.dropbox.com/s/3io4qc7cpi95c4r/slider-settings1.png?dl=0If issues continues, Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Please help, on my home page I need these links to link to the same window and not a new window when clicked:
[dt_sc_icon_box type =” type5” fontawesome_icon=’user-md’ title=’Pathchat Articles’ link=’http://www.ampath.co.za/?page_id=402' ]
Hi.,
Thanks for your patience anyway!!
Add property “target” to iconbox shortcode. Ex:
[dt_sc_icon_box type =” type5” fontawesome_icon=’user-md’ title=’Pathchat Articles’ link=’http://www.ampath.co.za/?page_id=402' target=’_self’ ]
Regards., DesignThemes Support.
It is not working, when I copy and paste this line into my code, the icon is gone, and the link does not open!
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi – unfortunately it is not accessible from the outside, it is lying on one of our servers in the DMZ. Any other code I can use to solve this problem?
Hi.,
We have included target property for icon box so set “target” as “_self” to visit link in same page
Ex shortcode:
[dt_sc_icon_box type =” type5” fontawesome_icon=”user-md” title=”Pathchat Articles” link=”http://www.ampath.co.za/?page_id=402” target=”_self” ]
Regards., DesignThemes Support.
It is not working, it still opens in a new window
Hi!.,
Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Dear Customers, We will be on Holiday for Next 2 Days! Thank you Very Much for Understanding…Team will be back on Friday.
Regards., DesignThemes Support.
Hello,
Can anyone help please?
1. Products are not showing in the shop page when viewing on Safari, but OK in other browsers.
Thank you…
http://www.wholesalebeautymachineuk.co.uk/shop/Hi.,
Just remove the below code from the file http://www.wholesalebeautymachineuk.co.uk/wp-content/themes/soulmedic/framework/js/public/custom.js to fix the issue.
$("ul.products li .product-wrapper").each(function(){ var liHeight = $(this).height(); $(this).css("height", liHeight); });
Regards., DesignThemes Support.
Thank you very much this is now resolved. All the best, Brendan
Hi!., Thanls 
..
Let us know if you find any other difficulties.
Regards., DesignThemes Support.
Is it possible to tell the index.php to use a different header.php file? I have modified the header.php file (replacing the functions that called the breadcrumbs and the search box with simple text nested in a div) and I want this change reflected on all pages EXCEPT the home page.
Thanks.
Hi.,
Try adding the below if condition in header.php, and write the condition for home page and in the else condition, write it for other pages.
<?php if(is_home()) { //home page code comes here } else { //other page code comes here } ?>
Regards., DesignThemes Support.
Hi there
I want to hide the image that is displayed at the beginning of the post. Please tell me the procedure.
Thank you.
Hi!., Please follow the process to remove the placeholder from the posts.
1) Kindly, Get into your “wp-content/themes/tpl-blog.php” 2) Go to “Line-no:117”. 3) Refer the screenshot and make the changes as shown. 4) Upload the file, back to the sever. 5) And check the post, placeholder image will be removed.
https://www.dropbox.com/s/qu1rj337xrm4gih/Remove_placeholder.pngRegards., DesignThemes Support.
I can not change the header or the footer from the Budha panel…. you fixed this once for me – now it’s broken again. What’s going on with this? Why isn’t it fixed in the latest version of the theme? (I have version 1.4 installed)
While I appreciate the support you guys give, I can’t keep stopping my work to wait for you guys to log in and do something to fix an issue that has been reported several times over the last few months.
I would greatly appreciate a quick and permanent solution to an obvious bug.
Hi.,
Kindly, update our latest version 1.5 of the theme, so that the issue will be fixed. We are sure that this issue will not arise again.
Regards., DesignThemes Support.
That did it – I hope this is the last update for a while…
Thanks for your help and the great theme.
Hi!
Thanks
Let us know, if you find any issues in future..
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
Hi, I modified the size logo in the css but I dont want that this change to be reflected into the mobile site, Could you help me with that? Thanks
Hi!., Remove the changes that you have done in style.css and make the change in responsive.css, inside these conditions. Update the css code inside the below condition so that your changes only affects the desktop version.
@media only screen and (min-width:960px) and (max-width:1240px) { }
Regards., DesignThemes Support.
Hi there, I recently bouhgt your theme. But for some reason I can’t change the footer layout. I have the same with the header. What can cause this?
Also my blog page setting are not being saved.
Hi.,
We have fixed these issues In our updated version of soulmedic theme. If the issue continues after updating the theme, Kindly, send us your wordpresss and FTP login details we will fix your issues ASAP.!!
Hi there!
How can I add Instagram to the sociable settings?
Hi…
Yes! You can able to add. Kindly follow the process shown below:
Open the folder “Wp-content/themes/soulmedic/images/sociable/ through FTP” and add an image for instagram. And keep the image name as “instagram.png”.
Add the hover image at “Wp-content/themes/soulmedic/images/sociable/hover/ through FTP” and add an image for instagram. Keep the image name as “instagram.png”.
Open “Wp-content/themes/soulmedic/style.css”, and add the line as shown in the attached screenshot.
https://www.dropbox.com/s/k8cr01tyjsfhveb/Add-Instagram_sociable.pngThat’s it. Now you’ll have the option of instagram in dashboard -> Soulmedic -> General -> Sociable.
Hi,
I just got this theme, do you have a pdf documentation. i’m having problem with my html.
Thanks
Hi.,
Sorry, we do not have pdf documentation. Just open the html document and in any of the browsers to check it.
I have tried 3 diff browsers and its not working the images are not showing. Please I really do need documentation. There must be a way out.
Hi!
Hope you had a great weekend
All our customers are able to open the document. Not sure why the document is not working. Please try downloading the latest version and check. And also check it in another system.
Regards., DesignThemes Support.
Can I use any Cashe Plugin this fantastic Soumedic theme work perfectly with to fasten my page?
Hi.,
Kindly try it with WP Super Cache plugin.
Hello
I want to change the theme using boxed option
But the theme is not changing
Still using fullwidth
Why ?
Hi.,
You can change it from Dashboard -> Soulmedic -> Appearance -> Layout &BG -> Boxed.
Regards., DesignThemes Support.
Hi! in a recent post I see you guys recommnding the updated version SoulMedic 1.5, however I just bought it off Themeforest and got the 1.4 version?
Also, is there anyway to import pictures and sliders ? A=
Hi.,
1) The changelog might not be updated in the files. But that is the latest version.
2) Here is the Revolution slider import file. Please import it via Dashboard ->Revolution slider -> Import. Kindly, replace the images in the slider with your own images. Because these are licensed images. Else if you need we can send you the purchase links of those images.
https://www.dropbox.com/s/1zrw1blzo6lfx6o/demo.zip?dl=0Regards., DesignThemes Support.
Hi there!
We have an issue with the products in WooCommerce. When we use your theme none of the products are visible in the backend, but they are however displayed on the website. When we change the theme to the default theme, the products are visible again.
Any idea how to fix this issue?
Thanks in advance!
Hi.,
Kindly, update our theme with latest version to fix the issue. Follow the below steps to update the theme.
1) Download the theme from themeforest page.
2) If you have made any custom changes in the code, please take a backup of it.
3) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
4) Go to wp-content/plugins/ through FTP.
5) Remove the folder designthemes-core-features/ from wp-content/plugins/
6) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
I had already the latest version of the theme installed.But I did everything according to the instructions above and the problem still occurs. I’ve made a screenshot to show you the problem.
Image: http://i59.tinypic.com/vskpaa.jpg
As you can see there are 8 products but none of them I can see or edit. If I change the theme from your theme to the default theme twelve fourtheen, this problem is gone. Can you fix this issue?
Hi!.,
Kindly, mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Dear,
I’ve sended the credentials to solve the problem 2 days ago. Did you ge them? Is the problem fixed, or when do you think it will be fixed?
Thanks!
Hi.,
The issue has been fixed. Kindly, check it now.
Regards., DesignThemes Support.
There appears to be a conflict with the “all in one SEO pack” that is included with this theme. How can I disable it (completely remove it).
Sometimes when my page loads – the title tag says:
”<?php $status = dttheme_is_plugin_active(‘all-in-one-seo-pack/all_in_one_seo_pack.php’) || dttheme_is_plugin_active(‘wordpress-seo/wp-seo.php’); if (!$status) : $title = dttheme_public_title(); if( !empty( $title) ) echo $title; els”
I have installed SEO by Yoast – I saw in an earlier comment that if I install Yoast – it’s supposed to disable the built in SEO pack – but somethings not working right.
Thanks, Chad
Hi.,
You can just remove it from the plugins section of wordpress admin.
Regards., DesignThemes Support.
If it were that simple – I would not have needed to post to your comments thread on your theme. Your included “all in one SEO pack” is NOT a plugin that I can “just remove” as it does NOT exist in my plugins panel. It also does not exist in my plugins folder. I need help getting rid of this so that the SEO by YOAST can work properly.
Thanks, Chad
Never mind – I just deleted the <?php $status….... from the title – Yoast now works as it should.
Hi!., Glad that you fixed the issue. Let us know, if you find any issues in future.. Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Hello, any word on if or when this theme will be Wordpress 4.0 compatible?
Hi.,
Yes, our theme is already compatible with wordpress 4.0. Kindly, download and use the latest files from themeforest.
Regards., DesignThemes Support.
Greetings, upon attempting to activate the WooCommerce plugin, I continue to get the following Fatal Error message and do not how to proceed from here: Fatal error: Cannot redeclare init() (previously declared in /home3/learning/public_html/bodywrapscenter.com/wp-includes/rss.php:633) in /home3/learning/public_html/bodywrapscenter.com/wp-content/themes/soulmedic/framework/woocommerce/index.php on line 25
Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi!
I tried to import the revolution slider demos from some different files whose links I’ve found in other comments, but I always see the same error:
importing slider setings and data... no custom animations found, if slider uses custom animations, the provided export may be broken... dynamic styles imported!
After that I get some warnings about errors in the “MySQL inserts”.
What can be happening?
You want me to send the entire text of the error?
Thank you very much.
Hi!.,
We have updated the reply to your mail Kindly, check it out now!
Regards., DesignThemes Support.
Thank you very much!
How do I take the slider full width of the page in the same way as in the demo?
I imported the example of one of the comments around here (I guess all will be the same) and It’s not full width.
Thank you again.
Hi.,
Go Dashboard / Revolution slider /
Kindly, refer the attached screenshot
https://www.dropbox.com/s/ui638t651m3h05h/slider-settings.png?dl=0and change slider settings.
Regards., DesignThemes Support.
I have the slider setup in the same way as in the screenshot that you have passed and I still see it differently.
I attached a screenshot so you can see better what I mean: https://www.dropbox.com/s/4t68ex0qei7debm/comparison.pngIf you need links to see my site, let me know.
Maybe is not a problem of the slider, I don’t know… 
Many thanks
Hi!.,
Instead of using slider shortcodes in page editor, use slider metabox – refer https://www.dropbox.com/s/44jqkyay2shaqnu/slider-metabox.png?dl=0
Regards., DesignThemes Support.
All right now, thank you very much!
Hi!
Thank You.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
