28307 comments found.
Hello,
testing the single product page with smartphone based on Windows Phone 8.1.
The featured image is only shown for a second, then it removed and and only thumbs are shown.
As i could read in the comments, some other customers had the same experience. Do you have a timeline for a fix?
Thanks a lot and best regards, rrwp87
Hello,
i tested it again with installing “YITH WooCommerce Zoom Magnifier” Plugin. Then it works fine on Windows Phone 8.1, without not.
Thank you and best regards, rrwp87
We’ll have this fixed soon 
THX !
Hello,
I am still experiencing the same issue on the sight. The website theme doesn’t load on google chrome. What is the problem? I have sent an email to you.
Jennifer
Did you get a reply?
Hi, i m not able to install all plugins and not able to import demo content as well. Please check , for details i have sent u details via contact box Thanks
Hi there, did you email to support@uxthemes.com? We’ll get back to you soon.
hi, i have contacted them via ur profile page
Did you get a reply?
Hi, if an anonymous (Not logged in) user posts a comment on a blog-item an error message says “please fill the required fields (name, email).”
However, these fields ARE filled in.
Can you help?
Hi there, could you email this to support@uxthemes.com? We’ll be happy help you out via mail. Please include a link to your site if possible.
ux_banner bg=”#000” height=”100%” video_mp4=”url” video_loop=”none”
is that right for stop the video after 1play?
Yes thats right. You need latest version of the theme
It’s getting more amazing now with Flat. Do you plan to add advanced search as we can see most popular store have this?
Hi there, do you have an example of this?
it’s as simple as this: http://venusdemo.com/wpopal/shopping/ and as complex as Amazon. Nothing here beats Flat yet in term of being stylish!
We’ll have an advanced search shortcode ready in next version of the theme
Amazing, I can’t wait to get it for my new store project.
Also, for the front-page categories slider, how can I make the “category name & products count” div with its transparent background to move to the BOTTOM of the image, and not a little bit hovering on top?
What custom css to use please?
Hi there, could you email this to support@uxthemes.com? We’ll be happy help you out via mail. Please include a link to your site.
Already done, it wasnt that hard – just 3 lines of custom CSS. Thought you could help on here so then everyone can benefit
Hi,
I would really like to start the description from the side of the image on product page, and not UNDER it.
How can I add the products description UNDER the add to cart, and on the side of the product image please? Then everything else UNDER.
Example image> http://s1.postimg.org/otpelu4hb/Capture.jpg
Thanks very much in advance for your help !
Hi there, that would require custom development in the PHP files. Sorry about that!
Can you help with what file, and what lines to change? I know you wont support if something breaks after custom dev, but I know its simple enough, can you just help out with some guidance please?
Theme Woocommerce files are out of date ??? Will updating Woocommerce plugin fix this?
Error Message: Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.
In Hindsight… I installed the latest Woocommerce version before purchasing and installing this theme… do you think the most recent files have been overwritten?
I found this when I checked the Woocommerce system status: flatsome/woocommerce/myaccount/form-login.php version 2.1.0 is out of date. The core version is 2.2.6,
Also this… when importing the dummy data I have the following:
Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import shop_order_status on-hold Failed to import shop_order_status pending Failed to import shop_order_status processing Failed to import shop_order_status refunded
All the rest reports as good.
Hi there, we have a quick fix here: http://flatsome.uxthemes.com/outdated-woocommerce-template-files/
Perfect, thank you. Should I be concerned about the failed imports?
No, you can just ignore them
Thank you… this is the second license I have purchased and I have 2 more pending…. LOVE this theme & all that is included! Great job all the way around guys.
is it possible to have a lightbox open from a menu item accessible from all pages?
It is possible, but that would require a bit custom JavaScript work.
how will i go about it then? please help me achieve it.
Sorry, we can’t offer help with custom development. Take a look at the lightbox documentation here: dimsemenov.com/plugins/magnific-popup/
The SKU doesn’t update when you select an alternate item on a product page, as you can see here: http://paypal.charlies-place.com/shop/bleeder-valves/
It only uses the SKU of the first item even thought I’ve put in a different SKU for the second item.
Thanks!
Hi there, does this work on other WooCommerce themes? Wonder if this is standard woocommerce functionality.
Found a discussion where they offer a fix, but it’s from a year or more ago: https://wordpress.org/support/topic/variation-sku-not-updating?replies=8
So, I don’t know.. but I guess it’s a woo commerce thing.. who knows. Do you have an example of an item on your demo site that has a pull-down with difference SKUs?
Sorry, don’t have that online now. Let me know if you find a working WooCommerce site that does it.
Hello Everyone!
We are delighted and proud to be able to provide an excellent theme with amazing customer service to all our users. Flatsome is our main and only focus and we intend to keep it that way. We want this theme to be perfect in every way possible. If you have any pre-sales questions, please post them here in the item comments and our team will answer them as soon as possible.
Questions and Support
If you have any questions or need support please visit our Knowledge Base or email support@uxthemes.com
For news and updates please follow our Facebook Page: https://www.facebook.com/flatsome
- The UX Themes Team
Hello, Is anybody find a way to have BREADCRUMBS in Blog Posts? thank you
Hi there, sorry that would require custom development, or you could try this plugin : https://wordpress.org/plugins/breadcrumb-navxt/
Thanks. I will copy the relevant blog templates files to my child theme folder and add the WP SEO breadcrumbs. In the next theme updates will we be able to see changes on archive and single posts templates?
http://prntscr.com/59q6hc
Any chance we will see a non woocommerce version of this template.
You have done such a great job but some of my clients do not need shopping carts.
Hi, you don’t need to have WooCommerce installed It works without.
Hi, I want display product categories on homepage using the ux_product_categories shortcode. How can I exclude certain categories or only include some. I do not need to show some of them on home page.
Thanks, Andrei
Hi there, sorry that’s currently not possible. You could make a new category and assign the products you want on your homepage here.
Hello,
How can I increase the width of product info in product pages to a higher %? There’s space on the right that shouldn’t be there.
Thanks
This has been solved, no need to answer.
Thx.
Awesome
Linked buttons work anywhere in the page but not within a banner that’s inside a slider? It did once, but doesn’t do it anymore? URL: http://www.lilarakete.de/ What can I do? Thanks
Try remove the link on the [ux_banner] shortcode.
Don’t know, what you mean? There is no other link than the button itself? Need my complete code?
Is there a link=”#” in the [ux_banner] shortcode?
no.
Banner works OUTSIDE the slider perfectly, wrapped in the slider the Link won’t work 
I sent you the whole code via e-mail.
Both versions here to test: http://www.lilarakete.de/test/
Ok, we’ll take a look and have it fixed
more info: when deactivating “Track outbound click & downloads” in the analytics plugin the UX Button works again.
Thank for noticing We’ll try take a look and have it fixed
How can I allow comments on product pages so that Disqus automatically replaces these comments with the Disqus comments?
Hi there, not sure if that works without custom development. Have you tried google it? https://www.google.no/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=disqus%20%2B%20woocommerce
can i hide the custom HTML short code after header on homepage only ??
Hello UX-themes, This is my second purchase of your awesome theme. I’d like to know how to adjust the “Best Sellers” catalog setting to render the responsive mode to fit an Apple iPod. The responsive mode is enabled. In landscape it works great. However in a portrait mode, the six items gets enlarged rather than reducing the gallery smaller.
If you need to check out the url it is: chocolateonamission.org . Thanks so much for your assistance.
Hi there, we’ll have this fixed in next version of the theme
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
