1685 comments found.
Hello! Is there a way I can put the background image expanded and fixed?
Thanks!
Hi.,
Thank you for contacting us.
We do not have any expand option with the background image. You can make the background image fixed by adding this css code in Dashboard -> Soulmedic -> Integration -> Custom Css.
body { background-attachment: fixed; }
Regards., DesignThemes Support.
Hello! The logo on my website (www.sportschaplaincy.co.nz) is defaulting to the “Soulmedic” logo when displaying on some mobile devices (iPhone 5C, Samsung Galaxy Note 4). It displays fine on desktop browsers and on an iPad 2. Please could you let me know how to fix this.
Hi.,
Thank you for contacting us.
We checked your site in all major phones and the logo seems to be fine. It did not show any default logo.
Please check your site in this url http://www.browserstack.com/responsive
Regards., DesignThemes Support.
Is this available for dreamweaver? Html?
Hi.,
You can edit the theme files with dreamweaver.
Regards., DesignThemes Support.
[dt_sc_popular_procedure title=”Skin Conditions” image=”http://**censored**/uploads/2014/09/skin-conditions.jpg” link=”#” button_text=”Read More” hours=”Duration: 1-2hr” price=”Price: $18.00? /]
Also, I tried importing dummy content but no images are imported with the text and layout. Is this by design?
Hi.,
Thank you for contacting us.
1) Sorry Popular Procedures does not belong to our soulmedic theme. It is for our another theme dreamspa. We will update the page builder to remove the module in our next version.
2) Images are not included with the theme package. They are replaced with placeholder images.
Regards., DesignThemes Support.
Hi, iam using the current Soulmedic Theme for Wordpress but i have some problems with the IE9. No Icons are visible (http://zahnarzt-in-glienicke.de/wordpress/) and the Team-Page has no rounded images (http://zahnarzt-in-glienicke.de/wordpress/unsere-praxis/). Any idea how i can fix that? In the product description there is IE9 listed as compatible so there must be a solution!?
Thank you in advance Robert
Any Idea?
Hi.,
In which page you can’t change the layout to 1/3 Columns? We checked your blog page in the backend and we were able to change the column layout. Let us know which page you have the issue, so that we can check it.
Regards., DesignThemes Support.
Hi.,
We checked both the page links that you have sent in IE9 and it seems to show correctly as other browsers. Check the screenshots in IE9 browsers below.
http://snag.gy/YMuZn.jpg http://snag.gy/vJ8dk.jpgRegards., DesignThemes Support.
I love this theme! However, I’m having one problem with the products showing up on the product page when viewing for mobile and tablet. I’ve turned the Responsive Mode on and off and the products do not show either way, but populate just fine on desktop. This is a huge problem since 90% of the web traffic comes via mobile.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
HI, I change all the logo for Apple iPhone Icon and iPad. But the logo at the bottom of the page are soulmedic logo on my iPhone 5.
Cna you tell me what to do to change this logo as well.
Thanks,
Allain
Hi.,
Hope you had a great weekend 
Replace the footer logo from Dashboard -> Soulmedic -> Footer -> Show Footer Logo and upload the logo there.
Regards., DesignThemes Support.
I am installing this for a client, the plugins didn’t install any idea where I can get a copy of ; DesignThemes Core Shortcode Plugins & Responsive Styled Google Maps Generator
Thanks
Hi.,
Thank you for contacting us.
Hope you had a great weekend
The plugin files comes with the theme itself. Just go to Dashboard -> Appearance -> Install Plugins and you can install all the plugins. If you have used child theme, then just change it to parent theme and install the plugins and then again you can switch it to child theme.
Regards., DesignThemes Support.
Hi – i would like to purchase your theme. I’m wondering on the doctors page/template do the images have to be in a circle or can they be square? can you make these doctor images bigger?
Hi.,
Thank you for contacting us.
Hope you had a great weekend
1) By adding simple css code, you can make the doctors picture as square.
2) Also by modifying the css, you can make the picture bigger.
We can help you on both of that. Let us know once you have purchased the theme.
Regards., DesignThemes Support.
thanks! i have purchased the theme now. Are you able to help with the 2 above queries?
Hi.,
Just add this css code in Dashboard -> Soulmedic -> Integration -> Custom Css. Change the width of the image as per your needs
.dt-sc-team .image img { border-radius: unset; }
.dt-sc-team .image { width: 20%; }
Regards., DesignThemes Support.
thank you for the quick reply. This code is changing the size, however it isn’t removing the circle?
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
hi im using this custom css to increase the font size of the top section on the left but its not having any effect
bbar-wrapper a { border-left: 1px solid #CDCDCC; display: inline-block; font-size:200%; margin: 0 0 0 8px; padding: 0 0 0 10px; }
Hi., Thank you for contacting us.
Just add this css code in Dashboard -> Soulmedic -> Integration -> Custom Css. Change the font size as per your needs.
#bbar-wrapper a { font-size: 30px; }
Regards., DesignThemes Support.
Hi thanks so much. I have tried to increase the size of the font of the main menu using the following but its not doing anything: #main-menu { font-size: 20px; }
Also the navigation menu doesnt appear on mobile browsers so cant navigate to any other pages. and the top bar doesnt show so cant see contact details.
Many thanks
Hi.,
1) You can increase the menu size from Dashboard -> Soulmedic -> Appearance -> Menu -> Menu Font size. Don’t need to add any css.
2) Kindly, check screenshot for navigation menus in mobile devices.
https://www.dropbox.com/s/4lh5kk67ojnqvmj/mobile_nav.png?dl=03) Just add this css code in Dashboard -> Soulmedic -> Integration -> Custom Css, to enable the contact details from the top bar.
`#bbar-wrapper { display: block; }`
Regards., DesignThemes Support.
Hi
thank you for your swift reply.
1) thank you, it looks odd with increased menu font size, is it possible to increase logo size instead?
2) yes i can see the navigation on the demo mobile site but its not showing on the mobile version of my site
https://www.dropbox.com/s/1mj93ukf43y18oe/mobile%20menu%20prob.png?dl=03) ive added that code but thats not showing either, ive cleared my cache
kind regards, mel
Hi.,
Thank you for contacting us.
1) You need to modify the css code for logo in this file http://reenajoshi.co.uk/wp/wp-content/themes/soulmedic/style.css
2) Fixed the mobile menu issue.
3) Now the topbar is seen in the mobile site. Please check.
Regards., DesignThemes Support.
Hi
thank you for the fixes. is it possible to have the phone number, email and social icons displayed centrally when viewing on a mobile browser as they look a bit messy and all over the place at the moment,
thanks
Hi.,
Updated the contact details in mobile view. Kindly, check it.
Regards., DesignThemes Support.
HI,
thank you so much, thats brilliant.
I’m really sorry I have just noticed my logo is really tiny and hard to read on the mobile version compared to your demo mobile version even though my logo is large on desktop site
Kind regards, Mel
Hi Mel., We have fixed the issue. Kindly, check it out now! Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Hi
The logo hasnt changed when im viewing in different mobile browsers.
Also when viewing my site in Firefox mobile brower, the site cannot be scrolled and nothing can be clicked on.
In Firefox desktop browser there is a black square over my logo
kind regards, mel
Hi.,
1) This css code in the custom css section, causes the logo to show very small in mobiles. So remove it. We have removed it yesterday. But you have added it again. So the issue appears again.
#logo { float:left; display:inline; padding:0px; width:auto; width:27%; margin:5px 0px 0px;
2) We were able to scroll in firefox mobile browser.
3) We can’t see any black square in firefox. Kindly, check the attached screenshot.
https://www.dropbox.com/s/elgokm6tft0s1o0/no_black_mark.png?dl=0Regards., DesignThemes Support.
Hi
thank you for your reply.
1) I added this code to make the logo larger on desktop, what code can I use to make it larger without making the mobile version tiny?
2) were you also able to select the navigation drop down options as im also unable to do that
3) I’m seeing this problem on the latest version of firefox, are you using latest version?
Kind regards, Mel
Dear all,
I having a problem is i can’t Choose Header 3 and footer 1/3 column
**My WordPress 4.0.1
Hi.,
Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Thank you
Sudarat
Hello, Suddenly today I was alerted that a client’s site using soul medic stopped displaying it’s middle area. I’ve narrowed it down that it’s the code for the colored boxes that isn’t working. I haven’t talked to the host provider but this is happening on the client site and on my testing server (where I forgot to take it down after making their site live). I haven’t updated the version of wordpress on either site but I know my host provider ran updates in the last week or 2, Could there be any reason you can think of that the below code would suddenly stop working at two different providers? My testing site is http://www.mercer-design.com/collinsdental/ (where you see a big blank space in the middle) and the customer’s site (but I’ve removed the code for now so there isn’t a big blank white space) is http://www.collinsdentallaboratory.com.
DIGITAL INNOVATION' bgcolor='#4bbcd7' ">dt_sc_one_third first class=’no-space’
Digital scans help you save time — and ensure precise fabrication. /dt_sc_icon_box_colored
MORE[/dt_sc_button]Hi.,
Thank you for contacting us.
The section has not disappeared. If you just keep the mouse and select in that section, you can see the texts. It seems you have changed the background color of that section. Try to change the background, else kindly mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
after i posted the plea for help, I noticed the code looked strange in the posting. Went back and looked and yeah the code is there on the site there but it’s not showing (obviously). I found the problem but I’m not sure of a fix.
I had hacked an image in to be used instead of the Font Awesome code in the “[dt_sc_icon_box_colored title=’ EXPERIENCE COUNTS’ bgcolor=’#139bbc’ ]” code and it was working for a while. The blue boxes I’m using presented themselves and text, the small png. To get it to come back live on the customer site (you’ll see it if you click above) was to remove the ref to the image in the shortcode. Do you have a way I can use an image file instead of using the Font Awesome text to place there instead? This is for a dental lab site (as you see) and in the Font Awesome options, there really isn’t much selection for this particular company. Thus, using clip art I converted to png.
ok, so something isn’t showing right again in this posting. you can see the code itself showing source at my test site http://www.mercer-design.com/collinsdental/ the customer site which is missing the images for now (but boxes are back without images) is http://www.collinsdentallaboratory.com.
Hi.,
1) We do not have custom icon option in the colored box shortcode. We only have font awesome icons option in that shortcode.
2) Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the background issue in this site http://www.mercer-design.com/collinsdental/
Regards., DesignThemes Support.
LayerSliderWP, bundled with the theme, is old—need latest version, please put to dropbox so we can download and update
or email to zaur.nagiev@gmail.com
Hi.,
We have sent the latest plugin files to your mail. Please check it.
Regards., DesignThemes Support.
I can’t find my previous post, but can you please help me fix in issue please? I have set my site to be Boxed Width with a background color, but:
1) The background color won’t show up.
2) I have a rev slider on the page but it’s showing up as full width, even though I have boxed-width selected and my slider width is set to a much smaller size (for box width).
Please help!
http://straitdev.com/silverlakeHi.,
Thank you for contacting us.
Kindly, confirm the purchase code, so that we can move forward.
Regards., DesignThemes Support.
I can´t see the products listed in the Admin woocommerce page. Please you can send me the correct index.php ? I have wordpress 4.0 SoulMedic 1.2.1
I tried to use the index.php you send in another comment but dont work, because the widget not listed correctly and the products are listed in 2 columns insted of 3 columns. The widgets are above the products.
It´s urgent. Thanks a lot
I Can´t download the latest soulmedic version because we have a lot of changes in the theme. Please send me some index.php for the woocommerce that works for my versions. Thanks.
Hi!.,
Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi, credentials were sent! Thanks.
Hi!.,
We have fixed the issue. Kindly, check it out now! Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Just installed with the Dummy Content:
1) – How do we get the dummy XML data to convert over to the Drag and Drop interface? It seems as if the only way to edit the pages is with HTML and shortcodes.
Otherwise we will have to RE-bulid all the pages when using the Drag and Drop builder.
2) – We did not receive the Dummy Data for “Sample Page 4”
3) – How do we create Events ?
4) – How do we insert the “Contact Info” and the “Location Map” into the footer like in your demo ? Please give us some code to copy and paste into the footer widgets.
5) – Can we put the Shopping Cart into “Catalog Mode” ?
6) – The Dummy Data did not set up the Mega Dropdown menu with all the links like it shows on your DEMO under the “Pages”, Blog”, “Events” and “Gallery” tabs.
7) – Can you please send us a CSV file for the Events ? This way we can get setup quickly.
=============
Please help.
- turner2f
Hi.,
1) Build the page either with wordpress editor or page builder. You can’t use both at the same time. Use our shortcode builder in the editor section while using Wordpress editor.
2) Attached the home page 4 shortcodes in the text file. Just create a new page and paste the contents in the text file in “Text” mode and check it.
https://www.dropbox.com/s/j3mhymerdkukodi/home_page_4.txt?dl=03) Just install the “The Events Calendar” plugin and you will have a left menu in the Dashboard -> Events. You can add events from that.
4) Kindly, check the attached screenshot footer_widgets.png
https://www.dropbox.com/s/8p648nr2ztydg1u/footer_widgets.png?dl=05) No, we do not have that option in this theme.
6) Setting up Mega Menu : http://youtu.be/IGFfxT6ShSI
7) Check the attached events exported soulmedic.wordpress.2014-12-01.xml file. Just import it using Tools -> Import.
https://www.dropbox.com/s/yz6rma7ub4l2ubn/soulmedic.wordpress.2014-12-01.xml?dl=0Regards., DesignThemes Support.
Concerning question 1…
Does this mean we will have to RE-build the pages with the Drag and Drop builder ?
Is there no IMPORT file for the Page Builder ?
Hi.,
No there is no import file for page builder.
Regards., DesignThemes Support.
- Wilson Ticket Parking at St Joseph’s Subiaco Church (3 Salvado Rd Subiaco 6008).
- Ticket Parking at Multi-storey car park of St John of God Subiaco Hospital. Enter via the Salvado Road entrance (12 Salvado Rd Subiaco 6008). This is a public ticket parking area.
- Parking underneath Woolworths (entry off Station Street: 29 Station St Subiaco 6008). First 90 minutes are free.
- Ticket Parking along Station St Wembley (Western boundry of St John of God Subiaco Hospital).
- Wilson car park on Edenerry Terrace (off Brigid Road beside Subiaco Square).
- Other Street parking: Two hours free parking along Wexford St and Brigid Rd.
It displays the list correctly when viewed in a desktop PC, but incorrectly when viewed in an ipad or a mobile phone. The number “1” for the first list is not shown in the begining of the list. Please see the images attached in the links below:
https://www.dropbox.com/s/g70hruyxc7ciobl/Fancy_OL_list_IPad.jpg?dl=0 https://www.dropbox.com/s/w50lxaxlr3rwfp1/Fancy_OL_list_DesctopPC.jpg?dl=0Please help me to fix this. Many thanks!
Hi.,
Kindly, send us the exact page link, so that we can check the issue.
Regards., DesignThemes Support.
You can see the problem in an ipad.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
I just upgraded the theme from an older version, now the social media icons in the upper header are all messed up. How do I correct? I’ve tried everything I can think of, help!!!
Hi.,
Please help us have a better understanding on it by getting back with any screenshot like references. So that, we can check and will have a clear look at your end. Then we’ll help you get rid of it ASAP!
Regards., DesignThemes Support.
I upgraded the theme from version 1.3 to version 1.6. I did this by copying new files over old files via FTP. I have the header with the social media icons on the right hand side. Ever since the upgrade, The social media icons do not looks the same as the did when you are not hovering over them. And when you do hover over them, them appropriate colors slide down – but not hover icon. the color totally covers the non-hovering icon. Here is the URL to see, http://www.cooljoyce.com
Hello? Any ideas?
Hi.,
The hover color of the social media comes from the style.css. We have written a background color for each social media icon on hover of it and it seems to be working fine as it should. Let us know if you have any queries.
Regards., DesignThemes Support.
I am STILL seeing these issues with the social media icons across multiple browsers. There is something definitely wrong. I created this video to demonstrate what I’m talking about / seeing – http://youtu.be/SBM678t4K-8
Also notice the links aren’t working properly
Hi.,
Kindly, Send your page link. So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi.,
We checked in FF -36 and Chrome – Version 40.0.2214.115 and safari 5.1.7 versions and the link and social icons seems to be working fine. Can you send us the versions of your browsers.
Regards., DesignThemes Support.
FF 36.0.1 – Chrome I stated was only browser working properly – IE 11.0.17 – Opera 10.63 build 3516 – Safari 5.1.7
Hi.,
We have checked your site and still we didn’t find any issue as like you mentioned. The issue occurs only in safari browser alone and here’s the solution for that, Kindly get into your theme-directory through “wp-content/themes/soulmedic/style.css” line-no: 380 of class name ”.dt-sc-social-icons li::after”, just add “border-radius: 50%”.
Kindly, Refer the below given link: http://www.screencast.com/t/j96Uo65uoPN9
Regards., DesignThemes Support.
I have updated to the latest version Thanks
Hi.,
If you face any issues regarding our “news letter” widget, We will clarify you. So we are not responsible for any third party plugins.
Regards., DesignThemes Support.
Dear Rsriram,
I have submit my site access information via http://themeforest.net/user/designthemes if you did not receive it please let me know.
Thank you.
