570 comments found.
Hi, When trying to activate the theme, the pages is blank and we have a 500 error, with 2 errors in the Apache logs: “Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden”
And “PHP Fatal error: Call to undefined function redux_post_meta() in xxxxxxxxxxxxx/wp-content/themes/knowledgepress/lib/functions-core.php on line 173”
Any idea please? Thanks
Hi, thank you for your purchase. Please install the required Redux framework plugin (described in documentation). Regards, Ivan
PressApps,
I cannot got dropdowns in the menu to work for the life of me. I haven’t modified anything or any files this is a fresh uploaded after importing your example data. Have you come across this before? I have tried with 4.1 and 3.8 for testing this issue. Thoughts? Is this common? have you seen it before? Thanks!
Hi, thank you for your purchase. We havent seen any dropdown issues, please contact support with details and url: http://pressapps.co/support/contact-support/
Hi.
I’m about to buy this theme, it looks great.
Quick question, I have another search plugin that I use. Am I able to replace the one within the theme?
thanks
Hi, thank you for your interest. The home page live search is a widget (sidebar) so if your plugin has a widget it should work but I can’t guarantee third party product. We have also a live search option on the main navigation but your plugin is unlikely to integrate there. Regards, Ivan
Hi, before purchasing I would like to know how the information is treated with your template. Are there any kind of KMS functionalities to list/edit/insert/delete each item or are should I write them directly in the Wordpress code? Or are the items taken directly from a DB (i.e. MySQL)? Thank you.
Hi, this is Wordpress theme, the KB articles are WP posts. You can test drive the theme backend on our demo site: http://demo3.pressapps.co/knowledgepress2/?preview click Launch Demo. Regards, Ivan
Hi Ivan
Hope you’re fine, do you have any idea why the site is messed up it’s a brand new install: http://93b.c2e.myftpupload.com/
thanks UOU
I made another install and even though it looks better there are still many CSS issues http://d22.d9a.myftpupload.com/
Hi, thank you for your purchase. change one of the colors under Theme Options >> Colors and save, it will generate the css file. Regards, Ivan
Hi Ivan
THanks for your reply, it worked but now that I created a 3rd new install on the final domain it’s all messed up again, I need to have it ready by tomorrow morning so would really appreciate your support, I’ll send you a PM with the final site i’m using for it
the menu messed up as soon as I clicked on Customize menu & tagline, even though I try to change the color now nothing happens
could you please help me out with it Thanks UOU
i’ve tested it with the other links and whenever your on the site and click on customize and make a change to the title and tagline the css messes up
would really appreciate if you can provide us with a feedback tomorrow morning (Tuesday) as we’re stuck now
?
Hi, yes the customiser seam to the issue, we are looking into it and push an update as soon as it is done. In the meantime avoid using customiser, the same customiser setting can be found under Settings, Appearance etc WP menus. Go to Theme Options and reset the all settings using “Reset All” this will compile the CSS. Ref your other query, the CSS is compiled and saved under wp-content/uploads/ss-style.css (file name/path varies on multisite) so if you setup one site and move it to another domain you need to either set the options settings again to duplicate or export/import settings options. Regards, Ivan
Hi Ivan, thanks for your reply the problem is that I followed your instructions and now that I imported then exported all the hierachy I created for the categories & subcategories of post are set on one level instead of 2. it took me some hours to organize this hierarchy now I have to redo it all from scratch
do you have any idea whether you’ll publish the update today? Thanks UOU
Hi, there is some major misunderstanding here:
You initial query was about styling issue (CSS), plus keeping the same CSS styles when moving site (in your email), so I advised to export/import Theme Options Settings.
In your last reply you talking about importing/exporting posts and categories (content)... a completely different thing. Importing content (post / categories) is a simple process using XML file, unrelated to the theme or styling issue.
The customiser issue is bit more complex so no it wont be done today (no ETA), the customiser setting can be all set without using customiser.
come on guys you still didn’t publish the update, it’s also for your own benefit
Do you have any advice for creating a proper wiki using your theme, particularly enabling users to edit/create content? (plugins your theme is compatible with etc) thanks a lot
There is currently no front end editing, you can test drive the back end on our demo site (Launch Demo). Regards, Ivan
I cannot find any PressApps support forums. Does a forum exist where users can help one another?
It’s strange to create a theme for self-service customer support, and not to use such a system yourself.
I sent you a support email on Monday, and just sent a follow up message now. I really need help with this stylesheet problem I am having!
Hi, thank you for your purchase. Currently there is no forum.
I sent an email to the support address. The title is “stylesheet problem.” It’s a really big issue that has prevented me from using the theme. Please help!
Hi, I’m thinking of purchasing this theme. I have a load of questions but I think they will probably be answered in the documentation. Is there any way I can be given access to the documentation?
Hi, email me through my profile page.
Hi,
Before buying your theme I would like to know if it is possible to fix menu bar on top when we scroll ?
Thank by advance. D3lfine
Hi, yes the menu can be fixed using options panel. You can test drive theme backend on our demo site: http://demo3.pressapps.co/knowledgepress2/?preview (click launch demo)
Thank you so much, it’s perfect 
Hi
Can I change or create custom fields on FAQ Accordion Page? Like chance the symbol +?
Thanks
Hi, these are currently not plugin features so you would need to modify it. Regards, Ivan
Hi, we are looking at Knowledgebase themes and had some questions about the functionality of this one.
- Can you “pin” articles so they are always on top of the listing in a category? And/or can you manually sort the order of articles in a category?
- Can you require some articles to only be accessed if you are a registered user? Or at least just make everyone register before they can view any articles?
- Is there a print to pdf (or print friendly) option for articles, or how would you suggest to easily add this?
- Can you create custom fields to display within the article? For instance, we’d like to be able to put something like “Platform: Mac, PC, Linux”, “Software Requirements: RAM, CPU, OS version, etc etc” so that we can display in a block below the article.
- Along the same lines, can it allow attachments in articles, so we could have something like “Download version v1.16 update” or “Download User Manual” and have it link to a file we upload?
All those seem typical in support tools on sites, especially for a software or hardware tech company, so hopefully there’s ways to do it. Thanks! Rich
Hi
1 Pin: No. Order: yes drag and drop
2, 3, 4. No (this is plugin territory)
You can test drive the theme backend our demo site
Regards, Ivan
Hi,
How do i change the size of the logo?
Hi Use the browser inspector to identify CSS classes and override then by adding custom CSS to theme options page. You can decrease logo padding as required and then upload larger logo. Please note the above is just a pointer as we dont provide customisation as part of support. Regards, Ivan
I just thought you would have offered the option to increase logo as part of the theme (everybody else does).
1. Is KnowledgePress2 compatible with Wordpress 4.0.1?
2. Is KnowledgePress2 compatible with MultilingualPressPro on a network site with two or more sites?
3. Is the Live Search feature part of the theme? Or is it a Wordpress standard feature? (I’m new to Wordpress.)
4. Is there a way to teach Live Search synonyms. For instance, teach it is that when someone searches “pet” it should show suggestions related to “cats” and “dogs”?
5. This is related to question #3. Can one use WP Google Search (Version 1.0.2 | By WebshopLogic) in place of whatever the default search tool is?
Hi 1. Yes 2. We havent tested it so cant confirm 3. Part of the teheme 4. No 5. No
I just bought and installed into my network theme folder. Then I made it my active theme. When I visit the site, I get this error message: Fatal error: Call to undefined function redux_post_meta() in /home/cote/public_html/wp-content/themes/knowledgepress/lib/functions-core.php on line 173
UPDATE: There were some additional plugins that needed to be added. I followed Wordpress instructions and now it works.
Customer Support
Thank you for your purchase. Customer support service is provided exclusively through external system.
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——-
Contact Support: http://pressapps.co/support/contact-support/
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——-
No support will be given through the Envato comments system, exceptions are pre-sale questions. Please note we provide limited support, for full details see terms: http://pressapps.co/support/contact-support/
Hi, the live search function is not viewed in the live preview (demo). Could you please inform me if it’s possible to integrate it?
Kind Regards
Hi, check the demo site, I added live search, thank you.
I get following error: “The following file does not exist and must be so in order to utilise this theme. Please create this file. Try visiting the theme options and clicking the “Reset All” button to attempt automatically creating it. /var/www/content/uploads/sites/43/ss-style_id-43.css”
I use multisite and have changed ‘wp-content’ to ‘content’. I tried “Reset All”, but it doesn’t work.
Theme is working, but I think it’s missing some bits of css here and there.
Hi, the change of ‘wp-content’ shouldnt be an issue, go to Theme Options >> Colors, change primary color and save, that should generate the file.
Thanks, but that didn’t work for me. I also tried to change content-folder to 777.. I can still see the warning at ‘Install Required Plugins’ page.
Hi This is a very nice theme. I have some observations and presales Qs.
I noticed some pages break on iPhone portrait. It seems some child divs are not scaling correctly and breaking the width. The short codes and video examples show this well. Please note this is viewed on actual iPhone and not responsive preview dev tool so please check with real hardware.
Q1. Assuming this is a minor CSS bug will you be fixing it?
Q2. I noticed you have Knowledge Base, Knowledge Base 2, Knowledge Base 3 in the main menu.
I’m assuming you are using same mindset as your Document plugin and creating parent and sub categories to group related topics together.
I need to be able to have the following nested hierarchy… example:-
Shop
- payment
- shipping
- etc…
Account
- Forgot Password
- Forgot Username
- etc…
Product Support
- Brand X
- – Product A
- – - How to open box
- – - Give box to cat
- – - Put batteries in
- – - Troubleshooting
- – Product B
- – - Inflate the ballon
- – - Turn on laser
- – - Etc…
- Brand Y
- – Product K
- – - How to press the button
- – - Other use of button
- – - If your dog is deaf
etc
Is this possible or is there a limit to nesting?
Q3. If possible as per above example does the front end render show the hierarchy well?
Q4. I’m assuming you are using custom post types?
Q5. How well does your document plugin integrate?
Could I create a simpler hierarchy as above but like this:-
Brand X
- Product A – Document Category=1
- Product B – Document Category=9
Brand Y
- Product K – Document Category=16
etc…
Q6. How about the built in FAQ integration?
Could I do this:-
Shop (knowledge base)
– payment FAQ
– shipping FAQ
– account FAQ
Thanks for your time
Hi
1. will check this and fix if required, thank you 2. KB page can display 3 levels (not the same as doc plugin) please test drive the back end: http://demo3.pressapps.co/knowledgepress2/?preview 3. same as 2 (test drive) 4. no, using default wp posts 5. Document is a plugin and works with any theme, no “integration” required…page displays cat one level down, again test drive demo 6. Faq come as separate plugin, can display category title and faq posts… again test drive demo
Regards, Ivan
Customer Support
Thank you for your purchase. Customer support service is provided exclusively through external system.
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——-
Contact Support: http://pressapps.co/support/contact-support/
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——-
No support will be given through the Envato comments system, exceptions are pre-sale questions. Please note we provide limited support, for full details see terms: http://pressapps.co/support/contact-support/
Hi, i need some help with the translation files. I follow all intructions and when try to save the file to pt_PT.po (portuguese) the poedit give me some header errors and one translation issue. In front-end don´t assume the translation changes…
Thanks.
Hi, I have updated the headers, download and unzip the updated pot file: http://cl.ly/3a0i34430Y1n
Regards, Ivan
I open the new file and i made one change to test. When i save as to pt_PT.po i get this two errors. 1.http://prntscr.com/51a7j6 2.http://prntscr.com/51a82e
Maybe is the reason that it don´t work…
Any idea or solution?
I have tested the file and it seam to work fine on my end.
