295 comments found.
Hi. I bought your theme but i have a problem. I cant add the vertical menu, when I go to widgets to add WPO MENU VERTICAL WIDGET to the tab VERTICAL MENU it doesnot appaer. I follow all steps and dont mentioned about it. help me please
Hi There I sent you a mail but i didn’t had any aswer . Please help me I would like to remove this orange color i would lia blue one #193e75 anf also all the button on woocommerce Could you helpme please? thanks Sarah
Hi there
Your idea is customization and you need try to do it by go to : theme/pharmarcy/css/template.css
We only support problem come from our theme
Best regards!
Hi thanks To custumize woo i have to it by woocommerce.css?
You can try with that plugin new from WooCommerce
https://wordpress.org/plugins/woocommerce-colors/
Kind regards !
Opal Support Team
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I have this error is it possible that is not working because it: Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.
Hi there,
Please be patient we need time to update our theme to fully compatible with WooCommerce 2.3.3
Did you read alert message before updated WooCommerce ????
Please wait until we updated our theme
Thanks
Hello,
I wanted to purchase the Mixstore for wordpress but themeforest gives me “item no longer available” !! I sent you many emails but I didn’t receive an answer. that’s why I’m posting here.
Hello I’m french sorry for my english I just buy you theme and i would like to know how can i change the orange color i would like to change in this color #193E75 How can i do that? Thank you Sarah
Thanks so much for using our theme
Please follow that video guide to know more how to customize our theme :
https://www.youtube.com/watch?v=b03Za9guoYY
Kind regards !
Opal Support Team
Connect with us via
Hi Guys!! is the theme compatible with the latest woocommerce version? Thanks!
Hi there,
We will update it soon. So if you are using our theme normally.
Please do not need to update it. Because WooCommerce have recent release new version so they will have some bug need to fix.
Thanks
Hello I have an issue with the theme. I just installed (with WordPress 4.1, WooCommerce 2.2.8 and theme plugins) but the theme doesn’t show me the navigation menu, and it looks empty. Repeat, I just installed, so I don’t know if I have to do something more, or maybe I skipped a step
.
Thank you.
Hi there,
Thanks so much for using our theme.
Please go to Appearance > Menu > Manager location > setting your main menu.
If you still stuck on that. Please contact with us via email : opalwordpress@gmail.com
Our technical team will try their best to help.
Kind regards !
Opal Support Team
Connect with us via
Thank you very much!!
Hello, lately I cannot update visual composer. Can you give me details on how I can update the plugin?
Thanks.
Hi there,
Please contact with us via email : opalwordpress@gmail.com
Our team will help you.
Kind regards !
Opal Support Team
Connect with us via
Hi I bought your template but whe I tried to import the samples file in word press I received the next error: Fatal error: Out of memory (allocated 33292288) (tried to allocate 8194 bytes) in /homepages/19/d254039437/htdocs/vitalidadnew/wp-content/plugins/wordpress-importer/parsers.php on line 655
I am using 1&1 server with 128 memory limit
PLease inform me the procedure in order to import that file
Regards, William Ramirez
Hi there
Thanks so much for using our theme
Current your host only have 32mb memory limit. So you have that problem.
Please contact to your host service to increate it for you.
You can search on google and see a lot of topic from 1&1 server problem with limit memory.
Kind regards !
Opal Support Team
Connect with us via
I am extremely disappointed!
I do not know whether one and the same person is responsible here and a support Email, but there is a huge discrepancy between the requests made to here and the attitude when there is a problem to resolve with the topic.
A few days ago, I sent a letter the specified emeil: opalwordpress@gmail.com, with a request to resolve several issues related to the theme pharmacy to resolve these problems I was told that I have to pay 50 dollars. All described problems are obviously weaknesses of the topic and not additional customization.
1. I bought this theme because in this forum and in the claims of the theme itself is declared that there po/mo theme files and translates without a problem with the standard plugins for this purpose, but it is not so! I use the plugin for CodeStyling Localization, but much of the the texts can not be translated. The same problem is shared by another user in this forum which shows that there is obviously a problem.
Other problems are: -I cannot create a new sidebar, because every recently created sidebar does not accept gadgets and stays empty. -Pagination does not work. -Visual composer does not work in publications, opal FAQs,Opal portfolios
It is good to know in advance whether you offer the correct support for your topics or after purchase them, we have to pay extra for the removal of mundane ones problems, which is inherently are weaknesses in the topic?
And finally: Are you able to solve these problems ? Do you think it is normal to want money to solve similar problems ???
Hi there
You want to customize our theme and that is need to pay fees. That is right
If you do not want, you can do it by your self. No problem
About
” Other problems are: -I cannot create a new sidebar, because every recently created sidebar does not accept gadgets and stays empty. -Pagination does not work. -Visual composer does not work in publications, opal FAQs,Opal portfolios ”
Have you told us before ? We will fix that for you if you let us know that.
You said that is problem : http://www.screencast.com/t/vGCvaXF4pHv or customization ?
And we suggest you solution to translate but you do not want to do it by your self.
If you do not want to use our theme anymore, please make a refund on ThemeForest and remove all of our theme data.
Thanks
Visual Composer is not working properly, its outdated, let me know how to updated this Visual Composer plugin
Hi there
Please give us your admin account via email : opalwordpress@gmail.com
We will update it for you and update our new version of theme soon
Thanks
Hi dear opal 
any chance to update this theme to work on 4.0 and 4.1. i have many issues with the new wp versions. i can not use the theme on wp 4.1
thanks, for a short feedback
Hi there,
Thanks so much for using our theme
Could you tell me more about your problem. What exactly issue you have.
Please take a photo screenshot with description then send to : opalwordpress@gmail.com
Our technical team will try their best to help
Best regards!
Please tell me how to remove the basket from around the site and buttons add to the cart, etc. In fact need a website without buying options just as a catalog with prices.
2 And the question of how to translate your theme? Try to file does not help, through CodeStyling Localization same
Hi there
Thanks so much for choosing our theme
What exactly basket you want to remove , or all. Our site come with fully compatible with WooCommerce and cart is default function.
If you want to remove it, please contact with us via email: opalwordpress@gmail.com
Our technical team will try to help
About language, current wordpress 4.1 have select language. What exactly you need more.
Let us know via email too.
Best regards!
None of the social login plugins are working!
Can you please help us?
Hi there,
Please take a photo screenshot with description about your problem
Then send to : opalwordpress@gmail.com
Our technical team will try their best to help you
Best regards!
Hi
Awesome theme
Would like to know how do we change the footer from bring 4 separate columns, to just two columns?
Kind Regards Aglet
Hi there
Please change from Footer.php file
If you can not do it. Please send your FTP + Admin account to : opalwordpress@gmail.com
Our technical team will try their best to help your
Thanks
Cool thankx for your reply
Hi there, I am having trouble with installation. I have tried the .zip installation but is throwing error
Warning: include(/home/content/p3pnexwpnas06_data01/65/2378865/html/wp-content/themes/pharmacy/sub/customfield/brands.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas06_data01/65/2378865/html/wp-content/themes/pharmacy/framework/classes/core/metabox.php on line 813
I check the FAQ and followed directions to install via FTP client, and same thing.
I have tried multiple times, I sent a support email and was supposed to receive a courtesy copy, but have not received one, worried my email isn’t going through.
little disappointed but am still willing to wait to try to sort it out. If i don’t hear anything by monday i will get a refund and leave a bad review.
Hi there
Thanks so much for using our theme
Please send me your admin + FTP information to email : opalwordpress@gmail.com
Our technical team will try their best to help you
Before purchasing this theme, I have a question . Can I use this theme without WooCommerce features ? In fact , I would like to present my products without proposing to purchase initially . Is this possible ? Regards,
Dear Sir
Thanks for interested in our theme
Of course you can use our theme without purchase initially.
Let me know if you need another information
Hi,
I wanted to activate Visual Composer, but it always says that the purchase code is invalid. What can I do?
Hi there
You can not activate it because only us can do and we activated it on our theme
Please send us your admin account to email : opalwordpress@gmail.com
We will update it to newest version for you!
hey nic looking theme just wondering about multisite compatibility and also what if any plugins are required.
thanks!
Hi there,
Thanks so much for interested in our theme
Could you tell me about your idea multisite ?
And you do not need to purchase any another plugins on list requirement plugin on our theme
Thanks and look forward to serving you!
just want to make sure if we ever need to run multisite there won’t be problem I’ve seen some themes not work in multisite before. regarding the plugins i just want to know which plugins the theme installs/requires. thanks and happy new year!

Hi there,
You ca ncheck more information from our guide :
wpopal.com/guides/pharmacy
Thanks and happy new year!
awesome thats exactly looking regarding plugins have you tested the theme in multisite? thanks and happy new year to you too!

hi i have buy this thee but there is a problem with the deals slider .. if i have only one deal it slides after few seconds and than it show no new it is only empty … whats wrong ?
Hi there
Thanks so much for using our theme
Please send us your admin + FTP information to email : opalwordpress@gmail.com
We will check and give you solution
Best Regards!