Hi xencreative,

Thank you, what do you mean exactly with ‘don’t get automatically updated’? Regarding the boxed layout, please sent us the index.html so we can make it boxed for you: support[at]rocketway.net

Best Regards, Steve

When you change the image of the block with the snowy forest, it will still keep the “snowy forest” url for the ms ie 9 exceptions.. you have to manually replace it.

Hi xencreative,

thank you for your feedback! Our entire portfolio will be updated very soon and will we update our current builder. This problem will be fixed with these updates.

Best Regards, Steve

One more thing about Compatibility with outlook: The font which is used isn’t recognized by Outlook.

Hi accountdkb,

thank you for your comment. We are aware of this issue, it will be solved with our new themebuilder update. Our whole portfolio will be updated shortly.

Best Regards, RocketWay

Hi newmodeav,

We were already in contact by email. Again, we’re very sorry but we never advertised that there’s a save feature present. Our themebuilder is a lightweight tool to quickly setup an email. We understand a save function is very important. Probably you’ve noticed we haven’t released new templates for a few months so we could fully focus on a great new themebuilder. Currently we are finishing up this themebuilder (webapp) which will be released near the end of november, each template will be updated so you don’t have to purchase our product again.

Best Regards, Steve

Hi upvideochannel,

The template has 100% gradual adaption to any format, the content has a maximum width of 600px.

Responsive works for the native iOS and Android email app, major webmail providers (Gmail, Outlook, Yahoo). The template doesn’t support the Gmail App for Android. But we’re working on a new version, and will make sure this is fixed in the future.

Background images work for all major webmail providers (Gmail, Outlook, Yahoo) and their mobile apps. Only note is that background images don’t center in Gmail, so we advise to use background images with a large width.

If you have any more questions, please let us know!

Hi RocketWay! We tested the template and on Outlook for desktop (not Hotmail, the Outlook software), we are having the following issues: - backgroung image repeats itself on the header - additional spaces appear between text and the buttons below - text and boxes in the third column break

If you provide me your e-mail address I can send you print screens of these issues soy you can better understand what I mean.

Hi upvideochannel,

thank you or your email, please mail us at: support[at]rocketway.net

Best Regards, Steve

Hi Anne,

Thank you for your purchase.
We can make background images workable in Outlook (not Hotmail) if all content is centered in this background image.
Please drop us an email to: support[at]rocketway.net if you want us to help you.

Cheers,
Sebastian

Hi Greg,

Thank you for your purchase.

1. Gmail and Outlook doesn’t accept CSS for background images so it’s not possible to stretch background images in their platforms. You can fix this by uploading large background images, 2000px width for example.

2. Outlook doesn’t accept normal background images. We’ve already coded a fallback image trick for Outlook, otherwise you only will see a solid background color in their system.

Please email us to: support[at]rocketway.net for further questions.

Kind regards,
Sebastian

Dear Sebastian,

Thank you for your quick answer. Customer care at the highest level!

Before we close this topic I would like to make sure understand each other.

Ad1. This is the difference I meant – please see the screen http://screencast.com/t/QbwW5uGJi

The image in gmail is off, comparing to the browser. Any chances and hints how to get similar effect? I understand I’m not going to have exactly the same behaviour in the mail client, but this email looks very different. Maybe there is suggested image size to solve it?

Ad 2.

This is the screen about the issue http://screencast.com/t/bgkQjcqr

Before an user clicks to downloads images i would like them to see this important text in the header. How can we achieve it in outlook?

Best, Greg

Hi Greg,

Thank you for your comment

1. Like I said, Gmail doesn’t accept CSS for background images so it’s impossible to stretch or positioning background images (it doesn’t stretch in Gmail browser and also not in Gmail App etc). You need to play with the width and height of the image to get the best result in Gmail.

2. It looks like the header has a solid white background color. The text is also white so it looks like it’s an empty box with only a button. To fix this you need to use a darker solid background color. You can change the color behind the background images by clicking on the tab button “Change Styles” and change the color at the bottom. See screenshot: http://rocketway.net/themeforest/images/unity/change_color.jpg

Please email us to: support[at]rocketway.net with your HTML file so we can help you fixing it in the code.

Cheers,
Sebastian

Hi Ghostworksjb,

Thank you for your interest.
Yes, our templates are compatible with Constant Contact.
Please email us to: support[at]rocketway.net for further help or questions.

Cheers,
Sebastian

Hi phil95,

1. You can increase the height of the header image by hovering above or under the header text and duplicate or delete this space.

2. You can customize the template with our Themebuilder, export the file and edit further in an email platform like MailChimp to send your message and save your work.
The difference is every email template has a different design layout which you can customize with our Themebuilder and send to all your customers or clients

Please drop us an email to: support[at]rocketway.net if you need any further help.

Cheers,
Sebastian

Hi jayohare,

Thank you for your interest.
Sure.. drop us an email to: support[at]rocketway.net with your exported HTML file from the Themebuilder and we like to center the logo and explain you how we did this in the code.

Cheers,
Sebastian

Hi Wil,

Thank you for your purchase!
Drop us an email to: support[at]rocketway.net + your exported HTML file and we love to make it boxed for you.

Kind regards,
Sebastian

Thank you very much, i will.

Thank you Wilhem and also for the 5 star rating. Much appreciate it

Thank you AirTheme!

Thank you Lakose

Hi,

Thank you for your interest.
Unity is compatible with all Outlook clients.
Please send us an email to: support[at]rocketway.net if you like to see some screenshots.

Cheers,
Sebastian

Hi AliA, thank you

Thank you joomlastars

Thanks nutzumi, best wishes to you too!

Thank you so much

Thanks drupalet!

Thank you so much Sohayl!