10940 comments found.
Hi,
In spite of upgrading to BYT 5.32, the room prices are all same. How to overcome this issue? Pls guide me.
You can see this working on our demo. Are you sure you uploaded all the files? Are you using a child theme and are you sure all php files are upgraded in your child theme?
If you are still having problems, please send your WP/FTP login details to support@themeenergy.com and we will have a look and fix.
Thanks
Still having the same problem. Pls check the mail with the details as sought by you.
I did not receive any response to my email. Pls check & revert soon.
We released our upgrade last night. Your problem will be resolved once you upgrade your theme to v6.00.
Thanks
Our site is going to be built off a selection of hotels provided by hotel groups and we are also going to upload individual hotel details for standalone hotels.
1. Can hotel availability and details be created and managed through XML feeds that are automatically updated daily?
2. Can we provide XML feeds to other sites?
If this functionality isn’t included, then can we get this developed ourselves to incorporate into the theme?
Hi there,
1. No such feature is available. We do plan to integrate export features into our theme in the future, however we have not yet consider how best to implement this at the moment.
2. Xml feeds to other sites are also not available from our theme.
You’d have to custom code both things yourself.
Can we edit data type, or add custom ones? Eg. We dont need Cruise but we need Attractions
At the moment no, but we do have this in our plans for the future.
Hello,
When is the estimate for flights?
Thanks!
Hi,
We have had issues to resolve so the flights feature has been further pushed back. We are working hard on improving all the current features and we want to wrap this up before releasing flights as we will feel releasing flights before current issues are resolved is not beneficial for anyone.
Thanks
Hello, how to not lose each time i update, all widgets and menus settings ? I use child theme, but when i update, i have a blank page, so i have to delete my child theme and then reupdate everything.
When you get a blank page please set WP_DEBUG to true in your wp-config.php and see if you get any php errors when you refresh the page. If so, please report the php error here so we can help you resolve it.
Thanks
ok i will try it. And how to keep all settings with widgets and menus settings ? I tried delete update and restore old files, and eveything is coming back, are there some files to keep to have all paramters ok ?
widgets/menus will not get deleted when you update latest theme files and overwrite your old theme.
so i don’t understand, because i use child theme, and i deleted old main theme folder and replace by the new one, and all menus and widgets gone. When i update, do i overwrite folder, or remove old one and replace with new one ?
1. Set your website to maintenance mode. Install a Maintenance plugin if you don’t have one.
2. Update parent theme with latest code (either delete content of theme folder or upload over the old content overwriting everything.
3. Also make sure you update and php/js files in your child theme with the latest code and then readd any custom lines of code you may have added.
4. Unset maintenance mode.
ok thank you. I think it’s what i did, but i’ll try again.
Ok thanks
Price filters are not working at all from ” Refine Search Results ”. If you change the price for refining the search, it has not effect in the search results. I know you may update it in your upcoming versions and try to fix it but could you tell me for now , how to disable ” Refine Search Results ” Bar from Search Results page. I do not want to use this function as this function is not working properly. Kindly reply at earliest. Thanks
Hi there,
We are working on this fix.
In the mean time, to hide the refine search results widget, please open custom-search-results.php and comment out line 122:
<?php /* get_sidebar('left-search'); */ ?>
Thanks
Hi themeenergy, I have found some bug in one of theme files. It is in /themes/bookyourtravel/includes/post_types/accommodations.php Function list_accommodation_vacancy_dates.
When I click on the Book button when I book a room (on the hotel single page), the calendar doesn’t show available days (it is grey).
The calendar shows available days only if there are few Vacancies created in admin panel. Just create more than 6 vacancies and calendar doesn’t work.
I think it happens on PHP 5.2, but may be it works good on PHP5.3
So I solved it by make few changes in the function list_accommodation_vacancy_dates.
Here is new code:
$sql2 = "SELECT a.single_date
FROM (
SELECT curdate() + INTERVAL (a.a + (10 * b.a) + (100 * c.a)) DAY as single_date
FROM (SELECT 0 as a union all SELECT 1 union all SELECT 2 union all SELECT 3 union all SELECT 4 union all SELECT 5 union all SELECT 6 union all SELECT 7 union all SELECT 8 union all SELECT 9) AS a
cross join (SELECT 0 as a union all SELECT 1 union all SELECT 2 union all SELECT 3 union all SELECT 4 union all SELECT 5 union all SELECT 6 union all SELECT 7 union all SELECT 8 union all SELECT 9) AS b
cross join (SELECT 0 as a union all SELECT 1 union all SELECT 2 union all SELECT 3 union all SELECT 4 union all SELECT 5 union all SELECT 6 union all SELECT 7 union all SELECT 8 union all SELECT 9) AS c
HAVING";
if (isset($end_date))
$sql2 .= $wpdb->prepare(" single_date BETWEEN %s AND %s ", $current_date, $end_date);
else
$sql2 .= $wpdb->prepare(" single_date >= %s ", $current_date);
$sql2 .= "
) a, " . BOOKYOURTRAVEL_ACCOMMODATION_VACANCIES_TABLE . " vacancies
WHERE ";
$sql2 .= $wpdb->prepare("
a.single_date
BETWEEN
(
SELECT MIN(start_date) start_date
FROM " . BOOKYOURTRAVEL_ACCOMMODATION_VACANCIES_TABLE . "
WHERE accommodation_id = %d ", $accommodation_id);
if ($room_type_id > 0)
$sql2 .= $wpdb->prepare(" AND room_type_id=%d ", $room_type_id);
$sql2 .= $wpdb->prepare("
)
AND
(
SELECT MAX(end_date) end_date
FROM " . BOOKYOURTRAVEL_ACCOMMODATION_VACANCIES_TABLE . "
WHERE accommodation_id = %d ", $accommodation_id);
if ($room_type_id > 0)
$sql2 .= $wpdb->prepare(" AND room_type_id=%d ", $room_type_id);
$sql2 .= ")";
if ($month > 0)
$sql2 .= $wpdb->prepare(" AND MONTH(a.single_date) = %d ", $month);
if ($year > 0)
$sql2 .= $wpdb->prepare(" AND YEAR(a.single_date) = %d ", $year);
$sql2 .= " GROUP BY a.single_date ";
$date_results = $wpdb->get_results($sql2);
Thank you for such wonderful theme! Tonny
Hi Tonny,
Can you give exact 6 vacancies that you create (date from, date to, room count etc) so we can attempt to replicate your issue as we are currently unable to see what you are seeing?
Thanks,
ThemeEnergy support
Hi Kajag, I’ ve almost finished my website and I have now just a question. My company has tour prices set for different car available, now my question is, is it possible to do that, mabybe also in next upgrade or I have to custom the code?
To clarify my problem I make you an example:
The tour A costs 400 € if users books the tour with mercedes cl. E but it costs 500 € for mercedes cl. A and 800 € for limovan.
Obviously my company has this set up couse cl. E is for max 3 person, cl. A for 4-6 and limovan for 6-8.
I hope you’ ll understand what I need and my example and I give you my best wishes for christmas.
Hi there,
Why not create 3 separate tours, one for Mercedes E, one for Mercedes A and one for Limovan?
That should resolve the issue.
Happy holidays!
I can’t do so couse my company offers over 20 different tours and I can’ t have 3 copy of the same tour…
Do you think with woocommerce I can solve my problem with coupon?
Example: I set tour A price per group at 400 €, then I create two coupons with woocommerce (tourAlimovan, tourAmercedesA) and I give it the +10% and +20% of the basic price per group.
Hm, I am not really sure. Because as far as the system is concerned 9the way it is developed right now) these are different tours.
Yours is a very good idea though (providing different prices based on variable factors concerning the tour/accommodation/cruise etc).
For now though, your options are: 1. Create separate tours 2. Custom code to get theme to do what you want 3. Try with woocommerce coupons
Best regards,
Thanks for your support, for now I’ ll try with woocommerce coupons if possible or alternatively by customizing the theme’s code. Just do you think my idea will be implemented in future upgrades?
Hi again Kajag, I think I found a solution for my needs that maybe you can also implement if you want in a future updates. My solution is adding in the tour sub-menu an option like “cabin types” in the cruise sub-menu, where inside insert some tour options like price ecc. for varius choice.
Please tell me if is good a solution like that.
Hi sure, though it still requires custom code on your part.
Ok thanks againn for your support, can you tell me too the files I have to work on?
includes/post_types/tours.php js/tours.js includes/classes/tour.class.phpYou’ll also want to look at following files:
includes/theme_ajax.php single-tour.php includes/admin/theme_tour_schedule_booking_admin.php
Obviously I have to look also at the same files for cruises to see how they work, right?
Yep, you are right.
Hi, we would like to purchase theme, could you tell me is it posible to our clients add there own hotel, I mean is it posible to add hotels from the front end by click on the button add your hotel? Best regards
Hi,
Yes, our theme comes with front end submission features for accommodations.
Best regards,
ThemeEnergy support
Hi Kajag,
Just a quick question,
I want to add my site map to Google Webmasters…where can i find this file/link?... For SEO Optimisation….
Regards,
Duan
Hi Duan,
I recommend you find an xml sitemap creation plugin from WordPress.org. Many are available.
Best regards,
Hi there,
Great theme guys and I am enjoying working with it.
I have a question on how to input a multicentre holiday on what you have at the moment.
1st option: Can I use a Tour type, adding a special class to make it “multi centre” appearing only at the multicentre destination page … and not having the word “tour” on it?
2nd option: if I create a post with the “Multicentre” Post with “offer” category, how can I make this bookable, meaning adding a ” book button ” at the end of it.
Look forward for your response.
Kind Regards,
Fabian.
Hi Fabian,
I am not sure I understand what you mean by multicenter? Do you mean multiple locations for a tour?
We plan to release an upgrade soon that allows tours and cruises to be linked to multiple locations.
Best regards
Hi there,
I meant package holidays with two or more destinations, so (passive flights) Flights – + transfer + accommodation. I believe that I could create this on a Post type special offer, but how would I link this to the pricing in woo commerce? Hope that makes sense.
Hi,
Flights are still not supported by our theme.
As for packages, it is on our todo list, but we have not got there yet.
Thanks
Hi, when attempting to make a booking the number of adults is not selectable from the drop down as nothing shows. This worked before and has now stopped. What can I do to fix this? the site is www.discountdestinations.com.au
Hi Davo,
Can you provide us with a test link (exact accommodation or tour) where we can test this.
Thanks
Hi Davo,
In admin, under Accommodations -> Room types, for your room Fave Hotel – Standard did you set Max Adults property ?
Thanks
Yes the maximum adult is set to 2 and the maximum children is set to 2
which file handles the form functions? I can try to re-upload that and see it it was corrupt or something
Please send your WP/FTP details to support@themeenergy.com and we will have a look.
Thanks
Any help on this?
I replied to your email with info about this days ago. Did you not get it? If not, please send your WP/FTP details and details about the problem again and we will investigate again.
hello, is it possible to import the Accomodations from a external file? I have a huge accomodation list in an excel file and would like to be able to import it.
Hi,
At the moment our theme does not have import functionality. It is something we plan to add to our theme in the future though.
Best regards
still cant see where i can change the word ‘cabins’ on the homepage when search for cruises
We will soon provide an upgrade where the home page will use the same widget as the sub pages for search so you will be able to change that word from the admin.
Hi,
I’ve created an account for a client with the BYT Frontend role, but when I test this account to see that everything’s working, I cannot create accommodations, room types, and vacancies. Could you please assist?
Thanks in advance!
Hi,
By “created an account” do you mean that you used the registration form from frontend that is specifically used for registering uses with frontend submit privilege? Or did you somehow create account from backend?
Thanks
Hi!
I created the account from the backend and added the BYT Frontend role as the usertype.
Should I create such accounts only from frontend?
Thanks in advance!
I’ll investigate this and get back to you. Thanks
Ok, thank you! Just an update, the issue occurs even if I register through the frontend link. Let me know if you need more information. Just in case, you have my FTP & login info from a previous ticket.
Hi, is there any update on this?
We were slightly delayed due to the holidays.
We are working on this issue and will get back to you as soon as we have a solution.
Thanks
Hi, any update yet on this one?
We are still working on this problem. We will have a solution very soon.
Hi, do we have any update on this one? It’s been roughly a month…
Our big upgrade will be released in the next few days. We are working very hard on it.
Thanks for your patience.
Ok, waiting for the upgrade then
Enjoy the weekend!
Hi, it’s been 22 days since the last reply, and I’ve yet to see any update on a fix. It’s been more than a “few” days already, and the ticket is 2 months old already. I would really like a timeschedule for the fix. Thank you!
We released our upgrade last night (v6.00). This issue is resolved in the upgrade.
Thanks for your patience and apologies for the delay.
Hi! I just entered the update, but am getting the following issues:
1. Warning: Invalid argument supplied for foreach() in /domain.com/httpdocs/wp-content/themes/BookYourTravel/includes/plugins/metaboxes/meta_box.php on line 324
and 2. When I enter ./my-accommodations/ I get a redirect to the home page. Please advise.
Hi,
Are you using a child theme?
Also, did you follow our instructions with regards the upgrade?
1. Download and unzip the upgrade. 2. Unzip the contained BookYourTravel.zip 3. Turn on maintenance on your website. 4. Delete the entire parent theme. 5. Upload contents of above BookYourTravel.zip to your parent theme. If using a child theme: 6. Backup your child theme. 7. Upgrade each php and js file in your child theme to latest version. 8. Readd your code changes to the php and js files by using a text editor. And finally 9. Turn off maintenance mode. 10. Go to Theme options -> Upgrade tab and click the Upgrade database button.
No, I’m not using a child theme. I just uploaded the files via FTP and chose to overwrite the changed files. I upgraded the DB though. How do you turn maintenance on or off on WP though?
Update: For some odd reason, the database HAS NOT been updated to the latest version… Now, this is weird…
The following are instructions for upgrading:
1. Download and unzip the upgrade. 2. Unzip the contained BookYourTravel.zip 3. Turn on maintenance on your website. 4. Delete the entire parent theme. 5. Upload contents of above BookYourTravel.zip to your parent theme. If using a child theme: 6. Backup your child theme. 7. Upgrade each php and js file in your child theme to latest version. 8. Readd your code changes to the php and js files by using a text editor. And finally 9. Turn off maintenance mode. 10. Go to Theme options -> Upgrade tab and click the Upgrade database button.
Ok, I’ve done 1, 2, 5, and 10 in the first run. Ended up with the issues I explained to you above.
I DON’T know how to do #3 and #9.
I did 4, 5, and can’t find 10 now on the same site.
Please advise on how to proceed
Please send your WP and FTP login details to support@themeenergy.com so we can do this for you. Don’t forget to drop a note to explain what the email is about.
Thanks
You’ve got mail 
I replied to your email, was not able to access your ftp server. Please resend credentials.
Hi guys,
I need to change the date format in the search filter to dd/mm/yy. Could you tell in which file/s I need make the changes to the date format?
Thx in advance
Greetings, Svet
Hi Svet,
This is something we are working on (supporting date format specified in WordPress admin) so we advise you wait till we release this upgrade.
Thanks
Hi
First let me report that the issues regarding activation emails not being sent after successful registration, not being able to tick the term&condition buttons and mostly importantly the search plug-in not showing and positioning very well at the header slider is being caused by W3 Total Cache customization, I almost abandoned my project because of this 3 issues until I figured it out two days ego, in this theme if you miss any customization step with this plug-in it will cause a lot of problems.
Please I am still having some few problems with your theme, I have complained here and have also sent you emails, I need details on how to solve the sidebar problems I need you to tell me in clear detail how to activate the sidebar in all the pages including home page.
And secondly tell me how to activate it in every other page accept home page. You can help me with the codes and which php file to edit Thanks
Hi,
Thank you for reporting back with this issue and the fix. I was unaware that W3 Total Cache was causing this. Can you please explain how you then configure W3 Total Cache so that these issues are avoided? Or did you have to deactivate the plugin?
With regards the sidebar issues, what exactly are they as I don’t have these in your email?
Thanks
Hello,
One of the best themes, and i’m interested to purchase. I would like to know: 1. Does it support RTL ? 2. Can be used only for a single Hotel?
Thank you.
As a Hotel website?
Hi there,
RTL is configurable from the backend under Theme options.
As for using it for a single hotel, I guess so, except you would have to adjust front page and stuff to suit these things for one hotel only.
Thanks
Thanks for your reply. The RTL is working very well 
I appreciate if you can provide more guide/help on setting a single hotel website. 
2. How to add a Price to Rooms ? 3. Is there a Woo Commerce included? (just like the demo)
Thank you.
Please
4. How to add Subscribe to our Newsletter widget ?
Thank you
Hi there,
1. & 2. Please read our docs about generally creating a location, creating an accommodation, creating vacancies etc. It’s all explained there.
3. Please install WooCommerce plugin from wordpress.org and then enable WooCommerce from our Theme options.
4. Please install MailPoet plugin from WooCommerce and then add newsletter widget via Widgets.
Thanks
How i can download the latest update?
Hi there,
You go to http://themeforest.net/downloads and download the latest code. You then upload it to your server overwriting the existing code.
We explain upgrades and child themes in our docs. Please read them.
How can we define weekend and weekdays rates for accommodation? Usually weekend rates are higher.
We will have a look at adding this feature in the near future.
Thanks