Hi,

Yes our theme works with WP 4.1.1 – The latest WP update was purely maintenance-related so there are no compatibility issues.

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OK, thank you…

You’re welcome.

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Glad we could help

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For the same website, do you think there is any way I can make the video to loop only 2 or 3 times and then to stop? That will be great. Thank you.

Hi,

Unfortunately there’s not an option for this. You can either have your content loop infinitely or have it rendered once per page load.

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Hi,

Thank you for the kind words

This feature is called Content Menu and is created as an empty Row element with its type set to Content Menu:

Next, add the rest of your page content and any row you’d want to be a part of this content menu should be edited in this way

Hope this helps.

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Hi,

Thank you for your interest in our themes

Nouveau is a more straight-forward theme contained in one extensive demo pack while Stockholm provides you with more functionality and versatility in order to suit your design and match your creativity in great detail. So it really depends on your development skills and preferences and what seems more appealing to you at a first glance.

Both of these themes are very well documented and feature one of the most popular page builders – Visual Composer and Layer Slider.

We suggest that you have a look at these themes’ demos and get more familiar with the features they have to offer:

http://demo.select-themes.com/stockholm

Feel free to follow up on this if needed.

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Hi,

If you mean the hover effect in this section: http://screencast.com/t/URhJrn06

Then this is the Image Gallery set to Image Grid and with Grayscale Images set to Yes: http://screencast.com/t/NU3L6mXiWez

If you meant something else, please let us know and we will be glad to help.

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Hi,

We are currently working on an update for the latest version of Visual Composer and it will be released in one of our future theme updates. We can’t currently commit to a release date, but we hope to have the theme update ready soon. Thank you for your patience.

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Hi,

Our support team will take a look and get back to you on your ticket as soon as possible.

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Hi,

You do not need to buy any additional plugins to make the site look like our demo site. If you would like your site to look like our demo you will need to import the demo content. To do this:

1.Open WP Admin Panel 2. Click on Select Options > Select Import from left menu 3. Select All from Import select box 4. Check Import attachments checkbox if you want to import images 5. Click on Import button

If this doesn’t help, please submit a ticket to https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and help you solve this issue.

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Hi,

This is probably a hosting related issue. There can be several fixes to these issues depending on your server – e.g.: enabling gzip compression, leveraging browser caching etc.

Also, the content plays a major role when it comes to site loading, but you can use some tool to optimize your images in order to get them load faster, for example: http://www.jpegmini.com/

And you can always try some caching plugin to speed things up.

If you need any further assistance feel free to contact our support team at: http://select.ticksy.com/ and they will take a look and see what they can do to help you speed up your site load time.

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Hi,

Please submit a ticket to http://select.ticksy.com/ with a link to your site and temp wp-admin access and our support team will take a look at this issue and help you out with importing the demo content.

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You’re welcome. Glad we could help.

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Hi! A few more questions, before I purchase the theme: - can the header background color be changed to other colors, or only white and black? - can the bottom footer’s background color be different, then the header’s background color? - can I put the social icons in the bottom footer? Can I put text in the left and right corner in the bottom footer? (Like Copyright text in the left corner, and social icons in the right corner) - can I change the image of the shopping cart in the header? My client has her own graphic that she wants to use. Hopefully my above mentioned issues can be managed, and then I can start working with your theme finally:) Have a great day

Hi,

Header color can be changed to any other color set with a degree of transparency if needed. Both header and footer background colors can be set independently. Social icons and text can be placed into any widget area including Footer Bottom area. Shopping cart image can be easily adjusted.

Hope this covers everything. If you have any more questions feel free to follow up on this

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Hi,

You can find our documentation in the zip file you received on purchase, in “documentation/nouveau/index.html”. If you come across any questions while working with the theme, you can always submit a ticket to https://select.ticksy.com/ and our support team will be glad to help you out.

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Hi,

Sorry for the delay you’re experiencing. We attend to the tickets as they come in and our support is limited over the weekend. Due to a different time-zone location some delays might happen as well. Also, please have in mind that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. Our support team will get back to you on your ticket(s) as soon as possible. Thank you for understanding.

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i have 1 small issue from 3-4 days that it is not solved. the support is very very bad….

Hi,

Please follow-up on your ticket as our support team has responded to it.

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Hi,

Please submit a ticket to https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help you out.

Also, please note in your ticket what other versions of IE are creating an issue with text formatting.

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thanks, I will!

You’re welcome.

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Hi,

Thanks

Yes it does. We have added WPML plugin integration.

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Great, Thank you!

No problem

Hi,

Yes, it is possible, you can set any link on slide button.

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Hi,

There is possibility to change the color of the title from slide to slide, but there is no possibility to have one color on desktop view and another on mobile view. You could do it with some custom css.

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Hi,

You should wait until we update a theme with new Woo support. We are preparing the theme update, it will be soon.

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Hi,

Unfortunately we don’t have ‘maintenance mode’ implemented on this theme, you will have to use some of the available plugins for this.

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Ok, thanks.

You’re welcome.

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Hi,

You need to fill in “Excerpt” field for every post, since this text is rendered on post lists only. If there is no content in this field, actual content will be shown, but on list templates shortcodes are not rendering, only on single templates.

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