295 comments found.
Hello, I am really interested in purchasing your beautiful “pharmacy” theme. Does it include ALL demo content? Images, graphics, etc?? Thanks
Dear Sir,
Thanks for interested in our theme.
Of course our theme come with all data sample. You can use it for your site.
Best regards!
Hello, I have problems with the product-category URL in my second language (spanish).
In my first language all is working fine, but when I try to reach product category in the 2on language, it don’t loads template’s header and css. Something is wrong with this.
I have tried to change template frontend to see if the error persists, but with another template I don’t have this problem.
You can see it in action here:
http://www.farmaciaandorra.es/categoria/dietetica-i-nutricio/ OK (catalan) http://www.farmaciaandorra.es/es/categoria/dietetica-y-nutricion/ Not OK (spanish)I’ve already contact de email support without response.
Thank you in advance
Dear Sir,
Thanks so much for using our theme.
What channel you using to contact ?
What plugin you are using to create multilingual.
Please send us your admin + ftp information via : opalwordpress@gmail.com
We will check and try to help
Kind regards !
Opal Support Team
Connect with us via
Hello dear support
i wrote two times ot opalwordpress@gmail.com in the last two weeks to get an answer for the problem that clients are not able to fill all fields to order products thru the Mobilephone. Same issue on Samsung and iPhone.
http://veto-make-up-artist.ch/please let me know how to fix it.
Best regards from switzerland, grulok
Hi there,
Please take a photo screenshot with description then send to : opalwordpress@gmail.com
We will try to help
Kind regards!
OK, thanks – i wrote now again 
Hello! I have had problems in the translation template Pharmacy. I made a translation file en_US.po for your language. But after the transfer left a lot of words on the website without translation. For translation I used the Poedit program. Please tell me how can I translate all the buttons and labels in the template?
Hi there,
Could you take a photo screenshot with text you can not translate then send for us via : opalwordpress@gmail.com
We will check and give you solution
Kind regards !
Opal Support Team
Connect with us via
Hi,
one presale question does the theme have a wide layout option instead of boxed layout?
Thanks
KC
Hi there,
Thanks so much for interested in our theme.
Current our theme like as it is. You can check full demo from here :http://www.wpopal.com/demo/?theme=pharmacy
That do not include wide layout option.
Kind regards !
Opal Support Team
Connect with us via
Hello,
I sent an support email a couple of days ago.
No reply yet, please look into it.
Thanks
Hi there
We so sorry for late respond.
Our company was offline for last week and comeback on Monday.
So please let us know your email address then we will check and reply you on Monday 04-May-2015
Kind regards!
Hi, firstly I would like to congratulate your work .
Now, I have a question, is there any Spanish translated .mo .po file?
Thanks.
Hi there,
Please read document guide: Translate
Looks great, but demo doesnt load.
The left sidebar categoryes, does it come with the demo content or i need to do it manual.. And can the color be changed from green to blue lets say?
Hi there,
We are still missing your idea.
Could you take a bigger photo screenshot and write more description on there.
Kind regards !
Opal Support Team
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When are you planning to respond to my ticket? I am trying to change the skin to blue color but it’s just a mess. It doesn;t work.
Thank you.
Also, how do I remove the quickview, compare and add to wishlist from the WPO product tabs?
Hi there,
Thanks so much for choosing our theme.
We receive your comment from yesterday. And yesterday was Sunday , we are always offline on Weekends. That is the reason we can not reply you soon. Why you vote our theme one star only because you wait less 24h ????
Did you read our guide to know how to change skin, disable quickview ?? You will find solution on Theme Option guide
About compare and add to wishlist, you can remove or deactivate two plugins YITH Compare and YITH Wishlist to remove that function
Kind regards !
Opal Support Team
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How do I disable the quickview?
Hi there,
Please go to : Appearance > Theme Option > WooCommerce tab.
You will see option to disable quickview.
Kind regards!
How about for the compare and wishlist ones? I want to keep the wishlist and compare options but don’t want them to show on the main product display.
Hi there,
That function from our code.
If you want to edit. You need to edit on php files.
Please contact to : opalwordpress@gmail.com if you need any technical support.
Kind regards!
Hi there, Please I need you help with the theme, my website is tenseguridad.pe and I would like to translate or change the name of the wpo products tabs : FEATURER, LATEST, SPECIAL, BESTSELLER AND TOP RATED. how can i change it? Thanks for your time Jean Pierre
Dear Sir,
Thanks so much for using our theme
For your idea, please translate from that files :
pharmacy/sub/vc_shortcodes/class/all_products.php line 21 23 25
and : themes/pharmacy/sub/vc_shortcodes/woocommerce.php Line 41 42 43 44
Kind regards !
Opal Support Team
Connect with us via
thnak you so much
Just sent you an email
Please reply when you can!
Thanks
Please check your email and keep contact on there
Kind regards !
Opal Support
Hello,
I’m getting a woocommerce error when installing your theme. It states that your theme does not support to the latest woocommerce version. I’m in a bit hurry now to bring the store online. Is there any fast solution? Or could you cancel the order please?
Kind regards
Dear Sir,
WooCommerce have just new update some day ago so please do not take care too much about that.
You can send me your FTP + Admin to email : opalwordpress@gmail.com
We will try to help
Best regards!
Hi, thanks for getting back. I found also another issues, the page is in Chinese and using the template does not show the chinese translations I use Zanto. The only things translated are dates and of course the article texts. But everything else does not display in chinese 
I think we have to change maybe to a complete different system.
As I mentioned before we are in a hurry and don’t have much time for big troubleshooting now. We would appreaciate if we could cancel the order.
Dear Sir,
That is the digital market and you had time to check our demo and we listed all of features on our theme.
No features link with Chinese support.
So you can not help you on that case
I can see the demo yes, but I can’t test it in that way. Your theme looks definitely nice but we can’t use it unfortunately. Please initiate a refund.
Dear Sir,
We can not help on that case.
If you need more information you can read from there : http://themeforest.net/legal/market from Refund section ( 23 24 25)
Where do we get all those icons you’re using in your demo? We used the code you provided in your setup guide but the icons don’t come through. Where do we go to choose the different demo styles (demo 1, demo 2, demo 3, etc..) for the setup?
When we put use the testimonial widget all the text is white against the white background?
Hi there,
All icon we use from http://fortawesome.github.io/Font-Awesome/icons/
About testimonial could you send me your admin via email : opalwordpress@gmail.com
We will try to help
HI guys I’ve just purchased.
I’m having some trouble with the left sidebar when using home page 2.
I can’t get the vertical menu to work despite following the instructions from the tutorials and having the widgets in place etc.
Any ideas?
Hi there,
Please drag Vertical Menu by using Visual Composer element to drag.
Please try and let me know if you still need help
Kind regards !
Opal Support Team
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Hi
Thanks I have done this now. Now I have a couple of new problems.
In the shop there is no sidebar, despite having populated the sidebar with widgets in appearance > widets. This doesn’t carry through so any shop or product pages looks weird and has no sidebar.
Is there way to fix?
god this theme is annoying.
Also all headings on home page are centering instead of aligning left with green border like demo.
I think you guys should be fixing bugs before releasing. This is worst theme I have ever bought from Envato!
Hi there,
Did you setting sidebar on product page from :Appearance > Theme Option > WooCommerce ???
About heading did you choose right header like you want to from Theme Option > General ???
Please check before tell something negative.
Thanks
I don’t mean the header, I mean the headings that go over each section of the home page. They are not rendering anything like they do on demo, and there is no option to change within general options.
Please take a photo screenshot about your problem. Then send to email : opalwordpress@gmail.com with admin + ftp information
We will try to help.
Thanks
Hello
Pre-purchase question:
Is it possible to create the site, similar to the demo that shows the products, but not have them for sale? We do not want to sell our products on the site but like the look and layout of how the site is set up. So we would like to just display the products and their info but no online sales.
Thanks!
Hi there,
You can do not need import price on your product then that site will be only like category site.
Or we can remove cart to check out process on your site after you install it with a little fee.
Kind regards !
Opal Support Team
Connect with us via
Hi there,
Thanks so much for using our theme.
Please send us your FTP + Admin information
We will try to help
Best regards!
Hi there I would like diferrent size for a product How can i do that Thanks Sarah
Please follow our guide to know more : wpopal.com/guides/pharmacy
Hi there, I try to sep up “VERTICAL MENU”. On the menu page on the right sidebar i don’t have “PRODUCTS” 2snd thing: I don’t have “VERTICAL MENU” on widget thanks for your help Sarah
For Vertical Menu, you can drag and drop directly from Home Page by using Visual element.
Follow our guide to know more : wpopal.com/guides/pharmacy.
Hi, I made a wrong choise to buy this i would like to change for Mix store is it possible? best regards Sarah
Hi there,
We so sorry to tell you that we can not have permission to do it.
Please contact to ThemeForest and hope they can help you.
Kind regards !
Opal Support Team
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Kindly i have small issue at checkout page.
the payment i have it twice in the checkout page :
https://golebanese.com/checkout/
Please advise,
Thanks,
charbel
Hi there,
Please send us your Admin + FTP information to email : opalwordpress@gmail.com
Your problem come from newest version of WooCommerce
Kind regards !
Opal Support Team
Connect with us via
