22359 comments found.
Im using this theme on my plugin demo.
http://demo.tribesolo.com/book/ Click on the buy button. This will take you to the checkout page.On the checkout page, there is a huge delay after you click checkout before the page actually does anything.
Looks like your theme is outdated. WooCommerce had MASSIVE updated recently thus so did Total. Please be sure to update your theme and plugins so your store can function correctly – and hopefully that helps!
Hi AJ,
two questions:
1. How can I WPML-translate the paths for the social media icons in the top bar? When I add them in one language via Customizer it overwrites the other language.
2. I bought Visual Composer as I wanted to create my own grid elements in the Grid Elements Builder but when I install the plugin, it doesn’t show up anywhere. Does this have anything to do with Total, maybe?
Thanks, Andreas
Hi Andreas,
1. Sorry I don’t quite understand. Do you mean the links to your social profiles? This would be the same no matter what language…or do you have different social accounts for each language?
2. You don’t have to buy the plugin to use the Grid Elements Builder, this is fully supported by Total already – http://totaltheme.wpengine.com/base/advanced-grid-builder/
If you don’t see the option anywhere, maybe try going to Settings->Visual Composer and making sure it’s enabled for the current user ( click on a user and make sure it’s checked).
Hi AJ,
1. Yes, I do have different social sites for each language.
2. I checked the settings and the only option I can find for Visual Composer is set to “Show Visual Composer and Default Editor” for “Administrator”...but the grid builder doesn’t show up anywhere. Shouldn’t it be visible in the WP sidebar Menu?
Thanks, Andreas
any update on these two questions please?
Love the new Nou·Veau theme. I imported the theme options file into Total, but my test site did not change. Do I need to import the sample data as well to change the look of the site to the way Nou·Veau demo site looks? thanks
Correct. If you had already imported the base demo, I would highly, highly recommend starting from scratch. By importing the theme options what you would basically be doing is just changing the typography and some colors, the main bulk of the demo is the actual pages created with the Visual Composer.
Single Image alignment – I think that when you made the latest version now you can’t choose the alignment for single image? I.e they are just the default left aligned. I really need to be able to choose whether the image is centre, left or right aligned… please help!
Accidentally broke in 2.0.0 but I fixed this in 2.0.1 – http://wpexplorer-themes.com/total/changelog/ – sorry about the troubles.
Hi AJ,
I am having trouble opening my visual composer, just on certain pages. It opens on my home page, but with some of the pages (such as “Present Simple”) that I access through my menu it just continues with the “loading” icon and never actually opens. I read in a previous post that this could be because of a 3rd party plugin. I deactivated all of my plugins (except the VC) and the problem still continued. Any other suggestions on what the problem could be? Thank you in advance.
www.ieltsforuae.com
I’m not sure if I should start a new thread for this, but I am also now noticing that for the pages where the visual composer does open, I am having problems prepending to the column, specifically adding spacing. My blog grid and testimonial carasol has disappeared too and it will not let me add a new one. Not sure if this is all related or not.
All these issues seem like javascript conflicts. Currently I am not seeing any page with a testimonial slider to confirm. Do you mind following this guide to see if you can get the Customizer working – http://wpexplorer-themes.com/total/docs/visual-composer-issues/
Also is the issue on the back-end composer or on the front-end composer?
ps: I did notice your theme is pretty outdated, I would highly recommend updating to the latest version of the Theme and the Visual Composer. It may just fix your problems!
Oops!! This whole time I thought I had been updating, but apprently I was not doing it properly. I have now set up the built-in auto updates but, it has not solved my VC problem.
I am in the process of deleting the plugins one by one because that is the only troubleshooting option I have not tried. The problem is with the front-end composer, but only with some of my pages.
Is your Visual Composer plugin up to date? http://wpexplorer-themes.com/total/docs/update-plugins/
Most issues in the Front-End editor are caused by an outdated VC plugin.
Also if you can’t figure it out send me temp logins and I’ll look for you.
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You can message me privately via the form on this page – http://themeforest.net/user/WPExplorer – and I will respond via email. Make sure to send me all pertinent data and context so we can get this sorted in a timely manner. A link to the original comment works 
Hello, I have bought my second total theme for doing a web for a friend that liked mine. I am a very beginner on this stuff.
I have some questions:
I am using 1&1 hosting and I can only import files smaller than 2mb, so they helped me with total.zip via ftp, and the rest of the sample data I am doing it file by file, so here the questions.
In my downloaded sample data file I only have agent and healthCare files, Noveau skin file does not appear. Under the theme panel-> theme skins I have: base, agent, neat, flat, gaps, minimal graphical. But in http://wpexplorer-themes.com/total/demos/ neat, flat, gaps and minimal graphical, doesn’t appear.
As to import theme options, I imported the theme-options file from each folder (health care, agent and base). Is that correct? Where are theme-options file for neat, flat, gaps and minimal graphical?
Now I have agent skin active, but when I preview the webpage (i did not make any changes) it doesn’t appear the same as in the demo, it just appear some post and pics, with no top bar menu, neither slider, just as if it was a sample page form wordpress but the only changes are colours. If I go to Pages I have 125 pages with no categories to know if they are from base healthcare, neat or what… How can I find for example home from agent skin? Do I have to set up the manu manually? Is it possible to activate any skin and work directly from the same things I see on the demo.
Thank you very much for your time. LOVE YOUR THEME AND YOUR SUPPORT
I think you are confusing “Skins” with “Demos”....
Skins – These are options in the Theme Panel to allow you to easily change the way the theme looks. The Skins load an extra stylesheet to the site with some custom styles – http://wpexplorer-themes.com/total/docs/creating-removing-theme-skins/ – I use screenshots from my live demo for the skins thumbnails just as a little preview of what it could potentially look like.
Demos – These are live demos if you want to import them and have your site look like that as a starter point. Some demos may be using a particular skin.
So basically when you import the sample data you would choose the demo you want to import and import the sample data and theme options for that demo. Importing the sample data for each demo and theme options for each demo is going to create some problems.
I hope that helps…
Hi Aj, It is a bit confusing for me, because when I go to theme panel—theme skins I see for example base that I thought it was a demo, and if I change from agent to base, nothing changes. But If I choose gaps, here it changes style, top bar color, etc. Any way, do I have to “uninstall” theme options? Actually I don’t know which demo I am using, I just start creating pages from zero, and some times I go to pages that you created to see how you did some things. Do you recomend me to reset everything, install only base demo and only base theme options? What would be the change from installing base demo or other, and other theme options.
Thank you very much for your time, SORRY for doing many many questions.. 
Hi, I just went to import/export and click reset options, aparently where it says export settings it came to what it looks for the first time after importing. So now I only imported base demo theme options. What it is now supposed to change? do I have to choose base theme skin?
Hey guys, love the theme! I just updated things and now the images are running over into different columns and laying on top of each other instead of staying contained in their own column. Any idea why this is happening? In all previous versions the image width would stay contained to the column.
If you are having this issue (its actually a Firefox bug) and should be fixed in the latest version of Total and the Visual Composer. Make sure your Visual Composer is all up to date – http://wpexplorer-themes.com/total/docs/update-plugins/
As well as the Total theme – http://wpexplorer-themes.com/total/changelog/
Hi WPExplorer!
I bought this template a while back but was using X up until last week. I’m PUMPED to be using Total now. I really tried to do as much as I could on my own without having to use this support forum but I’m officially stuck. I updated WordPress to 4.1.1 and am on Total 1.32.1. I grabbed the Envato toolkit to update Total but after grabbing the API key and plugging it in ‘Available Themes’ isn’t showing anything after 24 hours.
Would you say the best way to update Total at this point is using the method below?
http://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/I just checked Dashboard/Updates as well and I’m not seeing Total under the themes, just twenty twelve, ” thirteen and ” fourteen.
I just found this, I will give this a try:
http://wpexplorer-themes.com/total/docs/updates-not-working/Just updated the version number to 1.0.0 but still not seeing Total in my themes to update. How long should it take for Total to show to be updated?
I just added my purchase code for auto updates under theme options as well. Sorry for continuing to add on notes to this post. Is it better to add notes in a reply instead or is this cool?
Again I apologize for not responding to you!
I am really glad you are excited to use Total
Basically the update notice should show up right away if you entered the purchase code. If the built-in method isn’t working you can try the Envato Toolkit – www.wpexplorer.com/envato-wordpress-toolkit-guide/
One thing to note is that auto-updates don’t work on Multi-Site installations via my built-in method due to some security loop-holes so the system I use (wp-updates.com) doesn’t allow it. So if you are on Multi-site maybe that’s why it’s not showing up?
If you can’t get the theme updated, reply back to my email with temp logins and I’ll see about helping out.
A lot has changed since Total 1.6.0 and again in 2.0.0! – http://wpexplorer-themes.com/total/changelog/
I would recommend having a look at this doc page as well so you aren’t confused after updating – http://wpexplorer-themes.com/total/docs/updating-1-6-0/
And also its crucial to update the included plugins (Visual Composer especially) to prevent any issues with the page builder functionality – http://wpexplorer-themes.com/total/docs/update-plugins/
Thank you! I’ll dig on this as soon as I have a chance and will reply again if I still need help.
I just updated to the new 2,01 theme and the Simple Parallax feature changed. It went from a single image across the full screen (not repeating) to automatically repeating the image.
How do I reverse that change to have the non-repeating image with parallax behavior like before? I tried using Advanced parallax to no avail.
I set it to repeat to fix some other bugs. The best solution is honestly to upload larger images for your parallax background. If your image isn’t very big you would be best to use the non-parallax stretched background.
If you do want the parallax to work how it did before you can try adding this custom CSS to your site:
body .vcex-background-parallax { background-size: cover; }
http://wpexplorer-themes.com/total/docs/making-css-edits/
Sorry for any confusion.
Thank you for the custom CSS. I did upload one larger image, but another was too low resolution. Perhaps I can replace it.
<a href="#firm" title="welcome" rel="nofollow" style="text-decoration:none;color:#fff;">WELCOME</a>
Thanks
If you are using the Slider Revolution the setting is already built-in to scroll below the slider if that’s what you want – http://cl.ly/image/1j1q2R3x1G2Z
To link to a section you would use the “local-scroll-link” class. Example:
<a href="#firm" title="welcome" rel="nofollow" style="text-decoration:none;color:#fff;" class="local-scroll-link">WELCOME</a>
Its works, but I have different problem with menu. I set local scroll menu – eg. HOME, FIRM, OFFER, GALLERY, CONTACT (each section is on the same site). When I click OFFER, then both section are activated in menu: FIRM and OFFER. When I scroll down, the OFFER still activate in menu and another section which scroll to. How to set it?
You’ll need to share the URL so I can see the issue. The way the theme works is it highlights the menu item as it becomes visible on the page.
www.odstrony.vot.pl/stk
Hi, I found another bug that occured with the last update. In ‘Blog Grid’ element there is lack of inputs ‘Include Categories’ and ‘Exclude Categories’ (screenshot: https://lh3.googleusercontent.com/--60Mj0LJf4o/VQoKXc7jWlI/AAAAAAAAdKk/KVzbQy5LenQ/s2048/Capture.JPG). It’s very important for me, becouse the main page of my website is based on this element, replicated, with different content. Now in every sector is the same content. Could you please fix it?
This isn’t a bug, this happens if your Visual Composer plugin is outdated. Please be sure to update it because you will also run into other problems – http://wpexplorer-themes.com/total/docs/update-plugins/
The Include/Exclude categories function is actually more advanced now so you can easily select them – http://cl.ly/image/173S1o0E2G0m – but it requires an updated VC plugin.
Pretty much every time you update your theme, just make sure to update your plugins as well and that will help prevent any errors like this.
Hi,
I have the issue with the “http://” link on E-mail icon, and I have the version 1.6.3 of the theme and cannot update it rightnow because its for a client. How can I fix this???
thanks
this is quite urgent, would be great to have a fix without doing an update please!
You’ll need to be a bit more specific so I can help you out. Which email icon are you referring to? Top bar social option, social widget, staff social…
The fix should be pretty simple (removing esc_url from the output of the link). But I don’t know what file to point you to, without knowing more specifics – thanks!
I would HIGHLY recommend you update your client’s site so they don’t run into issues in the future. Also it’s a real pain to provide support for outdated themes because I have to track back and see what the code used to look like in the theme and then suggest a manual fix. Which is a bit beyond the scope of theme support.
Hey guys. Huge fan of the template. One teeny issue that I’m having right now is that the drop down menus are appearing behind the layerslider.
See it here: http://accountingforless.co.uk/ (it’s a work in progress)
Any ideas what’s going on here?
I am glad you like the theme
Hum, so there is a position relative on the header causing the issue. This custom CSS fixes it:
#site-header { position: inherit; }
http://wpexplorer-themes.com/total/docs/making-css-edits/
Result with the “fix” – http://cl.ly/image/0K3H3j001g2n
I will need to test this though locally before I can update the theme to make sure it doesn’t cause any other problems. Thank you for bringing this to my attention though!
Brilliant. That did the trick.
Thanks a million 
Will submit version 2.0.2 with the fix later today. You are welcome and again, sorry for the bug!
Another tiny thing – I’m going crazy trying to find it in the theme options: where do I change the colour of the top bar text? (i.e., not the links)
Appearance -> Customize -> Top Bar -> Styling -> Color
That doesn’t seem to have changed anything?
Sorry for the delay. Hopefully you’ve got this working by now, but it should work. You could double check that there is no custom CSS in the text field under Appearance -> Customize -> Top Bar -> General -> Content.
I want to turn off “Custom WordPress Gallery Output” but can’t find it under the latest versions Customize section – please help!
Sorry I moved it over to the Theme Panel -> http://cl.ly/image/3r082I0K2K21
It was useless in the Customizer and just slowed things down in there, which is why I moved it
Hi For some reason I can’t find the products thumbnail sizes settings.. The are missing in the woocommerce settings and I can’t change it. please let me know where I can find them thanks
The theme uses it’s own settings and since Total 2.0.0 they have been added to their own admin panel here – http://cl.ly/image/0B28193x1b0J
Because Total uses it’s own settings I removed them from the WooCommerce panel to avoid confusion and prevent your site from cropping extra image sizes.
Hi! I just updated the theme to the latest version and all of the sudden the option “Include categories” from blog carousel slider is inactive. Of course I can add it in the code in Classic Mode, but why is that?
And is there any reason for slowing down?
You have to update your Visual Composer plugin so that all the composer options work properly – http://wpexplorer-themes.com/total/docs/update-plugins/ – otherwise you won’t be able to see the field for selecting categories.
Pretty much whenever you update the theme, make sure to update your plugins as well. You can see the versions supported by the theme right in the changelog – http://wpexplorer-themes.com/total/changelog/
I do see the mobile search issue on your site, but it doesn’t happen on my live demo – http://totaltheme.wpengine.com/base/ – Did you add any custom CSS that may have caused this? Or do you have any active plugin that may be affecting the search field?
If you go to Appearance -> Customize -> Menu -> Styling : Mobile Sidebar Menu you could select a custom background for your “Searchbar Background” which should override anything that is causing it to break.
I have the same bug, I find out that the Background options are doubble in the Design setup. See images. I have done it with set the Wp background option to “Fix” and “Center”, (not just in the customizer). But this case is not in all WP installations.
- http://cdn.pixavi.co.uk/public.php?service=files&t=1a75138589219fcde6dd9339d326b095
- http://cdn.pixavi.co.uk/public.php?service=files&t=67d32aca25b5b56edc5d00b72bcc34d0
Hi AJ,
I don´t know if it has to do with the Theme, but I have this JS error message:1. "NetworkError: 400 Bad Request - http://fonts.googleapis.com/css?family=400%2C300%2C700&ver=4.1.1" (http://fonts.googleapis.com/css?family=400%2C300%2C700&ver=4.1.1)
2. uncaught exception: The jQuery version that was loaded is too old. iLightBox requires jQuery 1.8+
3. Error: Permission denied to access property 'document' (/wp-includes/js/jquery/jquery.js) ...irstChild)},contents:function(a){return m.nodeName(a,"iframe")?a.contentDocument...Best Regards, vito
Hi Vito,
- Yep I fixed the background issue in 2.0.1
- Those Network errors you can pretty much ignore. The jQuery version error though is a pretty big error, if your site is loading an old version of jQuery you probably have some plugin loading jQuery the wrong way and you’ll want to fix that up. Total just uses:
wp_enqueue_script( 'jquery' );
To load the latest version of jQuery available in WordPress, so if your site is loading an older version it’s being caused by a plugin.
The permission error I am not sure of, because I need a bit more infor then just the notice you posted above. What’s the URL with the error? Fixing your site to not load an old version of jQuery may actually fix that last error…
Hi AJ
you´re right, it was the WHMCS plugin wich load the old query. Good that I have the option to switch the load of querys to “None” in the plugin.
The permission error is on the most site, also on the startsite: pixavi.co.uk
I just installed the newest version of Total on two sites. Apparently you did away with the fixed background image option. Now, the background scrolls with the page, which is not what I designed the site to do. The background image will look like crap if I make it tile. I need to go back to the fixed image background. How do I do that? Thank you.
The background fixed option is still there and working – http://cl.ly/image/0I2a0W3J3w1q
In the next update I am actually going to be adding a “Top Fixed” and a “Bottom Fixed” setting as well as customers have requested them.
If it’s not working for you, please share the URL with the issue so I can see what the problem is.
After upgrading to the new version of Total last week, my Visual Composer will no longer load. Anybody know what might be causing this?
This shouldn’t be an issue. Please make sure your Visual Composer is all up to date – http://wpexplorer-themes.com/total/docs/update-plugins/
And also that you have cleared all site and browser cache to make sure you aren’t having cache issues:
- http://wpexplorer-themes.com/total/docs/clear-site-cache/
- http://wpexplorer-themes.com/total/docs/clear-browser-cache/
If you still have problems please follow this troubleshooting guide: http://wpexplorer-themes.com/total/docs/visual-composer-issues/
After updating to the most recent version, the site now only renders in a tablet size. simplyconfirm.com
Any thoughts? I rolled back to make sure it was caused by the update.
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