286 comments found.
Hello
Pre-sale question: do you have a demo.xml to install so we can see the same design than on your demo? In case of problem to set it up can you help install the theme like your demo?
Thank you 
Sorry – forgot – also I will install woocommerce – is it going to adapt well to your design? That’s very important.
Thanks again
Hi,
1. Yes, please check this out : https://www.youtube.com/watch?v=bMGt9RNsCws You workaround, change content after importing demo site.
2. Yes you can 
Cheers!
Hi, after update doesn’t work custom font and custom colors, it looks changed in wp admin but still default on site. Any suggestions? Thanks.
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Is it possible to get the PSD Files as well?
PSD is included in package as well but note that pdf comes with only homepage, blog layout, portfolio layout.
Hi,
Yes pdf is included as well but note that only homepage, blog layout, portfolio layout. product layout are included.
Hi, I’m working on this theme fror a client and the page title background doesn’t work. i also have visual composer on here, can you think of any discrepancies that might make the page title background not show up?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Pleas ask for purchase code from your client. We must verify purchase first. It’s our policy.
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Hi, I am interested in purchasing your theme but I would like to be able to have product videos in the store. I fiund this plugin for woocommerce – https://wordpress.org/plugins/yith-woocommerce-featured-video/. Would it work with your theme? Many thanks
Hi,
Yes this theme supports Woocommerce and this should also support that plugin as well
Thanks for interest by the way
Hey, where I can see the new things that have the update ?,
Is there any way or form the subject can upgrade without losing the initial configuration ?, thanks and sorry for the translation of google .
Hi,
See in readme.txt in the package For the latest one, it’s only one file which you can jus replace it.
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
The guy above me asked what I was concerned about, good to know that this theme is still being supported, I find it to be very elegant and nice, you guys did a great job and should support it for many years to come up.
Hi, I read “Last Update 31 December 14”, it’s quite far. May I know if you’re thinking to keep supporting it? Thank you
Hi,
Yes we still providing support to make sure that it’s compatible with current WP version. If you find bugs, you can report to us as well. We’ll fix it too However, right now the theme is pretty stable.
Cheers!
In the backend under The Luxury / Elements Color / Custom Skin there are different color skins defined. How can I use those skins?
Is it possible to switch between dark and light skin easily?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
I just bought your theme and I am having trouble changing it to light. When I first install it, the theme is white and as soon as i make a change it goes to dark. I follow the instructions of importing the bag file text but that does nothing.
I just want to setup the theme how it is on the demo site in white. So I can go through modifying it..
My support Private Ticket #417001
Please get back to me asap.
Hi,
How do we enable previous and next arrows on the lightbox for woocommerce product images so we can cycle through all images?
Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
ok will do thanks
I am trying to install demo site.. I keep getting
Failed to import Media “time”: Audio / Video file is omitted
then says
demo.xml Warning: Invalid argument supplied for foreach() in /home/fuelsys/public_html/wp-content/themes/fuelsystem/plugins/goodlayers-importer.php on line 61
It doesn’t import the full demo.. I am missing sliders.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide site url + wp access + ftp access so we can inspect this directly.
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Presales question
What type of page builder is with this theme? Do you edit directly in the page settings or do you go to a page editor area?
Hi,
It’s our own page builder. It’s something like this > http://take.ms/XCK0w
Thanks for interest by the way
Hello, does this template support product Attributes in woocommerce products?
Hi,
Like in this example? > http://themes.goodlayers.com/theluxury/bags/product/marc-maser/
Thanks for interest by the way
Hi, I’ve tried twice to submit a support ticket via ticksy but I keep getting an error message saying my url is not valid (it is) so I am contacting you here instead. I have installed The Luxury on my staging site at www.queenofsnowglobes.com/new and it is coming along well. However, the page options are not showing at the side of pages admin, so I am unable to modify the page caption or turn the header on/off. Could you please help to fix this? I can see this is an issue as I have also purchased this theme for another site I’m building and it is showing there. Please advise how I can send login details securely, given that the support site is not accepting my entry. Thanks, Leah
Hi there,
Really sorry our dev/supporters are providing support in the support site. I myself is not capable with technical question
However, can you state the problem with using the support site? I will help on that
1. Make sure that you register to the support site first.
2. In the category box, make sure that you select The Luxury theme.
3. You need to use this purchase code to submit the first ticket : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png
Hope this help
Hi, thanks for your reply. I tried it again and the same problem persisted – when selecting submit, I got an error message saying that the related url is not valid. I tried copying and pasting the url from my site and this time it worked. So there seems to be a problem with just typing in a URL in the related url field. Anyway, my ticket went through now but it might help other people for you to check out that issue. Thanks, Leah
Hello. I commented on the support site but still havent gotten a response. If you could check that would be great. Thanks!
Hi there, Sorry for late reply but our support have a break on weekend. Your ticket will be answered within tomorrow, I promise
Hello. I commented on the support site but still havent gotten a response. If you could check that would be great. Thanks!
I’m interested in your theme. I want to use it to build a website for product presentation. I don’t need the shopping functionality. Is it possible to use it without shopping cart and pricing info?
Hi,
Yes sure you can do that (like in Dark demo)
Pre order questions:
1) Is it possible to have the site multilanguage? (the visitors can change the language of the site from an icon) 2)If yes, is there any documentation or tutorial to support us for this? 3)Can we have screenshots of mobile and tablet view?
Thank you.
Hi,
1. Yes but you have to use plugin like WPML or qTranslate.
3. Right now I’m not on the device but you can try to open this url on your devices directly : http://themes.goodlayers.com/theluxury/
Thanks for interest by the way
UPDATED – Sorry for confusion, our themes don’t support qTranslate.
Hello
I have bought your theme twice now as I like it so much.
Why do the sliders not work properly on a mobile phone?
www.boomdevelopments.com
Many thanks
as you have long content in slider caption, I suggest you to disable it when it’s on mobile. You can set disable screen width here : http://take.ms/Z0j9t
to keep it align well with the main frame. Make sure you have this setting as well : http://take.ms/AM11f
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
