22359 comments found.
Hi – I’m posting again because it seems like my previous request has fallen off the radar.
I’ve configured many pages with custom backgrounds. When I browse to those pages, the background images look to be anchored to the top of the browser window and as such the header \ navigation bar covers up the top 1/4 of the window.
Interestingly, I’ve recently discovered that the page behavior work as expected on my iPad but not from within Chrome or Internet Explorer on my PC.
See the site @ http://goo.gl/dDgHyY
Please help as this issue is preventing me from bringing the site live.
Additionally, I would love some advice about forcing the footer and footer widgets down to the bottom of the page. Right now, on a page with very little content they are displaying in the middle of the page and with a background image applied, you see the bottom of the background underneath the footer which doesn’t look great. I’ve tried using a sticky footer like approach by adding:
footer { position: fixed; bottom: 0; width: 100% }
However that seems to only apply to the footer and not the widgets and honestly I don’t even want the footer to stick. The other thing I’ve done is added a min height to the style.css file which has worked but isn’t so elegant.
Any suggestions? FYI, I’m running the latest version of Total and WP.
Thank you in advance!
Hi there,
- Regarding backgrounds:
To be honest I don’t understand the issue, can you explain with a screenshot. Do you want your background to be visible through the header? Or are you trying to somehow add a spacing to the background so its not behind the header (impossible without advanced javascript).
- There isn’t any good way to do what you want…This is just how CSS/HTML works, if your page isn’t log enough the body background will be visible. You could try adding a fixed header or a minimum height to the inner content via CSS (better alternative), but then what happens is you have extra space inside the content which looks worse.
Honestly, this is something that happens on every website in the world and visitors expect it, it doesn’t look bad either…
But you can if you want try the min-height approach like this:
.... Never mind I just looked at your code and I see you are already doing that 
See the screenshots below. Hopefully they help clarify the issue.
Working on tablet: http://goo.gl/FrZcHY Not working, desktop: http://goo.gl/6nhEfmIt’s not that it isn’t working on desktop and it’s working on tablet…whats going on is that the tablet is smaller and your background is set to a “cover” background size so as you shrink the window size the background gets smaller so in your head it appears “fixed” but it’s not, it’s just smaller – hopefully that makes sense…
You can see here with the header transparent whats going on – http://cl.ly/212H2K2I2o3C
It’s just how cover backgrounds work, they stretch to always fit their container.
It’s impossible to actually move the background under the header. But based on your design you shouldn’t even be using the body background for this…you should be using a row background – http://wpexplorer-themes.com/total/docs/full-screen-rows/
Aha, I see thank you for clarifying.
I’ve modified things per your suggestion on the home page with a row background instead of the page background but for some reason the image is not centered, it’s justified to the left. Is there any way to fix that?
I see you use your monitor at full size huh?
You can try and set the background to stretch – http://cl.ly/image/3s2Y3G2Q0j1a – but you may have similar problems, you’ll just need to test.
But remember, most users won’t be browsing the web on their 30+ inch monitors at full-screen.
Thanks.
I have a 20 inch display currently running at 1600×900. That said, the client I am working on this for is using a 15 laptop running at 1920×1080 and so that’s going to be a problem. Switching it to stretch again cuts off the top of the image, no luck there
.
Hum, I have a 30in Mac display and don’t see the issue until it’s full-screen.
Basically there isn’t anyway around it, it’s just the nature of how these backgrounds work. You could consider enabling the Parallax function so you should always see the top, but it will cut off more of the bottom.
Honestly, backgrounds should just be there to pretty things up…
You could via CSS set the background size to 100% by 100% and it will always be visible but the proportions will look bad and be worse.
Maybe you could also consider using a different image for the background where the focus is more in the middle? Or using a higher quality larger image?
Hi,
I updated to the latest version of Total this morning and I’ve run into a problem. The latest update of the theme and visual composer will not allow me to update the home page. I click on Edit and it does not allow me to use visual composer, classic mode or anything. All the buttons and options are gone except for insert media and contact form. All the text is white in a standard wordpress box and there isn’t any update button option just a preview button.
I cloned the page and clicked Edit. This page which is a duplicate of the Home page, opens up fine with all the features.
I went into a few other pages and most of them are ok but some of them are not and have the same problem I found on the home page.
I am not sure why some pages are not allowing me to edit them.
Also, I have the same problem as the person’s issue listed above me. The testimonial slider is not loading in IE. It shows up in Chrome and pops up a little late in Firefox.
Thank you for your help. I appreciate it!!
- Visual Composer Issues:
Did you clear all site cache after updating? Also did you update your plugin to version 4.5.1? http://wpexplorer-themes.com/total/docs/updating-visual-composer/
- Testimonial Slider:
What version of IE? Also does the error happen on my live demo also or just on your site?
Hi,
VC:
I did clear the site cache, and even my browser cache. I had updated VC to 4.5.1. exactly as the video recommends. I still have the same problem.
Testimonials:
As for IE, I’m using…. IE 11 – it updates automatically so I’ve the most recent version installed.
The testimonial issue was an IE bug which I have fixed and will submit the fix tomorrow in Total 2.1.2. Thanks for letting me know!
Regarding the VC. I won’t be able to help without logging in and having a look. Is it every page or just a specific page not working?
Thank you for the fix for IE. I look forward to the update! I appreciate it!
It isn’t every page but there are a few. The home page was the first one I noticed. It also happens on the The Enterprise Readiness Assessment and What is the Enterprise Readiness Assessment? page. If that will help you narrow things down.
I have just sent you login info via private email.
Just provide me all the info I need via email so I know once I get to your email
There are 106 emails I need to get to before yours…hopefully I can get back to you soon enough! Thank you for your patience.
I sent it out in a private email with the last comment I made so it should be in your inbox. I understand! Hopefully you can find out what’s making VC have this problem. Thanks!
After latest upgrade the Total testimonials slider does’t work anymore in Internet Explorer.
What version of IE? Also does the error happen on my live demo also or just on your site?
Are you sure its not a caching issue? The testimonial slider has NOT changed for the last 3 updates
It happens on my live site, on my test site (based on a clean install), and on your demo: http://totaltheme.wpengine.com/base/visual-composer/testimonial-slider/
There are no testimonials visible in IE.
I use the latest IE11. Clearing cache, restarting IE and restarting Windows didn’t change anything.
You can check yourself on http://dev.modern.ie/tools/screenshots/#http://totaltheme.wpengine.com/base/visual-composer/testimonial-slider/ The screenshot of IE doesn’t show testimonials.
Ah ok I see the issue, IE is just a b*tthole, lol. I will submit the fix this weekend. If you want send me a private message for the updated javascript file if you want to fix via FTP.
You should be seeing it fixed now on the live site. Can you test?
Yes, your demo site works fine now! Great, I send you a PM for the fix 
Thank you for pushing me on this and helping me fix the issue!!!
LOL, I need to thank you! Problem solved!
Hello,
my current setup:
WordPress 4.1.5 with the theme 2.0.1 Total
I installed the free version plugin “The events calendar”.
I have version 3.9.1 version update to 3.9.3.
I can not change the title of the page that displays the events calendar and other translations.
I made the changes to the file in the wp-content/themes/Total/languages/ fr_FR.po, but they are not taken into account.
I have some updates to make, but I do not think they are related to my problem.
What do you think? What should I do?
Thank you for your help.
Hi there,
Are you able to translate other theme strings correctly?
Did you try updating your fr_FR.po just incase it’s outdated and not registering the correct strings?
The title text for the Events Calendar is located at framework/config/tribe-events.php and as you can see they are localized correctly: http://cl.ly/image/3a1l3h1P1u1W
Hallo,
thank you for your reply.
In fact the code of the PHP file is not the same.
I’ll do first all updates and I will look after the fr_FR.po and the tribu_events.php file for the title text you’ve told me.
thank you again.
Hey, i’m trying to set up a logo grid of my clients by using the masonry grid via visualcomposer. I would like to have an hover effect which displays the client’s name and a short description. this works just fine with a masonry media grid, but how do I set up individual links for each logo? When you click on one logo you are suppoed to be redirected to the clients homepage, not to the internal logo page. thanks.
There isn’t a method for adding custom links to the Media Grid. I will suggest this to the Visual Composer author.
You have a couple options though:
1. You can use the Total Image Grid module instead which supports custom links and use the image title/description for that data.
2. Setup the logos using a custom post type such as the portfolio then use the redirect page setting to redirect the posts, then use the Post Grid instead – http://cl.ly/image/0g1I2I060i1t
thanks, option 1.) How do I include a hover effect showing the title and description? do i need custom css or is there an option in the visual composer? option 2) How do i set a new custom post type?
I have figured it out, thanks. My total theme was not updated, so the feature was not available.
Hi, Im trying to style my own button wich links to another page, but when I hover over the button, it doesnt link, only when I hover over the word in the button, it links. I don’t exactly know what to do to link the whole border??
I forgot to say, that im styling a button in a layer in the revolution slider plugin, that are included the theme
When you edit the styles it edits the wrapper around your content (which is a link) not the link itself.
I would recommend using one of the built-in theme button styles or creating your own via custom CSS by adding a classname to your link.
Or you can add inline CSS to style your link: http://cl.ly/image/1T1H1u0I2m2K
http://cl.ly/image/2Y0O2P1V1B1uThanks 
Hi, after update visual composer is no more displaying my design
http://www.plauxcreations.com/I have tried everything but it failed
Please read the warning message…it says “The Visual Composer plugin must be updated for this module to work correctly.”
I added this to prevent your site from breaking and making sure people update their plugin.
Please do so: http://wpexplorer-themes.com/total/docs/updating-visual-composer/
Hi, It seems there is a little bug.
By default, the VC doesn’t show up when I want to create a new item for the portfolio. Even if “portfolio” is selected in the Vistual Composer Settings.
To fix it, I have to go to the “Visual Composer Settings” page and click Save Changes (even if I don’t change anything). Then when i go back to the portfolio item, the VC is finally here.
FYI, I use the last version (2.1.1) with a new fresh installation (so no old datas, default settings, last version of Wordpress)
But you only have to do that once? Or do you have to keep doing it?
If it’s only 1x and its fine from then on, then I guess it’s not a huge deal, but definitely if I get some more people complaining I’ll check it out and see what could be wrong, so far I haven’t had anyone else have this issue and I tested locally on a new install without problems either 
I just had to do it once so it’s not a huge deal yes
I built a site with the logo in the header, but my client wants me to use plain text. I can’t seem to get the site title to appear in the header. Anyone got a suggestion?
Simple go to Appearance > Customize > Header > Logo.
Then remove the currently set image logo, the fallback is the site title. Just like on this demo – http://totaltheme.wpengine.com/freelancer/
More info here: http://wpexplorer-themes.com/total/docs/custom-logo/
After latest upgrade lightbox does’t work anymore in Internet Explorer, and on mobile browsers (at least the ones I use: Chrome and Dolphin Mini).
It works for me. Can you make sure to clear your browser cache and re-try?
Does it work for you when you try my live demo? Example: http://totaltheme.wpengine.com/agent/portfolio/
Nope, no lightbox there either. I cleared cache.
hum…can you test on another computer…it works for me : http://cl.ly/2O1L1V2N0L2Z
I don’t have another Win computer. But I tried the stock Total theme witth he fix you sent me for the other IE problem, and the lightbox works fine then. So there must be something wrong with my child theme that messes with the lightbox. But that’s my concern, not yours. Thanks for you help!
Actually it turns out to be something in the Customizer, because when I reset them all works fine: both testimonial slider and lightbox. Importing my custom settings brings back the problems. Now I need to find what setting is causing the probs…
The other IE problem should have been related to this one and the fix should have fixed both 
It does with default Customizer settings, but my edited Customizer setting is still causing troubles. Can’t find it yet…
hum, doesn’t really make much sense…Are you sure it’s not a cache issue?
The error was literally I had this in my javascript:
this = self;
But should have been this:
var this = self;
Yes, it’s weird. When I import the settings into my test site, then it causes teh ssam probs there. When I reset them to default or your demo import, all is fine again. So there must be something in there that messes with IE.
I sent you my export file, please test it on your test site, and see what happens.
Send me the URL so I can see the site and inspect it in my crossbrowser tester to see if there is an error in the console.
No need anymore. All probs are solved now. I have sent you an email about what I did. Thanks alot for your support!
Great, I will have a look 
Hi Total Support,
Thanks for a great theme!
However after uploading to the latest version, the links doesn’t work anymore. I cant use any links (menu, content links, WP top bar panel links).
It’s working on iPhone, but not on computers (testet IE and Chrome).
Can you help or are you aware of this problem and are trying to make a fix?
The website is: http://helobe.dk/ (registered on another account which my customer paid for)
Thanks again! 
This has been fixet. It was not due to Total theme, but a plugin.
Great theme with many updates and good support. Deff recommending it!
Great, thanks for letting me know!
Hi, Can you please advise where can we see the updates added to the theme? (in order to not miss some great new features)
Here is the changelog: http://totaltheme.wpengine.com/agent/portfolio/
Here are the guides for updating: http://wpexplorer-themes.com/total/docs-category/updates/
Hi, I would need to enter the field for comments only in the blog post, how can I do? Thanks in advance.
Forget what I wrote …. 
Sorry I don’t understand the question…Are you trying to disable comments somewhere?
Is there a easy way to implement an area for a header banner ad above the content?
Yes. You can add this very easily using one of the theme action hooks in a child theme. I can give you a sample snippet, but please let me know exactly where you want this added. When I think of “above content” I assume you mean right under the header on all the pages…please confirm.
I have never used a child theme to be honest. But yes the ad area would be right beneath the title bar “blog” for example her: http://totaltheme.wpengine.com/base/tips-to-keep-your-office-neat/ Also is it possible with that it can be defined to a certain size so responsive ad code will function correctly?
So you would want to use the ‘wpex_hook_page_header_after’ hook.
For example:
function advertisement_under_header() { ?>
<div class="container clr"> <!-- centers the content -->
YOUR ADD CODE HERE
</div>
<?php }
add_action( 'wpex_hook_page_header_after', 'advertisement_under_header' );
You can have a look at Total/framework/hooks/hooks.php to see all available hooks.
Here is an example child theme you can use – http://wpexplorer-themes.com/total/docs/child-theme/
Using hooks is very easy but if you aren’t a developer you may want to hire someone to assist with this and save you some headaches.
- AJ
Visual Composer items not visible when using child theme
Hi,
while I am waiting for your answer for an important issue I wrote you about over a week ago, I have another problem.
I just installed the theme update (2.1.1). My problem: I am using a child theme and when using the child theme the Visual Composer items that are peculiar to Total do not show up, i.e. they are not available.
Hope you can find the time to answer. I am migrating my production site to a new theme powered by Total, and if I do not get support I have to change plans.
Thanks, kind Regards,
Steve
Hi Steve,
Can you go to Visual Composer -> General Settings and make sure they are enabled?
My guess is maybe these settings get saved differently for the parent and child theme – http://cl.ly/image/3E0Z323p1r3D
It is not possible to enable them ‘cause they are not available when the child theme is active
They are not available when the child theme is active. I can’t enable them ‘cause they are not there in the child theme, only when the master theme is active the settings can be enabled.
This doesn’t make any sense to me…Literally every function in the parent theme should load when you are using a child theme.
Are you sure you didn’t disable the option at Theme Panel > Extend The Visual Composer? in your child theme?
crap! my mistake. that was it. thanks so much
No worries, I’m just glad it’s fixed up!
Hi
I get this whenever I try to update any of the pages:
Not Acceptable
An appropriate representation of the requested resource /web/wordpress/wp-admin/post.php could not be found on this server.
Is this a wordpress, server or theme fault?
This is a WordPress issue. From what I read online it has to do with mod_security, can you try contacting your web host about this and see if they can assist you?
Subject: possible bug.
Hi,
this is the 2nd time I write you because of this issue I have. I really hope you can find the time to answer me.
I am setting up the theme (great theme, btw) and came into in a possible bug. Today I installed the latest version 2.1.1. Unfortuunately the issue is still there.
I am using a dedicated page as frontpage, with the page attribute setting “Blog”. I didn’t add any item with Visual Composer.
In Customizer I have turned off “Auto Excerpts” under Blog -> “Archives & Entries”. I also turned off “Read more” under “Blog” -> “Entry builder”.
Now the full content of a post is shown on the fontpage, and that’s fine and what I want. However, some posts have the “read more” tag in the content. These posts are cut after the “read more” tag but no “read more” button shows up. If I tunr on “Read more” under “Blog” -> “Entry builder”, then the “read more” button is shown for all posts, including those that have the full content shown.
It is not clear to me if I am missing something, or if this is a bug. Hope you can help me.
Thanks, kind Regards,
Steve
Sorry for the delay Steve,
This is the way the theme is intended to work. I understand that for your situation it may not make sense.
Previously it would always show the button when using the more tag, however, I got too many complains from customers saying that they disabled the read more button in the Customizer but it was still showing. So now it’s enabled for everything or disabled for everything which just makes more sense.
I know you are using a child theme, so the edit is simple 
Copy the file from partials/blog/blog-entry-readmore.php and tweak it to better fit your needs…You can check if a post has a readmore tag like this:
if ( strpos( get_the_content(), 'more-link' ) ) {
}
Thanks. Can you please tell me the code snippet I have to insert into partials/blog/blog-entry-readmore.php in order to have the read more button displayed when there is a “more” tag in the content?
Thanks. Can you please tell me the code snippet I have to insert into partials/blog/blog-entry-readmore.php in order to make the “read more” button display when there is a “more” tag in the content?
Thanks. Can you please tell me the code snippet I have to insert into partials/blog/blog-entry-readmore.php in order to make the “read more” button display when there is a “more” tag in the content?
Thanks. Can you please tell me the exact code snippet I have to insert into partials/blog/blog-entry-readmore.php in order to make the “read more” button display when there is a “more” tag in the content?
Hi, Thanks. Can you please tell me the exact code snippet I have to write into partials/blog/blog-entry-readmore.php in order to get the “read more” button displayed when there is a “more” tag in the content?
Just answered your last comment 
sorry for multiple posting, had a issue on the pc 
Hi AJ,
I have a problem with the last update: lightbox does not work with Internet Explorer.
Thanks in advance for your attention, Eugenio
Hi Eugenio,
Nothing really changed with the actual lightbox javascript, I just added a new skin and optimized the code a bit, it should work the same.
Does it work when you try on my live site? totaltheme.wpengine.com/agent/portfolio/
Have you tried clearing your browser cache?
What version of IE are you having issues on?
Hi, I cleared cache (IE v.11), your live site is ok, but the problem remain the same.
I actually looked into it and it was a theme bug and I fixed it on the live site and will release the fixed Total 2.1.2 tomorrow. If you want the updated file now send me a private message and I will email it to you.
-
You can message me privately via the form on this page – http://themeforest.net/user/WPExplorer – and I will respond via email. Make sure to send me all pertinent data and context so we can get this sorted in a timely manner. A link to the original comment works 
Hi AJ,
I can wait for your new official release (2.1.2). The live site is perfect.
Great theme & Great Support !!
Thanks , Eugenio
I just upgraded from version 2.0 to version 2.1.1, and I noticed the Go To Top button is gone. It was and still is enabled in the theme customizer, and as far as I know I didn’t do anything that affected it. Do you have any suggestion what to do?
Never mind, I discovered it is a plugin called Ultimate Tweaker (great plugin, by the way) that caused some jquery stuff to not work properly anymore. It must be some conflicting setting with the latest Total theme, because when I disable the plugin, Total works fine again. I’ll try and figure it out.
Yep, found it. In Options > Theme > Load jQuery from CDN > jQuery scripts from CDN, the setting “Only jQuery” conflicts with Total. When you choose the setting “jQuery and jQuery-migrate” all works fine again!
Oh yes, don’t ever load jQuery from a CDN if possible because it will also break a lot of plugins because usually the version of jQuery located in WordPress is different then the version loaded from a CDN.
Glad you got it working on your own 
Theme is completely unresponsive on a fresh install of WP. Will not show at all. This is after updating to the fix.
Do you get any error on the front-end?
If you just see a blank page please enable WP_Debug so I can check for you, thanks!
http://wpexplorer-themes.com/total/docs/enabling-wp-debug/[06-May-2015 22:06:55 UTC] PHP Fatal error: Can’t use method return value in write context in /nas/wp/www/cluster-10222/**/wp-content/themes/Total/framework/classes/accent-color.php on line 145 [06-May-2015 22:09:08 UTC] PHP Fatal error: Can’t use method return value in write context in /nas/wp/www/cluster-10222/**/wp-content/themes/Total/framework/classes/accent-color.php on line 145
Please download the latest version 2.1.1 it should be fixed. The error is because your PHP version is outdated. Another customer reported this when I released 2.1.0 so I quickly fixed it and re-uploaded version 2.1.1. Sorry for the troubles 
What version PHP should we be running? The site is hosted at WP Engine.
You are probably on 5.4 which is fine, but you will have the error. Simply update to the latest 2.1.1 version – http://wpexplorer-themes.com/total/changelog/ – and it will fix it.
I am also on WPEngine but I am on an Enterprise account and have been updated to 5.5
I don’t know when they intend on updating other plans.
All’s good now! Thanks!
Sure thing, sorry for the initial issue! I will make sure to test on PHP 5.4 next update!!
I’ll ask about WPE updating PHP and get back to you in a moment.
I called in and they are moving my sites to new servers with 5.5.
Sweet 