16523 comments found.
How can I move Header Toolbar to the right from left?
Header toolbar is at the top of the page not left nor right.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Knowledgebase
Hi,
Very nice theme and good work.
i am using "Ganymede" on my website. As your demo i put social icons in side bar but they just show up on loading and then suddenly disappear. Please guide meRegards
We added that feature cause sometimes social media icons conflict with menu items. You can override that behavior by adding code below into theme options -> advanced -> custom css:
body .header-section.hidden { visibility: visible !important; opacity: 1 !important; }
body .mk-header-right { z-index: 999; }
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseThank you 
Its working
You’re Welcome.
my footer is not visible or changeable?
http://oem2.impactsplus.com/Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseMy employees images do not show up??
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHello i want to know how to put page under construction ? Is jupiter has a page under construction ?
Jupiter does not have such an option. You will need to use a 3rd party plugin for that.
We suggest that you search it here:
https://wordpress.org/plugins/Thank you.
I am using the edge slider in visual composer for my front page slider and in this view there is white on both sides of the slider. Is that suppose to be that way?
Also does the theme still have a place for google analytics?
Hi there,
Please use Row for Edge Slider shortcode wrapper and set its options to full width and attached columns.
And yes it is available in Theme options.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseWhere are these links in your theme located so I can change them to https?
Insecure URL: http://www.youtube.com/player_api Insecure URL: http://a.vimeocdn.com/js/froogaloop2.min.js
Both of those links will be taken care of for SSL connections in version 4.1 of Jupiter which will be released in 2 days.
Thank you.
Support,
Is it possible to modify the settings for light or dark skins? I cant seem to find it. Beyond that, when I switch from light to dark it makes no difference. Any clues? What am I missing?
Maybe you are using Edge slider. Edge slider has that option for each slide and overrides normal option in page.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi,
Is it possible to disable the link for portfolio category?
I don’t want people to be able to click the category link that leads to the archive.
Thanks!
A follow up questions is, when you want to click into the portfolio, there’s an arrow that you can click only. Is it possible to make the entire picture clickable rather than just the arrow?
Both of your requests can be done with custom css which our support staff will suggest.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebasePre Sales question: Is it possible to make the Mobile Header Toolbar always visible? I see that it has a toggle function but I would like to see it fixed, always shown.
Thanks!
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseCopy from the comment section on the Visual Composer (plugin).
Hello,
When I activate (after installing) this plug-in, the dashboard screen turns blank. I deleted everything (the domain name cache with the Wordpress installation and template 3 times now) and installed them again with this plug-in 4 times now and it doesn’t seem to work. I still get blank screens. The website itself is working but I can’t access the modify/config section of the Wordpress website anymore.
I also tried it on several computers but it did not matter. It worked on another website a month ago (with same Template and this plug-in)
How can I fix this?
Thank you in advance.
Reply from Visual Composer: Hi, please make sure you are using latest version of Visual Composer – 4.5.1 if not you need to download/update latest version. If the problem still exists you will need to open support ticket at support.wpbakery.com and share your site credentials so our support team can help you out. If you received Visual Composer within a theme then you will need to ask your theme author for update or consider purchasing direct license.
Is there an update availible on your end?
Thank you in advance.
Hey there.
Today we are releasing Jupiter V4.1 which has the most recent version of Visual Composer.
We suppose it will be available to download within 24 hours.
Thanks
I’m also getting this error when updating:
Downloading install package from the Envato API…
Unpacking the package…
Installing the theme…
Destination folder already exists. /nas/wp/www/cluster-2672/ocrworld/wp-content/themes/jupiter/
Theme install failed.
Yes we have problems with Envato Toolkit on this latest update due to version conflict. Please kindly use one of 2 other methods explained in this article:
http://support.artbees.net/support/solutions/articles/1000089500-how-to-update-jupiter-themeFor follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseHey guys, love this theme but there is one thing that is driving me nuts.
On my site there is a light grey bar below the main slider (before the background) and I’ve tried EVERYTHING to reduce the size of it and can’t figure it out. Any ideas?
http://ocrworldchampionships.com/Hi there,
Would you please kindly read this article:
http://support.artbees.net/support/solutions/articles/1000127387-how-to-add-slideshow-or-video-banner-into-a-pageFor follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseDear Envato,
Been buying multiple templates from themeforest . Faced a very typical issue when I bought Jupiter Theme. It requires server settings:- These are the settings server vendors are unable to do. Kindly revert back to me asap. memory_limit = 128M max_execution_time = 600 max_input_time = 400
Here in India contacted various server vendors for this but they have all refused. Contacted Author of this they also dont have any answer for this. Please can I get the refund on this purchase as it is of no use to me.
The details are as follows:-
For the item: Jupiter – Multi-Purpose Responsive Theme
[Personal data hidden]
Regards, Vancha
As I remember you asked about PHP version only in ticket system. We answered back that you have no choice other than updating your php version to 5.4+
The requirements that you mentioned here is for demo import. And if you just want to use theme without demo then you do not need to have those increases.
But if you want to import demo then yes you do need those options.
We also have an alternative way for demo import using local installation. It is long process but worth the try. Please open up a ticket regarding this and we will inform you on how to do that.
Thank you.
Hi 
Thanks for this great theme. I just buy a license but I wanted more licenses for my clients. Can you help? How I am purchase more license?
Hi there,
You simply can buy again with your themeforest username.
For more detailed information about ins and outs of purchasing themes on your case please contact Envato support:
https://help.market.envato.com/hcAnd thank you for your interest in purchasing our theme again
Hi there,
I just updated WP and all I get now is the White Screen of Death. I’m a beginner and don’t know what to do exactly.
Help!
Please kindly contact your hosting service provider and ask them to update your PHP version to at least version 5.4
Also we will have a hotfix regarding this in version 4.1 which is due to release in 2 days.
Thank you.
Thank you very much
Thank you for getting back to me so quickly, I have upgraded to 5.4 but I still have the WSOD (I presume the hotfix will fix that?). Re the hotfix, do I need to do anything. Finally there are some other settings, SSL, PERL and CGI – do I need to enable any of these?
Thank you for you help!
It’s all sorted! Thank you
Really good theme, but I got 1 issue that needs to be fixed. Some elements like; tab slider or diagram process bar doesn’t show up properly on the “page with sidebar”. It seems fine on the full-width page but soon as add a sidebar, it collapses. Any solution please? Many thanks.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHow can I import demo content for LayerSlider, for example, for homepage-4? Thank you.
Please go to Layer Slider menu from dashboard and from top section of the screen you will see an option to import slides.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseThank you for your reply. I know that. I mean, the demo content Layer Slider. I need the same sliders in your demo. Obviously, I will change the image. Where is the demo content of the sliders, please? Thank you again.
Hi there,
Those demos are exactly ones that we used in our demo.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseHi all,
I have about 40 client logos added to the clients panel but only half of them are showing up as an option to add to a carousel. Any ideas as to why this is happening? How can I fix this? Thank you, Leanne
Please kindly read this article and do as it says for client shortcode:
http://support.artbees.net/support/solutions/articles/1000144263-some-of-my-custom-post-type-entries-do-not-show-in-appropriate-shortcode-listingFor follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
KnowledgebaseWhen using the ‘Tabs’ I noticed that they ALL open up when viewed on a mobile device. Is it supposed to be this way? Is there a fix for this? Would be nice to have the Tabs work properly in mobile view. Thanks.
Accordions and tabs are not playing well on mobile devices and new trend in Wordpress community and web suggest that we disable those shortcodes on mobile devices and let information be there as simple as possible.
Our development team is considering to add an option to turn on/off the feature in the future.
Thank you for your understanding.
Well I sure hope you keep them and enhance them, it’s the only way i have found to organize videos and such in an orderly way for our churches. and out of all the vc extentions etc out there the ones built into jupiter work the the best other than the fact that they don’t work on mobile. if i can put my vote in on this, please please keep them and make them work on mobile. i am sure many others will appreciate it as well. there are some very good uses for them. thanks for all you guys do.
Sure there is a feature request section that you can vote for that option:
http://support.artbees.net/support/discussions/forums/1000197562Thank you.
