34 comments found.
Hi, There are words that it doesn’t translate: 1- Previous story 2- Next story 3- Loading: when load the pages. If this word cannot be translated please tell me how to disable it
In the case of 1 and 2 it is strange because I have translated them but then it doesn’t show them with the translation.
It’s very urgent.
Thank you
Hi Dframe
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link: https://themessupport.com/forums/forum/travel-restaurants-hotels/adventor-travel-and-adventure-wordpress-theme/
Thanks!!
Hi,
Is it possible to adjust the order of the blog posts? For example: should it be decreasing or increasing by date?
Thank you!
Hi Galzoli.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket in our support forum or mail your queries via our email. Our support team will gladly assist and guide you.
Thanks!!
I tried to register, but I didn’t receive the e-mail containing the password, so I couldn’t log in to the support interface. I whitelisted the sender’s email address, but I still don’t receive the letter. Can you help me with this?
Hi Galzoli.,
Kindly mail your Purchase code and the registered email id through the right bottom form @ http://themeforest.net/user/designthemes so that we will reset and share the support forum details through your registered email.
Please Refer : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks!!
Hi. How do i change the breakpoint (max screen width) of the main menu? Thanks!
Hi.,
Kindly refer the below video to change the responsive: https://recordit.co/rRsoO7AWzx
Thank you!
Thank you! But i mean how can i change the menu 1280px breakpoint. In the elementor settings i see the default breakpoint settings so not there to change. The main menu changes to hamburger menu at 1280px width, i want to change that to 1024px. Please help me to solve this.
HI.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Please send your request to us directly at this support email support@wedesignthemes.com
Thank you!
I am unable to install the demo content and I have already verified that the server requirements are met. It shows me a popup window with a red text. And I can’t send a ticket because I don’t get the email
Hi.,
1) Kindly, share the purchase code and the registered e-mail id, so that we will reset your support forum login and share them with your registered e-mail id.
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you!
Hi, I have done what you ask but I have not received anything. Please, is urgent
Hi Dframe.,
Sorry for the inconvenience, we haven’t received your mail. Kindly share the purchase and the registered email id through the right bottom form located @ http://themeforest.net/user/designthemes
Thanks!!
Hi, yesterday I sent back the information you told me via http://themeforest.net/user/designthemes and again I received nothing. I don’t want to have to ask for a refund for not being able to import the demo correctly. Please, I need to fix it as soon as possible, it’s very urgent.
Thank you
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Does this template support RTL? If not, do you think it is possible to add this feature to the template in the near future?
Hi.,
Thank you for contacting us.
Currently we don’t have RTL for this theme. Our support team currently working on it.
You may able to get a demo on this theme with a week or two.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
I am waiting to adding this feature
Hi.,
Our support team currently working on it. You may able to get a demo on this theme with a week or two.
why the home page is empty it nothing like the theme its just an empty theme
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I am a little disheartened, I purchased the Adventure Theme in July last year and have been working on a website slowly. I have had a recent issue on the home page where all the information on the home page is distorted. I purchase today an additional 6 months of support and have spent the past hour trying to register/create an account in themessupport.com, I have clicked on Take me to Item Support, so I can get assistance but the site simply wouldn’t allow me to register. Can you please assist me?
I have not been able to get any support.
HI.,
1) Please help us better understand it by getting back with screenshots like references and issues and your site credentials (WP &FTP access logins) via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know.
Please send your request to us directly at this email support@wedesignthemes.com
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you!
Hello,
is this theme SEO-friendly?
Thanks
HI.,
Thank you for contacting us and showing interest in our theme.
Yes, our theme is SEO friendly. we have listed some please have a look.
1) It well coded without bloatware
2) It fully responsive on both mobile and desktop
3) responsive sites are considered as user friendly
4) User-friendly sites improve conversion rates and reduce bounces rates
5) Google considers the fewer bounce rate websites as better and ranks higher in search engines.
Thank you!
Hi! I have a pre-sale question
This template could be functional on a multilingual site? Is it compatible with the WPML plugin?
Hi.,
Adventor theme fully supports both WPML and Polylang plugins for multilingual sites.
Hello! I have a pre-sale question. When I click on live preview it loads for a very long time. Why is it loading so slowly? Is it possible to deactivate moving “Loading” icon to make the site load faster? Thank you
Hi Abtimea.,
Thanks for contacting us.,
Yes, it’s possible to deactivate the loader on the site and make it to load faster.
hi, how graphic editor use this template?
Hi.,
Thanks for contacting us and showing interest in our theme !!
Kindly mention the exact query so that we will check and let you know.
We are not able to update jettheme core and envanto market these two plugins.
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I left a message here: https://themeforest.net/user/designthemes
based on what you told extrabold.it here in comments. I am having similar problem where I cannot use elementor after updating it.
Hi.,
The issue has been resolved. Please have a look
I cannot figure out how to change the header background image on underlying pages.
OK, I found that in the Edit page, Breadcrumb section, but now I can’t find how to disable/change the line of dark green trees overlaid on the bottom border.
Hi.,
Get into Admin Panel > Pages > Edit Page > Breadcrumbs > Breadcrumbs > Breadcrumbs settings > Background > Change Background
Please refer: https://prnt.sc/1y18cqm
Or
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.main-title-section-wrapper:after { background-image: none;}
Please refer : http://recordit.co/oamFj7eoau
Thank you, we look forward to help you!!..
would like a refund, tried installing twice a still issues. Demo content will not load correctly and Jet plugins require paid upgrades to update which was not mentioned.
Hi.,
1) The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
2) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you. (free Demo Installation)
Hi, I created a thread (“Website Critical Error after importing the demo”) in your support group but I can’t reply to my own thread (Forbidden…) to give you the credentials to troubleshoot my website.
How can you give support to your clients if we are having a hard time replying to the support thread/ticket?
Hi Rogemarbravo.,
1) We checked your issue. The site is working fine now. Kindly have a look. Let us know if you have any further queries or issues. We are always happy to help you!!
2) We reset your forum details and share it with your email address. Please check it out.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
Hi, I bought the “Adventor – Travel Adventure, Tourism Theme” template. I need assistance, I tried to register by entering my email in the form, but to date I have not yet received the email with the access password. I am very annoyed by this behavior. I paid for assistance. Also I have an urgent need to get the job done. I hope you will contact me as soon as possible. This is my e-mail: web@studiosema.it
Best regards Salvatore Infermo
Hi Salvatore Infermo.,
Thanks for contacting us. We have sent forum login details to your email address, web@studiosema.it Kindly check your email and you can raise your queries or issues through that forum.
Thanks!!
Regards., DesignThemes Support.
I encountered a malfunction after updating the Elementor 3.6.5 plugin. To get it working again I had to downgrade to Elementor 3.5.5. I have Adventor version 1.7 The template is very nice
Hi extrabold_it.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
OK I try
Hi,
Is sticky menu possible?
Thank you
Hi.,
Thank you for contacting us.
Yes, this is possible.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thank you.
Hello, I’m trying to create a ticket in the support platform and it doesn’t work, I don’t receive the confirmation email so I can register.
From what I saw, the problem of the fatal error we encounter when installing the theme is a general one and the solution is not offered in the tickets already registered, only a request for data to log in and solve it. It seems abnormal for this to happen.
Please find a solution so that the theme and demo can be installed. In the meantime, how can I create a ticket ??!
Please, I look forward to hearing from you. Thank you in advance!
Hi Alin.,
Sorry for the inconvenience caused. We have sent the forum login details to your email teh…@zoo…tal.ro. Please have a look. Can you please send us a screenshot of the issue via forum so that we can take a look at the issue.
Regards., DesignThemes Support.
Hello, I received, thank you. I registered a ticket.
Replied to the forum ticket.
