66 comments found.
provide me with the refund and the support and all . the broken theme didn’t worked
We discussed it with you in the ticket. We see that you installed the wrong Theme folder so you cannot install the Theme and import the demo. We have guided you to install the correct Theme in the ticket. Please check the ticket.
no , that’s not helping out , i’hve already tried out and still the same result . and now you are asking me to provide you with admin credentials. how is that possible . pls help me with the refund]
Have you watched the video on how to install the Theme and import the demo? We see that you have installed the wrong theme folder. Please send domain and admin account to us. If this problem is caused by the theme, we will refund you
hi Author ,
bb613e4a-6794-4738-b32e-798a171dc2c2 . This is broken not working . screenshot has been attached on the refund request .
Hi, We are always here to help you solve your problem. please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
Is version 1.2 compatible with PHP 8.1? I get this error but not sure if this is the problem: Fatal error: Array and string offset access syntax with curly braces is no longer supported in /var/www/vhosts/rationova.nl/webspace/httpdocs/rationova.nl-wordpress/wp-content/themes/asata/framework/inc/lessc.inc.php on line 751
Hi, please email to us via sp.bearsthemes@gmail.com with your purchase code, so we can help you check it. Thanks!
Thanks for helping out!
Need links to update Slider Revolution and WPBakery. Can you please send?
Hi, Please go to the link below and download the latest version of the plugin. – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF – https://prnt.sc/qi7FS5a1W0_P Thanks.
Hi. My purchase code which I have never used (until now) for this site doesn’t work. I am getting the error: Something went wrong on get purchase information: cURL error 6: Could not resolve host: api.beplusthemes.com Envato doesn’t seem to offer any support for this. Any ideas.
Hi, We see you are using an old version of Theme. Please download the new version and reinstall the Theme. And we see you have long since expired support. From May 2021. If you want to support, buy a new support package and open a ticket here https://bearsthemes.ticksy.com/. Because according to Themeforest’s guidelines, when your support expires, you have to buy a new support package Thanks.
Hello,
Sorry, I wrote again but I did not realize that you replied to me by email. Thanks.
Hi, We have solved the problem for you. Please check the ticket. Thanks.
Visual Composer no carga Blog Grid Ajustes. ¿Por qué?
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
Hello.
I can’t find a way to change the logos in mobile view and neither the secondary logo when you scroll.
And I don’t know how to change the footer from Widgets. I include the text block but I don’t see the result. Can you send me some example?
Thanks.
Hi, 1. Please change the sticky logo and the mobile logo here. Please see: – https://prnt.sc/iU4HDn3QuoIA – https://prnt.sc/W1HNRIvzjOc6 – https://prnt.sc/hN50wtRKVPuQ 2. Please change the content for the footer here. – https://prnt.sc/OmCXnuZtgIT2 – https://prnt.sc/MyIy0-DTKuPq If the issue has not been resolved, please open a ticket here . https://bearsthemes.ticksy.com/ Thanks.
I can’t edit the home page in WP Bakery I get all kinds of errors in the console.
Uncaught TypeError: CanvasRenderingContext2D.drawImage: Argument 1 could not be converted to any of: HTMLImageElement, SVGImageElement, HTMLCanvasElement, HTMLVideoElement, OffscreenCanvas, ImageBitmap.
Also, it’s telling me that WP Bakery needs to be updated and that I need to contact you.
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
When I try and edit the Portfolio Bx widget settings I get an error and the settings never come up.
Uncaught Error: Syntax error, unrecognized expression: selected=’selected’
I can’t paste the rest of the error here bc it won’t allow html
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
Hello, I have been using your theme in my website www.sabinaalasgarova.com, but have various issues probably related to theme settings. In Mozilla/Firefox, I see thinner and blurred fonts on my name and surname, titles such as : About, Services, Contact, etc. and buttons. I have cleared my computer and browser caches and restarted, but nothing helps. I have various repeat customers and cannot be certain which browser version they are using and how they see the website. Please, help me ASAP. Looking forward to your reply.
Hi Could you please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
There are issues in theme.
“Fatal error: Array and string offset access syntax with curly braces is no longer supported in \wp-content\themes\asata\framework\inc\lessc.inc.php on line 751”
Hi, Please contact via email: sp.bearsthemes@gmail.com Thanks.
There are issues in theme.
1. Fatal error: Array and string offset access syntax with curly braces is no longer supported in \wp-content\themes\asata\framework\inc\lessc.inc.php on line 751
2. Fatal error while installing Sidebars Portfolio Backup & Demo Content Mega Menu Support ticket is raised.
Hi Could you please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap! Thanks
Hey, the footer area doesn’t work when I install demo content on my site. How do I solve this? link https://www.drshafiqul.com/
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you asap! Thanks.
Can I use this theme with elementor? Or is there any other elementor version of this theme?
Yes, You can use Elementor with Asata theme! Thank you!
Hi, where do I go to edit the footer content? Thanks!
Hi, Please edit the content for the header and footer here. – https://prnt.sc/_PvcwrSfy7Kk – https://prnt.sc/EEJDMnVnvdoN If you need any further assistance, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to solve the problem Thanks.
Hi, I have a problem that needs your assistance.
The problem is with the main color of this theme. When I purchased the theme it has “Red” in the main color but I need to change it to a “Blue” color.
I have tried to change it from the theme option (https://docs.beplusthemes.com/Asata/#color-options) It show’s it has changed but when I reload the page it still remains red. So can you please guide me on how can I change the main color of the theme?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap Thanks.
Backend WP Bakery editor keeps on spinning and is not loading. Help!
Probably need to update WP Bakery plugin which can only be upgraded when a new theme update is available which is not being given since March 21??
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap
I have purchased this theme i have technical errors in tis please connect how do i get support from your side. share the support link
Hi, We discussed it with you in the ticket . Please check ticket. Thanks.
Hi!
When I try to import demo content, it creates a redirect loop and it stops working.
Hi, We discussed it with you in the ticket. Please check the ticket. Thank you!
