hello, my logo in the portfolio home looks larger than before, I just upgraded to wordpres, how can I put it in the original size it was before? Thank you
Hello mate, please send us your website URL and WP login information to firstname.lastname@example.org and we will check that issue.
In case anybody has trouble importing ‘Layer Slider Slides.txt’ file rename it to ‘Layer Slider Slides.json’ and try again.
Thank you for sharing this mate.
Hello, is the theme ready for WP 4.1 update ? Thank you for your reply.
Hello, we haven’t checked that yet, but you can contact us via email@example.com to know that.
revslider exploited in package. make sure to download latest version of revslider.
Revslider is not included in Big Junior.
Short code link is not there. I see this is a common problem, what is the fix?
Trying to find an answer and your support forum is not loading. Any help?
We are fixing the support forum issue at the moment. Please send us an email via firstname.lastname@example.org and we help you.
Hello. Purchased Big Junior theme last week. Great theme.
Having some problems thought:
1. The blog page – posts are set to show as “summary” in the ‘Reading’ settings. But on the blog page they show as the full post. Could you tell me what settings need to change, if any, or if there is another problem.
2. When I imported the Wordpress theme to my site, none of the dummy pages for the blogs are included. I imported twice and still the same problem. In the archives section they show but in the Pages section there are no template pages I can use or copy from for any of the blog posts. Rather frustrating because the blog is important to my site.
Your assistance will be great appreciated.
Hello mate, please contact us via email@example.com and we will help you.
Hi. I sent you an email yesterday. Still have not received a response
Hello. I sent an email yesterday. I still have not received a response
Also, the video widget in the sidebar section does not work. The URL does not show any video. Only the heading and description work.
Sorry for delay, our support staff @ firstname.lastname@example.org will help you with all your questions soon.
Hi, our staff has asked you to send him the login details, did you receive our email?
Worse Support ever.
I bought your theme BIG JUNIOR and have been requesting for the sample data ever since I purchased it. Can you please send me the sample data or tell me how to get it to look like the demo.
I have emailed you several times but you guys dont answer.
How the hell did they get 5 stars for this
Hi, I can see that you have send us and email 10 days ago and we have answered you 9 days ago, then you didn’t respond until 4 days ago. Our primary support channel is support.pixflow.net , also I have answered your mail.
Hello, is the theme ready for WP 4.2 update ? Thank you for your reply.
Hello, yes we don’t have any issue with WP 4.2 . Just make a back-up of your current website.
Ok, thank you !
Hello, I’ve just installed the theme and I’ve been trying to add sliders to my webpage but neither the samples nor the images I upload show. It just shows an icon as if it were loading. I wonder if the problem is with the version of the plugin (as I’ve seen that the latest is 5.3.2. and i have 5.1.1.) or the wordpress version (I’m using 4.2.1) or any other problem…
Hi, I apologize for delay. Please contact email@example.com if you still have any issue.
Unfortunately I have a problem with the Shortcodes. The “green plus” is not in the editor windows any more. Everything is fine with the WYSIWYG-Editor, only the button is missing.
Can you tell me, where I can find it, or if I can fix the code or something else?
Greetings and thanks a lot!
Hi, sorry for delay. If you still have any issue, make sure you are using the latest version of big junior, if you do please contact us via firstname.lastname@example.org
Drop down menus seemed to stop functioning after the latest WP update. Any insight to this matter?
Hello mate, can you please send us your website login information to email@example.com so we can investigate this issue?
i am not able to use button in my site for big junior theme. what would be the reason
hi there , please contact us on firstname.lastname@example.org and i will be glad to answer you there
Hello, is the theme ready for WP 4.3 update ? Thanks
Dear Pixflow User
till now we did not receive any report about WP 4.3 problem , but if any issue happens we will do our best to solve the issue
I’d like to know how can I define a default sidebar to a “Home/Archive by Category” and to posts. Thank you.
And I’d like to know how can I see on Archive by Category only the excerpts of the posts
To set default side bar for mentioned page please open following files
in all of them you will find following code
<?php dynamic_sidebar(); ?>
change it to following code
<?php dynamic_sidebar(‘main-sidebar’); ?>
now your main sidebar will show in all of them
about showing excerpt on archive , because both archive page and blog page use same template you should use “more” tag to show excerpt in both of them
you can learn about more tag here
Thank you. And is it possible to insert html banner between the posts on archive?
sorry but its not possible by default but Its possible by using plugins or some customization
you can ask about it on our support forum
Hello, is the theme ready for WP 4.4 update ? Thanks
Actually we did not receive any ticket about WordPress 4.4 problems
but if you had any trouble you can ask your question on our support forum
Can you set the alt tag for a carousel item? The shortcode looks like this: [carousel_item image=’http://www.website.com/image.png'/]
and it outputs this in the HTML:
How do we set the alt tag? Right now it’s empty. Adding a simple alt=’text’ to the shortcode does not work.
edit: it processed the link HTML, but it’s basically a perfect img tag equipped with an alt tag that has an empty value.
Sorry for the problem you had there
please register on our website , verify your purchase code , then ask your question there , we will be glad to answer you there
Hello, is the theme ready for WP 4.5 update ? Thanks
Sorry for late answer , as you know this item is not supported by PixFlow team any more , but we tested our server with new version and we did not face any problem , but if you did you can ask your question on our forum.
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