176 comments found.
Hi, how I can improve the score in google page speed, with wp fastestcache and WP Smush i only score 27%
Hi,
Here: https://wpengine.com/resources/optimize-site-high-score-google-pagespeed-insights/ and here: https://neilpatel.com/blog/google-pagespeed-insights/
Best regards, JWSThemes Support Team
| Support |
Good evening I installed the demo but I return this error: Failed to create tmp table _fwbk_KBXCxDEpcommentmeta. COLLATION ‘utf8_general_ci’ is not valid for CHARACTER SET ‘utf8mb4’ how can I solve it? Thank you
hi, I’ve correctly loaded the demo by emptying the cache. I can not put the slider in Full width, but I still have some products that give me the error. you would give me the link where I can attach a screen to you. Thank you
Hi, verry nice theme ! can you tell me how fix the demo content slide box not wide, looking the page http://chinastore.ca/home/ thank
Hello, Im beginning to lose my patience and become very frustrated with your support and this item theme Blance I have bought. How do I edit it? I need it looked at. Or can you check my refund request and issue me a refund. Ive contacted you guys 6 days ago via email, and I still cant figure out your theme or do anything with it. thanks
Hi,
Hi,
Thank you for buying.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend). Due to the different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
1, Download and install blance.zip. Then install & active all require plugins. 2, View this video: https://www.youtube.com/watch?v=zH5cXcHtZ-41-Click All Demo Data Import same 100% live site. Document: http://docs.jwsuperthemes.com/blance/ About some values from Theme Options, you can change in meta-box(edit home or empty if you want to get from Theme Options Panel)
Youtube Chanel for similar problem:https://www.youtube.com/channel/UCC6BVgdqs5XqxFVtf6biB0A/videos?view_as=subscriber
We will back on Monday and assist you.
Best regards, JWSThemes Support Team
| Support |
sprintf(): Too few arguments in /home/patrena/public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 150
Hello – I am interested in purchsing this theme. Quick question – why are the main Product Photos blurry (pixelated) until you actually hover over them.
Hello,
I’ve purchased this theme, and after installing, noticed that the customer_billing_state field is missing from the checkout form.
This is a major problem since shipping rate plugins use this field when calculating rates.
Where to enable this field?
Hi,
Please, contact to plugin’s author(shipping rate plugins). Here: https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ /blance/woocommerce/checkout/form-checkout.php
Best regards, JWSThemes Support Team
| Support |
Hello,
If you took the time to properly read my comment, you would see this is not a plugin problem.
This is a problem with the theme overriding the WooCommerce default field for Billing Address “State” in the checkout form.
If I disable the theme, the field for State works, which means the theme is removing this field. I need the State field in the checkout form on my site.
So, please tell me how can this be fixed?
Hi,
We will check and update soon. Wednesday, Feb 14th through Wednesday, Feb 20th is company holidays (Lunar New Year) for many of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until 7:30 on Wednesday, Feb 21st when most of our team returns.
Hi,
We have just updated new version 1.2.2(waiting approve). Please, submit a ticket to http://jwsthemes.ticksy.com (private ticket) . We will send new version to you.
Best regards, JWSThemes Support Team
| Support |
hello team My ticket id is #1423174 . we are waiting for your reply from last 7 hours.
Hello, I want to import the Demo Data but I can’t find the Theme Options -> Import/Export.
I opened a ticket for support but I didn’t get an answer yet.
Thank you!
Best regards, Alex Stancu
Hi,
Thank you for buying. First, install and active all require plugins. Then watch this video: https://www.youtube.com/watch?v=zH5cXcHtZ-4
You can open the topic to our support forum. Our supporter will import it for you.
Best regards, JWSThemes Support Team
| Support |
hello team My ticket id is #1423174 . we are waiting for your reply.
Hi matteomilione,
We are checking for you now!
When we done, we will response for you immediately.
Thanks for your patience!
Best Regards, JWSThemes Support Team.
thank you for your reply. check once again my ticket id. Thank you
Our email: jwsthemes@gmail.com . Please. send an email to us if you have trouble. Our item will live soon.
Best regards, JWSThemes Support Team
| Support |
Hi, can I have a grouped product with variations? Like a couple T-Shirt in single product page?
Hi shreeshiva,
You can use the WooCommerce Variation Swatches plugin to do that.Please watch this video!
https://www.youtube.com/watch?v=wqlRtry1L5I
If you have any trouble, please open the ticket. We will assist you.
Best regards,
JWSTheme Support Team.
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You dont care to understand the question! Anyways! Good luck.
Pre purchase questions. Lovely looking theme! I’m looking to create a marketplace using WC vendors pro and noticed you say your compatable, which is perfect! Is it possible to build using elements from different layouts?( I’m not a developer so no coding experience) also when I look at product pages on my I pad or phone everything is to the left, can this be changed? And noticed it’s not high resolution, what foes this mean? Thanks
There is no import option for demo content. Should i use the regular wordpress import?
The video tutorial shows options that are unavailable in the production them once imported and installed.
Hi,
You should active Unyson plugin. Then view video. Please, open the topic and send admin login to us. Our support team will assist you
Hi, I want to purchase your theme, it looks so functional and pretty, but I have to know what did you use for theme options, is it Redux or Option tree or something else? and what are the required plugins to run the theme normally?
GLWS 
Theme option use CodeStar Framework http://codestarframework.com/ ; Plugins require are Revolution Slider, Composer premium plugins and free plugins.
How many plugins did you use? Or can I take a look at your admin panel?
2 premium and about 9 free plugins. You can view description images. We also support free installation.
I’m not asking for installation, I’m talking from a developer perspective, if there are too many plugins, this could affect theme speed or security and many other things… Did you use Advanced custom fields? Please if you can send me a screenshot of the plugins that you use it could be great
Is the visual composer plugin and revslider included in the price?
Thank you so much for using our theme.
About Revolution Slider. You do not need active or take care about that message active. You can update Revolution Slider with the license code. BUT, buying a theme which is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.
http://prntscr.com/ak4jhkSo you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net
We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key. Similar for Visual Composer.
To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires.
How to update latest plugin: https://www.youtube.com/watch?v=WhAHwvRK8uM
Thanks and let me know if you need another assistants!
Best regards, JWSThemes Support Team
| Support |
Hi obada-qawwas,
About Revolution Slider. You do not need active or take care about that message active. You can update Revolution Slider with the license code. BUT, buying a theme which is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.
So you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net
We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.
To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires. Thanks and let me know if you need another assistants!
Similar for Visual Composer.
https://youtu.be/WhAHwvRK8uM
Best regards,
JWSTheme Support Team.
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Thanks so much – increasing the memory limit worked perfectly One other question, for some reason there is a white border around every page so that part of the instagram on the landing page etc is hidden – where do I check to make sure it is full width as in your demo? I have uploaded the sample data etc already. Thanks
Thank you, just sent in a request. If it can be sorted soon that would be fabulous thanks again for a great theme!
Also for some reason the individual product pages look different with spacing that isn’t there in the demo. Thanks again!
Sadly that didn’t work but I will put in on the ticket I just submitted. Will it be looked at soon, sorry but I was hoping to get this done today
All fixed and looks fabulous Just one final quick question, how do I disable the ‘new’ and ‘sale’ badges etc that appear on some products? Thank you so much for your patience
Hi Simone,
This is problem related to plugin.When you add a product with price is discounted. The discount label will appear. http://prntscr.com/hwbf8z
And about the “New” label. It will display when you add a new product. After 5 days it’s will be disappear.
If you have any question, please get back!
Best regards,
JWSTheme Support Team.
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Thank you for your reply I used css to hide it for now , but it is good to know that after five days it will not be an issue (so many new products on a new website!)
Have a great weekend!
Hi,
Please, increase memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Best regards, JWSThemes Support Team
| Support |
Hi, I have just purchased this theme – it is gorgeous! I have uploaded the theme files however when I click to preview on my existing website I receive this error : Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 130968 bytes) in /nombreusesgraines.com/wp-includes/class-wp-query.php on line 1668
What do I need to do to get the theme to work. Thanks again for the fab theme
Hi,
Please, increase memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Best regards, JWSThemes Support Team
| Support |
Perfect! Thanks so much
Lack of style.css during installation
How to import all demo data ?Thanks!
Hi tearsfish,
Please follow this video!https://youtu.be/zH5cXcHtZ-4
If you meet any trouble, please open the ticket to our support forum. We will assist you.
Best regards,
JWSTheme Support Team.
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Hello, I’m in China. I can’t open Youtobe. Do you have any other documentation or a screenshot ? Thanks!
hi, prompt when importing the demo data: Failed to create tmp table _fwbk_wp_woocommerce_api_keys. Unknown collation: ‘utf8mb4_unicode_520_ci’
Hi, I’ve already imported the demo data, but I found that only 32 pages, product types and product layout pages can’t be found. In addition, there is a serious problem, as long as a Revolution Slider installation, the /wordpress /wp-admin will be error 500, can not be opened, the website can not be displayed normally,I hope to reply as soon as possible. Thank you.
Hi, all the other problems have been solved. There is only one problem, that is, the problem of demo data pages is incomplete ,product types and product layout pages can’t be found。This is my demo address：http://123.57.239.90/wordpress/
Congratulations! Excellent work and design. I wish you big sales.
Thanks! 
