176 comments found.
Hello!
I installed demo content. This is good. But i can’t edit page, after updated page i see this: Not Acceptable. An appropriate representation of the requested resource /wp-admin/post.php could not be found on this server.
How fix this problem?
Your support site don’t work. I try create ticket but i see: SORRY, AN UNKNOWN ERROR OCCURRED.
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
I created ticket, but i don’t get a answer
Your customer support is working?
Hello!
I try to translate theme, but it does not translate.
My steps:
1. I downloaded blance.pot
2. I translated blance.pot using Poedit
3. I save translate
4. I upload 2 files in language folder of blance theme on server (ru_RU.po, u_RU.mo)
5. But the translation does not work
How fix this problem?
Why don’t you answer me?
I’m very disappointed
Please check your customer support site
I am waiting for an answer to the first ticket 2 days
it is too long
I do not have time to wait for an answer for so long, I am waiting for an answer 2 days.
I want to make a refund. I tried to contact you, but you do not want to communicate with me. I’m sad to write it.
How can I limit the number of Related Products?
Hi,
Please, open the ticket after buying. We will check and assist you. Our support center: http://jwsthemes.ticksy.com
when importing the demo according to the video the template would be ready, I have the following error the images are not shown of the products and this detail when you finish importing (maximun execution time of29 seconds exceeded in / home / gjeodihk / public_html / wp-includes / class-wp-image-editor. php on line 402)
note: WPBakery Page Builder asks me for a license to be activated what the solution would be, if the template comes with these integrated premiun plugins
they would help me a lot thanks for your attention
Hi josedavid23,
Thanks for reaching us!Please open ticket to our support center! We will assist you to solve the problem.
https://jwsthemes.ticksy.com
Best regards,
JWSTheme Support Team.
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Support |
Hi,
Please, contact support hosting and request increase max_execute_time to 120 or 180. This is problem hosting.
When you purchase a theme from ThemeForest that bundles Visual Composer or other premium plugins, you are free to use these Premium plugins with the theme. However, your Blance purchase does not give you individual Visual Composer licenses that allow you to activate or download these plugins as you wish. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. Please don’t worry if you see warning messages about the plugin license activation.
New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins to make sure there are no bugs that will conflict with our own update. We will also fully test new theme versions before releasing them on ThemeForest.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Hi, Change PHP.ini values like this max_execution_time = 600 memory_limit = 256M post_max_size = 64M upload_max_filesize = 64M max_input_vars = 2000
now I have the following message
the execution failed. pleace check error.log
Any suggestions to fix this problem thanks for your help regards
Best regards, The JWSThemes Support Team
| Support |
Hello, How do you create a menu under menu item and link it to a mega menu you’ve created via visual composer item
Hello,, Can you change the opacity of the hover image?
Hello,
I’ve opened a ticket on August 2018 to ask an update to make the theme fully compatible with woocommerce 3.4.0.
Woocommerce is at its 3.5.5 version now and the theme is compatible up to 3.3.x.
No update on the ticket neither to the theme have been made. My support licence is expired now.
I updated my theme. There is still a few errors like bellow. But it’s ok to me.
“blance/woocommerce/checkout/payment.php version 3.4.0 is out of date. The core version is 3.5.3”
Thank you Support Team.
Hi, I read docs about Page Layout Options. But it’s doesn’t tell: how to access page layout options, I can’t see that function. Please help me!
I can’t install the following plugins JWS Post Type, UserPro, Woocomerce Image Mapper, YITH WooCommerce Frequently Bought Together I get this error “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Hi,
Thank you for choosing Blance – Clean, Minimal WooCommerce WordPress Theme. Sorry for the inconvenience.
Please, send an email to us with your purchase code + WordPress admin login. We will assist you in installing plugins.
Our email support: jwsthemes@gmail.com
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Hi, please reply my ticket. I have waited for 2 days
Hi,
Thank you for choosing Blance – Clean, Minimal WooCommerce WordPress Theme. Please, open the ticket and follow your ticket.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available.
Best regards, The JWSThemes Support Team
| Support |
I have the same problem.:( But my support is expired. Soo do You can help me?
I have a problem on my theme search. When I search items there is no result. But my support is expired. Soo do You can help me?
please assist on this info, thanks in advanced
When uploading image I keep getting an error that just says “HTTP error.” There no details or anything that tells me what the issue is.
I have 7-8 other Wordpress sites running on the same installation. None of these have this image upload issue. I tried uploading an image with Blance enabled and I get an http error. I switched to Twenty Nineteen and uploaded the same image without issue. I re-enabled Blance and the error returned. This is clearly a theme problem.
Hi,
This article is useful: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/
I tried to do unzip manny time but stylesheet missing issue remain same
Hi Team
Today i have updated theme facing issue 1. Automatic change function.php permission
2. Stylesheet missing please check the snapshot: http://prntscr.com/mj7l4k
Please help what is the issue i know my support is expired but i am asking basic security concern why facing the issue
Hi,
Automatic change function.php permission. This is a problem hosting. Please, contact support hosting and request checking.
You should unzip and only install blance.zip (Blance > blance.zip).
Regards, The JWSThemes Team
I tried to do unzip manny time but stylesheet missing issue remain same
going to try here but i have 2 critical tickets, not heard anything for days now
is this theme compatible with both WooCommerce subscriptions and WooCommerce membership?
I purchased your theme but my code is not working for the WPBakery Plugin.
Thank you so much for using our theme.
When you purchase a theme from ThemeForest that bundles Visual Composer, Revolution Slider plugins or other premium plugins, you are free to use these Premium plugins with the theme. However, your Blance purchase does not give you individual Visual Composer and Revolution Slider licenses that allow you to activate or download these plugins as you wish. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. Please don’t worry if you see warning messages about the plugin license activation.
You can use these plugins with the Blance theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the Blance purchase code to activate one of these plugins).
New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins to make sure there are no bugs that will conflict with our own update. We will also fully test new theme versions before releasing them on ThemeForest.
How to update latest plugin: https://www.youtube.com/watch?v=WhAHwvRK8uM
Best regards, The JWSThemes Support Team
| Support |
Hi still not heard from the private email msg i made
Hi,
Thank you for contacting. Please, open the ticket to our support center: http://jwsthemes.ticksy.com We will assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau Best regards, The JWSThemes Support Team
| Support |
oh sorry its not a support i just wanted to know if the theme could do this: https://cl.ly/e9b8b2
Hi,
Please, see the live site: http://preview.themeforest.net/item/blance-clean-minimal-woocommerce-wordpress-theme/full_screen_preview/20846862
If our live site has a similar function. You can open the demo page and see the shortcode. You can custom code.
You didn’t have a purchase badge. We don’t support to custom code match to your requirement.
Best regards, The JWSThemes Support Team
| Support |
Hi,
WooCommerce has been updated Version 3.5.2 . and When will Blance Theme be updated?
When are you going to up date this theme…
