274 comments found.
How can I amend the text on the search form?. The placeholder currently says “Type and hit enter” and I would like to change it.
Hi, you can use Loco Translate plugin for that (translate UiCore Framework plugin).
Hi! After latest update (just today 3.2.6) icons etc broken. Can’t put the ticket also, as the “Select the item you need help with” section only shows ”-” and it won’t load more. Please let me know how can I make it fine again?
Hi, please try the following:
1. Go to Elementor – Tools – Regenerate CSS & Data.
2. Go to Theme Options and hit Save.
Also, make sure you purge all caches if necessary.
Do all of your themes use the same backend admin core?
Hi, yes, all our themes have the same functionalities, as part of UiCore Framework.
There is one thing which needs to be fixed, if we see menu on mobile view, the sub-menu does not opens as sub-menu rather it goes straight down rather showing some line difference from which any one can differentiate between the menu & sub-menu. I hope you understand.
Got it. We’ll fix this in 3.2.7.
Like the way i have these arrows to create a differentiate between menu & sub-menu. SCRENSHOT: https://paste.pics/H23SU
Can our business website be showcased on uicore fame ??
That’s one way to do it, thanks.
You can submit your website here: https://www.uicore.co/submit-your-website/
This page has no forms to be filled??
Hi, we’ll fix that page, but in the meantime, you can submit your website at hello@uicore.co
Hey, Where i can find Metform pro license key?
Hi, you have the fully featured version of MetForm PRO. Unfortunately, we can’t provide the license key, therefore updates are only provided by us, within theme updates. This is the case with all bundled plugins on ThemeForest.
Okay, Thanks!
Hi. I’d like to purchase this theme, but I have questions about the license policy.
For example, I have a domain mydomain.com and two Wordpress sites on it ( on mydomain.com and mydomain.com/en). Do I need to purchase this theme twice (for each site under the same domain)?
And what about Wordpress Multisite? If I use Wordpress Multisite and it has 2 sites in it, should I also buy the theme twice?
Hi, you can use a single license on as many domain folders or subdomains. You only need a new license when you use the theme on another domain.
More info here: https://support.uicore.co/help-center/articles/7/theme-licensing
That’s great! Thank you!
Hello, again.
I am trying to install the Brisk theme and it’s plugins on my client’s wordpress multisite ( I can provide you with the item purchase code, if needed)
The theme was installed correctly, but the plugins caused errors.
Here is the data from a log file. Can you help me with this? I tried to register on https://support.uicore.co/help-center and ask for help there, but I failed.
[01-Jun-2022 20:17:47 UTC] PHP Warning: sprintf(): Too few arguments in /home/g/.../public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 156
[01-Jun-2022 20:18:18 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/g/.../public_html/wp-admin/includes/template.php:2546) in /home/g/.../public_html/wp-includes/pluggable.php on line 1421
[01-Jun-2022 20:18:18 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/g/.../public_html/wp-admin/includes/template.php:2546) in /home/g/.../public_html/wp-includes/pluggable.php on line 1424
Hi, those are warnings that come from WordPress, not the plugins. If it affects the functionality, we will need to take a look at your install. You can send the login details on our support system (we believe it’s working now), or on support@uicore.co
Thank you!
Hey, While importing a UI Page Template, i am getting this error “There is an issue communicating with our API server. To continue using UiCore Library, please enable API Connection Proxy, then try again.”
As said by your team, this error is fixed on 3.2.6, and i am currently running the same version.
Hi, first, check the connection status in Theme Options – System. If it says unsuccessful, enable API Proxy. If it’s successful, try switching between Blocks and Pages tabs in UiCore Library to refresh the list.
Another thing you can do is Refresh UiCore Data in Theme Options – System.
I have done all of these steps, API Connection status is successful.. tried with refreshing the UiCore Data in Theme Options – System too. Still it didnt worked for me. Same error shows up “There is an issue communicating with our API server. To continue using UiCore Library, please enable API Connection Proxy, then try again.” Kindly help me on this.
ADDON: Blocks are working fine but not the Pages.
Got it. It’s probably cache. Try hard-refreshing the page a few times. You can also flush dns on your computer: https://blog.hubspot.com/website/flush-dns
I have done that too, still getting same error.
Can you provide me seo agency ui elementor template zip ??
You can use demo import to get it. Make sure you uncheck theme options, menu and widgets, so it won’t overwrite your content. Page and media will be imported separately.
Hey Brisk,a lot of the demo imports having issues. https://brisk.uicore.co/seo-agency/
Here’s one for example. Could you please look into this? Thanks.
Hi, are you having trouble importing the demos? Or is it the previews that are broken on your end?
Hi thanks for the swift response, when I import it looks just like the previews that are broken and when I preview them on the uicore site they appear broken as well.
Got it. Can you set up temporary admin access for us to check? Send it in a new ticket here please: https://support.uicore.co/
Previews look good on our end. Try clearing browser cache, maybe that will help.
Oh thank you I didn’t think of it being a cache problem. Should of known, that fixed it. Thanks UiCore!
Hi Uicore, wonderful theme. There is some problems on the demo pages with broken images and other things. Could you take a look? It’s happening on multiple demos. Here’s one of them https://brisk.uicore.co/development-agency/#
Here’s one of broken image https://brisk.uicore.co/development-agency/wp-content/uploads/sites/12/2019/11/development-agency-feature-2.jpg
Hi, thanks for pointing this out. We fixed all of them.
Hello I am using the Brisk theme for my company web page. How can I switch the position of the top banner announcement, to put it below the navigation menu? Many thanks in advance!
Hi, it’s possible using some custom CSS. Can you send your website URL so we can give you the exact code? If you can’t share the URL here, please open a ticket on our support system: https://support.uicore.co/
The idea is to locate the yellow banner with the contact details of my company bellow the navigation banner. Many thanks in advance!
Got it. Add this code to Theme Options – Custom CSS: https://uicore.d.pr/UYzC1y
Unfortunately it won’t work with Smart Sticky header, so you will need to disable that in theme options (not sticky, just the smart sticky feature).
Thanks a lot, it works fine! Could you find a way to make the same, but with an sticky header? I really want to use an sticky header on the page! Many thanks in advance!
No problem. The code works with sticky header, but not with Smart Sticky function (the one that hides on page scroll).
Hello, how do I put a search bar on the classic header? I prefer using a search bar instead of a search icon please.
Hi, you can use a widget for that:
1. Go to Theme Options – Header – Enable Widget Area (Desktop Screens Only) 2. Go to Appearance – Widgets – Header Custom Area, and add a Search widget. These are the settings I recommend: https://uicore.d.pr/a2BKAp
Hi, I have ” API Connection Proxy issues on Updates” I would like to submit a ticket to UiCore help center, but the first category field can’t be selected (Select the item you need help with), so I could not submit a ticket. I was wondering how can I get the support?
Hi, the API Connection issue was fixed in 3.2.6, so make sure you’re using the latest version. I know Updates is not accessible on your end, so you will need to manually update this time, by downloading the theme from your themeforest account, then uploading it in WordPress (make sure you update UiCore Framework as well when prompted).
About the support system, I’ve deleted your account so you can create a new one. Try logging in with Envato, and see if it works. If it still doesn’t, you can always reach us at support@uicore.co
Ok! Thank you!
Hi,
I would like to try https://try.uicore.co/brisk/, but it seems, that it does not work:
https://prnt.sc/yeIPf0aX_6Ho https://prnt.sc/L4zds41lr2lhIt shows still the same calculation, after writing the result, it shows error.
Thank you
Hi, can you try again? Use a private tab or hard refresh the page this time.
The calculation seems to be OK, green confirmation is displayed (https://prnt.sc/c9yv8mFElqXx). But there is no mail in Inbox. I tried it on two e-mails and also waited for several minutes.
Sorry for the delay, should be working fine now.
Thank you for your support, yes, it works now.
Hi there, we are having issues with the Elementor editor not loading and after trying several options, it appears that the cause is the UICore plugin. When we deactivate that plugin, Elementor loads normally. When I activate, it will take a minute to load or more often, return a 502. All our plugins are up to date and so is WordPress. We have premium Elementor running as well. I know that Brisk cannot run without UICore, so hopefully there is another solution. I look forward to hearing from you. James
Hi James, this is most likely caused by insufficient PHP Memory. We recommend a minimum of 256M. If that doesn’t solve the problem, please set up temporary admin access and send it on our support system and we’ll debug it for you: https://support.uicore.co/
Thanks, I have submitted a ticket.
Can you please integrate content egg and affiliate egg plugin for price comparison and review website?
Hi, we’ll check it out, but cannot guarantee the plugin integration.
ok..Please check
Hi guys, I’ve extended my support, but can’t see anywhere any info on that, no new license code, and not able to contact you on your help center.. What’s wrong with the license update?
Hi Andreas, go to support system – account settings – sync purchases. That should refresh your support period.
Allright, seems to have worked, now I see the new key.. thanks!
Hello, Its not working properly for me, i installed theme and import demo business consultant theme, i have edit header or any other in theme panel its not reflect in my website properly. database shows error 5.5.5 version and also import inner pages also showing error.
hello sorry wrongly sent. i purchased affirm theme
hi guys, i bought these theme yesterday but after uploading it to my website and activating it, seems it was not able to install the 3 needed plugins. i have submitted a ticket on your platform but as yet no reply… its have been over 24 hours…. what is the turnaround time for your support team??
Hi, your ticket was answered. We usually reply in less than 24 hours, however, we do not work on weekends.
Hi. I already mentioned in comments before but this is veryyy strange bug that I cannot replicate myself on desktop, and I do understand reason of having on a mobile resolution, but my team mates ALL of them have is basically back button in dropdown menu, some of them have 13 and some of them 15 inch macbooks. With Safari/Chrome installed doesnt really matters, but they get it. How I can fix it?
Hi, we already answered the previous thread. Please send us more details on support@uicore.co
It would help if you could send:- the url of your website
- screenshot of the issue
- the screen resolution where this happens
I have just updated the theme and it has changed menus, color schemes and layouts across my customers site. Is there something I am missing? Why has it done this?
Hi, update shouldn’t change the settings. We can take a look at your install, so please send us temporary admin access here: https://support.uicore.co/
Also, please let us know what version you had before updating and what has changed after. Thanks
Support has run out so can’t raise a ticket. I will have to rectify myself. Thanks anyway. Might be worth you looking just to double check. We updated the Uicore Framework plugin and other plugins and for some reason the update seems to have changed the site layouts, header, logo, colours and more. Wanted to check why that was so I could make sure it didn’t happen again. Never-mind, thanks for coming back to me
Ok, got it, you can also reach us at support@uicore.co
Awesome thanks, I will message now
