531 comments found.
Hi, How do you set up the smaller slider?
Thanks!
Hi there!
Can you send a mail to support@commercegurus.com mentioning your username and ‘Smaller Slider’ and we’ll send it to you.
Thanks!
Simon
Hello, nice theme! I intento to use it integrated with Reactor (a tool to transform it in a native app). I just need to know if I can create a shoppong page without using shortcodes. Reactor doesnt recognize shortcodes, so my page cant call sliders, list products or anything using shortcodes such as Page Builders of any king.
Does this theme depends on shortcodes? thanks!
Hi there,
thanks for getting in touch!
The theme does indeed rely on shortcodes for things like the shopping page (we use WooCommerce which requires use of key shortcodes).
Be sure to check this out if it’s App Presser you’re referring to: http://apppresser.com/extensions/ecommerce-bundle/Best,
Colm
Hello. I will use Reactor, not apppresser. Reactor is a new product from apppresser company that doents have that ecommerce bundle. Can you tell me if all woocommerce themes relies on shortcodes to list a simple woocommerce product page? thanks!
Hi there
Not for a product page but it needs WooCommerce shortcodes for the Cart and Checkout pages. I’d check thoroughly with Reactor first that a theme is compatible as I’m not familiar with how their system works.
Best
Simon
Hello.
I read all comments related to image size(500750) in main page.
But, I couldn’t change image size in main page.
My image size is 500500.
Could you let me know how to change image size?
Thank you.
Hi there!
You can change that size in WooCommerce > Settings > Products
For images that are already uploaded you’ll also need to install and run the ‘Regenerate Thumbnails’ plugin to redo images to the new size.
Best
Simon
Simon. Thank you.
I deleted all products and I have uploaded product again. But, My image size in main page is still 750/500. New uploaded product also has 750/500 size?
Kind Regards,
Erin.
Hi Erin
Have you followed the instructions above?
If you have and it’s still not displaying at those dimensions send your site and WP login/password to support@commercegurus.com. The instructions I gave should work perfectly without you having to delete any products.
Regards
Simon
My page banner doesn’t show up. I added an image and it wont display
Hi there
Could you send us an example of a page where this is happening to support@commercegurus.com
Thanks
Simon
Hi Guys,
Is there a built in feature with Captiva that shows a sold out sign over the product photo? Very much like the ‘Sale’ one you’ve created?
Also when a customer is selecting a variation (eg clothing sizes) if a particular size is out of stock, can this be shown somehow?
Regards,
Ash
Hi there Ash,
This is not a Captiva feature at present (nor a WooCommerce feature).
This plugin claims to do it
https://wordpress.org/plugins/woocommerce-sold-out-products/But I’ve not tested it.
Re: variations – if an item is out of stock it should display this once the variation is selected -assuming you’ve configured the variation line correctly to not allow back orders etc.
Best,
Colm
re: global out of stock notification settings.
Scroll down to “Inventory options”
Ok, thanks for the info Colm.
I’ve tried a couple of plugins (including the one you mentioned) and have been unsuccessful in getting them to work. Not just with your theme, pretty much every WooCommerce store I’ve worked on. Would you considering adding this a feature in a future update? Again very much like your ‘Sale’ badge?
Hi Ash,
We’ll definitely give it consideration for a future lease.
Best,
Colm
Hi, I want to buy this template and just want to make sure if I will get the homepage-6-smaller-slider. Also can you please let me know if we will get the demo content along with images? Thanks in advance
Hi nexuslink,
Thanks for getting in touch!
If you do purchase, send us an email to support@commercegurus.com and we’ll send you the smaller slider 
You will get demo content but the images are grey placeholders as we don’t have copyright to distribute the images used in the demo.
Best,
Colm
Hi, Purchased it. How can I get it now?
Also sent the email but from different email so will it work?
Hi, Is anyone there for providing the support? We have purchased the theme and we want to install the small slider. How can we get it now?
Hi Vijay
We have replied to your email with the Smaller Slider.
Best
Simon
hello, I would like to understand how to put this banner on the homepage.
Link photo: http://oi60.tinypic.com/73mkvp.jpg
Hi!
That’s ‘Captiva Message Box’ shortcode in Visual Composer.
If you follow the tutorial videos included in the documentation and install the demo data you can work from a homepage which will have that already – much easier!
Best
Simon
I changed the menu’s fonts and sizes under capitva settings but it doesnt seem to change the menu at all….any ideas? there is no custom css overriding anything.
Hi there
Can you send your site link and a WP login to support@commercegurus.com and we’ll check it out. Thanks!
Simon
Hi , Captiva Team
I love this theme. But can you help me about a issue? My wordpress backend admin panel is very slow. Sometimes my front pages are the same.
I installed the cache plugin. It speed up the front pages. But the backend admin panel is still slow.
Please help me to check it out.
Thank you very much.
Best regard, chenghsuan
Hi there,
This is not an issue with the theme – which is blazing fast. It’s most likely a plugin you have which is slowing down your install or your own low powered hosting.
If you send you us your WP site url and admin user/pass to support@commercegurus.com we’ll take a look for you.
Best,
Colm
Hi Simon. For some reason, I’m unable to add the social media icons to my top bar. Here’s my url: http://ursospecial.com/
I added a text widget, then entered the Title: Connect With Us! Copy field: [captiva_social_icons icon=“fa-facebook” url=”https://www.facebook.com/ursospecial1”]
I also wanted to add this into the second footer, but am having the same issue.
Thanks in advance for your help!
Patty
Hi Patty,
Think this is sorted for you now by email?
Let me know if you need anything else!
Colm
Hi, dear. I am facing a problem, the add image button is not functioning at frontend visual composer editor if i activate the Captiva Toolkit plugin and it will work when I deactivate Captiva Toolkit plugin. May I know how to solve this issue? Thank you!
Hi there,
Thanks for getting in touch!
In order for us to troubleshoot this can you send me the following:
- WP Site url - Site Admin user/pass - Hosting control panel user/pass (e.g. cpanel) and/or Ftp login
to support@commercegurus.com and I’ll take a look.
Thanks,
Colm
Hi,
How do I update the plugins that came with the theme?
There are some plugins that have had updates since the last captiva update so I wanted to know what would be the best way in doing this.
Shah
Hi Shah
Thanks for getting in touch!
The included plugins are updated when the theme is – this is to ensure full compatibility and so that nothing breaks – we need to test everything thoroughly when a new version of Visual Composer is released for example. You will get a mail from ThemeForest when a new version is available.
Best
Simon
Hi,
I am unable to install the demo data. I have emailed you regarding this. Eagerly awaiting your advice.
Thanks.
Hi Mark
Replied via email 
Simon
Hi there,
I’ve just had my site moved to a new server under a new name and i’ve got a small problem in the admin area where whenever it try and change a page using the visual composer it give me this error:
Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line
I’ve noticed if i disable Captiva Toolkit the visual composer works again but my homepage does not display correctly.
Can you let me now how to fix this, i’m not sure if it’s caching or due to the old site sill being active? It’s active while I ensure this new one is working correctly.
Hope you can help.
Hi there,
This is not a theme issue – it’s to do with your new server configuration.
You need to get in touch with your host.
There’s a support thread on the main WordPress forums with similar issues.
https://wordpress.org/support/topic/fatal-error-ob_start-cannot-use-output-bufferingBest, Colm
Hi,
Is there a way to changes the name captiva theme options to client layout options?
Like branding it for the client.
Thanks
Hi there,
Thanks for getting in touch!
This is set in /captiva/admin/options-init.php but I wouldn’t recommend changing it as you’ll be forking from the main theme version which will make theme updates a bit harder to complete. (you’d have to rename each time you update).
Best,
Colm
Hi there,
We purchased your theme and are needing some assistance in order to go live with our new e-commerce clothing site. We have found some bugs that need to be addressed, but do not want to put the web address out public just yet as we plan to launch this week the site so I emailed you personally.
Things that need to be addressed are loading times, ipad rotation problems, 2 variable item problems, and category listing problems that we have found thus far. Please help as I have one of my developers working on the site needing your assistance with your theme. Thank you.
Shaun
Hi Shaun!
Mail sent 
Colm
Hi,
This is probably a very simple question, but I’m hoping you can help. I’ve installed the theme, but cannot seem to find the 6th slider option (http://captivatheme1.commercegurus.com/homepage-6-smaller-slider/) within the LayerSliderWP menu.
Is there somewhere I can download it – or maybe I’m just overlooking it?
Thanks so much for your help – this really is a beautiful theme! 
Best, Veronica
Hello Veronica!
Thank you for your kind words! If you send a mail to support@commercegurus.com mentioning the smaller slider I’ll get it over to you asap 
Best
Simon
Hello,
Do you know a good Facebook login that works well with your theme?
I want costumer login using facebook, or at least have the option to do that.
Thanks..
Hi there,
We’ve not tested any Facebook logins with Captiva but there are plenty of them but you’ll need to test – this is probably the best one
http://www.woothemes.com/products/woocommerce-social-login/Best,
Colm
hello, I bought your theme but I can not see the banner product category … can you tell me why?
Thk
Hi there,
It sounds like you’ve not imported the custom field xml data.
If you send us your WP Site url and WP admin user/pass to support@commercegurus.com we can do this for you.
Best,
Colm
Hello,
Very great theme! How can we use Home page 6 Smaller Slider? It is not included with the download file. I hope to hear soon from you.
Regards,
Saci