Hi dpak4eva,

thanks for getting in touch!

Captiva comes with Visual Composer which makes it really easy for people with little or no coding ability to create lots of different kinds of layouts in minutes. Nearly every page you see on our demo including all the different homepages are built using Visual Composer.

There also lot of theme options to allow you to change color, typography, imagery etc. without any coding whatsoever.

Let me know if you’ve any more questions

Colm

You’re awesome. Thanks!

Hi medi8tor,

Thanks for getting in touch!

You can safely ignore both of these messages. The next update to the theme will hide them. We have licensed both plugins for the Captiva theme so you don’t need separate license keys.

Best,

Colm

ok no worries, – btw i just emailed about something else. thanks

Hi medi8tor,

I’m looking at your email now and I’ll respond asap!

Best,

Colm

Hi there carbel,

thanks for getting in touch!

We recommend the free plugin which still works great with WooCommerce

https://wordpress.org/plugins/cloud-zoom-for-woocommerce/

Best,

Colm

Ah Great Thanks for your reply i will get it in this few days

Hello Cypriano

Captiva includes .mo and .po files so it will be easy to translate into Portuguese.

Best,

Simon

Hello!

No problem, you can set up an ad box with a ‘Captiva Content Strip’ shortcode.

To get the content looking the same we used a h4 and a button shortcode in the content area.

<h4 class="larger">Fun in the Sun 2014</h4>
[vc_button title="View More" target="_self" color="wpb_button" icon="none" size="btn-small" href="#" el_class="see-through"]

If you need further help, just send your WP login details and the address to support@commercegurus.com and we’ll give you a hand.

Best,

Simon

Thanks!

Hei Aril!

That’s a strange one as I can see the logo on this link: http://www.blaseinstrumenter.no/wp-content/uploads/2014/08/Logo-1_800x100.png

Perhaps try these steps:

• Update to the latest version of FF and clear the cache
• Rename the file to something simpler, e.g. ‘logo.png’
• Try saving it again in Photoshop

If none of those work send us your WP Login details to support@commercegurus.com and we’ll take a look!

Simon

Hi. I forgot that i had adblock plus active on firefox. Once i deactivated adblock, the logo was displayed. But it’s a bit strange that adblock blocks the logo image and not the other images…

Any way to make adblock not think my logo is an ad?

Hi Aril

I imagine it’s to do with how the file is named. The _800×100 might be misinterpreted as a banner ad. Perhaps try renaming the file to something simpler and see if it still happens.

Best,

Simon

Hello!

If you could send a couple of details to support@commercegurus.com we can take a look:

• The website address and a WP login
• Your FTP details

Thank you!

Simon

Hello Mike

Would you mind sending on your WP Login details to support@commercegurus.com and we’ll take a look ASAP.

Thanks!

Simon

Hello!

First I’d recommend you update Captiva to version 1.2 (video tutorial is in the post above)

Then, in Custom Code under Captiva Theme Options, add this line:

.sku_wrapper { display: none; }

That should hide the SKU.

We’ve added it to a future release to include a toggle in the theme options.

Best,

Simon

Hello!

Is this the prompt for Ultimate Addons for Visual Composer?

If it is you can just dismiss and ignore the prompt. The Ultimate Addons plugin is included with Captiva and is licensed correctly. We’ll be looking to have this notice permanently removed in the next release.

If you’re looking to update Captiva there’s a quick video here which explains the process: https://www.youtube.com/watch?v=ZC68VigIbCQ

If there’s anything else you need you can also send a direct message to support@commercegurus.com

Best,

Simon

Hi Simon,

Yes it is. Thanks for the info, I’ll leave this then if it’s going to be removed.

Regards,

Ash

Wow, you’re quick Thanks for the info. Just about to hit the Buy button, but one final question: With your theme, am I able to create a section like the top one in this theme: http://demo.udthemes.com/encore/wordpress/ ?

See how the main image (iphones) floats above the background, and when you move the browser in to the mobile dimensions the image bumps up top AND gets resized larger? Can I do this with your theme? Thanks again!

Hello!

Yes, that’s straight forward with Visual Composer. You can create a row (with a background image for example) and break it into two columns.

On mobile the columns collapse and the image will appear larger.

Any problems, just ask!

Best,

Simon

Great. Sold. Thanks again!

Hi there shankinson,

thanks for getting in touch!

You can just dismiss and ignore this prompt. The Ultimate Addons plugin is included with Captiva and is licensed correctly. The plugin is installed just after the theme activation process and is fully usable despite this prompt looking for a purchase code.

We’ll reach out to Brainstorm Force and see if there’s a way to have this prompt to permanently be removed.

Best,

Colm

Hi there ChanelRene,

Thanks for getting in touch!

We do support price tables

You can see a demo here:

http://captivatheme1.commercegurus.com/pricing-table-demo/

We do this with the excellent free plugin called Easy Pricing Tables which we’ve fully tested with Captiva and it works great and is fully responsive and very simple to use.

Best,

Colm

Hi there reboot!

I’ve copied the changelog below.

The update to Ultimate Addons 3.3.2 was triggered by your request for parallax backgrounds. It also fixes on of the bugs we spotted when testing on your server the other day (the image 404 when in the frontend editor).

Captiva V1.2 Changelog:

* Fix: Fix custom css issue by updating to Redux 3.3.5.9
* Fix: Minor FF compatibility bugs fixed
* Fix: Improved rendering on iPad landscape
* Tweak: Better Layerslider noskin support - no need for custom skin anymore
* Tweak: Disable preloader by default
* Tweak: Update Ultimate Addons to 3.3.2
* Tweak: Updated Captiva Toolkit to 1.2.3
* Tweak: Improved demo data xml import

Hi there lmw626,

Thanks for getting in touch!

Apologies the release took longer than expected to release live.

Did you setup the Envato toolkit plugin with your themeforest credentials? If you did you’ll be able to update instantly via that plugin.

Here’s a simple guide as to how to setup the Envato plugin

https://www.youtube.com/watch?v=ZC68VigIbCQ

You don’t need to install the plugin if you installed it during the initial theme install (you would have been prompted to do this).

Just follow the steps about how to generate an API key and how to configure it. You should be able to update automatically once you have this setup.

Hope this helps!

Colm

Hey there zach!

Nice to hear from you again

The good news is that the flow of the product details page has the product image appearing above the title, price etc. it’s just floated to the left in the theme.

Can you send me an example of how this plugin is working on your site with Captiva to support@commercegurus.com and we’ll see if there’s something that can be done to make it work for you.

thanks so much for the kind words honeydo

Hi there cdnstech,

Thanks for the feedback!

Is this Will? I don’t see the “purchased” notifier beside your username? In any event the theme should be flying once we update you to 1.1.1.

Perhaps confirm to me via support@commercegurus.com if you’re who I think you are and we’ll take things from there

This is Sabrina, Will has been helping me out. I am doing the build, though. Thanks for all of your help!

I am not sure how to change it to say “purchased”

Hi there,

thanks for getting in touch!

Yes, it’s absolutely possible to change the thumbnail dimensions to be almost square and the theme works quite well with that type of image aswell

Hi there reboot

If you send me your cpanel/FTP details I’ll take a look straight away – support@commercegurus.com