531 comments found.
Hello, it’s possible to remove the bullets from unordered list?
Hi there,
If you open a ticket at the link below and include an example page and take a screenshot of the specific list we can advise on how to do it.
https://commercegurus.freshdesk.com/support/tickets/newBest,
Colm
Category List view Single Column – I just upgraded my captiva and now I can’t assign my default list view for woocommerce categories to only 1 column. Before the update 1 was an option, now it starts with 2. Is there any way to override that?
Hi there,
I’m not sure what specific theme feature you’re referring to. Nothing in relation to Category views has changed in the theme in several years.
Can you open a ticket via the link below referencing this comment thread and include a screenshot of the specific element you’re referring to and I’ll review.
https://commercegurus.freshdesk.com/support/tickets/newColm
Hello, I migrated site from temporary url to definitive.
Now map on contact page is not working anymore.
Shoud I tell you the new URL to update Google Maps API or something like that?
Thanks.
Colm
Seems a different problem: http://www.amatodetailing.it/contatti/
Possible?
Hi,
I don’t see any map on your map at all – my advice would be to re-create the page using the original content for the page (if you don’t have it simply create a new, separate WP install and install the demo data again and copy the markup from the original page content).
Best,
Colm
It’s on page text
[vc_row type="full_page_width" padding_top="" padding_bottom="" css=".vc_custom_1454946699328{margin-bottom: 50px !important;}"][vc_column css=".vc_custom_1454946735873{margin-bottom: 50px !important;}"][captiva_map height="390px" lat="42.049922" long="12.399541" zoom="15"]Amato Car Care,
Via degli Olmetti 41/N
00060 Formello
Roma, Italy[/captiva_map][/vc_column][/vc_row]
Is the Captiva Toolkit plugin active ?
Toolkit was disabled! Thank you!
Hello, I migrated site from temporary url to definitive.
Now map on contact page is not working anymore.
Shoud I tell you the new URL to update Google Maps API or something like that?
Thanks.
just replied to your other comment.
Hi guys. I am really enjoying using your theme on my online store. If you don’t mind I just want to make a suggestion for future releases/versions of the theme. Can you please consider adding a TECH SPECS pdf download on the product page for each product? Much like your SIZE GUIDE link but obviously different for each product.
Hi there,
Thanks for the feedback. Rather than adding that to the theme, there are probably third part WooCommerce extensions that can do something like that.
It would be worth getting in touch with the Woo guys directly and they’ll point you in the right direction.
Best,
Colm
Thanks I will contact the guys at Woo.
Hi, can it be that woocommerce does not work properly in the latest version? For example, you can not remove items in your shopping cart. Is this a known problem?
Hi there,
WooCommerce works perfectly fine with the latest version of Captiva – no known issues.
If you’ve any caching plugins active or have any host based caching active try deactivating it and see if that fixes it – it sounds like that’s the issue.
Best,
Colm
Hi Guys.
After successfully updating my theme, I am now getting this message:
The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Layer Slider.
I have version 5.6.9 layer slider on my site and I see the latest is now 6.1.0
I can’t find the Layer Slider zip file in your theme update files I downloaded.
Regards
Reuben
Hi there,
simply deactivate Layer Slider and then go to Appearance -> Install plugins and click then update under Layer Slider.
Remember to reactivate Layer Slider after you complete the update.
Best,
Colm
Thanks
Hello – I just updated Captiva theme and my “Captiva Theme Options” panel went away. Where can I access these options?
Hi there,
It should still be there. Make sure the Captiva Toolkit and Redux Framework plugins are active.
Best,
Colm
where to add google map api key for captiva google map element available in VC and used on Contact us page . My map does not load on contact us page. How can i show google map using captiva google map .
Hi there – this account is not registered as a buyer of Captiva – send in your purchase code via a ticket for support queries.
Thanks
Simon
i am a developer and working on this theme for my client . if you can help on this topic .
Hi there,
Sorry – we only provide support for customers who can confirm the information we’ve requested. Please ask your client to confirm their purchase code to you and then send us that information to support@commercegurus.com and we’ll be able to help.
Best,
Colm
Hello, I can not get the button to appear in the store mode. Is there any option in settings for this? Thanx
Hi there
Not quite sure what you mean – no add to cart buttons appear while you’re in Catalog mode – that’s the point of it.
FYI – Your support period has now expired – for any future support queries if you can renew first via the theme details page – thanks.
Best
Simon
Sorry, I say, that when I activate a product in the store, I do not see the purchase button. My question, is: Is there any option in the settings of the theme, that has the possibility to activate or deactivate this button of purchase? best regards
Yes, there’s a Catalog mode which removes the purchase buttons. Captiva Theme Options > WooCommerce General Settings. If it’s enabled it removes the buttons.
If you need us to log in to your site and look closer at any issue you’ll need to renew support.
Regards
Simon
Ok, thank you! Best regards
Hello! How do I remove the parallax effect from the page banners? thanks!
Hi there,
There’s no easy way of doing it right now via theme options I’m afraid. What I would do is use a child theme and modify page.php to remove references to “skrollable”
You may also need to do the same in page-full-width.php too.
Best,
Colm
Hi, purchased this theme with a different account, but hopefull you can still help me. I’m having some problems with these two grey lines beneath the menu (see http://nl.tinypic.com/view.php?pic=303b6ew&s=9 ). How can I remove them? Thank you in advance for your reply.
And now we’re at it: how can I make the slider go from edge to edge? When I change the template to full width, it still doesn’t seem quite right. Thank you!
Hi there
We’re only able to offer support to customers with a valid purchase code – you’ll need to create a support ticket via this link and include the code from your other account. https://commercegurus.freshdesk.com/helpdesk/tickets/new
Best
Simon
Hello – how to I amend the link for the “Contact Us” link in the top bar? When I click it goes to a 404 error page. Website is www.moonbootstore.com.au. Thanks, Andrew.
Hi Andrew
It’s a menu item. Appearance > Menus – change the menu dropdown to ‘Top Menu’ – you can edit it there. Remove the old Contact Link and add the new one.
FYI – Your support period has now expired – if you can renew it via the theme details page for any future support requests – thanks.
Regards
Simon
When do you anticipate a theme update to incorporate WPBakery Visual Composer 4.12.1
Hi there,
We plan on releasing an update to Captiva in the next 7-10 days – there’s a major WooCommerce update on the way (WC 2.7) so it will come with that.
Best,
Colm
Hi dear. I’m sorry but after a lot of search, I have some questions. Firstly, i would like to say you thank you for your work about this template!! But i would like to install the new update without loose all my change about the template. How i can do it?
Secondly, i would like to put social logos at the footer like on your preview.
Third, how to change change the translate on the popup when i switch the mouse on the shopping bag? it’s about add to card and the checkout.
Again, i would like to removed the line :”sort by default, the grid and list choose and the “show the 5 results? on the “boutique” page.
Too, I would like to put the button and the number of product just under the price.
Lastly, i would like to know how to change the size of each banners or blocks on the responsive template?
And to say you my translation was impossible i don’t know if it’s about a plugin or other but it’s impossible. Thank you very much again for your patience. Best regards
my website: https://myfrenchteeth.com i have forgotten, it’s impossible for me to put the httpS and the first page. all others page are ok but the first doesn’t, have you an idea?
Hi there
Can you submit any support questions via our ticketing system instead: https://commercegurus.freshdesk.com/helpdesk/tickets/new
We try to keep the comments thread clear for pre-sale queries.
Thanks
Simon
Hi, i posted a question yesterday but no answer.
Hi there,
Just replied
Please allow between 24-48 hours for replies to support tickets – thanks!
Colm
The version of my WPBakery Visual Composer is 4.11.2 (the last one is 4.12) with captiva 1.9.3. Will be updated to 4.12 for the next release ? Thank’s !
Hi there
An update to the theme is available today actually, with the latest Visual Composer.
Regards
Simon
Hi Captiva, in our eCom built with Captiva and WooCommerce, the “Sort by Price” button doesn’t work: http://www.strikecalzature.it/shop/?orderby=price We tried to ask to YITH support (the company with several premium plugins on our site) but for them the problem is related to the theme and woocommerce. Via console i can’t see particular errors, every price is inside every variation so.. can you help us? Best regards, Michele
Hi there Michelle,
Your support has recently expired. To continue to receive support from us you must now renew support.
You can renew your support once you’re logged in here http://themeforest.net/downloads – look under your purchase and select “Renew support now!”
The sort by price shouldn’t be affected at all by the theme as it’s not something the theme generates – it’s generated by WooCommerce. You can confirm this by switching to one of the default WP themes and seeing if the issue persists.
Best,
Colm
CAPTIVA theme why the theme is much slower than boulder and suave theme, https://tools.pingdom.com/, Performance grade is also very low,only D,and load time also long than them.Why not optimize it?I want to buy boulder,but it not support IE9!!!
?
Hi,
The theme IS optimized. Your pingom evaluation is misplaced. Our theme demos are not optimized as they are completely uncached to allow for our theme live demo customizer work.
Second if you evaluate the actual results of the pingdom test you’ll see all the issues are pretty much not things you do with the theme – but with WordPress, server setup and WordPress plugins.
It’s possible to get Pingdom scores of 90+ with pretty much any theme if you know what you’re doing.
Colm
Hello, I just purchase your template yesterday than today my plugin LayerSlider WP can’t be upgrade. I used the licence you send me with the template but it doesn’t work. Thank you for your help. Best regards
Hi there,
Despite the notice, you do not need to enter a key for LayerSlider. We purchase an extended license for the plugin on your behalf. You can safely ignore this message. We periodically update the plugin when new versions are made available and once we’ve tested them to make sure they work well with the theme.
Colm
Thank you very much for your fast and nice reply!
We’re off to WordCamp Europe!
WordCamp is an annual meetup of WordPress developers, we’ll be meeting lots of wonderful folks over 4 days in Vienna, Austria from Thursday 23rd June until Sunday 26th June. Official Site
What this means for you
Support tickets will be queued until we’re back in the office on Monday 27th June
In the meantime be sure to take a look at our Solutions Knowledge Base for commonly asked questions on all of our themes.
Simon & Colm
