531 comments found.
Hi, I just downloaded the latest version of Captiva from here and am getting the “Your theme (Captiva) contains outdated copies of some WooCommerce template files.”
Hi there,
We’ve an update on the way within 24 hours 
Colm
Thanks Colm…One thing to check too. The “Captiva Google Map” seems to be a little wonky too. Please see screen shot: http://www.evernote.com/shard/s383/sh/f17a7b89-5b7d-4fae-aa75-8323f9919ae0/a5b18956a4437f8fd3e992a24904fa20
Also, couple of other issues I just found (hate to be a nuisance). On the contact US page, the icons in the “our details”block are messed up” 1. http://www.evernote.com/shard/s383/sh/cfd80e8a-be71-4f28-b71c-de64df62ddb6/f07c9c5cce71470b27c1cbbe6b78fa26 2. http://www.evernote.com/shard/s383/sh/2ac63663-c615-46ab-b2ee-7c63ae4f448e/c5b93c7a2b7b8029a8ce4b00b5bd6017
Hi there,
hmm ok that’s weird – as soon as this release is approved we’ll take a look at those early next week.
Best,
Colm
I received a notice that you have a new update. I installed it and it still shows some template files that need updating….am I doing something wrong?
captiva/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0, captiva/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.0,
Hi there,
I suspect you’ve not applied the update correctly.
If you download the theme and go into /captiva/woocommerce/content-product.php you should see a reference to
* @version 2.5.0
in the file header
You need to ensure those files are installed correctly.
Best,
Colm
Ahh, I see what you mean. Thank you.
No worries
Hi there,
We have an update in beta which resolves the double latitude issue you reported (thanks again!). If you shoot me an email to support@commercegurus.com referencing your themeforest username I’ll send you the beta.
Re: icons – this isn’t an issue for me on a clean install of Captiva with the latest demo data so this is something specific to your install. My guess would be you might have a plugin conflict. Try deactivating all plugins except Visual Composer, Ultimate Addons for Visual Composer and Captiva Toolkit.
If it’s still an issue shoot me your site url, the page url and your WP admin user/pass.
Thanks,
Colm
Hello, is this theme 100% compatble with woocommerce 2.5.0?
Hi there,
We’ll have a WC2.5 compatible version released within 24 hours.
Best,
Colm
hello, how do I add custom menu in different languages in the footer? Thanks
Hi there,
I’m not entirely sure what you wish to do. If you want to display different language variations to different users in different languages you’ll need a plugin like WPML.
Best,
Colm
I have installed WPML and i did realize if i added multilingual text widget in the footer, i have the option of choosing the language. However, i add custom menu, this option does not show up.
Hi,
You’ll need to get in touch with WPML support – they should be able to advise you on the best way of achieving what you want to do.
Colm
Hello, i saw that you add a product Category banner option here http://captivatheme1.commercegurus.com/woocommerce-setup-captiva-theme-docs/ Is it working with captiva 1.9? I don’t see it in the category product options.
Hi there,
Yes it does – you need to ensure you have the page custom fields imported
https://commercegurus.freshdesk.com/solution/articles/5000615664-page-category-settingsColm
Many thanks, great !
No worries
Hello,
I would like to know that size must have the logo?
Thanks you for support
Hi Alberto
This should hopefully help: https://commercegurus.freshdesk.com/solution/articles/5000617482-how-do-i-make-my-logo-bigger-Best
Simon
Hello, i want buy your Template (Captiva WP Woocommerce), but I would like to know if at the time of purchase (and if I can not do it) if you could install me the demo of your template with the relevant sections, menus and images. (I provide data access). Thanks
Hi there
Yes, we can help with the install if you provide us the following details to support@commercegurus.com
- WordPress link and login (clean install of WordPress) - FTP Details - Your Purchase Code (in the email you get after buying the theme)
A free install would usually take between 24-48 hours after receiving the correct info.
Regards
Simon
nzpainter Purchased your theme has way to many glitches - i just shut it off and used an old theme and all plgins css worked fine- video played, wishlist button appeared proper
Hi there,
Rather than posting multiple comments can you please update the main ticket you’ve opened on your issue. Our theme doesn’t have way too many glitches. We’ve thousands of customers who have no issue with our themes – including Captiva. When there are glitches – which happen with all themes from time to time – you’ll find our support team are very willing to resolve any issues which turn out to be theme glitches (and not plugin conflicts or something else not theme related). Your first ticket came in less than 24 hours ago and you’ve posted twice since then. We’re on Christmas vacation so we will look into this when you provide a valid user/pass on the main ticket and once we get a chance to.
Colm
hello dmwdprime here.. i installed yith but your css is overriding the plugin css. and not liking the wish list css. how to i overide your captivia css.
theme overides the video player – 1700 or 6800 and the video plyaer can’t be seen- owl-item 170px show sthe video as a line.. please look at your theme – why does it overide plugin css…
Hi there,
Can you send me an email with your WP site url and your WP admin user/pass along with some specific examples (with example urls) of the 2 issues you refer to and I’ll advise on what needs to be done.
Colm
how do i get the search bar to show up after the menu and not in front of it in the top-bar?
I’m working on nzpainters website , his testimonals image is huge and it is suppose to be 175×175- tried css and no go what could be making it huge 1150 width n hieght?
Hi there
For support questions, send them to support@commercegurus.com along with
- Your Purchase Code
- WordPress link and login
- Screenshot of the exact issue along with the page link it occurs on
Thanks
Simon
hello ,i get for my layer slider You’ve reached the maximum number of authorized installations for this purchase code. Enter another purchase code or deauthorize sites before trying to add new ones
also the plugin brainstorm jscomposer will not install the key and api nothing happen when i click on register,
none of the serial keys are working..
Hi nzpainter
You don’t need to enter any of the serial keys. We’ve purchased a corporate license for these plugins – updates to them will be included along with theme updates. Those fields are only for people who have purchased their own individual license.
Regards
Simon
Hi, I updated your theme and now our blog is displaying full posts not summaries. Under reading I have “Summary” enabled…any ideas?
Hi there,
Our blog code has never changed so you must have had custom code in place.
You need to use more tag https://digwp.com/2010/01/wordpress-more-tag-tricks/ This is what we use here http://captivatheme1.commercegurus.com/blog/Best,
Colm
Is that how its always been, with the read more tag?
Yes. Exactly.
Sorry, strange. Thanks!
No worries
Hi I am getting the issue “Your theme CAPTIVA contains outdated copies of some WooCommerce template files.”
Hi there,
An update for Captiva was just released which resolves this.
Best,
Colm
Thanks, is it live yet on CC? And what version number am I looking for, could you let me know which files to upload, it would be nice to just upload the specific files I Don’t see your updated change log.
Hi,
It’s live here on themeforest You should be able to get it from your downloads section http://themeforest.net/downloads
the changelog and file list is here now:
http://themeforest.net/item/captiva-responsive-wordpress-woocommerce-theme/8241498Look for V1.9
Best,
Colm
Hi. Is it safe to upgrade to WooCommerce 2.4.10 yet?
Hi there,
Not just yet – there’s a theme update coming hopefully by Monday which provides 2.4.10 compatbility.
Thanks,
Colm
Hi, i just installed WPML for translation, but the button. Proceed to cart did not show up @ string translations .
Is there another place to change this one?
I mean Proceed to Checkout and update cart
Hi there,
Please send me your WP admin user/pass and site url to support@commercegurus.com and I’ll take a look (and can you reference this comment thread too please – thanks!)
Colm
Hi, Does the theme Support RTL and Arabic Language CSS Style
Thanks
Hi Akram
Captiva has limited RTL support, our most comprehensive RTL supported theme is Adrenalin – http://www.commercegurus.com/buyadrenalin
Regards
Simon
Hi, question about the Visual Composer recent update. Since i’ve updated it as advised in email from Envato, it became almost impossible to edit all my current pages. I can see VC in the backend editing, but: 1) when I click on Edit the window doesnt open 2) even if it opens and I do changes they don’t get saved 3) I cant even see “Text” editor button in the backend anymore
Those problems happen depending on what browser I use. With Chrome almost nothing works at all. But in overall, I cant edit my current pages now.
Searched for information about similar problems but haven’t found any answers yet.
Hi there
It sounds like you might be low on memory, are you using a shared host? Try disabling some non-essential plugins – the only ones 100% needed are: WooCommerce, Redux and CommerceGurus Toolkit.
Also increase memory allocated via this method: https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/See if that helps.
Regards
Simon
Hi,
1. does this support multi vendor/brand, and allow filter by vendor/brand? 2. is there a refund policy for this product?
Thanks,
Hi there
- WooCommerce doesn’t support either by default, you’d need to look into plugins to incorporate this functionality.
- Refunds are processed by ThemeForest directly, not us. As it’s a digital product they tend to be only given if the product does not work as stated.
Regards
Simon
Good afternoon, I’m writing in order to ask you a question about a doubt we have with the element Captiva Testimonials. Is it possible to translate the testimonials into another language using this element? We have a website in two languages and, of course, we want to translate this part of the website too. How can we do it?
Many thanks in advance,
Hi there,
You would need something like WPML to easily translate custom post type.
https://wpml.org/Colm
Hi Colm, We already have this plugin (WPML) and we still cannot translate the items in the element Captiva Testimonials. Could you please give us another solution? What we cannot translate it’s just this part of the website (testimonials), the rest of the content is already translated with this plugin.
Tanks in advance
Hi there,
WPML is the best way. There should be no reason why you can’t use WPML for this task. If you send me your WP site url, WP admin user/pass and your ftp/cpanel details I’ll schedule some time to review this.
support@commercegurus.comColm
Hi there! I just update the theme but I can’t find Captiva Theme Option on wordpress backend. What should I do? Thanks
Hi there
If you updated from a very old version of Captiva you need to simply install the Redux Framework which you should be prompted to do if you go to Appearance -> Install plugins.
Regards
Simon
Hello,
Love the theme – thanks for a great product and great support.
I’m running version 1.8.1 and I’ve noticed that in the latest versions, when a user selects a product variation on a single product page, the variation image being displayed in the owlCarousel now reverts to the first image, no matter what variation image is assigned to the selected variation. In prior versions, the correct variation image was displayed. Is this a bug you’re seeing elsewhere?
I could be wrong, but these lines in the inline script (lines 69-71) in single-product.php appear to be telling it to go to the first image instead of the image for the selected variation:
$( ".variations" ).on( 'change', 'select', function( e ) {
sync1.trigger( "owl.goTo", 0 );
} );
Shouldn’t that 0 be a variable based on the selected variation’s image position? If this is already on your radar and you have a fix in mind, do you mind sharing? Otherwise I will attempt to fix in my child theme.
Thanks, Matt
Hi Matt
Sorry for the delay in getting back to you – can you send on an example link of this occurring and a login to support@commercegurus.com
Thanks
Simon
