2390 comments found.
Hello,
If someone has built their site on Claue 1.0 version, then is it necessary to move to Claue 2.0? It’s like almost developing a new website Should we stay in Claue 1.0 version? Please let us know
Hi,
Thank you for your comment. For your question: you don’t need to switch to claue 2.0 because the 2 versions are different.
Best regards
How to display all categories in the side menu? See screenshot https://ibb.co/CznmZ8b
Hi,
To display category in layernavigation you should assign products for sub categories
Best regards
Hi, license only for one domain, but what should I do if I have active it for test in the local env. Now I want to use it online. Or what should I do if I changed domain of website?
Hi,
You can follow our document to active theme for dev site: https://www.magesolution.com/themes/claue/docs/m2/index.html#install-theme (step 4)
If you want to active for other dev domain, please send a request to info@magesolution.com, we will help you.
Best regards
Hi I want to know if the theme support multi-stores please ?
Hi,
Sure, our themes support for multi stores.
Best regards
Does more people have issues with child images on configurable products on front end with Claue Version 2.0.2? When I select a color of a product, the image changes to a placeholder. In the backend, all images are working fine. At Claue 1.9.18, I also had not any issues.
Hi, we have noticed that the “instant search” of the theme returns a different result than that of the Magento default catalog search. Can you help us understand why this happens? Thanks.
Hi,
Thank you for your feedback. Could you provide your site url so we can check it direct on your site ?
And best for us to support you if you can open support ticket on our support system: https://arrowhitech.ticksy.com/
Best regards
It appears it doesn’t work correctly with a muilti store setup. When a store uses a different theme (for example luma) all the css from the modules (lookbook, brands, cookie notice enz) are loaded in the luma theme. Therefore it’s not usable for me.
Hi,
The extension is a completely separate from the theme so it will always work in all themes, we are checking this again and will improve it in the future.
Best regards
In Claue 2.0.0 (and 2.0.1) something seems to be wrong with the “Products Tabs” accordion view which only shows below the width of 768 px.
Also after updating the theme to v.2.0.1 admin panel still shows it as 2.0.0
Hi,
Thank you for your report. We will check and update it soon.
Best regards
Please do it as soon as possible as it completely ruining the product page layout.
2 weeks later and version 2.0.2 has not fixed the product tabs layout issue. Can you please explain?
Hi,
Our developer reports that this is a theme feature, on screens below 768px the tab will automatically change to arcodion. It is not bug.
Best regards
Not sure if that’s a good feature as in previous version accordion was available in all screen widths. What should we change to have this option back (accordion showing above 768px as well)?
That is necessary for mobile view, please check screenshot: https://tinyurl.com/y2jhyjxw
Currently, there is no option to change it, you will need custom code to do that.
Accordion option was available on all views in the previous versions.
Hello, have you had the chance to test if this theme is compatible with Abobe Commerce Cloud?
Hi,
Thank you for your question. Yes, we have tested on Magento Commerce Cloud version, it is compatible.
Where can i look template for product detail page.
In Admin -> MGS -> MGS Theme Settings [Product Details Page] Default Template: Choose template for product detail page
only default.
i’d like to have sticky info template.
Thanks
Hi,
Thank you for your comment. We will check that issue and will update you soon as possible.
Best regards
Hi,
In claue 2 we have moved this setting to Extra Gallery module, please check it.
Best regards
The license code is not valid – URGENT Cant open a ticket without it.
Hi, did you select the Claue theme when you open the ticket ?
Please try to open the ticket again.
Yes, now it works fine and I was able to submit a ticket. Thanks!
Hello,
Good to hear that 
Best regards,
Hi there,
We have a problem with the activation key. A few months ago we bought Claue 2 theme and installed it on our Magento website. We activated it successfully, but a few months later, when we tried to change the home page, it gave us the error “Activation is required”.
Why is that happening and how we can solve it?
Hi,
Please try to active it again. We have reset for your purchase code.
Best regards
We tried but it returns the same error “The theme has not been activated or your purchase code has been used for another domain”
Hi,
Please use your purchase code to active the theme before you change the homepage layout.
Best regards
Hi, it still does not work, can you advice?
Hi,
Sure please submit a ticket here: https://arrowhitech.ticksy.com/, we will check for you
Best regards,
Hello,
Is the Frontend Page Builder present in Claue 2.0? Or does 2.0 use the base magento page builder function?
Also, is there documentation available now for Claue 2.0?
Thank you.
Hi,
Thank you for your comment. For your questions:
1. Yes, the CMS Front-end Page Builder is included in the theme
2. This is our online document: https://themes.magesolution.com/claue/docs/v2/
Best regards
Does Claue 2.0 come with a Quick Start Package too?
Hi,
We are not attaching quick start pack for claue 2 at the moment because the installation package is too large and we can’t upload it.
Best regards
Can I buy an install service for claue 2 quick start?
Hi, please send an email to info@magesolution.com or info@arrowhitech.com. We will discuss about that.
Hi, how can I fix when in Product Details if there is a video in product images and the user click to video it stucks and shows the loading animation forever. Magento version 2.3.7 Claue version 1.9.9
Hi,
Please open a support ticket here: https://arrowhitech.ticksy.com/
Our developer will check it for you.
Best regards
Hi Team,
We are facing issues while adjusting the Menu in Claue theme. As soon as we try to add menu items and show it on fronend the theme is breaking. Can you please help us.
Hi,
Please open a support ticket here: https://arrowhitech.ticksy.com/
Our developer will check it for you.
Best regards
Hi team,
Our support has expired, if you could help us in this just once our problem can be solved. We have purchased Claue themes many times and recommended it to many clients. Can you please once help us here?
Hi,
We cannot help you with as little information as you provide, we need more information, a few screenshots will help us more.
Best regards
Hi Team,
We are facing issues while adjusting the Menu in Claue theme. As soon as we try to add menu items and show it on fronend the theme is breaking. Can you please help us.
Hi,
Please open a support ticket here: https://arrowhitech.ticksy.com/
Our developer will check it for you.
Best regards
Hi team,
Our support has expired, if you could help us in this just once our problem can be solved. We have purchased Claue themes many times and recommended it to many clients. Can you please once help us here?
Hi,
We cannot help you with as little information as you provide, we need more information, a few screenshots will help us more.
Best regards
Hi Team ,
The theme composer is not working as expected, we are unable to call the products on homepage. Please let us know what do you require to correct this issue.
Hello,
Please send an email to this address: info@magesolution.com, we will have a look and support you
Best regards,
Dear Team ,
We have mailed you from this email id: khilesh999@gmail.com
Please check and let us know what is required from our end.
Dear Team any update?
We have mailed the issue to info@magesolution.com
Hi,
We have replied you, please check your inbox.
Best regards
Hi Team,
We have sent one mail on themeforest@arrowhitech.com dated 8th November, 2021. Can you please check and reply.
Can you please check and reply.
Sorry for later reply. We will check and reply you soon.
Hi, I purchased the item last march 4, 2020. I never used it and forgot what domain I registered. Can you help me by providing me the domain I used to register or can I ask you to replace it with my local domain?
In Claue 2.0 we cant override the styles-m.css styles with custom style. What’s the solution for it? already tried manually created .css file added to the header and “Custom Style” section in Front-end Builder > Font & Style but still some classes being overridden by styles-m.css file.
How to regenerate the styles-m.css file based on our own custom style
Hi,
If you want to use custom style, maybe you should use more parent class to override the styles-m.css
Best regards
Unfortunately this is not working either. For example wanted to remove image min-widh:100% with the code below and it’s still being overridden by styles-m.css
.owl-item .active .product.media .product.item-image img:not(.zoomImg) { min-width: none !important; }
This was not the case in previous Claue versions, where we can easily use custom.css. really disappointed with that.
Should styles-m.css file not regenerated after running: bin/magento s:s:d -f en_GB en_US ?
Maybe it is problem of your browser caches ? Please check this file: https://your_domain/pub/media/mgs/fbuilder/css/your_store_id/fbuilder_config.min.css
If you can see custom style in this file, it should work.
Hi. Browser caches are definetaly not the issue as we are clearing them every time and tried all different browsers and incognito modes. We can see our custom styles in fbuilder_config.min.css, however they are being overriden by the style from: static/version…/frontend/Mgs/claue/en_US/css/styles-m.css
Please try to add your custom code inside below code:
@media (max-width: 767px){
your_custom_code}
Same story, custom styles from both: fbuilder_config.min.css & manually created styles.css are being overriden by static/version…/frontend/Mgs/claue/en_US/css/styles-m.css styles what is making a customising the theme a real nightmare.
Please send me a link of your site. We want to check it.
Sure, check it on the test product page: https://dev.pestwestordering.com/testproduct and check for example .product.media .product.item-image img:not(.zoomImg) class.
Hi, seems it is problem of your style, min-width cannot have a value of none. And I don’t know what you want to change when you set min-width none for the image.
This one was just an example. What we want to do is to restrict the product image width, not to be bigger than 500px and you’ve set min-width in the theme for 100% what makes images overstretched and blurry.
We can confirm with you custom style in claue 2 still works, we have tried many times on our dev environment.
If that’s the case what style should I use to override your style for the product images in order to have them not wider than 500px at any time?
Hello,
You shouldn’t do that, I don’t think that you should ask us about how to customize our theme here, if you think that it is a bug, please submit a ticket: https://arrowhitech.ticksy.com/, we will have our development team there and support you. It is not a good idea when you comment to ask customizing here.
Thank you
Best regards,
Dear Sirs Could you inform your support-dev to stop kidding us and fix our problem. Ticket 2909462. Regards
Its NOT SUPPORTED.
Hi,
Sorry for later reply. I checked your ticket and noticed maybe our support agent is not understanding what you mean. Could you explain them clearly ? so they can better assist you.
Best regards
Well noted, thanks!
Hi, we are still waiting your fix, Thanks!
Hi,
We have been working on it and will update you as soon as possible
Best regards,
