83 comments found.
Hi, i know my support expired but I’m wondering if there is any chance of getting a psd of the hexagon photo treatments on the Creative Team demo, footer, and homepage?
I want to use this theme again.
Regards,
Hi,
Please download the hexagon designs we have available here:
https://we.tl/t-vptBwOkJGsThe link will be valid for three days
Kind regards,
BoldThemes team
Thank you
Hi,
We are glad we were able to help.
Kind regards,
BoldThemes team
Hi. I have an issue with maps component. I put API key in input and right coordinates, but it didn`t start working. There Is an error in conlose. The same error is in the console on demo site https://codiqa.bold-themes.com/creative/contact/
Uncaught (in promise) TypeError: Cannot read properties of undefined (reading ‘AdvancedMarkerElement’)
Hi,
Our mistake, we haven’t updated the theme on our demo site for a while. Today we did. Thanks for the heads up.
In order to resolve the issue, update the theme and the Bold Page Builder plugin – the latest theme version is 1.2.4 – https://documentation.bold-themes.com/changelog/codiqa-changelog.txt
You can use one of the methods described here to update the theme: https://boldthemes.ticksy.com/article/7123/
Once you update the theme, you should update the Codiqa plugin as well – the Codiqa theme and the Codiqa plugin versions should be in sync at all times. You will be prompted to update the plugin once you update the theme.
Kind regards,
BoldThemes team
Hello, I have problems with the wordpress version 6.6.2 and the theme. It says both are compatible but I can activate it without a problem in my site
Hi,
Can you tell us which version of the theme and Codiqa plugin are you currently running?
Kind regards,
BoldThemes team
1.0.6 and the child 1.0.0
Hi,
You are running and outdated version of the theme.
The latest theme version is 1.2.3 – https://documentation.bold-themes.com/changelog/codiqa-changelog.txt
Please update the theme to the latest version using one of the methods described here: https://boldthemes.ticksy.com/articles/
Make sure to update the Codiqa plugin as well once you update the theme.
Kind regards,
BoldThemes team
Hi I have a presale question. Does this allow us to integrate chatgpt API so that users can chat and ask questions? Also does it allow us to key in custom knowledge base into the database? And I only want the theme AI Chatbot to only focus and only allow user to ask questions on psychiatric and noting else.
Hi,
Thanks for contacting us.
No, Codiqa does not provide that kind of functionality out of the box. You would need to add third party plugin of your choice with the desired features in order to achieve what you are aiming for.
Kind regards,
BoldThemes team
hello i want to buy your theme but i want to use WP Bakery visual composer to update website pages. it is possible ?
Hi,
Thanks for contacting us.
Codiqa theme is not compatible with WP Bakery visual composer, you need to use Bold Page Builder with it.
Kind regards,
BoldThemes team
hi, I sent a refund request, thanks for approving
Hi,
We have approved your request.
All the best.
Kind regards,
BoldThemes team
Can I have psd files of the home of the “Creative Team” style
Hi,
Thanks for the purchase.
Unfortunately, we do not have a complete .psd file available. Please find the available psd (Hero Section slider) here: https://we.tl/t-ZErQn9stzA
Kind regards,
BoldThemes team
There are a number of elements that are not editable, such as the polygon graphics, in the footer and testimonial sections for example. Can you make these available please?
Hi,
We have forwarded your question to our designers, and we will let you know as soon as we get some additional info from them. Most likely tomorrow.
Kind regards,
BoldThemes team
Hi,
Please try these, isolated polygons were added to the archive – https://we.tl/t-nHpD4Jks8z
Kind regards,
BoldThemes team
Hi, My support is expired, and I don’t know what happens with my website few days before. maybe it’s an update from your support team side or something else. From 5-6 business days my website showing me an error of There is a critical site error. I just remove the theme files which I have customized in earlier and it works well with new theme upload but not running well with my customized code. it happens just few days ago before this it’s working fine. Team please give me back my website. or update it according to you.
Hi,
It seems like your theme version is not compatible with the current WordPress version.
Please update the theme to the latest version – 1.1.9 https://documentation.bold-themes.com/changelog/codiqa-changelog.txt
Please make sure to update the Codiqa plugin and Bold Builder plugin as well once you update the theme.
You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/codiqa/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
But it’s actually not worked, I just remove some lines which you have told in your previous reply of marlonbranding to remove these 2 lines. It works with this.
Thanks for your assistance.
Thanks for letting us know.
The update actually contains the same changes which you have done manually, so it is strange that it didn’t work, but the most important thing is that the issue is resolved.
Kind regards,
BoldThemes team
Hi website crashed tonight with the wordpress update…
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Hi there. Would love to purchase this template, however, I am concerned about the load speed. Can you verify this template will pass Google’s recommended load speeds? https://pagespeed.web.dev/
Hi,
As you know, page speed measured by Google depends on lot of things.
With the proper image optimization and caching plugin for css and js minimization you can ferly easily achieve 60-80 scores with the content optimized pages.
More than that requires additional understanding of google scoring algorithms and fine tuning on your side
Kind regards,
BoldThemes team
Hi,
My support has expired so I cannot write on my old ticket. After the latest update of theme the changes that were made to additional CSS by boldthemes team for adding the scroller on pricing was reverted back. Can you please help me to get that specific code back? Before the update it was working fine but now its not.
Hi,
Please find the required CSS here:
.btFixedRight.bt_bb_button {
z-index: 999;
position: fixed;
top: 0;
-webkit-transform: rotate(90deg);
-moz-transform: rotate(90deg);
-ms-transform: rotate(90deg);
transform: rotate(90deg);
right: -80px;
margin: 45vh auto 0 !important;
}
The best option is to add it to Appearance > Customize > Additional CSS, that way it will end up in the theme settings and will not be overridden by future updates.
Kind regards,
BoldThemes team
I found it from database
.bt_bb_price_list ul::-webkit-scrollbar { background: rgba(0, 0, 0, 0.1); width: 10px; border-radius: 10px; }
.bt_bb_price_list ul::-webkit-scrollbar-thumb { background: #f6463e; border-radius: 10px; }
.bt_bb_price_list ul { max-height: 13.75em; overflow-y: auto; }
.btFixedRight.bt_bb_button { z-index: 999; position: fixed; top: 0; transform: rotate(90deg); right: -80px; margin: 45vh auto 0 !important; }
.btFixedRight.bt_bb_button { -webkit-transform: rotate(90deg); -moz-transform: rotate(90deg); -ms-transform: rotate(90deg); transform: rotate(90deg); }
is this the correct one? If you can confirm? The one you sent wasnt doing the trick.
Hi,
We do not have the price list related css in the ticket history, it was either added directly to your css by our support team or was done on your side.
The second part is equivalent to the code we have sent you
The best option is to try it.
Kind regards,
BoldThemes team
Hi Team,
How can we change the background image?
Thank you in advance!
Hi,
Please see here (look for Page Background): https://documentation.bold-themes.com/codiqa/theme-customization/
If you need additional assistance, please submit a ticket here: https://boldthemes.ticksy.com/
I know that my support has expired but it will be possible to obtain the psd files of the home of the “Creative Team” style, the geometric shapes I would like to use with my own images.
Thank you!
Do you plan to make HTML version of this theme?
or nextJS (fastest web format atm i believe) im ready to buy it xd
Thank you for the answer.
Hi, I can’t find how to change shop header text…
Hi,
Thanks for the purchase. You are probably referring to the excerpt text. Please take a look at the following article which explains where to find it: https://boldthemes.ticksy.com/article/9372/
You need to locate your main shop page and end edit the excerpt there.
Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
So my support expired but I’m wondering if there is any chance of getting a psd of the hexagon photo treatments on the Creative Team demo emailed to info@davedesign.ca. I realized too late how difficult it is work with this demo if you don’t have those. Thank you.
Hi,
Sure, please find all the hexagon related psds that we have here: https://we.tl/t-zK1S5dBI03
Kind regards,
BoldThemes team
Hi, does plugin WPBackery Page Builder work with your theme, if I install it?
Hi,
No, WPBackery will not work with Codiqa. You need to use Bold Page Builder
Kind regards,
BoldThemes team
how can use custom font as coolvetica is not present in ur list and it is a google webfont
Hi,
Thanks for the purchase
Please refer to the following article on how to add custom fonts to your theme: https://boldthemes.ticksy.com/article/17280/
Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi!! The slider in home page with backgrand video doesn´t display fullscreen in mobile and Ipad , work ok in desktop view.
https://snipboard.io/K8Lmjo.jpgHi,
Thanks for the purchase.
Can you please send us the url of your site so we can take a closer look at the issue?
Kind regards,
BoldThemes team
Hi. www.tdlabs.cl, I opened a ticket support 2764498. Thanks !!!
Hi,
Thanks, we have escalated the issue to our developers. As soon as we get some information back we will let you know – most likely on Monday.
Thanks for your patience.
Kind regards,
BoldThemes team
How long will the theme be supported with future updates?
Hi,
Thanks for the purchase. We really can not give you the exact timeframe, but we intend to support it for at least two years from now
Kind regards,
BoldThemes team
