556 comments found.
Great looking theme but your support addressed about half of my issues and hasn’t replied to my follow up after about a week.
Hi Digital,
I’m sorry for the long wait. We are closed on Saturday and Sunday and yesterday was a holiday, for us in Canada. Can you tell me your ticket numbers.
Thank you Alexandre
Great theme! Is there a way to stream the song on the home page or have it only download if someone clicks on play rather having it download the entire mp3 automatically at load. The song I have on the site is 7mb so I notice the load speeds are really slow.
Hi, You cant stream your song with our player. But you can embed a soundcloud player on your site.
Thank you.
Alexandre
Pre-purchase question – Is it possible to place a promo video on the album page? For example, if the artist has done a music video for one of the tracks on an album, can that video be included on the album page in addition to a review? Is the album page done with visual composer?
Hi Ferguskim,
Yes you can add a video on the album page and yes you can build this page with visual composer. First, make sure Visual Composer is enabled for custom post types such as Albums and Events. Go to Visual Composer setting and enabled it for “Album”. http://d.pr/i/141B2
Thank you,
Alexandre
Hi. Is it possible to play music continuously? I mean when I stay on the same page of album. First song , than second….. Thank you
We will fix that in the next update. If you cant wait please open a support ticket at http://support.irontemplates.com and our support team will assist you.
Thank you.
Alexandre
What is the difference between fwrd and croma?
??? Any answer on this?
Hi Dunnjust,
The major difference between FWRD and CROMA are the audio player, the designs proposed by the demos and the album archive page.
Alexandre
Hi,
Today i purchased this theme ( i have lush also but i found these one could be easier and time saver for me ) but it was the exact opposite.
I installed it, and just after i had few issues with it.
First in the discography, in one album each play button was oversized like 3000 or 4000 pixels each, couldn’t fix it.
After i decided to import a project form irontemplates and it crashed and destroyed all my website, ( i’m actually between desapointed and tired )
I actually needs to rebuild all my website, i had only 10 pages but every files has been erased, audio files, pictures, pages, texts, SEO, everything is out.
:((((
It’s seems that all the SVG files are faulty about my issue on oversized play buttons ( play pause, pevious etc.. ) in the audio player folder in Croma Theme.
I actually deleted them all but when i refresh and save my album page nothing changes.
Hopes have help next…
Thanks.
Best Regards.
Hi Jerome,
I am sorry for the issue you have,
Could you please open a support ticket at http://support.irontemplates.com and provide us access to your wp-admin.
You can also go to www.irontemplates.com and have a chat with our support team directly from there.
Thanks,
Maxime
Hi,
I don’t know how to do but in the meantime i rebuilt my website with an other theme that is not Lush Or Croma. I rebuilt all the structure of my website and i will not change again. I don’t know if i can ask for a refund, because i will not use your theme anymore. It is possible to be refund for the Croma Theme ? Or at least a partial refund ? I wait since the day of purchase the issue appears since the install of the theme + 24 hours waited to have help ,, and i cannot wait more, so i decided to use another theme to avoid that people visiting my website on regular base, always find a maintenance note and a site closed. Hope you can understand. Thanks. Best Regards. 
Hi, can the countdown timer widget for home page be automated and updated by the events page? Thanks.
Hi Jamesliew,
No, you need to set a date in the countdown option.
Thank you.
Alexandre
Ok. How about the hot links for menu? I tried looking through the font awesome icons but can’t find Snapchat. Please help me out. Thank you.
Hi,
We will release a update soon with the snapchat icon.If you cant wait, please open a support ticket at http://support.irontemplates.com and our support team will assist you. Don’t forget to provide us your URL address and ftp access.
Thank you.
Alexandre
Submitted the ticket! I’d like to update the font awesome file on my own because client needs it asap. Thanks!
I have responded to your ticket
Thank you.
Alexandre
Thanks Alexandre. It was very details and helpful and I managed to update it. Another quick question – I would like to change the loading gif image (currently its a white square with rounded edges). Which folder is it located?
If you are talking about the loading animation from the Slider, please be aware you can select 6 differents animation in the Revolution Slider setting http://d.pr/i/1kqMT.
You can find all this gif files in /wp-content/plugins/revslider/public/assets/assets/
If you update Revolution Slider you will lose your custom gif.
Thank you.
Alexandre
Thanks Alexandre, for all the help rendered! Good luck with sales!
You are welcome and thank you.
Alexandre
Hi. Is it possible to put lyrics for each song? Thank you
Hi, To add lyrics, you can use a visual composer widget called “Accordeons”. Please use the deprecated Accordeons. http://d.pr/i/D3o1
You can create a new section for each song.
Here more info: http://support.irontemplates.com/solution/articles/13000013317--how-to-add-lyrics-to-my-albums-
Thank you
Alexandre
I don’t need the single page for the event. Is it possible to disable link in the list event and maybe put an external link instead ?
Hi,
That would require custom modification to the theme. Please open a support ticket at http://support.irontemplates.com and provide us access to your wp-admin. Our support team will assist you.
Okay thank you I do that
Okay i found a solution:
I copy this file:/wp-content/plugins/croma-music/templates/event.phpAnd i put here:
/croma-child/iron-music/templates/event.php
And after i create a custom field called “external_link” with ACF
And then i replace the line (39 of event.php) with my custom field value instead the permalink
Good Job Pixelboat.
Alexandre
Is it possible to use a soundcloud track into the audio player of the website. Like the Fullwidth Audio Player Plugin ?
Hi,
It’s possible to use a soundcloud track embed, but the look and feel will be the soundcloud one, not our custom mp3 player.
Ok never mind, it might be an idea for a future update.
Hello, i want to display the event list on the homepage. Is it possible to do that ?
Okay i’m a looser lol, you create a VC element for the event. Thank’s a lot for your theme, it is very nice !
Hey thanks Pixelboat !!
i bought your product croma-responsive-music-wordpress-theme.. but i do not understand : why this product has been released for free to the following website www.themes24×7.com, www.jojothemes.com, https://null24.net, themelot.net . if it goes like this why do i have to pay. please respond me urgently.
CROMA PHOENIX THEME – CPANEL PHP 7.0 VERSION NOT WORKING
Hi there,
The URL you mentionned are all piracy and illegal links. I’ve filled a DMCA notice to Google so they remove it. it’s illegal !
Now, for the issue you have, could you please give me more details about what is not working ? Could you please send me a screenshot of the error you have ?
thanks,
Maxime
Hello,
I have purchased this theme, and cant seem to get this favicon to work. I’ve uploaded all the sizes, but nothing changes.
I’ve tried clearing the cache, but still no luck.
Please help.
Hi,
in the new version of WP 4.5+, you can add your favicons by going to wp-admin>appearance>customize>site identity>site icons
If you use this, please remove the icons you have previsouly set in wp-admin>croma>fav icons
Thanks,
Maxime
Hello, We just purchased the license for your template. We are currently unable to install the demo version. It keeps telling us unable to install. Is there any way you can help us as we are eager set up out website. Please respond asap!
Hi there,
Could you please go to www.irontemplates.com ande have a live chat with us. We can help.
Thanks
Maxime
Hi how do i restore the original slider that was imported in the demo guys..? After altering it the slider displays funny and i want to restore just the default slide in the the following demo. Thanks for your assistance in this matter. Appreciated.
http://croma.irontemplates.com/thegrid/Hi Aberdeen,
You can import the grid demo in a new wordpress (It could be local). Export and import the slider.
Or you can share with us uor email and I will send you the file to import.
Thank you.
Alexandre
5349 Site broken… unable to access admin page after THE GRID demo import ADCINTERNET,
The following error appeared and i’ve no access to my WordPress admin page I have raised a ticket in your support … but client is waiting… please can you post remedy or look at this issue ASAP. Thankyou.
Warning: array_keys() expects parameter 1 to be array, boolean given in /home1/shark/public_html/roryohanlon.me/wp-content/plugins/yd-recent-posts-widget/inc/yd-rpw-widget.inc.php on line 865
Warning: Invalid argument supplied for foreach() in /home1/shark/public_html/roryohanlon.me/wp-content/plugins/yd-recent-posts-widget/inc/yd-rpw-widget.inc.php on line 865
Warning: Cannot modify header information – headers already sent by (output started at /home1/shark/public_html/roryohanlon.me/wp-content/plugins/yd-recent-posts-widget/inc/yd-rpw-widget.inc.php:865) in /home1/shark/public_html/roryohanlon.me/wp-includes/pluggable.php on line 1174
Hi there.
What is your URL and your ticket number ? Make sure to provide wp-admin access in your ticket.
Thanks,
Maxime
ulr is http://www.roryohanlon.me/ ticket is #5349 . Many many thanks for your fast reply… Greatly appreciated… Admin doesn’t work since installing the grid demo import btw… thanks
I reinstalled the template on a fresh copy of WP and imported the demo again guys. No issues so far. thanks for your assistance. 
Excellent ! Thanks so much.
Scrollbar over menu. Please fix
Hi,
can I set in the Product Page the Description on the right instead under the pictures?
Thx!
Hi Peachesmedia,
No, you cant. Not without lot customazition.
Thank you
Alexandre
Hi, which Grid Style is the Menue: Music made with? Thx
Hi, How can I set the news page like in the Demo?
I found it Is it possible to set 3 columns?
Hi PeacHes,
Our discography template page has only 2 columns. But you can use Essential Grid as our LIGHT and DARK demos.
If you open a support ticket or if you share your email here, I will send you the grid file to import.
Thank you.
Alexandre
hello i want to install the dark theme but each time the log display : Database restore: Timed out. Can u install it for me ? thx
Hi,
Could you please open a support ticket at http://support.irontemplates.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.
Thank you,
Alexandre
