556 comments found.
Salut Alex, J’ai renouvelé mon support pour 6 mois, mais je n’arrive pas à te contacter via ton site car ça me dit que mon purchase code est expiré.. Même une fois renouvelé!
Voici ma question:
Je n’arrive plus à post-dater mes spectacles tel que c’est expliqué pour qu’il soit affiché à la bonne date.
J’essaie de cliquer sur modifier (la date de publication) et plus rien ne se passe. Je vois que l’url change, comme si quelque chose voulait se passer, mais le petit calendrier n’apparaît plus ce qui m’oblige à poster l’event le jour même.. Ce qui est pas très pratique!
Merci pour ton aide!
Bonjour Gabriel,
Depuis Wordpress 5.6, plusieurs mise à jours sont nécessaires. Assurez-vous d’avoir Croma 3.5.6 https://irontemplates.ticksy.com/article/12214/Une fois le theme à jour, allez au wp-admin>appearance>install plugins Vous verrez ici si certains plugins nécessitent une mise à jour.
Je pense que les mise à jours règleront ton problème.
Alex
no demo …. demo not working
Hi,
For technical support, please open a support ticket at https://support.irontemplates.com and our support team will assist you.
Thanks
Max
It appears my site was hacked through the Chroma-Music plugin. I highly suggest this is patched before anyone purchase this. It has cost me hundreds of dollars to fix this hack, so I strongly warn everyone considering this theme. (Prior to this, I 100% loved the theme… and maybe they will offer to help me out… in which case, I’d be glad to remove or update this warning.)
Hi Jupebox,
I can assure you that our theme and plugin are 100% safe and we maintain them on a regular basis. Also, all our products passed all Envato’s safety requirements checks.
Could you please provide more info on which script or function you are referring to before saying that your website was hacked through the croma-music plugin?
Thanks,
Maxime
Hello,
I have created my WordPress website two years ago, downloaded your beautiful template with promo code on elements.envato.com
Now I found that I have to update my website and buy the theme. Will there be any discounts for Halloween for some of the new themes? Please let me know.
Here’s my web Nucinebieridze.com
Thanks. Nuci
Hi Nuci,
Thanks for reaching out.
Yes the theme has been removed from Envato Element almost 2 years ago.
We are not planning discount for Halloween I’m afraid. So sorry.
The theme is well maintained and very stable. We release updates on regular basis.
Cheers,
Max
Great template, my website is almost done without any help. But there’s one problem left: I used a discographie grid for my albums. When I click in the preview on the album, the list and the player is available. The album cover is in the middle, this featured album cover is blurry as background (like set on the page). But the Track list is on a white background. The heading font (the album name) at the top of this white box is also white. The preview text (set on the album page) below is black. Where can set all this colors, fonts and backgrounds for this page? The Colors of the player and the hover, Font options of the list can be found at croma music player, but not the rest.
Hi Ashes,
Please open a support tickt to https://irontemplates.ticksy.com/tickets/ And provide you url and if possible a login credential to the wp-admin.
Thank you
Alex
Can we please get Apple Music or iTunes added to Social ? hate to always have to manually update the php after each updates.
Hi Iriekid, The Itunes and the apple logo are already available. If you need more assistance, please open a support ticket to https://irontemplates.ticksy.com/tickets/
Thank you
Alexandre
Not on the Artist page
Hi,
I can add the itune logo for you. Please open a support ticket to https://irontemplates.ticksy.com/tickets/ and provide a login credential to the wp-admin
Thank you Alex
Hello dear, I bought 2 licenses by mistake, I only need one, could you please refund one? Thanks,
Hello Cobra,
Please do the refund request through the envato market.
Thank you
Alex
Thanks
My main menu is not displaying on any of my pages. https://allinmusicpool.com/
Hi there,
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you as soon as possible.
When you open the ticket, don’t forget to include your wp-admin credentials and if possible, your FTP access. It would help us a lot to resolve the issue as fast as we can.
Also, you can search for questions/answers in our public tickets forum! https://irontemplates.ticksy.com/ Perhaps somebody already asked the same questions already.
Thanks
my support just expired, i cant submit a ticket.
Hi, You can renew support through the envato market. But I can see the menu on your site. You probably have find the way to fix your issue.
Alex
its seems like its an issue with the latest wordpress update because its not working again after updating to the latest wordpress version
Since Wordpress 5.5, many updates are required. Please update Croma. And, when it is done, update those plugins: croma-music, revolution slider and essential Grid
https://irontemplates.ticksy.com/article/12214/ https://irontemplates.ticksy.com/article/12253/everything is up to date and I still have a black bar up top with no menu.
Unfortunately, we ll need to look deeper. You will need to open a support ticket if you want us to assist with the update.
Hello , i recentley upadated my wordpress to 5.5 , but i cant see the blocks in the backend of wp bakery of my pages when i edit…it shows me simple text. Sould i update the theme also?
Hi there,
You have to update Croma theme and plugins: croma-music, Revolution slider and Essenetial Grid. https://irontemplates.ticksy.com/article/12214/ https://irontemplates.ticksy.com/article/12253/Thank you
Alex
I have purchased your theme and submitted a ticket 2 days ago. Please respond as this is urgent PRIVATE TICKET #2505808
Hi darryl,
Sorry for the wait. We dont work during weekend. I m working on your ticket.
Alex
sir am purchased your theme i like it but some problems plz solve me sir how to add mail chimp ??
sir am install Capital but sir lots of try background image cannot change ?
Hi Alit,
Could you please open a support ticket to https://irontemplates.ticksy.com/ticket and provide a login credential to the wp-admin?
Thank you
Alex
sir i dont know how to login credential ?
just create a new account on https://irontemplates.ticksy.com/
sir accoutn create but sir can not show comments option plz sir help me
Submit a tnew ticket and describe your issue in the ticket. We will reply to it as soon as possible.
Hey, I was wondering if there is a way so that the albums be in order according to release date on discography page? With latest album on top and oldest at bottom.
Hi King,
The album archive is ordred by publishing date. You can easily edit the publishing date to make it sync with the release date.
Alex
Hello , i recentley purchased your theme. I have imported the phjoenix demo, but i am facing an issue. In the page tour-grid the grid with the events are not displayed , it is blank. Although the shortcode is inserted normally in the page. Can you please help.
Hi,
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you.
When you open the ticket, don’t forget to include your wp-admin credentials. It would help us a lot to resolve the issue as fast as we can.
Also, you can search for questions/answers in our public tickets forum! https://irontemplates.ticksy.com/ Perhaps somebody already asked the same questions already.
Alex
Am I able to add an image in the footer?
Hello Kahopkins,
You can insert html code in the text field. You can also select a widget area in the footer. If you need more assistance please open a support ticket to https://irontemplates.ticksy.com/tickets/
Thank you
Alex
Hello, pages with posts grid have issue displaying no content. Console says : SyntaxError: Unexpected token ’:’ at HTMLScriptElement.<anonymous> (main.js:1356) at Function.each (jquery.js?ver=1.12.4-wp:2) at e.fn.init.each (jquery.js?ver=1.12.4-wp:2) at loadInline (main.js:1342) at Object.customJs (main.js:1398) at Object.<anonymous> (main.js:1095) at Object.trigger (barba.min.js:1) at Object.onTransitionEnd (barba.min.js:1) I saw on support that “Enable Continious Audio Player and AJAX UNDER BETA” is the cause of this issue. And this is right : when disabled, pages are ok. Can you make an update for this, please ? Thxs
Hi Totoro,
The Ajax continuous player feature should work fine, but this feature can be easily broken by another plugin. Yes your issue is probably about a conflict from this feature and a third part plugin you have installed. The solution is not necessary to disable the Continuous player. If you want our team to investigate your issue, you have to open a support ticket to https://irontemplates.ticksy.com/ and provide a login credential to the wp-admin.
Thank you
Alex
or maybe you can update your Continuous player 
Still Beta ! Thxs
When trying to import demos for Capital or Dark, it seems like not all CSS is being imported. The menu styling completely disappears and icons show up as broken images. (And for Capital, the main background won’t render even though it’s set). I’ve tried importing the demos all 3 ways. Any help is appreciated, thanks!
Hello Paintasketch,
Please go to wp-admin>croma>look and feel. Just change one option and click on save to regenerate the dynamic style sheet. The issue could also be caused if you are using a secured HTTPS url and you dont use a https url as the “site url” in the wp-admin>setting>general
If you need more assistance, please open a support ticket to https://irontemplates.ticksy.com/
Alex
I am receiving an error with the theme saying: count(): Parameter must be an array or an object that implements Countable in /home/*/public_html/wp-content/plugins/croma-music/includes/class/styles.class.php on line 323
Hi there,
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you as soon as possible.
When you open the ticket, don’t forget to include your wp-admin credentials and if possible, your FTP access. It would help us a lot to resolve the issue as fast as we can.
Thanks
I can’t submit a ticket in there… I got Croma through Envato Elements and I’m not seeing anywhere to download a license or any license # in my documentation
Croma is not on Envato Element anymore (since more than 1 year) and any themes bought on Envato Element does not include support.
If you want to get support and updates, you will have to buy a personal license here on Themeforest.
Thanks
Max
Awww
Trying to replace the vertical lines under the headers. On the main page sections its fine as there is a place to change it but on pages like ALBUMS etc, you cant. When you edit page there is no option as its probably using a template but I dont know how to get at the code to change the graphic. Any help would be appreciated!
Hi,
I think you are talking about the page divider. Please look to wp-admin>croma>look and feel.
If you need more assistance please open a support ticket to https://irontemplates.ticksy.com/ticket
Thank
Alex
How to change order of albums? if it’s normal wordpress behavior it should be the newest one will be on the left but that is not working. Thanks!
- For some reason its working in the exact opposite way. The oldest is listed first.
Hello, The playlist should be ordered by descending publishing date. On this page http://croma.irontemplates.com/lowtempo/music-grid/, “Outbreak EP” is the newest album.
Hi!
I have a presale question: Is it possible to use the Capital theme without the moving announcement of the new album, but with something static instead, e. g. just text and a button?
Thank you in advance!
Hi there, Yes absolutely! Just disable the 3d effect on the layer in Revolution Slider.
Cheers
Max
