This author's response time can be up to 1 business day.
I would like to know if it’s possible to insert different address in this theme.
We have to insert 3 addresses of 3 different store, is it possible with your theme?
We are working on new design and new theme shop. Spyropress is live now and soon the other one will be with more better design new framework and builder and better support team
For any support email us on email@example.com and you will get the reply in 24 hours or less.
Hello, I am a beginner to wordpress and bought your theme and trying to set it up. I have installed the theme but it just shows the blog part of the theme and not the one page parallax. Can you point me to the right part in your documentation that will help me? Any info would be appreciated.
Hi, Please email us on firstname.lastname@example.org along with your purchase code and our support nerd will help you.
I installed the theme and imported the demo content but the hompage doesn’t have any photos although there are photos in the media folder. What can I do ?
Hi, please email your support related questions on email@example.com
Are the colors in this theme customizable in the builder section or does is require css changes?
It requires css change.
When CUTTING EDGE theme activated – in the WordPress Dashboard – there is a setting for “Galleries” – and within this there is “Gallery Categories” .. BUT – what is it for?? I create the gallery and the gallery categories but there is no way to put images into it.
Your documentation doesn’t explain this anywhere.
I know it is not a plugin, as i disabled my entire plugins folder temporarily and it was still there.
Gallery Blog Entries:
I am very surprised to find that you cannot edit the gallery once it is created.. IE If I want to remove an image from the gallery this is not possible unless I delete the image permanently – which would delete the image everywhere so of course this is not practical.
I can add extras only by uploading new files from the computer – I cannot add new images from the library into the current gallery – nor can I re-oreder gallery items . ad i can;t even delete the gallery altogether to start again.
PLEASE NOTE – I am specifically talking about Gallery BLOG items
I can’t see how I am missing something in trying to do this as i use WPRESS a lot – and I have tried every combination of trying to edit the existing gallery and it just can’t be done.
I tried using the support tab but never received a response. I was trying to import the demo content using the SpyroPress>Theme Options, as directed by the FAQ. Whenever I hit “Import content” it would throw a 403 error, saying I didn’t have access/permissions to admin.php.
I wasn’t able to find anything about this, so I sent SpyroPress a support request through Themeforest. Since I got no word back from them (SpyroPress is losing points on the product support!), I got in touch with my hosting support and found that the mod_security apache plugin was throwing a false positive for an SQL injection attack, and that’s what was blocking me from the import. They requested my IP (from which I was originating the command) to make sure it was me, and made an exception so I could complete the command.
So, if you’re having similar trouble importing the demo content, ask your host support to create an exception for you.
Cannot find option to upload logo from General Settings tab.
Could you please ticket to firstname.lastname@example.org We can check and correct it for you then
I would like to know when you expect to release the version 3.0.
Thanks in advance
It will approved today
Thanks for your submission
Our theme updated !
Thanks for your patience
Thank you for your answer !
What are your plans for this theme ? Do you plan to maintain it for a while or is it better to buy an other theme ?
Thanks for your answer
Thanks for your submission, we have update theme and plugins, code for working fine with wp4.7.3, and more clean work
If you purchased our theme, we can assistance you then
I just tried to install your brand new version 3.0 of Cutting Edge and there is a problem with the Demo Content installation..
it doesnt look anything like the demo you have on show and all the links are dead after installation… Installing demo content is usually straight forward,
Why is this happening? Soon as I click the demo installer button it says sucessfully installed demo after around 3 seconds then when i look at the home page it looks nothing like the demo you have and all links are broken
24 hours since I left my comment and this developer cant be even bothered to respond… I purchased the theme & have issues installing it.. I need some help with getting it to work… This theme does not install properly, so they take peoples money and leave you in the cold when you have issues, THEY HAVE TERRIBLE SUPPORT… people need to avoid this developer
Sorry long delay weekend, could you please ticket to email@example.com or ticket channel we can assistance you then
I sent an email to firstname.lastname@example.org at the same time when I posted this message which was 4 days ago… I will send the email again
Please send me info site we can setup for you, if not please update theme for new install.. all sample data files included packages
Hi I sent you an email yesterday… Can you please reply asap please.. Thanks
I’m still waiting to hear from you… Is there any chance of a response to my email? I urgently need your help.. Thanks
Ok, sorry about that, we can continue working today
Thanks for you patience
Hi.. So its been 4 days since I actually emailed you..Youve responded on here 3 days after my email saying ‘Sorry’ but you haven’t actually responded to my email in question.. 5 days after ive sent it… When are you going to respond to my actual email?.. I need your help asap
Sorry for our delay reply, Could you please setup your content now
Demo data just reset
I bought your version 3.0 and updated my version 1.4 and, the slider and some content disapeared. The Spyropress Builder still doesn’t work either.
I have read your slider documentation and it give the way to create a slider by “Clicking on the Sliders sidebar item in your admin section”. I dont have a Slider sidebar item in my admin section..
Thanks in advance for your quick reply.
Thanks for your submission, could you please click to support and we can setup demo data for you like demo site
I clicked on your support ticket link in my administration but your page is not found, so i sent you a mail on email@example.com and firstname.lastname@example.org. I received a “recipient not found” mail for email@example.com.
Do you find my mail ? If not how can i contact you ?
I got your ticket, Could you please send me info site to email firstname.lastname@example.org
We can check and setup site for you
I sent you info site to your email !
i saw your site http://www.lilirose-coiffure.com/ ready and customsed.
My site is not “ready and customsed”. I wait for your help for three weeks now. Your theme I bought is not working. Your Spyropressbuilder is not working.
Your behaviour is not professional. Then again, do the necessary to repair the incident or to refund my purchase.
Your theme is customised a lot code and feature, That why update theme now working well
We have checked your site and SpyroPress builder ready working. Could you please send me any screen or anywhere not working via email channel
When I validate the modification of a field of your builder, the page hangs, updates nothing and I can do nothing, not even cancel the modification in progress.
I checked again. The active theme is always the old version (1.4). When I activate your version 3.0, the layout breaks out and does not solve my problem with your spyropress builder.
I sent you an email with a screenshot named “Spyropressbuilder bug.png”.
Please continue working via email channel
I replied via email channel.
Ok, Got it
Theme does not work, won’t update and when I install the new version it breaks the site. I have no customizations done, google map marker doesn’t work and now I can’t load images either. Advice?
Could you please create an ticket for us, We can update manually for you, on new version is new update framework
Hi, when I try to open the accordion there is nothing. That could be happening
Thanks for your submissions, please create a ticket to our support team, this time is lunar new year holiday here, we will abit delay reply then
Happy new year!
Hello, where can I put the support ticket?
I have been able to fix it provisionally by delaying the loading of panelUi.init () for a few seconds
Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
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