Discussion on Cutting Edge Responsive Parallax WordPress Theme

Discussion on Cutting Edge Responsive Parallax WordPress Theme

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Dear SpyroPress

Maybe I was not clear in my last few posts. When I said PLEASE RESPOND, I did not mean avoid answering my questions and instead play avoidance tactics by giving me a Skype ID to contact you on, and yet for 3+ days you do not even accept my invite.

If this was me and I was trying to build a business and a loyal following which I know you are! you have to take care of your customers first and in a timely manner. So please do what is necessary and communicate with me to get the questions/issues I have with your template resolved.

Just remember you could be the greatest designer in the world but if you customer service skills ‘suck’ it will get you nowhere.

So here goes again:

1. In the contact module, by default it has the word ‘au’ pre typed. So when I overwrite with my email and save. Then when I view the contact form I see my email but I also see the word ‘au’ appended. Can’t seem to figure out how to get rid of ‘au’. Seems like it is hard coded somewhere. So for example. If I enter email bob.doe@world.com then on the contact form I get bob.doe@world.comau

2. I know there is a CSS file included however it is very brief. Where do I find the CSS to change my fonts etc?

3. I created a simple site using your template that has a blog page. When viewing the site on an iPhone, and navigating to the blog page, the website does not show the blog page. It’s as if the menu option has not been selected. Please advise.

Please advise.

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

resolved with authors help. thank you

I’m also wondering if it is possible to create multi-page parallax site using your drag and drop builder? For example if I want the Gallery a standalone page. Will it be possible and will it be possible to have parallax effect on that standalone page?

Will I be able to have header slider on all pages and posts and is it possible to change height?

How about submenu, any news regarding it?

How many widgets can I have at footer?

Are you doing anything about you lack of support?

Thank You !

Yes, you can…..

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Im also interested if there is a blog included and if so if you have a sample ?

Yes, Blog in included in it….. See it again we have updated the MENU Nav…..

Hello, i wanto to know if this template has a blog included? Tk.

Yes, Blog in included in it….. See it again we have updated the MENU Nav…..

Just posted a spyropress builder bug issue on your forum. Hope to get a response soon…thanks

http://support.spyropress.com/topic/box-shortcode-generator-bug-in-spyropress-builder/

It is becoming very obvious that your support for your themes is basically non-existent. You are so quick to respond to presages question but offer little or no support once a customer purchases. For crying out loud, this is a bug I found in your product and reported to you and you don’t think out deserves taking a look at it to fix?

You keep referring folks to use your support forum, but yet you never answer or monitor the forum. This is absolutely bad business. I have even attempted to help a couple of people on your support forum, a job you did not pay me to do but I did because those folks are in pain of buying from you and getting lost on how to get started with your product. New Buyers beware!

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Dear SpyroPress

PLEASE RESPOND

I was a bit hesitant to buy this theme given the intermittent responses to peoples questions. Please do not prove me right.

Just as a reminder:

1. In the contact module, any email address I type in the wordpress admin panel has an “au” appended to the end of the website when viewed on the website. How can I get rid of this?

2. Where do I find the CSS to change my fonts

3. When viewing the site on an iPhone, and navigating to the blog page, the website does not show the blog page. It’s as if the menu option has not been selected. Please advise.

Again I request some support here as it appears you are selectively responding to questions NOT GOOD.

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

resolved with authors help. thank you

How I can change to the black version? Ive bought the Theme, but I cant change the color. Thank you very much in advance. Regards Johannes

In Theme option…...

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hi,

I have bought the cutting edge WP theme but want to change the colours that currently show as gold,

Where do I edit this in the CSS?

Thanks

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hi. In the contact module, any email address I type has “au” appended to the end of it on the website. How can I get rid of this?

Also, how do I access the css file so I can change fonts, sizes etc? I could not see any stylesheet file for this?

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

resolved with authors help. thank you

Four urgent Pre-Sale Questions for this theme (Cutting Edge) and another of yours (Essato).

1) Is the theme coded using the WordPress best coding practices? I asked because I use several plugins which have broken in some themes not abiding with these WP standards, and the theme developers are helpless in offering support because their plugins are coded to support WP coding standards. The plugins worked well when using the default WP themes but broke the site when using some 3rd party plugins. An example of such plugin is event expresso. Most issues according to the plugin developers are related to query versions different from the default WP installation.

2) Can you please advise if we will get lifetime update for the theme and any 3rd party plugins you used? I need to be very clear about this so we don’t run into issues when WP gets upgraded to future versions or the 3rd party plugins get updated/upgraded by their developers.

3) Is it possible to install and use Content builders like Visual Composer or Massive Visual Builder to customize the pages layout further?

Thanks

Yes, we follow all the WP Standards. So the plugin will be compatible.

Secondly we update the themes in timely manner.

The page builder is integrated with theme. So you can use it like visual composer. But the page builder is not in plugin form. The other plugins also updates regularly. However we haven’t use any external plugin by any other developer. Only Contact form 7.

Thanks

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hello install and check the issue, but it away and went back to install the theme into a new directory and now will not let me verify the theme.

You can Help.

thanks

Please provide your purchase code at info@spyropress.com

We will reset it.

Thanks

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hi, I have installed the demo and I have a problem finding where and how to set the text that appears over the images on the slide show. I tried to find an answer in the forum but even though there are similar questions from others, I did not find answers. Could you help me giving me by some guidance please?

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

One more question: How can I display two pins or two locations on the google-map?

about an answer I would be happy

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Pre sales questions:

1- Is it possible to use the themes tools to customize the menus colors, font face and/or size?

2- do you provide support through a different website other than this page?

3- Does the front page use a different page template than other pages so I can edit the template (client wants a custom logo carousel above the folder pushing up the menu, on the home page for instance).

4- I see this is a theme that needs “activated” Will I be allowed to use it on a development server and the live server at the same time? Will I be able to uninstall and reinstall as many times as I need on the development server if I screw it up and need to start over?

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hello, I can use the images in the template commercial?

about an answer I would be happy

Yes, You can use it…..

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hi. In the contact module, any email address I type has “au” appended to the end of it on the website. How can I get rid of this?

Also, how do I access the css file so I can change fonts, sizes etc? I could not see any stylesheet file for this?

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

resolved with authors help. thank you

Hello install and check the issue, but it away and went back to install the theme into a new directory and now will not let me verify the theme.

You can Help.

thanks

Yes, you can only verify the theme once.

Please send me your purchase code i will reset it.

info@spyropress.com Thanks

However we are removing this verification system…

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Hello, it is possible to change the gold lines in silver?

In the admin panel there is no option. However, you can edit the css file and change the golden lines into silver.

Feel free to buy and we will guide you.

Thanks

How is the marker on the Google map created? Can you have more than one point?

yes, you can…..

Simple put your latitude and longitude

hello. I have no problems with the activation of the theme. how can I do?

hello. I have problems activating the theme. how can I do?

Please send me your purchase code i will reset it.

info@spyropress.com

Thanks

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

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