Updated. thanks

Hello there,

Thank you for purchasing our theme and for reaching us. You can update to the latest version of Wordpress and our theme is compatible with the latest Wordpress.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hi Team We download the file from download it shows only upto v13 and v14 and v15 are missing in the download files

is there any external link we can download

Hello again,

Thank you for getting back. Home v13, v14 and v15 are not separate files. The code is built into the theme. So if you have the latest version of the theme you should have them.

We are not sure what is the issue that you are facing. You can email us with your WP admin details, we can take a look and guide you on how to import the new homes. Generally, they are available in Appearance > Import Demo data. Please make sure you’ve installed and activated Elementor plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure that you have activated the Redux Framework plugin for enabling the redux option of the theme. If that’s not the issue please email our support.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. Can you please email our support with your WP admin details and a link to the URL? I will take a look and make suggestions.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Thanks. I will contact the support team.

Hello there,

Thank you for reaching us. We have updated Slider Revolution to the latest version, 6.7.9. Please update and utilize it accordingly.

To update Slider Revolution, de-activate and delete Slider Revolution and installing the latest version from Appearance > Install Plugins.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. you can update to a latest version it is compatible with latest WC plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. You can use any home page demos you want. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors. However you can also build the home pages using visual composer or Elementor.

For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ or here for Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/

Instructions for Visual Composer: You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello again,

Thank you for getting back. We have built Home v14 and v15 with Elementor container feature. Before import please make sure you have enabled Flexbox container in Elementor > Settings > Features.

If the issue persists please email our support with your WP admin details, we’ll help with the issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Thank you finally got it right

Hello there,

Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, MadrasThemes

Hello there,

Thank you for your interest in our theme. Unfortunately there is no option to achieve this requirement.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. We’ve addressed the issues and released an update. We kindly request you to update to our latest version of the theme.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for contacting us. Please utilize this custom code to resolve the issue: https://gist.github.com/anastransvelo/9f9eafb17898221a2e0df943b9831ac1

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

The problem Solved! Many thanks for your support

Hello there,

Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, S

Hello there,

Thank you for reaching us. We’ve addressed the issues and released an update. We kindly request you to update to our latest version of the theme.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. There is outdated template with updated WooCommerce plugin. We will fix this outdated template in upcoming theme update.We seek your patience in the meantime.

Regards,S

Hello there,

Thank you for your interest in our theme. Apologies that we could not get back earlier. Our offices were closed for holidays.

We’ve not integrated the theme with Youzify as the theme is not built for social media.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. We have fixed this outdated issue in theme update. Please update theme in your site and test.

You can update the theme can be updated in 3 ways:

1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.

3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Thank you!

Hello again,

The plugin is not included with the theme files. It is installed directly from our servers.

To update WP Bakery Page Builder, please de-activate and delete WP Bakery Page Builder from “Plugins” page in admin panel and install the latest version from Appearance > Install Plugins.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, S

Thank you for the clarification! Now, it works. Have a good day.

Thank you for purchasing our theme and for reaching us. Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, S

Hello there,

Thank you for reaching us. Theme is compatible with both WPBPage Builder and Elementor. You can use any page builder you want. If you want to switch to WPBPage Builder to elementor so you need to redo your contents.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Thanks, I was hoping to hear that Elementor was indeed faster and better for the theme, I’ll do my tests to see the difference in action.

All the best.

Please do not hesitate to reach us if you have any questions related to our theme.

Hello there,

Thank you for reaching us. Please email our support team from here: https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support. They will guide you to meet your specific requirements.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S