96 comments found.
HI, have a pre-sale question. Do you know when the sports demo is coming out? Also, can the event calendar also be used in all the demos?
Hello! I have a similar pre-sales question as the last comment — I’m building this out for my client, and was wondering how to transfer it to their domain. You said we can transfer it for any fee? Can you pls explain?
Also, is it possible to make the header/nav sticky? Thanks!
Hello,
Thank you for your interest in our theme!
1. You can install the theme on your test/development server for testing/development purposes. As soon as the project is ready for moving to another domain (create the backup to be on the safe side), please disconnect the license and activate the theme on another domain. Development installation will still be functional, except for importing/exporting demo data and installing updates. You can perform all other tasks there without any issues. Moreover, you can easily transfer the license from your production site to the development one and back again at any time, if needed.
2. Absolutely! You’ll be able to add sticky header easily, we’ll guide you step by step.
Regards
Thank you! 
Warm welcome!
Hello! If I purchase the theme with one license, can I make two websites with the same license?
Hello,
Thank you for your interest in our theme!
You can create 1 website (on a single domain) for yourself or your client. You can then transfer that website to your client for any fee. In that case, the license is also transferred to your client.
If you want to create the second website, you should purchase the theme twice.
Regards
Hello, I want to know what the score is for Google Speed Insight and SEO of these themes? I am planning to purchase this theme Thank you.
Hello,
Thank you for your interest in our theme! Website loading time depends on many factors like server response time, image optimization, caching etc. If you check the demo preview page using Pingdom speed test, it is loaded less than in 1 second: https://tools.pingdom.com/#65fd0944c8400000.
Sure, if you want to improve you can use different cache plugins and follow these steps:
https://www.wpbeginner.com/wordpress-performance-speed/Regards
Hello,
So far, I have purchased two codes. By any chance, do you have in the works a translation business theme? Specifically, translation services. Or can I suggest that you add it to the roadmap?
Absolutely! Thank you for this awesome idea – we’re adding it to our roadmap. While it will take some time to design, develop, and release, it will definitely be included in the Elementra pack. Thanks again for this fantastic idea!
Hello! Is the theme compatible with WPML? Thanks!
Hello,
Absolutely, the theme is fully compatible with the WPML plugin.
Regards
Dear ThemeREX Team, I noticed that the “Hospital” demo on your elementra is marked as “Coming Soon.” I’m very interested in this demo and was wondering if you have an estimated release date.
Thank you in advance for your time and support.
Best regards
Hi @buraktatar331, Thank you for your interest in Elementra! We are happy to let you know that the Hospital demo has already been released and is included in the current version of the theme. If you haven’t updated yet, please make sure you’re running the latest release to access it.
If you haven’t purchased it yet – feel free to grab your copy 
.
Hello, I have uploaded the “Logistics” theme template, but I want to add sections from different templates to the template I uploaded. For example, I want to take the “Frequently asked questions” section from the “Green Energy” template. How can I do this?
Hi @muhammedmucahidgungor,
Thank you for choosing the Elementra WordPress theme for your project! You can absolutely mix and match blocks or entire sections from other skins and demos:
1) ThemeREX Library: Go to the ThemeREX Library in your WordPress dashboard, browse the available sections (like “Frequently Asked Questions” from the Green Energy template), and click “Import” to add them directly into your current page.
2) Other Skins: If you prefer, you can save the specific sections directly from other skins using Elementor library functionality.
For a step-by-step walkthrough, check out our quick video guide: https://www.youtube.com/watch?v=Urwg0Vk27AQ If you run into any other questions or need further assistance, just open a quick ticket with the official support team—they’re always happy to help: https://themerex.net/support/Happy building!
Pre-Sale – Is it possible to take different pages from different demos? I really like it but I like elements from the different demos.
Hi,
Thank you for your interest in our theme!
Sure, you can import demo pages from different skins.
Here’s the video for better understanding:
thanks. any idea when the music template will be ready? I am looking for a music/club/events/sports layout. thanks
Hi!
The Music skin is currently in the design stage and is scheduled for release in a couple of weeks. However, if you’d like to take advantage of the discounted price ($49 instead of the full $69), it’s a good idea to purchase the theme now—you’ll be able to download the new skin as soon as it’s available.
thank. is this your theme too? https://themeforest.net/item/dub-music-wordpress-theme/54916888?s_rank=15# this one is nice but I will only get it if it’s yours as I really like the way your themes are built
Hi!
Thank you so much for your loyalty. Yes, AncoraThemes is also our author account. The Dub theme was built on a different version of our framework.
Missing Function in Theme Files – elementra_gutenberg_is_fse_theme()
Hello,
I have installed the Elementra theme, but I’m encountering a critical error. In the functions.php file, on line 620, the function elementra_gutenberg_is_fse_theme() is being called, but this function is not defined anywhere within the theme files.
Could you please provide the missing files or a fully updated version of the theme package?
Thank you in advance for your help.
Best regards,
Hi! Please check the support ticket, it has been replied: https://support.themerex.net/ticket/125482
Cheers!
Hello i have some problems on the theme. When i try the import the demo, wordpress give me this problem.
The new skin version may not be fully compatible with your current theme version. Please update the theme or temporarily revert to the previous skin version.
and when i open the website site give me this code.
Fatal error: Uncaught Error: Call to undefined function elementra_gutenberg_is_fse_theme() in /home/sheye/scio-art.com/word/wp-content/themes/elementra/functions.php:620 Stack trace: #0 /home/sheye/scio-art.com/word/wp-includes/class-wp-hook.php(324): elementra_wp_head(’’) #1 /home/sheye/scio-art.com/word/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/sheye/scio-art.com/word/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/sheye/scio-art.com/word/wp-includes/general-template.php(3192): do_action(‘wp_head’) #4 /home/sheye/scio-art.com/word/wp-content/themes/elementra/header.php(15): wp_head() #5 /home/sheye/scio-art.com/word/wp-includes/template.php(810): require_once(’/home/sheye/sci…’) #6 /home/sheye/scio-art.com/word/wp-includes/template.php(745): load_template(’/home/sheye/sci…’, true, Array) #7 /home/sheye/scio-art.com/word/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #8 /home/sheye/scio-art.com/word/wp-content/themes/elementra/fro in /home/sheye/scio-art.com/word/wp-content/themes/elementra/functions.php on line 620 There has been a critical error on this website.
how can i fix this can u help me pls
Hello,
Thank you for contacting us!You need to update the theme to the latest version. Please check the Dashboard -> Updates for this. The latest is 1.0.6
If there’s still no luck, please submit your site’s login details to to the Support team (from the link below), they will help you.You’ve reached the maximum reset attempts. hello i need more reset can u help me pls
Hello,
Thank you for contacting us!
Your license key has been reset. In case you face the same issue again, please contact our support team, they are happy to assist!
Hi. Pre-purchase question. There doesn’t seem to be a way to create a full-content slider, like Slider Revolution. I don’t see homepage sliders in any of the demos. Your theme doesn’t include a way to create those? Thanks!
Hello!
Thank you for your interest in our theme!
There’s the possibility to create a slider of separate Layouts and add the content you need in these Layouts right with the Elementor editor.
a quick question cause im stuck! how can i change the icon top right of X and other social etc?
Hello!
Thank you for contacting us!
You can change the social isons via the Theme Panel -> ThemeREX Addos -> Socials
Hi thanks for the reply i have tried that but doesnt seem to work. //twitter.com/intent/tweet?text={title}&url={https://x.com/OpaNauts} i have tried with and without {} in the link session
Hello! Please contact the Support team regarding this issue; they will assist you. https://support.themerex.net/submit/
Cheers!
Will CCTV security be released this week?
Hello!
Thank you for contacting us!
The team is working to get the skin released ASAP, but they need a week or two to bring the one tested and approved.
Hi,
We’re happy to announce that CCTV & Security has been officially released and is now available in the dashboard. Explore it here: https://cctv-security.elementra.themerex.net/
Hi, I’m interested in the Gardening theme. Could you please put the text ‘ecospace’ at the top with a moving part and a slide effect? I’d like to check it out before purchasing. Thank you!
And additionally, is WordPress version 8.1 compatible without any issues? It is written that it is developed to be compatible with WordPress versions 5.5 to 6.8, so please check it. Thanks!
Hello!
Thank you for your interest in our theme!
The thext is already Ecospace https://prnt.sc/Nmw_k5a5rhzz
https://gardening.elementra.themerex.net/
The theme is compatible with the latest WordPRess verison.
hello. wondering how the headers are built in the theme? are they able to be expanded or added to? for example, if we wanted to add a top menu to header.
Hello.
Thank you for your interest in our theme!
You can edit the custom header and footer layouts in Elementor editor. You can add sections in the demo layouts or create your own new layouts and use them throughout the site or on some particular pages.
Dear Support Team,
I would like to bring to your attention that the issue with the template I purchased still persists. When I activate the theme(AI Video) the issue comes up always! “There has been a critical error on this website.”
If this error continues, I will not be able to work with it at all — which directly impacts my ability to complete my tasks.
I have already purchased the template twice, and yet the problem remains unresolved. Therefore, I kindly request a full refund for both purchases as soon as possible.
Instead of spending more time chatting with an AI assistant on the support site, I expect a quick and human resolution to this matter.
Thank you for your understanding and swift action.
Best regards,
Dave
Hello Dave!
Thank you for contacting us!
There’s the Switch to Live Operator button (after you submitted a ticket) and also the feature to bypass the AI answers (before a ticket’s submitted) available.
As the Support team reported, the issue is in the outdated version of the theme you have on your site: Version: 1.0.0. Please make sure you use the lates one and you will not have this error situation.
In case you’d like the Support team to enter your site and fix the issue for you, please provide your site’s details to them. Your support ticket is https://support.themerex.net/ticket/124926
Hello,
I’m experiencing an issue with Elementor on my website using your theme. When I try to edit a page with Elementor, it gets stuck on the loading screen and activates Safe Mode automatically. I’ve tried the following steps, but the problem still persists: • Disabled all plugins • Increased PHP memory limit (set to 256M) • Verified PHP version (currently using PHP 8.1) • Switched browser / cleared cache / tried incognito mode • Reinstalled Elementor • Checked for wp_head() and wp_footer() functions in theme files
Despite these efforts, Elementor still doesn’t load properly. It seems the issue might be theme-related. Could you please help me identify and fix the problem?
Hello,
Thank you for contacting us!Please try this option in the Elementor Settings:
Good day!
Love the theme, great work. I have a pre-purchase inquiry…
I am interested in this page https://elementra.themerex.net/splash/? – Specifically, several elements throughout, such as the hover effect in the hero, and the bento-style cards under “What makes us special”.
Is this page or either of these features available by default with purchase? Thanks!
Hello!
Thank you for your interest in our theme!
This page (https://elementra.themerex.net/splash/) is not a WordPress page, it’s a custom php file with CSS, js, images included. You cannot use it in WordPress.
Thank you for understanding!Thank you, so are the elements mentioned not available in any of your themes or add-on content?
Hi!
Please check for similar widgets with the Support team https://support.themerex.net/submit/
Thank you!
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