4620 comments found.
Hi Friend,
Thank you so much for your attention to our Ella theme. This layout is not available on our theme, but we can custom code to achieve it. This is your own request and it takes a lot of time to do, so we will charge fee for this work.
Please open a ticket at this link: https://halosoft.ticksy.com/ with category Pre-sale, then we will estimate the cost for you.
There are no pictures in the demo, is that how it should be?
Hi Friend,
For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data
In case you want to have it, we can offer Basic installation service, please refer to this link: https://halothemes.net/products/basic-installation-service
Thank you so much.
I love the theme but one thing is bugging me before I buy it, on the desktop main navigation menu I can’t find a small arrow to indicate this menu items has more sub-items.
You know the tiny arrow like ”^” but downward, so users know there’s a dropdown menu here.
Is this option available on this theme somewhere? because I can’t find it on any of the demos.
Hi Friend,
Thank you so much for your attention to Ella theme.
Currently, it is not available on Ella theme. But we can help you make it for free when you buy Ella theme.
After you buy theme, you can open a ticket https://halosoft.ticksy.com/, grant us login permission, and we will help you.
Hi Halotheme, I can’t find the option to make the buttons round?
Hi Friend,
You go Theme settings -> Typography -> scroll down to Button 1 Font Settings -> increase px for Border Radius: https://prnt.sc/NaIUp2l2Oe_D
Hope this helps you.
thank you!
Hellow , i used Game Header to Gym Header the website not working well and the mobile version is the same thems as before what to do to get Game header in both mobile and website ?
Hi Friend,
With Home 16 – Games, it is using Header Navigation vertical menu. We tested on our demo and it works well on Desktop and Mobile. So we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
do you recommend to use other thems header on another them does that not cuz a problem ?
Hi Friend,
We tested headers on our demo and it works well, we don’t know why you have the problem with the header on your site. So we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
Hello, I am having the same reported issue of the images being shrunk and not showing properly. I have tried to fix the issue using the How-To guide BUT the wordage in the guide is not accurate and is making it impossible to find the correct code to fix. Sadly my support has expired but being that this is an un-foreseen error that is entirely out of my control, can you please help me fix the issue with the theme? I have already sent a staff invite but yet i am unable to send a support ticket. 
Hi Friend,
Please make sure that you follow exactly this instruction: https://halothemes.net/blogs/shopify/fixing-ella-image-error?
In case you want us to help you fix, you can open a ticket with the category Shopify, we will help you without renewing support time.
In the future, if you have other requests, you need to renew support time to get out support.
Thank you.
hello, i am using your ella theme for last two years. Suddenly since last 50 days, my product pages images are not showing properly. You can see on this link: https://ecogardenmart.com/products/swinging-plant-pot. On this link you can see that main images of the product are not showing properly. I dont know what is the problem with your theme. So please solve this problem quickly. Thank you.
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
We have 2 solutions for you now:
01. You can follow our instructions to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
02. We can help you fix it. Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
When applying coupons on side cart/quick cart, the cart doesn’t refresh making it look like the code didn’t take effect unless you re-open the side cart or go to checkout or view the main cart. If you believe this is an issue, please fix it on next update.
Hi Friend,
This is not a theme issue. We would like to explain when you enter a coupon code on the Cart page, it will be applied on Checkout page and the discount price will be shown on the Checkout page, it will not be displayed on the Cart page. We cannot modify the code to display it on the Cart page because this is Shopify’s logic. We hope you understand this situation.
Thank you so much.
Hi friend,we installed the new ella-6-6-2-theme, but it can not support the youtube video by mobile, we set up the both desk and mobile youtube links, but only desk work,the mobile can not play the video . could you tell us why, urgent !
Hi Friend,
We tested it on our demo and it works well on Desktop and Mobile mood, so we would like to log in your store to check this case. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you so much.
Hi, Slider stopped working on homepage classic 1…please look into it.
Hi Friend,
We checked our demo and it works well, we didn’t see the issue as you reported. Therefore, we would like to login your store to deeply check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
hi! why the sale is turned off ? while it is still 19th today?
Thank you so much for your attention to our Ella theme.
It’s unfortunate that you intended to purchase the theme but missed the sale event. This may be due to a time zone difference causing the misunderstanding but the sale event was set up automatically and follows Envato’s time zone, which is AEST.
We also replied to you via ticket, if you have any questions about our theme, plese keep in touch with us via ticket.
hi my site google search engine create issue this ?variant=43967781339364¤cy=USD ?pr_prod_strat=e5_desc&pr_rec_id=1b7a104ce&pr_rec_pid=7607902503140&pr_ref_pid=7607902535908&pr_seq=uniform
if your theme can resolve this issue than i can buy your theme thank you
Hi Friend,
Thank you so much for your attention to our theme.
Let us verify it and keep you updated ASAP.
Hi Friend,
We would like to update some information for this case as below:
URLs containing similar content are mostly ‘Related products’ and it is Shopify’s ‘method of tracking’.
You see the warning by Google Search Console for this error “Page is not indexed: Alternate page with proper canonical tag”, right?
Basically, Google is saying we know your main product URL (the canonical) and this one is different but we’re not going to index the URL with these parameters.
When you inspect the URL, it tells you the user declared canonical and Google-selected canonical. As long as these are the same, there’s no concern.
Ella theme also has a similar error but we can edit it to remove ’?variant=43967781339364¤cy=USD ?pr_prod_strat=e5_desc&pr_rec_id=1b7a104ce&pr_rec_pid=7607902503140&pr_ref_pid=7607902535908&pr_seq=uniform’ as you want.
Hi on mobile the search loop don’t work on chrome and edge, only on safari. Can you tell me how to fix it please. Thanks
Hi Friend,
We tested this function on our demo theme and it works well. So we would like to login your store to check. please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
Hi, I just wondering how the “multi-site” works. I understand we can choose “muti-site menu” and setup the differnet landing page and menu.
But is there any way that we can “link” a product to a particular “site”?
Like if people viewing Women cloth, it will automatically link to the “women site”, while “men cloth” link to “man site”.
Is this supported or not possible for this theme?
Thanks.
Hi Friend,
It seems like you want the website to automatically redirect to the Women site when clicking on a product that belongs to the Women category.
Unfortunately, our theme does not support this feature.
If you have any other questions about the theme, please feel free to contact us, and we will be happy to assist you.
Thank you so much.
Hi, The slider on homepage has stopped working suddenly…only the first image is showing and no arrow, dots are seen on the slider. What would have caused this error?
Hi Friend,
We tested on our demo and it works well, so we would like to login your store to deeply check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
In addition, please grant permission to login your store.
Thank you so much.
So the slide suddenly stopped working and for that I need renew support?
Hello,
I am facing problem with product image, In product details page all the product images are shrunk. I have tried uploading new images but all get shrunk. Check screenshot – https://postimg.cc/RNYjCgdh
Thanks!
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute that is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
We have 2 solutions for you now:
01. You can follow our instructions to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
02. We can help you fix it. Please open a ticket using this link: https://halosoft.ticksy.com/ to get our support.
In addition, please grant permission to login your store.
Thank you so much.
the recently view products are not visible on the fronted of the product page. It just keep loading it means buffuring.
check :”thesilvern.com”
Hi Friend,
We tested this section on our demo theme and it works well. So we would like to log in to your store to check. With technical request, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Will Ella theme be updated to be able to use Shopify’s combined listings app?
Hi Friend,
Combined Products Listing is a feature included in the theme from Ella version 6.6.1 and above. Therefore, if you update to the latest version of Ella, you will be able to use the Combined Products Listing feature without using the app.
Here is the setup guide for this feature: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/combined-products-listing
Hi there. Thank you. I’m aware it’s doable that way. However I want to know if you plan on it becoming usable with shopify’s combined listings app.
Hi Friend,
We are testing this app on our theme and we will get back to you soon.
Thank you so much.
Hi, How many products can I import in this theme? what is the maximum product I can add to this theme?
Hi Friend,
It will relate to Shopify store, not from our theme. But as far as we know, there is no maximum product limit on Shopify. You can upload as many products you want.
However, there is upload throttling once your store reaches 50,000 products. After 50,000 products your store will only be able to upload 1,000 products per day.
You can find out more at this community: https://community.shopify.com/c/technical-q-a/how-many-products-can-be-imported-into-shopify-plus/td-p/1371726
Thank you so much.
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