Hi,

Thanks for purchasing our theme, can you please contact us via support form and provide a link to check this in action ?

Hi again mate,

Thank for purchasing,

We are already working on the updates and will be released very soon.

Hi WInsome Themes!

I have trouble when activate this site. Pease provide me the url for ticket support area.

Thank you.

Hi again mate,

Please use the support tab in the theme here as this is the only support channel.

Email replied, please check..

Hi,

Yes the theme is compatible the the latest WP version and also PHP 7.4

Can you please make sure that the theme and plugins are all up-to-date ? as there are many changes in the latest theme and IT-RAYS Shortcodes plugin for the sake of compatibility.

unortunately I have spent 2 days uninstalling and reinstalling your theme and included plugins without success… I’ll send you support request with screenshot from WP debug. Your help will be appreciated because now I’m upgrading also INOVI theme and I see the same critical error.

Hi again,

Ok, we are waiting your email to check with you.

Hi,

You can contact us via support tab in the item page.

Hi,

Thanks for purchasing our theme,

Please make sure that your server meets the requirements needed for the theme to work properly and also the importer to get the data correctly.

Also please disable the WordPress Importer plugin if active.

Hi,

Yes there is an option for the light and dark theme in the theme options page.

Any plans to recreate this theme in Elementor, even if I have to purchase it again?

Hi

We are already thinking about adding elementtor to our themes but didn’t get a final decision, so if we decided to make this it will take a long time to release a new theme update with elementor

Hi,

Please update the theme to the latest version as we released a new update fixed this issue.

Hi,

We love all our customers specially the long time ones

Thanks for your words and spirit, we appreciate this.

We are already planning to support Elementor in all of our themes but as you know this will take some time and we can’t exactly know how mush will this take, we’ll release a new theme very soon that fully elementor based and then will start upgrading the others.

Your patience would be highly appreciated

Hi,

We’ll update the theme and include the fix in the next theme release, For now please add the following code in the theme options custom CSS:

@media (max-width: 992px) {
    .flxrow{
        display: block;
        padding-left: 15px;
        padding-right: 15px
    }

hope this help..

Thanks for this – please also look into the WooCommerce shopping cart issue for the next release. The +/- JavaScript Code isn’t working. The “Update cart” button is always greyed out when changing the amount.

Hi again,

Thanks for this hint, we’ll take this in consideration in the next theme update

Hi,

Thanks for interesting in our theme,

Yes we are still supporting the theme as all other themes we provide,

Please don’t hesitate to contact us if you found any issue with the theme.

Hi,

Thanks for working with our theme,

I see you didn’t purchase the theme, so can you please complete the purchase and contact us via support form to check with you.

Hi

Thanks for interesting in our theme

Yes sure we still support the theme and will update it within 2 weeks or less

Hey,

it’s me again

Just updated to latest version, works everything fine.

I have noticed that the theme still uses Google Fonts and also a Twitter Widget, even if we doesn’t use Twitter/the latest tweet function.

For Google Fonts I am more or less fine with it, but the Twitter Widget script needs to go: It’s not allowed to connect your site with a third party site without agreement by the visitor (GDPR).

Any quick fix how to disable this connection?

Hi again,

Unfortunately we’l need to do a workaround for this and will need some time to be resolved, so please contact us via support to be able to provide a solution once we find it

Okay, I will wait for an update.

Hi again mate,

Not so long, about 2 weeks or less

Awesome!

Thanks for understanding and expected patience!

Hi

Thanks for interesting in our theme

Actually we don’t think this is related to our theme and we don’t think our theme is included in this plan but we recommend you ask Envato about this

Hi

Thanks for purchasing our theme

Yes we are working on the theme update and there will be major changes and sure will support the new Wordpress versions

Hi

Thanks for interesting in our theme

Yes with one click demo import button you can get all demo pages installed on your site

Hi

Thanks for purchasing our theme

We replied your email couple days ago please check your inbox or junk folder