237 comments found.
Hey cant found the revolution slider, where can i download and import it
Hi. i want to buy this theme. but the question is how can i change the title of the product tag? in your demo it shown the name of the first product in the list! http://exception.it-rays.net/product-category/accessories/
Hi,
Thanks for interesting in our theme, and sorry for the delay,
This is fixed in the theme package, so don’t worry about that 
Hi, In the Clients section in VC, is there an easy way to make the image links open in a new tab?
Hi,
Please use the support form to contact us.
Hi team , Thank you for this wonderful template; but we have a note , the transition from Sticky Menu to normal Menu is not soft , so please care about this point and again thank you for this Amazing theme , best wishes
Hi,
Thanks for using our theme and kind words,
About your request, please contact us via support form and clarify more about this to check with you
Hi I asked You some questions around one day ago. Did You saw it? I asked over the support link here. Regards, Simon
My question was, how can I fulfill and do, that I get the menu same in here:
http://www.samuiislanddivers.com/ (it is the html version from Your theme). Right at the moment I have this: http://www.samuiislanddivers.com/blog/But how I can “organize” the menu entries in the different columns?
Regards,
Simon
Hi,
Thanks for purchasing,
Email replied, Please check.
Hi Did You saw my support mail from today? Regards, Simon
Email replied, please check.
Hi
Where and how do I customize the accordions and the tabs? Are those the tabs and accordions from VC?
I like to have something like in Your demo:
http://exception.it-rays.net/shortcodes/accordions/But I not find where to customize it.
Regards, Simon
Email replied please check
Hi, a presale question. In one page mode, is it possible to show header? In the exemple (one page video) header appears just after scrolling. I need it to show also on the top od the homepage.
Hi,
Thanks for interesting in our theme.
Unfortunately the one page is designed with this type of header and not other headers can be used in the one page template.
Hi, Is there a way to limit amount of posts showing on the blog page and have a button ‘Load More’ at the end that would load the next bunch of posts etc.?
Hi,
In the theme options page go to Blog Settings and change the pager type to load more.
Dear People from IT-RAYS
We are having at the moment the HTML version: http://www.samuiislanddivers.com/
A question, before we like to buy the wordpress version – are You having in the WP version the same navigation style too?
Regards,
Simon
Hi Simon,
Thanks for interesting in the WP theme,
Sure all navigation styles are included
The widget demo content didn’t install using the XML import method.
None of the widget data seems to be installed thought the XML import was successufl… so I have a blank footer widgets area and all other sidebars. I successfully installed via the XML import (not auto import). I additionally had to manually import the demo-data stuff for the plugins. BUT is it possible to import widget data separately after I’ve already installed everything else?
Hi again,
Please contact us via support form to check with you,
Hi, where can I find the changelog of the actual version?
Hi,
Simply you can find it at the bottom of the item description here :
https://themeforest.net/item/exception-responsive-multipurpose-wordpress-theme/10399551I noticed you mentioned that you’d be updaing this theme soon 5 months ago, then again at 3 months, and also even 6 days ago. I really like this theme but am skeptical that this theme isn’t being supported well any more. Can you give me an actual date that you WILL update this? I know things come up but I can’t purchase a theme for my customer that’s not being supported well. Great looking theme… +1 for that though .
Hi,
Thanks for interesting in our theme and liking it,
The delay is due to the theme is stable with current version of WordPress and other plugins and there is no critical bugs,
Also the theme support is outstanding and very fast in theme issues or inquiries so don’t worry about that
Sure the update will be released within 2 or 3 days maximum as we are already finalizing
Thank you for the update I just purchased it.
Thanks for purchasing mate, Hope you enjoy working with the theme
How to remove the theme loader
Hi,
Seems your support peroid has been expired, Please extend then contact us via support form to provide you with the solution as there is no built-in option to enable / disable page pre-loader.
Thank you, I will surely renewal, but you can assist me on this one, ericgithua2011@gmail.com, I will appreciate
Ok mate, once renewal complete, just send us the support message and we’ll reply on the mentioned email.
I will not renew the support, I will buy your other themes instead, I will try and figure out how to remove the pre-loader myself, Thank you
Hi again,
Extending support has no relation with purchasing other themes, hope you get my point
I am getting you well, and I am saying, I cannot extend support because of just that one support, (how to remove pre-loader), I will figure it out myself, I would rather spend the money by buying another theme from you guys, because I recommend you for good work, Very nice themes, especially exception,
Thanks a lot mate for understanding and kind words, also many thanks for the 5 stars
HI, COMPLIMENTS AGAIN FOR THIS GREAT THEME. I WANT ASK, IT IS POSSIBLE SHOW TOP BAR IN RESPONSIVE MODE, ON PHONE OR TABLET? THANK YOU VERY MUCH
Hi,
Thanks for purchasing EXCEPTION,
Unfortunately this feature is not implemented in the theme as it is shown in the demo ( it is hidden in the demo ), so if you need this, please contact us via support form to check with you.
Hi i want buy it but it not ready to WP 4.7 ?
Hi,
Thanks for interesting in our theme,
It is compatible with 4.7 WP but only few minor things need to be checked, and this won’t affect the functionality or design, and we’ll update the theme and plugins soon.
Hi, Is the theme fully compatible with WP 4.7?
Hi,
Yes it is but there are some minor issues we’ll include the fix in the next update.
When is the next update?
We are working on it and will be released very soon.
Where i can find the accordion component of the theme? Because i can’t find it. Thanks in advance, Simone
Hi,
You can find it in the Depricated tab at the top of shortcodes popup panel. just use it and you will find all theme styles applied for it.
Thanks for you reply, i found it but i suppoed to be wrong because i’m not able to replicate the style present in the page http://exception.it-rays.net/shortcodes/accordions/ Can you tell me if the design in this page is a your customization or if is present in the theme?
Hi again,
Please contact us via support form to check this with you.
I’m trying to change the size of my featured image on the actual blog post page. Can anyone help with that?
Hi,
Thanks for purchasing,
You can find this in the theme options > Blog options > Listing and single (Both have option for the featured image size).
Thanks for the quick reply. I did that and it’s saving, but not updating on the website.
Can you please contact us via support form and provide link and credentials to check ?
Visual composer broke all. Please update if you can. Error: undefined function vc_map_get_attributes()
Hi,
Thanks for purchasing EXCEPTION,
Please udate the theme and all other plugins to the latest versions, then check again.
I tried to update the plugin manually, but it give me problem with license. It doesn’t recognize my key number. There is something missing? I followed this guide https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524301 but i supposed that intend a key bought separately from the theme. But i thought that having the theme it will always contains the latest version. Let me know, thank for the moment.
Now it’s fine..i made several things and now it’s working. Good!
Hi again mate,
Great that all is fine
Hello, thanks for this theme. I can not translate in italian “quick overview” words in the product page of woo commerce. Can you help me? I can not find it in pot file
Hi,
Thanks for purchasing EXCEPTION,
please contact us via support form to check with you.
Hai dear I just love your theme.. I have some pre sale enquiries please answer fast that I can purchase it…
1) is google map are available in full width for home page as like in the link.. please see. http://prnt.sc/cpn2pa2) is your theme seo friendly.
3) is flip boxes are available
4) Is it possible to remove the project detail like project info, category, date of added, project details because I just want to show photos their nothing else.. marked in the link, please see.. http://prnt.sc/cpn14d 5) is it possible to change size of the thumbnail in carousel… and show portfolio post in full width.. see link please. http://prnt.sc/cpn56qthanks in advance.. please reply
Hi,
Thanks for interesting in our theme,
1) Yes this can be applied. 2) Yes the theme is optimized for SEO. 3) No, this feature is not implemented. 4) This will be from the php file, as there is no option in the theme options to remove these fields. 5) Yes these settings can be changed from the Ess. Grid settings. 6) You can set the row background to this image, but you can’t add two (top & bottom) background images to the row.
Hope that help.
