Hi,

Thanks for purchasing our theme,

Please add the following code in the theme options custom CSS:

header.top-head.stickyHeader .logo a{ display: none }

That should hide the logo in the sticky header.

Email replied, Please check.

Hi,

Email Sent, please check!!

Hi,

Thanks for interesting in our theme,

It is not tested yet, we are planning for an update and the theme will be compatible with latest WP releases.

No need to pay as long as this is a theme conflict.

i sent you a direct email just now.

Ok, Just send the request at info@it-rays.org as the support site is down for maintenance and will be back within 24 hours.

Hi,

Thanks for interesting in our theme,

No the nulled copies from the theme are not allowed or supported.

Hi,

Thanks for interesting in our theme,

We are planning to release updates for all our themes,

The theme is already working and the existing version is the most stable one, also all included plugins are up-to-date.

Hi,

Email replied, please check.

I Sent you a mail regarding errors am getting when I installed the theme on my LOCALHOST. Secondly, the Demo content did not reflect what you have on your LIVE demo

Email replied, please check.

Hi,

Thanks for purchasing our theme,

Woocommerce is updating too much and their updates are in the core functions and not in the template files, so the theme woocommerce files are not affected by the update, specially we are adding some extra design elements for it, so please don’t worry about this message, just ignore it and continue working with your site normally

Yes but the theme is tested only with the free plugin, but not fully tested with the PRO one.

I’d also like know this template supports “WooEvents”

Unfortunately No, the theme isn’t tested on this plugin.

Hi again,

We sent you this before mate,

Anyway, Email Sent again, please check.

Hi,

Thanks for purchasing our theme,

You can install the demo content and you will see all included home pages that are shown in the demo.

About the RTL layout, you can change it from the Dashboard settings or use the WPML plugin that is supported by our theme.

Really I spent whole the day trying change the homepage and trying to make thr theme RTL , do you have video cab help me regarding this issue.

Hi again,

Seems you have little experience in WordPress, as we mentioned in the prev. reply, you can change the site language from your WP Dashboard > Settings > General.

To change the home Page from your WP Dashboard > Settings > Reading.

If you want to make a multi-lingual site, you can use WPML plugin to make this.

Hope that help.

Hi

Thanks for purchasing our theme

Email replied please check

thanks… you sent me : revolution slider,,but i need the newest visual composer, please…

Ah,

Ok I’ll upload it and inform you by email

Thanks for your expected understanding

Hi

Thanks for interesting in our theme

That depends on your knowledge with Wordpress

So if you know how to work with Wordpress you will find it easy to work with

Hi,

Thanks for purchasing our theme,

--- Updated Rev. Slider, Visual Composer, IT RAYS Shortcodes, LayerSlider and Ess. Grid Plugins to the latest versions. 
--- Updated Theme compatibility with latest WP version 4.9.x.
--- Updated Theme compatibility with latest WooCommerce Plugin.

Hi,

Yes it is compatible, If you faced any issues please contact us via support form to check with you.

Hi,

Thanks for purchasing our theme,

Please contact us via support form to check with you.

Hi,

Thanks for purchasing EXCEPTION,

I recommend using “Easy Plugins and Themes Upgrade Plugin” this will help you updating the theme and plugins.

Also you can do this by replacing files via FTP, this won’t affect anything.

Hi

Thanks for interesting in our theme

Sure there will be future updates for the theme

But we see that the existing one is stable and no need for updates in the current time

Hi,

Thanks for interesting in EXCEPTION,

Please contact us via support form and provide us with purchase code to check with you.