237 comments found.
Hi there, I have the original theme (the drupal one) – I was wondering if you would be remaking that one as a version 2.0? I notice that you are a different author, or is it just a new account?
I’m wanting to update my site and there are some features in your 2.0 which I like the look of (one being the top of the boxed layout). Unfortunately, my site is on a drupal system currently and I’d rather not use WP – however, I am contemplating switching over to this WP theme or your html version but it would be nice to stick with drupal.
Do you have any plans for a drupal version?
Another question is about the menu on the WP theme, do you have the “flat” menu types as the original one does or even your html one does?
Hi,
Yes we are different author 
, our partner who made the Drupal version is the only one who is responsible for it, and we have no rights to change or update.
You can contact them and they will provide you with all information.
About the menu: I really don’t understand what flat menu you mean, please clarify more
Hi, thank you for the reply – I thought that would be the case.
About the menu: Here is the link to your HTML version which shows the menu style (number 3) http://demo.it-rays.net/exception/dark/wide/nav-3.html The other menu item I need is the dark sub menu which can be seen here: demo.it-rays.net/exception/dark/wide/sub-menu-dark.htmlI’m really struggling between this WP theme or the HTML version – the HTML version has the options I need but I’m not sure if I have enough time to compile it all from code, drupal or WP would just be more convenient for this project.
Hi again mate,
Sure in the WP version you can choose the menu style and also choose the sub menu color for it
Do you have update for WP wordpress 4.6.1?
Hi,
Planing to update the theme although there is no conflict or missing functionalities with the new WP version.
Hi, I have this theme, and I have the same problem other client commented here. When I save a post with sidebar, it doesn´t show it and it shows the post full wide. There is something I am missing?
Hi, Thanks for purchasing EXCEPTION,
Email replied, please check
Hello,
thanks for the nice theme.
We need following update:
- Google API key input for contact site - WooCommerce update latest templates
When can you provide it?
Thank you and best regards
Google Maps API key is because google needs an API key to work, since a few days/weeks…
Hi,
Thanks for purchasing EXCEPTION,
Please contact us via support form to provide you with the solution
Thanks for fast answer, sent.
More than welcome mate,
Email replied, please check!
Update: Received fast and friendly support!
Thanks a lot mate
it is possible to pay support for 6 months
It is 6 months by default.
EXCEPTION WordPress theme has the option to create MegaMenu ?
Hi,
No we only support megamenu for existing WP links not creating megamenu with advanced features.
as mentioned in the support email we sent you,
Your support period has been expired, Please extend it and contact us via support form for further help.
the support may have a time of 1 month.
I have 1 question
I answered your question,
But This is about rules mate.
Hi, this is truly one of the best WP themes I’ve worked with. Far better than Avada. I have already bought one license from my other account, and here is another (I’m sure it won’t be last one:)) I have one question: how can I display more than last 20 posts? I want all posts from chosen categories to be displayed, and I’m using essential grid.
Hi,
Thanks a lot for purchasing and your great words, really appreciated
Can you please contact us via support form to check with you ?
Having trouble saving post with sidebar, keeps defaulting to full width layout. Any ideas?
Hi,
Kindly be informed that we are on vacation and will be back after 3 days,
Your understanding is highly appreciated
Hi again,
Please contact us via support form to check with you.
Hi there, is it possible to use more than one widget in a single footer column?
Also i need to open images inserted in the page in a media grid VC element in a Lightbox popup…
Hi,
For the footer, it is developed to be in columns and can’t add two widgets in the single column.
About the Grid VC please check your email.
About the images in Lightbox popup, I’ve used the WP gallery function, and it opens images as i want to, but it doesn’t display arrows to navigate between all the images. Can you tell me why? I’ve used the same method (VC + WP gallery) in other websites i’ve made and it worked so
Hi,
Kindly be informed that we are on vacation and will be back after 3 days,
Your understanding is highly appreciated
Hi again,
Please contact us via support form to check with you.
Hello, Have seen the email we sent to you about the shop products only displaying in one column and the random photo at the top middle of eash shop page. Latest WP and WC installation.
Hi,
Yes Sure and replied, please check your inbox or it maybe went to junk folder.
Hi Can you please resend the information. I don’t see it in inbox or spam. Thanks
Please provide another email to contact you with cause it was sent successfully before but now there is an error sending back
Yes, my email here was incorrect it is fixed now. i’d rather not publish my email publicly. Please resend and it should be fine now.
Please contact us again as the email still the old one.
Email replied, please check.
That didn’t work, I responded with details in an email.
Email replied, please check.
This still isn’t working properly, the theme should be able to display my category icons in a grid view of 3 or 4 columns, at least it used to do that before the update. Now it just displays everything, whether set to categories or products, in one single column.
Email replied, please check.
Use of theme having problem in page loading. I tested in google speed and found specially in mobile is low(below green signal). How can I fixed this?
Hi,
Thanks for using EXCEPTION,
Email Replied, Please check.
I have replied to mail, Pls check and let me know asap
I have some question regard my issue.
1. Are you sure that latest theme upgrade will resolve my issue? 2. Have any user discussion this issue in past?
@2 question is for confirmation that user tried to do google speed or not, May be this is first case of speed.
Thank!!
Hi again,
Email replied, please check.
does not the code I received, I sent two messages to you unanswered. I urge fix.
Hi,
Please check your emails, I replied twice, seems you didn’t see them or they went to your junk folder.
This is the original message :
Hi,
Thanks for purchasing EXCEPTION,
if you mean the premium plugins warning messages that requires purchase code, so please ignore these messages as all of the premium plugins are bundled with the theme and their updates will be included in every theme update.
Thanks for answering. Is the part where one active copy demo Full width slider and precisely with this plug-in he asks and says it is not the right code.
Email replied please check.
Hi
Thanks for the cool theme.
1- Is it possible to make transparent header? could not find in header styles or settings? 2- Is it possible to delete “read more” link on icon box style 6? Also in icon box if you use ?,Ç, etc the box divides the text, FYI. 3- In the client section, even my logos are PNG with transparent background, i could not manage them publish with transparent background. Always white background. Is there a workaround for this ?
Thanks
Hi,
Thanks for purchasing EXCEPTION,
Email replied please check
Will you be adding an Instagram feed to the template? Be great if you could!!!
Hi,
Thanks for purchasing EXCEPTION,
did you try installing the Instagram Widget plugin ?
https://wordpress.org/plugins/wp-instagram-widget/This can work with our theme mate
Hi there. I’ve a problem with post template. just wrote you a private message…
Hi,
Thanks for purchasing EXCEPTION,
Email Replied, please check
Pre sales question … Is it possible to customize or add portfolio single page layouts or just utilize the standard ones included ? I am looking for a theme which will allow me to use customs post types and filter to display posts but also to be able to customize the layout of those posts. thanks you
Hi,
Thanks for interesting in EXCEPTION, and sorry for the delay
unfortunately there is only hard coded one single page for the portfolio Essential grid plugin page, if you need to customize the single portfolio page you will have to change the php code not included in the theme options,
Thanks for expected understanding
No problem, thanks for letting me know
Most welcome mate
Hello…
I’d like to know nice appropriate secure nginx configuration. I’ve set up my server with LEMP. php 5.6 nginx 1.8 mysql 5.5
I tried to set up but I got 502 bad gateway cuz I’m not well familiar with wordpress. thanks
Hi,
Thanks for purchasing EXCEPTION,
Unfortunately I have no experience setting up WordPress with LEMP and related, so I recommend googling for this as this may help more.
Thanks for expected understanding
Really?
I mean the configuration itself, this need some knowledge and you can ask the provider to set it up
All right. Thank you.
Most Welcome friend
Hello… where can I find layer slider license? I mean layer slider license code.
Thanks. I already see that doesn’t necessary.
Great that you found that
Hello… How can I add portfolios?
Hi mate,
Email Replied Please check!
Rtl support?
Hi,
Yes EXCEPTION Supports RTL Layout.
Thanks for your interest.
Hi – I’m having some problems getting the sliders both for slider revolution and layerslider to work. The slider revo is saying plugin not activated because I don’t have a purchase key. And, the layerslider gives me an error message when I try to save the changes.
Hi,
Thanks for purchasing EXCEPTION,
There is no code needed, just please ignore the activation cause the layerslider and revolution slider are bundled with the theme not purchased individually.
We have purchased the extended license for them to include them in the theme but you don’t have to activate it as it if it has any updated, we’ll include it in the theme update.
I realize that. However, when i try to save the layerslider, I get the following error message “It seems there is a server issue that prevented LayerSlider from saving your work. Please, try to temporary disable themes/plugins, or contact with your hosting provider.” Any thoughts?
Other People also complained from that, and this is normally a server side related.
Can you please try to increase the allocated memory to 128M:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHPYou can contact your service provider and they can do it for you.
This can do the trick
Good Evening. Please I need to change the colours of mega menu. I use the light theme and custom colour. Which files I have to change in CSS??
Thank you.
Hi,
Thanks for purchasing EXCEPTION,
You can change the mega menu style from theme options > Header Settings > Header Settings > Mega Menu Style,
But if you want to change this it will need more complex code in the theme folder:
wp-content\themes\exception\assets
light.css or dark.css according to the theme color you use,
For more further inquiries please contact us via support form to check with you in action.
