590 comments found.
Hi, Will a update be coming for WC 3.7 compatibility or has this already been done? Just want to check before I update.
Hi,
Yes, you can update to WC 3.7
Kind regards
Hi, still enyojing the theme. Now I started using the swatches plugin provided in the theme, but I want a sold out variation swatch to be striped through like this: https://imgur.com/a/eColjqb
How can I do this? Thanks!
Hi,
Thank you for love our theme. For sold out variation it only can track when use select variation. It now only not exist variation show striped through like your screenshot.
Kind regards
Thanks for the quick reply. I found this Swatches plugin which can provide our needs: https://nl.wordpress.org/plugins/woo-product-variation-swatches/
“Cross Sign/Blur/Hide For Out of Stock Variation Swatches”
But when installing, it’s not showing up. Seems like it’s blocked by the variation select of the theme. Is there a way to make this work together? Would be a great addition! Thanks!
Hi,
Please go to Product > Attributes > Color and change type to image https://prnt.sc/ov78ri and add below code to Claue > Theme Option > General Layout > Custom CSS
.variations .value { border: none; }
Kind regards
AliExpress – possibility Hello, I am a Level 4 Collector at Themeforest. I am looking for a theme for AliExpress fropshipping. Will your theme be suitable? Thanks in advance, Mohan
Hi,
Thank you for interested in our theme. Yes, our theme compatible with AliDrop Shipping.
Kind regards
Hi! I want to buy this theme today. I want on some products to hide the add to cart button but not for all. Like some are for sale and some for presentation. It is possible? And how can I do that if yes. Thanks!
Hi,
Thank you for choose our theme.
It now WooCommerce only support hide add to cart button for specific category, if you want hide for specific product you have to add manual code for each product.
Kind regards
Hello,
Before I buy, Can I get your answers for these questions please ?
1. Does this website support payment gateway Visa, MasterCard, and KNET ?
2. Does it support for Arabic language translation ?
3. Does it support multiple suppliers ? I want the supplier to add his products in this site directly. so, we should have 2 types of registration, the first one will be for the user and the second one will be for supplier.
4. Does it support search by photos ?
5. Does it support product filtering and sorting ?
6. Does it support wishlist and digital wallet ?
7. Does it support shopping cart, find status and track orders ?
8. Customer can return or exchange order ?
9. Does it support dashboard for suppliers ?
10. Does it support offers management ?
11. Does it support sales reports and dashboards ?
12. Can I integrate it with a CRM ?
13. Could we convert it to Android and IOS app ?
Thanks.
Hi,
Thank you for interested in our theme.
1. Please check this for payment gateway support by WooCommerce https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
2. Yes, our theme support Arabic language translation
3. Yes, but you need to have plugin (WC Vendors or WC MarketPlace or Dokan)
4. I’m sorry it doesn’t support search by photo
5. Yes, it support product filter and sorting
6. Yes, it support wishlist and digital wallet
7. Yes, it support shopping cart, find status and track orders
8. Yes, you need install a plugin for this https://codecanyon.net/item/woocommerce-refund-and-exchange/17810207
9. Yes, it use layout of plugin you use for multi vendors (WC Vendors or WC MarketPlace or Dokan)
10. You need install plugin https://wordpress.org/plugins/woo-combo-offers/
11. Yes, by default WooCommerce support sales reports and dashboards
12. Yes, you need a plugin https://kinsta.com/blog/woocommerce-crm/
13. Yes, you can connect to store with API https://codecanyon.net/item/beostore-complete-react-native-template-for-ecommerce/17010642
Kind regards
Hi, after last update the products block isn’t working any more, see https://prnt.sc/o9f3qs , see here before update: https://prnt.sc/o9f34i Please can you fix that?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentails, our team will check and help you solve problem.
Kind regards
can i use for ali dropshipping plugin?
Hi,
Thank you for interested in our theme.
Yes, you can use our theme with Alidropshipping plugin.
Kind regards
Beautiful design
1. what is the diffrence between ( Claue – Clean, Minimal WooCommerce Theme ) and ( Gecko – Powerful Ajax WooCommerce Theme )
and which one should I get for my alidropshipping.
2. does the script has a special page for reset password and not the WP default page? send a screenshot, please.
3. I can’t see the tracking page in the script working.
4. notifications in every section.
5. Security
waiting.
Hi,
The Claue for new-modern and Gecko for vintage.
Can you send us screenshot again.
Thanks
Hi David,
The version of theme on your customer is outdated. Please update to new version to improve zoom function on mobile.
Kind regards
Do you have a demo site, where zoom image is active? I could not find a product where zoom image is active on http://janstudio.net/gecko/ This would be helpful as my customer has probably lost his envato account and we would have to buy the theme again. This is fine as long as the result is what we want, therefore a demo would be great. Cheers, David
Hi David,
We enable zoom function on our demo at http://janstudio.net/gecko/fashion/product/ribbed-panel-slub-knit-top/
Kind regards
Hello. 1. Does your theme support Russian language? 2. Can I upload my own fonts? Thank you.
Hi,
Thank you for interested in our theme.
Yes, our theme support Russian language. If you want upload your own fonts you need use child theme.
Kind regards
Thanks for the reply. Can I use your theme with Google fonts?
Yes, our theme already integrated google fonts. http://prntscr.com/nv27aj
Regards
Hello – I downloaded the Gecko and Gecko Child and all of the plugins but I only see two pages. Privacy Policy and Sample page. I should have a bunch of pages…I have imported all plug ins and activated the Organic theme but still nothing. I am not sure what is going on. Any ideas?
Hi,
Thank you for choosing our theme.
Please go to JanStudio > Install sample data and import sample content.
If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our team will check and help you solve problem.
Kind regards
Hello!
Is it different Language Files included?
Does it provide Chinese documents?
Hi,
Thank you for interested in our theme.
Our theme support multi language. You can translate to your language.
Sorry our theme doesn’t support Chinese document.
Kind regards
Hi
How do you edit the Promotion Banners?
Hi,
Please go to Pages > Edit the page contain Promotion Banner and edit Promotion Banner element of PageBuilder http://prntscr.com/nkvplc
Kind regards
Hello, If I don’t activate the option “flip product thumbnail” then the swatches are not displaying on the shop page. Do you have any solution please?
Hi,
Thank you for contact us.
I check on my site it still show color swatches when turn off “Flip product thumbnail” option.
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
Hello. Is it possible to move the blog title from the feature image to above the blog copy? So that the title is not covering the image?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, screenshot describe your issue. Our support team will check and help you solve your problem.
Kind regards
Was theme options removed? I have the latest version but no longer see the theme options so I change the sticky header on top of shop.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and admin account. Our team will check and hep you solve it.
Kind regards
Hi I am looking to use this theme on my site but I need to know if it will work with the plugin Woo 3D Viewer. If it does not can I get a refund?
Hi,
Thank you for interested in our theme.
Yes, our theme work with plugin Woo 3D viewer https://wordpress.org/plugins/woo-3d-viewer/ you can see the video we check at https://www.useloom.com/share/932cf90df12341a2a59022bfaa12b78c
Kind regards
One more question, which caching plugin do you suggest for use with your theme? I saw there is a conflict with the W3 Total Cache plugin is there a better one you can suggest? Thanks.
Hi,
We use Super Cache and CloudFlare CDN.
Kind regards
Hello, I just installed the theme and began to configure it. It appears that JanStudio extra addons plugin make the website run really slow. (I use Safari in last update) Do you have any solution to this issue? What’s realy in JanStudio extra addons plugin? Best regards
Hi,
Thank you for choosing our theme. Sorry because inconvenience.
Could you please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team need more check before give you solution.
Thanks
Hi,
Is the “WooCommerce Variation Swatches Plugin” included with the theme? Thanks
Hi,
Thank you for interested in our theme.
Yes, plugin WooCommerce Variation Swatch included in our theme.
Kind regards
Thanks for the quick reply. Can you list all other included plugins. Thanks.
Hi,
Have 2 commercial plugins included in our theme is WooCommerce Variation Swatch and WP Bakery Page Builder. Other plugins are free.
Kind regrds
Is it better to do a manual update when your site has a bunch of customized areas in it? Thanks.
Hi,
I recommend move your customize code to child theme and you can update main theme without losing your customize code.
Kind regards
Hi, Can you please tell me how to move my customized code to child theme? I have no idea how to do that. Thanks.
Hi,
If you don’t change any code in main theme, just add code in Theme Option > General Layout > Custom CSS. You don’t need move code to child theme.
Kind regards
Hi, where exactly do I manually upload the new version of the theme via the WordPress dashboard? And also, I have quite a few plugin’s that need to be updated but I’m having issues getting all to update (getting error messages). Would it be okay if I update them all after I install the newest version of the theme? Thanks.
Hi Cairns_nic,
Please follow our topic http://support.janstudio.net/forums/topic/updating-the-theme/ after update please go to Appearance > Install plugins to update plugins.
Kind regards
Thank you. I will do this.
Hi, The instructions you sent me do not specify exactly where I manually upload the zip folder of the new version of the theme. Can you please tell me where to do this? Also, it is the child theme I am using. Thanks.
Hi, sorry! I see that I can auto update via the Envato Market plugin I just installed…is it ok to auto update if I’m using the child version of this theme? Also, I wasn’t able to install the recommended Envato Toolkit plugin for some reason I get an error message..if the auto update will not be an option because of this temporary issue please let me know. I don’t want to have an errors/issues with my site and the theme update. Thanks.
Did my update. No worries. Sorry for the extra messages!
Yes, you can update via Envato Market plugin.
Kind regards
