136 comments found.
Good day dev, I’ve purchased the theme and I am in love with but I can’t the only issue I am having a problem with is the logo on the header… I’ve followed the steps on the documentation and it doesn’t seem to work for me.
Hi, thank you for liking the GOMAX Theme! Your feedback is important to us!
You need to check in two places to understand why your logo is not appearing:
- GOMAX Theme > Branding
- GOMAX Theme > Global Sections > “Your Navbar”
Note that you can edit your Navbar using Elementor. In the Navbar widget, you can choose whether to add a logo directly there or use the global logo from GOMAX Theme > Branding.
Read more about Global Sections: https://themeasy.co/help/global-sections-how-to-add-edit-and-choose-conditions/
If you have any questions, let us know! 
Hi, your demo takes a really long time to load. Almost 2-3 minutes. After purchasing your theme, is this problem fixed?
Hello!
Could you please try accessing the demo again? If possible, let us know which URL you used and found slow to load. In our tests, the page loads extremely quickly: https://gomax.themeasy.co/home-1
It’s possible there was a temporary slowdown on our server or an issue with your internet connection. However, to address your concern, this will not happen on your site. Over 150 online stores are currently using the theme, and no one has reported this issue. On the contrary, we’ve received many messages praising the theme’s performance.
We look forward to hearing your valuable feedback.
Hello! @RESOLDESIGN, could you please let us know if the issue has been resolved on your end? Is it still taking 2 minutes for the demo site to load? Thanks!
Hi, not able to import demo content. i checked this theme on 2-3 servers, on every server its showing success message that demo content imported successfully but nothing importing. can you please look into this. raising ticket for same.
Hello,
Here you can see a video of this working perfectly: https://youtu.be/KhVZgzS0ai8.
You can also find detailed information about resolving import errors on servers with restrictions here: https://themeasy.co/help/one-click-demo-import-how-to-fix-data-import-issues-in-wordpress/.
Please note that in some cases, servers may block access based on the country of origin, which could also affect the import process.
If none of the options work for you, item “17” provides a guaranteed way to get the demos. Simply follow the instructions provided.
If you have any further questions, feel free to reach out to us.
Hello!
Do you offer the option to add filters on the left of the page when someone choosing the Products field? Also, do you offer the option to add Greek as the first language of the site?
Hi,
- The theme includes various types of filters, all fully customizable with Elementor. Check out an example here: https://gomax.themeasy.co/shop-1/.
- Yes, it is possible to translate any string or text in the theme and plugins. Our team is happy to assist you with this.
If you have any further questions, feel free to reach out!
“Hello, I imported the demo, but the Furniture 1 and Furniture Megastore 1 templates are missing!!”
Hi, it seems that you imported the demos by selecting the “Fashion” demo. You simply need to go to Gomax Theme > Demo Import and reimport, this time selecting the “Furniture” demo. You can perform this import multiple times, and the pages won’t be duplicated.
If you have any questions, feel free to let us know!
i wont to show coustomer photo review to coustomer this service is available in this thema
How to Find and Install the “Customer Reviews for WooCommerce” Plugin
The Customer Reviews for WooCommerce plugin allows you to enhance your product evaluation forms with features such as image attachments, making it easier for customers to share their feedback visually. Follow these steps to install and activate the plugin in WordPress:
Step 1: Log in to Your WordPress Dashboard
- Open your web browser and go to your WordPress admin login page (e.g.,
https://yourwebsite.com/wp-admin). - Enter your credentials and click Log In.
Step 2: Navigate to the Plugins Section
- In the left-hand menu of your dashboard, hover over Plugins and click on Add New.
Step 3: Search for the Plugin
- In the search bar at the top right, type Customer Reviews for WooCommerce.
- Look for the plugin by CusRev in the search results.
- Verify the plugin by checking the author and ratings. It should have excellent reviews and a significant number of active installations.
Step 4: Install and Activate the Plugin
- Click the Install Now button next to the plugin.
- Once the installation is complete, the button will change to Activate. Click on it to activate the plugin.
Step 5: Configure the Plugin Settings
- After activation, you’ll be redirected to the plugin setup page. Alternatively, navigate to WooCommerce > Settings > Reviews to access the settings.
- Customize the features, including enabling image attachments for product reviews.
Documentation and Customization
For detailed guides and advanced features, refer to the official documentation:
Customer Reviews for WooCommerce Documentation
Working with Shortcodes
The GOMAX theme supports WordPress shortcodes, allowing you to personalize review forms and other plugin features creatively. Explore the shortcode options in the plugin documentation to customize the display and functionality to your needs.
If you have any questions or need further assistance, feel free to reach out!
Hello. I have two questions but before i would like to say that i love this theme. So first i want to ask if there is any way to break lines in the short description of a product as it just shows all the text in a single paragraph. The second thing that i need help with is that for some my product carousel in the home screen for some reason when i slide it to the left it glitches and reloads all the products again.
Hi, thank you so much for enjoying GOMAX! The new version will arrive soon with many improvements and new features.
Questions:
- First, make sure you have version 1.0.5 (the latest) installed.
-
To break a line in the product’s short description, simply go to the text tab and use
<p>, for example: https://imgur.com/KtBLbSP - I recommend disabling the “loop” in the carousel. Here’s a screenshot: https://imgur.com/ZU3yHsA
I hope this helps. 
hello i need help i cant install the theme on elementor
Hello,
Thank you for reaching out! Here are some helpful resources with more details:
- How to Install the Theme: Follow this guide to install the WordPress theme you purchased from ThemeForest: How to Install a WordPress Theme.
- Important Elementor Settings: Learn about the necessary configurations to optimize Elementor’s performance: Important Elementor Settings.
- Editing with Elementor: Understand how to edit your pages using Elementor and make the most of ThemeEasy widgets: Editing with Elementor.
I hope these resources help! If you have any further questions, feel free to ask.
how to remove message “product” has been added to your cart?
Hi,
Which location are you referring to? The button or the message popup when a product is added? The texts on your site are provided by WordPress/WooCommerce and can be modified in the settings if available, or using a translation plugin like Loco Translate.
You can find the Loco Translate plugin in the WordPress repository here: https://wordpress.org/plugins/loco-translate/.
You can reach out to our team at adm.codings@gmail.com, and we will promptly assist you with a solution or an alternative. There’s always a way to resolve it.
Hi,
IMPORTING DEMO DATA. Pre-Built Website Complete Package – it doesnt work.
There is a problem with importing. It imports home page, products, shop styles and landingpage1 landingpage2, but NOT the whole site (missing about, services, single service, prices, faq, contact, find a store, as well NO blog, NO portfolio, NO elements).
Can you fix it?
thank you
Tried using “Import Element Pages” still missing all these pages mentioned
Hello,
Here is a video demonstrating the demo import process working perfectly with the Gomax theme: https://www.youtube.com/watch?v=KhVZgzS0ai8&t=90s.
The issue you reported is unusual. If you successfully imported one page, the others should have been included as well since they are part of the same XML file. The only possible reasons for incomplete data import are an interruption during the process, refreshing the page before it was finished, or a memory limit on your server.
Please review the recommended settings here: https://themeasy.co/help/the-ideal-wordpress-php-and-server-requirements/.
You can try the import process again and check if you can successfully retrieve all the demos you need.
Best regards,
Themeasy Team
Thank you for your reply. For video as well! Yes I did exactly as on the video. It imports everything, but omits some of the pages (like I mentioned before). On some pages he points to your website with the pages (as it is not imported at all). I already fixed manually some pages ….
I can’t find way to edit top bars (one on the homepage saying “Free delivery on orders…” coupon) and another in customer area top bar where it says Account (“My-Account” is good is imported but link points to your website), Order (missing page “Order-tracking” link points to your website), Support (link points to your website), Follow Us (all good), English (all good), USD (all good).
Where I can go to edit ? I don’t want to play with myphp to edit database registry.
https://ibb.co/nkHgGLY https://ibb.co/HPrFGCZthank you!
Hi, you can customize everything with Elementor. Please refer to the documentation about Global Sections here: https://themeasy.co/?s=global
Hi,
You just need to select a default variation. Edit your product, go to the Variations tab, and choose an option under “Default Form Values” Here’s a screenshot to guide you: https://imgur.com/bhRsqQ0
Let me know if you have any questions!
Still same issue, it’s not working. There is some issue with the theme
I also added “Extra Product Options For WooCommerce | Custom Product Addons and Fields” plugin but it’s not displaying the fields in the product page.
Hello,
As you can see here: https://gomax.themeasy.co/shop, there is no issue with the theme.
If possible, please send us an email at adm.codings@gmail.com and provide access to your WordPress. Our team will be happy to check this for you.
Thanks.
Deselect the size and color in your product page, it will go through. It’s not working in your theme as well.
We will review this and send an update for the theme. Thank you for reporting it. If you have any further questions, please let us know.
I just updated my website with the latest version of the theme you released today, hoping it would resolve my issue. Unfortunately, the problem persists. I can still add products to the cart without selecting a size for the product.
Hi, we are still working on it. The new version will be released soon, but there hasn’t been an update today. You can follow the changelog here: https://themeforest.net/item/gomax-elementor-woocommerce-wordpress-theme/54369926#item-description__changelog
How long will it take to fix this issue?? I’m not able to make my website live due to this issue. If you are not fixing it asap, I will raise a complaint against it and I will request for the refund of my purchase for this theme.
This issue is in the theme only, If i switch to the default theme it’s working perfectly
Hi, we’ve already fixed this. You’ll receive an update soon.
Can I get some rough idea how long will it take to get that update?
Hi, we apologize for the delay; the end of the year caused some setbacks on our end. The new version will be published later this week. If you would like to get the new version in advance, please send us an email at adm.codings@gmail.com, and we will do our best to assist you urgently. Thank you for your understanding.
The issue you reported regarding selecting variations has been fixed. The updated version with this correction will be released soon.
Thank you for your patience, and let us know if you have any further questions!
Do i need to buy elementor pro to use this edit this theme effectively or to purchase any plugin
Themeasy only needs Elementor FREE to offer its full potential. There is NO need to purchase Elementor PRO or any other paid plugin. Although this is not mandatory, if you have Elementor PRO it will also work perfectly.
If you have more questions let us know.
⚡How to Add Custom Fonts to the GOMAX Theme
-
From the WordPress Dashboard:
Go to Plugins > Add New and search for “Fonts Plugin”. Here’s the plugin link for reference: Olympus Google Fonts. Install and activate the plugin. -
Upload Your Fonts:
In the WordPress menu, a new option called “Fonts Plugin” will appear. Navigate to Fonts Plugin > Upload Fonts, upload your font file, give it a name, and save it. You can upload as many fonts as you like. -
Customize Your Fonts:
Go to Fonts Plugin > Customize Fonts > Basic Settings and select your uploaded fonts as desired. -
Add Custom CSS:
In WordPress, go to Appearance > Customize > Additional CSS and add the following code:
:root { --themeasy-primary-font: var(--font-base) !important; --themeasy-secondary-font: var(--font-headings) !important; }
By following these steps, your custom fonts should display correctly on your site.
hello my dear friend, I bought this theme and installed it. But I can’t edit them with Elementor! Whenever I click on edit with elementor the page stays in loading mode and finally asks me if I want to use standby mode or not! Please guide me so that I can solve this problem! thank you
Hello,
I believe this issue might be related to your site’s permalink settings.
Here’s how to update permalinks in WordPress:
- Log in to your WordPress Dashboard.
- Go to Settings > Permalinks from the left-hand menu.
- Select the appropriate permalink structure for your site (usually “Post name” is recommended).
- Click “Save Changes.”
This action refreshes the permalinks and often resolves related issues.
Additionally, please read about important settings here:
Best regards,
Themeasy team
My name is Matheus Garcia, and I recently purchased the GoMax theme through [platform, e.g., Envato Market]. I am experiencing difficulties connecting the theme’s template to Elementor.
Here are the details of the issue:
When I try to import the demo files or pre-designed templates, the process fails, and I receive an error message (either no import happens or a generic error is displayed). I have checked my server requirements, such as PHP memory, execution time, and upload limits, and they meet the recommended values. I cannot locate the demo files within the downloaded theme package. I have tried alternative methods like using import plugins and manual import, but none have worked. Could you please guide me on how to resolve this issue? If possible, I would also appreciate a direct link to download the demo files or any other recommended method to properly set up the theme.
Thank you in advance for your attention, and I look forward to your solution.
Best regards, Matheus Garcia
Hello!
Thank you for reaching out to us. Our team will assist you promptly.
At the end of the video in this link, you can see how the process should work correctly: How to Import Demo Data
Additionally, here is a complete troubleshooting guide: How to Fix Demo Data Import Issues in WordPress
Unfortunately, some modern servers have security modules that may prevent you from importing data into WordPress. Based on your description, even a manual XML import might not work on your server.
Recommendation: Get a Complete Copy of the Demo Site
As a last resort, you can request a full copy of the demo site by contacting our support team via email at adm.codings@gmail.com. This will provide you with content identical to the theme’s demo site. However, please note that this process will erase all existing data on your site, making it suitable only for blank sites ready to be replaced with the full demo content.
Let us know if you need further assistance!
Hello! I’m selling tshirts. I set up the size charts and added sizes to the product attibutes. Still, they don’t show up in the product page. Is there something missing? Thanks!
Hello,
Here are the detailed instructions to configure the WPC Product Size Chart for WooCommerce plugin:
1. Go to Plugins in your WordPress dashboard, search for “WPC Product Size Chart for WooCommerce”, install it, and activate it.
2. After activation, a new option will appear in the WordPress admin menu called “Size Charts”. Navigate to this option and create a new size chart. For example, refer to this screenshot: https://imgur.com/2BoZ11B.
3. In the “Apply” field, choose whether the chart will be displayed on all products or select “None” if you want to manually assign it to specific products.
4. From your WordPress dashboard, go to WPClever > Product Size Chart and select the “Fade” effect, which we recommend as it offers a better experience. See an example here: https://imgur.com/i0IKBdF.
5. Edit your desired product and go to the “Size Chart” tab. Select the size chart you created earlier. For reference, check this screenshot: https://imgur.com/kcg6nW5.
Let me know if you have any questions or need further assistance!
Hi,
I recently purchased the [GOMAX – Elementor WooCommerce WordPress Theme] and have encountered an issue while trying to activate the theme.
When I enter the purchase code, I receive the following error message:
“Purchase code not found. Please make sure you have copied and pasted it correctly.”
Here are the details of my purchase:
Purchase Date: [10/12/2024]
I have double-checked the code to ensure there are no errors in copying or pasting. Despite this, I am unable to proceed.
Could you please assist me in resolving this issue? Let me know if you require any additional information to verify my purchase.
Thank you for your prompt assistance. I look forward to your response.
Thank You
Hi,
The purchase code you tried to enter is incorrect. It’s likely from another item you purchased. I also noticed that the code you entered is missing a digit. Could you please check the purchase code for the GOMAX Theme and try again?
You can learn how to find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeThank you.
Hi, the reviews/ratings are not showing on my product. Please guide how to enable
Hi,
There are a few possibilities for this, but I believe it’s related to a specific product.
Go to your product list and click on “Quick Edit.” Once there, check if reviews are enabled. Please refer to this guide: https://imgur.com/4dJHsN8
Hi team,
I try to import the theme demo, and this happened : Error: error (502).
I then activated External Request, tried to import again and this error is shown :
Error: error (502)
What can we do please ?
can you please give me a copy of the demo I bought (Website 2) ?
Thank you
Hi,
This issue is likely related to a missing module on your server. We recommend contacting your web host to address this and prevent future difficulties with WordPress.
We can provide you with a tutorial on how to import the demos through a full migration. To proceed, please send us an email at adm.codings@gmail.com.
