984 comments found.
I added the products to my page and when the image is zoomed on mouse hoover, I am getting tiled image.. what should i do.
Attaching screenshot for immediate reference
https://snipboard.io/pzGBIg.jpgRegards, vijey
Hi raghavan2004,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi i have purchased two licences but need to buy only one extra licence. i like to revert back the purchase.there was an connection issue on my side.
please help.
Regards, raghavan2004
Hi raghavan2004,
You can send a refund request for one license. I will accept your request.
Best regards,
I have written a mail in the link furnished
Can the shop also sell digital products that will be automatically emailed the moment the payment is completed?
Hi Zimelo,
Yes, that’s right. Our themes can sell digital products and will be automatically emailed the moment the payment is completed ( if you use mail server ).
Please you buy our themes and open a ticket here https://skygroup.ticksy.com/. Then you give us your problem. Our support team will help you.
Best regards,
I am getting a ‘link expired’ error when I try to upload the theme to Wordpress. Please help
Hi Blacktuskweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
In your demos, the prodcut slider, dont move. Can you fix that? i need see your demo fixed for buy the theme
Hi lenguajevisual,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Does the theme accept the “Elementor” builder?
Hi Khairalla86,
Unfortunatelly, Gon theme has only support for WPBakery Page Builder. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Can I see the vender’s dashboard page?
Page Footer option not showing in the Product pages. Please suggest
Hi moin1977,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Please don’t duplicate your comment!
Best regards,
Hi there,
I have a question: is it possible to have the products (in woocommerce), displayed by subcategories (only the subcategories I know its possoble) with pagination specific to the product subcategories? So, each subcategory on one page with it’s own pagination?
Please let me know.
Thanks
Rui
Hi Rui,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code, website information and explain more. Our support team will help you check it.
Best regards,
HI, I was wondering how can I add another form option for registration in addition to vendor and customer. Also is there a way to separate the login from registration?
Hi kprice94,
With the Dokan plugin, you should see options which allow user to register as a vendor or a customer on the My Account page. If you use another marketplace plugin, please check your plugin settings again.
About the login and registration forms, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will check it for you.
Best regards,
Hi, I want to Customize/Redesign my Gon Theme, do you offer such services and how to proceed. Thanks,
Hi forestborj,
Please open a ticket here https://skygroup.ticksy.com/ and tell us more details. We will discuss about it.
Best regards,
Ok, Thank you,
I am trying to add product category images in the menu but they are not being showed on phone or desktop either.
Hi nerdstruck,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code, website information and more details about what you want. Our support team will help you.
Best regards,
Hello, how much does it cost to get your theme installed with all plugins and feature ? does it support arabic language? Thanks
Hi thinkinedu,
Thank you for interesting in our theme!
You only need to purchase the theme. You don’t need to purchase plugins which we require/recommend.
Yes, our theme supports arabic language. You can use the Loco Translate plugin to translate the theme.
Best regards,
Hi there, I don’t have the option to add a logo under site identity? Only a custom pixel. Could you please assist? Thank you
Hi MarissaSiwinski,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hello Any update on this template? gon/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.7.0, gon/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 3.7.0,
Hi mediavorx,
WooCommerce has just been updated a few days ago. We are tracking it and will update the theme as soon as possible. Now, you should install WooCommerce version which the theme recommends.
Best regards,
I’m trying to translate the chronometer from English to Brazil and I’m not getting https://prnt.sc/ot5hyz
Hi envolcomunicacao,
1. You go to Theme Options > Product Details. You find the Ads Banner Content option and change it.
2. Please watch this tutorial video https://www.youtube.com/watch?v=hR20GiWFaDE and try it.
3. The text on counter is in the ThemeSky plugin. Please translate the ThemeSky plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, how do I change the top that is English to Brazil portugues-br It would be the items: Wishlist / My Account / Search product and the currency symbol is in Pound. Here in my country is in R $ (reais), would be Brazil. Some words I can’t translate.
my site https://portoimports.com.br
Hi envolcomunicacao,
You can use the Loco Translate plugin to translate the theme. For more information about using Loco Translate, you can watch our tutorial videos https://www.youtube.com/watch?v=X7IzOLqfneI, https://www.youtube.com/watch?v=hR20GiWFaDE.
About header currency, please read this article https://skygroup.ticksy.com/article/11782/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, Can I update your testimonial shortcode in my function file ? Or Override function ts_testimonial_shortcode ??
Thanks
Hi LionelSeltz,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us exactly what you want. Our support team will help you.
Best regards,
Hi LionelSeltz,
Please open a ticket here https://skygroup.ticksy.com/ and give us a screenshot about what you want (Because your link always goes to our intro page). Our support team will help you.
Best regards,
Hello, How can I add filter like in this page : http://preview.themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/full_screen_preview/13573615?_ga=2.37391714.334343782.1564409328-80152071.1564146918
I use dokan
Hi fekisadok,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and a screenshot about what you want (Because your link always goes to our intro page). Our support team will help you.
Best regards,
