984 comments found.
Hi guys I install the demo site with the sql. file and complete demo but when i try to load the website first…
1. www.busqueda24.com the website is online 2. admin panel of busqueda24.com and then says localhost reject conexion…
thank you
Hi fernandolopez,
It is because you didn’t yet update url. Please read our guide again. It is the third step.
Best regards,
Hi guys, i have a problem when i try to load the website www.busqueda24.com
show a messaje error
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 786432 bytes) in /home/fernando1814/public_html/www.busqueda24.com/wp-content/themes/gon/framework/vc_extension/vc_map.php on line 2614
thank you
Hi fernandolopez,
You need to increase your memory limit. Please read this article https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Best regards,
ok solve
thank you
Hello, want to know if there is a way in which I can choose the products that appear on the home page, for example if I am selling a pair of socks is there any way in which the pair of socks and other products that I am selling appear on the home page or on the first result after a product search Thank you
Hi Quensio,
I know who you are. You are fv23. You are also fvallejo23. You don’t need to create the new accounts to get support from us. If you want to use our theme, please purchase it. Please respect author and yourself.
Best regards,
Hello Skygroup, I am not the same person as fv23 fvallejo23, but Injust came from talking to my team and they told me that’s their usernames, we are a team of 4 people developing a multivendor site, we are not the same person, but we are working for the same person, we already purchased the theme more than 2 months ago, but the person who bought the theme is on vacation and has not answered in order to give us the code, as soon as I have it I will make a ticket, meanwhile I am going to create a ticket to show you the web site, and we respect you and ourselves, we just needed some answers in order to work.
Hi Quensio,
OK. If your team purchased our theme, please open a ticket https://skygroup.ticksy.com/ and give us your purchase code. Our support team is always ready to help you.
Best regards,
I am going to buy the Gon Shop theme but before this, I want to know if its possible that the admin of the site can decide which stores appear first when the category store is clicked, also I saw on the demo of the supermarket 2 that in the home page some categories are shown with one big product, and image of shoes for example( if the category is shoes) and 4 small products that are part of the shoes category, I want to know if the admin of the site can decide which 4 products appear on this section of the site Thank you
Hi fv23,
About the category store, I don’t understand this question. Please explain more.
About the supermarket 2 home page, you can not change banner for each tab. You can use the shortcode in the supermarket 3 home page. It allows you to set banner for each category. And you can not specify products. You can only select product type (Recent, Top Rated, Best Selling or Featured).
Best rgeards,
Hello, the thing is that I notice that is possible that the stores of each vendor are shown to the users, so I wanted to know if its possible to select which stores appear first when users want to see all the stores ? Thank you
Hi fv23,
It is the feature of the third party plugin. So you should contact plugin author and ask them this question.
Best regards,
Hello, thank you, Also I wanted to know if its possible that the admin of the site can choose which products appear first when a users clicks on a category. Thank you
Hi fv23,
Are you talking about the category store? If yes, please also ask plugin author about this.
Best regards,
Hello, no, its when a user makes a search of a product such as shoes, so I wanted to know if the order of the products that appear as a result for the search can be modified, so that the best products that the admin consider, appear first as this products will have more views
Hi fv23,
Unfortunately, WooCommerce does not allow you to do this.
Best regards,
Ok thank you, finally I wanted to know if its possible that only certain e mail adresses such as gmail can register automatically on the site, so if someone register with hotmail the system doesnt allowed him. Thank you
Also if the products “Special Products” shown on the home page of the Demo can be selected by the admin of the site, or which ones can be selected by the admin ? thank you
Hi fv23,
About product, you can specify the big product. But you can not specify the small products. You can select product type (Recent, Best Selling, Top Rated or Featured) for the small products.
About email, it is possible. After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Hello, I want to know if its possible that the admin of the site can customize the products that appear on a “Category” of products, so that in the home page instead of showing the Clothes Category it shows only the products that the admin choose. ?
Hi fvallejo23,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
hi, how can i update new version on Wordpress plugin?
Thanks
Hi scampbase,
You just go to Plugins and update them https://prnt.sc/hyjds3. But if your plugin is not a free plugin, you may need to download the plugin package from website where you bought it and manually update it. If you want to update the related plugins after updating our theme, you can read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi,
We bought the support for this theme.
Our question: When we modify content in wordpress we can see these changes on our website 24 hours later, is it possible to see this directly?
Kind regards, Marre Hemken Event Specials
Hi festivalshopping,
Because your site is cached. You need to clear the following caches if you have: hosting cache, caching plugin, browser cache and CDN. If you don’t know how to clear hosting cache, please contact your hosting provider. You should only enable caches after you have finished building your website.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, this a pre-sale query, actually I’ve been checking your theme for last few days, but on the variable product page, without choosing its variable values, the Add to Cart & Quantity does not shows, it only pop’s up when we selects any value on frontend. But other themes shows it by default, although customer has to select any color/size variation before checkout.
Is it possible to show Add to Cart Text by default, with a disable function? Ex- https://demo.woothemes.com/storefront/product/ship-your-idea-2/>/strong>Hi amitaryan000,
Thank you for interesting in our theme!
We changed it. The current theme version shows Add To Cart and Quantity by default https://prnt.sc/hwbbla. But we didn’t yet update our demo. So don’t worry about this.
Best regards,
ok, thanks
BTW any chances you updating your demo site, soon!
Hi amitaryan000,
Please clear your browser cache and check our demo again http://demo.theme-sky.com/gon/shop/cras-im-variable-2/.
Best regards,
Dear Skygroup,
Is it possible to use breadcrumbed homepage? None of your demo shows breadcrumb on homepage.
Thank you, Ignity
Hi Ignity,
Thank you for interesting in our theme!
Breadcrumb is used to link to homepage or parent pages (Homepage > parent pages > current page title). So homepage does not need breadcrumb.
Best regards,
Ah thank you for your prompt answer 
Hi, how to download the demo content of home classic box
thanks
Fernando
Hi Fernando,
You can use Gon Importer to import our sample content. If you want to install exactly the same as our demo, you can download and install our full demo package here http://downloads.theme-sky.com/.
Best regards,
Hi, can you check why I cannot get into the wrdpress admin panel and the load of the website look like this www.busqueda24.com after install the demo with the sql. file
Thank you
Hi Fernando,
You need to increase your memory limit. Please read this article https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Best regards,
Hi, I am interested in purchasing your Gon Theme but as I played with the demo I realized there were no options to select shoe size, colors, etc for the various products a vendor posts. Can you provide some insights as to if vendors have the ability to select different shoes sizes available, color options, items sizes, etc when they post their products.
Hi donavan_burgess,
Thank you for interesting in our theme!
You create Variable Product. You will be able to add colors, sizes or other attributes to your product. Please check this link http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=0-1-0-0-0. For more information about adding variable product, you can read this article https://docs.woocommerce.com/document/variable-product/.
Best regards,
Hi, how can i use multi languages? actually my client need website in 2 languages Sweden and English? so let me know whats step is required to do that waiting for your earliest response
Hi WebexDesigner,
To build a multilingual site, you need to buy and install WPML plugin https://wpml.org/.
Best regards,
Please send me documentation how can i do that
Hi WebexDesigner,
You can read our documentation http://demo.theme-sky.com/documentation/gon/#using-wpml and WPML’s documentation https://wpml.org/documentation/.
Best regards,
For some reason in my header now appears the table of content or page contents under the ‘Shop By Category.’ I’ve searched around and I’ve tried deactivating plugins but I can’t find anything to get rid of the list.
Any ideas?
https://www.bamf-athletics.comHi Lex_Luthor,
I don’t understand your issue. I don’t see Shop By Category on your header. Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and explain more about your issue. Our support team will help you.
Best regards,
Hello,
When I updated my plugin it completed changed everything on my page. I had to go and redo all of my color schemes and other things. I had to fix a lot. The issue I posted about I fixed by deselecting an option and reselecting it.
Cheers,
Jonathan
OK Jonathan!
I bought the GON SHOP, to create a multivendor site, but I want to know if its possible that the users when they register they become customers and vendors not just one, such as OLX.com Thank you
Hi fvallejo23,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Thank you I will do it right now. Additionally I wanted to know if its possible that the email address and phone number(Contact info) of the owner of a store is only shown when a member makes a purchase or just for members that have registered, not for everybody that enters to the site ? Thank you
Hi fvallejo23,
Please also add this question to your ticket. Our support team will answer your question.
Best regards,
my site is not working now. it is showing sql error: Warning: in_array() expects parameter 2 to be array, boolean given in /home/astrabon/public_html/wp-content/themes/gon/framework/theme_functions.php on line 492 Hosting provider says its an issue with Gon theme. can you fix it.
site: www.astrabon.net
Hi shambe1,
There is a problem with your database. Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. Our support team will help you.
Best regards,
hello, with your theme i noticed site (www.astrabon.net) is giving an sql error related to woocommerce since last week.When i contact hosting provider they said its problem with the theme. can you fig out this issue and advise me the fix. error found: Warning: in_array() expects parameter 2 to be array, boolean given in /home/astrabon/public_html/wp-content/themes/gon/framework/theme_functions.php on line 492
Hi shambe1,
There is a problem with your database. Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. Our support team will help you.
Best regards,
If I want to try how to sell on the theme which username and password can I use ?
Hi fvallejo23,
Your question is not clearly. You can only use our theme to build website. You don’t have permission to sell our theme on anywhere. If it is not what you want to know, please explain more about your question.
Best regards,
Hello. How can I add the seller’s link to the product on the product categories page?
Hi marcianosebem,
The “seller” feature is provided by a third party plugin. So please try contacting plugin author for help. If they can not help you, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi, how do I edit the GON product page? which file i should look at?
kind regards Lorenzo
Hi Lorenzo,
Please open a ticket here https://skygroup.ticksy.com/ and tell us exactly what you want to change. Our support team will help you.
Best regards,
I have just inherited a website using your theme (v.1.3.2 installed). The Visual Composer install (v. 4.12), which I am used to using with Artbees Jupiter, is not saving – clicking on “Save Changes” does nothing. Thus, I cannot make changes to any page because no VC element will allow me to change it. What is going on here? Do I need to purchase another license to get support from you on this? The previous developer is now out of the picture. Thanks for taking the time to reply.
Hi charger70,
You should purchase a new license. It will allow you to update the theme in future. After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Thank you for the reply, Skygroup. Will do now.
