984 comments found.
Hi Team I want all product images size should be in one size. I have follow below steps but isnt work: appearance>theme customize> Wocoomerce> Product Images
I have change the size but product images are not display in one size.
Also i am using Supermarket 2 theme and i have categarised the product for home page (where In ELECTRONIC & HITECH etc) in that section i want multiple products like Hot,Sale,Top etc but when i add any product from woocommerce only sale product would be display I want All product display on home.
Request your help for the same
Hi aquaspade,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there i bought the theme cause i bought it before from a freelance that designed my website but i see i have no updates with him and i need the updates that why i bought it again here, how can i update the theme? Im on version 1.3.5, thanks in advance.
Hi favela92,
For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme. Before updating, you should backup your site. Because that freelancer might change our theme files.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi,
I like your theme. will it supported “WC Marketplace” plugin ?
Thanks.
Hi bem8867,
Thank you for interesting in our theme!
Unfortunately, we don’t support the WC Marketplace plugin. Our theme supports the Dokan plugin. You can check it here https://wedevs.com/dokan/.
Best regards,
Hi,
Because we like your theme, so we finally had to use dokan, we hope choice is correct, thank you.
Hi bem8867,
Thank you! If you need help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
there are some google fonts i wish to use. Can you please update the list in the theme to include all the available fonts
Hi illadee,
We will check list of google fonts in the next update. We can also add more google fonts by using custom code. You can open a ticket here https://skygroup.ticksy.com/, tell us fonts which you want to add. Our support team will help you.
Best regards,
ok thanks, can you also make the google fonts load over SSL during the next update to avoid “was loaded over HTTPS, but requested an insecure stylesheet” with the fonts
Hi illadee,
All our google fonts work with SSL. The font which does not work with SSL may be added by plugin. Please read this article https://skygroup.ticksy.com/article/6389/.
Best regards,
Hope you are well,
I need some CSS for your theme.I have noticed the product details page is very wide. Can I bring this in, so the margins are smaller. As what I have noticed is it makes the image of the product pixilated.
https://shopmm.com.au/product/avani-top-royal-blue-black/Then plus have small thumbnail images of products underneath. Again i find it is pixilated.
Second thing is can I have some CSS for the header. I would like the store dashboard to be next to My Account/Login
So to have My Account/Logout | Store Dashboard.
Hi Lisaodo,
About layout, because you enable the Fullwidth Layout option in Theme Options > General tab.
About customizing header, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, I need to know if i add a product with variant , will it show thumbnail images in product pages to choose the product ?
Hi antonyrajp,
It will show the attributes of variations. When users select attributes, it will load the image of variation and replace the main image. If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Hello. work with woocommerce 3.3.5? Thanks!
Hi vitexio,
Yes, Gon is compatible with WooCommerce 3.3.5
Best regards,
Hi, I have install the theme on my localhost using document, i have choose SUPERMARKET 2 demo but its not look properly i have see only header, slider,discount section and footer, i want to be display whole page as it is. Request your help for the same
Hi aquaspade,
Because it contains our image id, product category id, .... So you will need to edit elements in page and select your images, product categories, ....
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hope you are well,
I really need help in order to have my site to look similar to this theme in regards to the categories being on their own menu tab but have noticed this isnt a header option. Please have a look at social marketplace https://www.buddyboss.com/product/social-marketplace/
and www.hardtofind.com.au. How do I look like this with the drop down sub categories. Do I need to install Max Mega Menu?
Any help please.
Hi Lisaodo,
Gon includes Mega Menu by default. So you don’t need to install Max Mega Menu. For more information about adding a Mega Menu, please read our documentation http://demo.theme-sky.com/documentation/gon/#menu or watch this video https://www.youtube.com/watch?v=8tkqFk58GSI.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, i already choose my widget for footer, but it still won’t show up. Please help.
https://imgur.com/a/Zt4ZxThank you.
Hi shamhardy,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hi how can I put the demo content on my website busqueda24.com
or where are the instructions
thank you
Hi fernandolopez,
Please read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Please how do i remove the three images just above product page footer saying free shipping, free return, free support
WAITING….... ON YOUR REPLY
Hi phemmy80,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Dear auther,
We have a problem with the menu (links) in the footer. Since a week the first 4 links don’t work anymore. But the stange thing is that al the links under the first 4 links do work!
Can you please tell me how to resolve this.
Gr Marre – Festival Shopping
Hi festivalshopping,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello! Works with WC 3.3.4 ? Thanks!
Hi vitexio,
Yes, Gon is compatible with WooCommerce 3.3.4
Best regards,
hello a clients menu disappeared and it is set as main menu but no longer displays can you help?
Hi dmwdsprime,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Hi dmwdsprime,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Hello, I’m trying to change the logo slider to show 6 images like your example content but it only show 5. I think your example data from the template is out of date. this is my page : http://crewcreativos.com/Projects/FiveNetworks/ and I want to use a 6 column design for all sliders, 6 logos, 3 products and 3 blog. Thank you
Hi dzavala05,
You go to Logos > Settings and change Slider Responsive in there.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Hi, It is great theme…well done. I enabled WPML and need to make Logo for each lang. but I did not find where this option in the theme.
Hi ahanbali,
Thank you for compliments!
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, I’m having some trouble with header V3. The logo doesn’t show anywere and I have the latest version of the theme. All others headers are ok but I need the V3 for my design.
My website is http://crewcreativos.com/Projects/FiveNetworks/
Thank you.
Hi dzavala05,
With header v3, you need to directly add your logo image to menu. Please read our documentation http://demo.theme-sky.com/documentation/gon/#menu. At the bottom of the Menu section, you will see what you need.
Best regards,
Hello!
Could you please advise regarding the following?
“Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”
We face the message above when we try to update functions.php into the gon child theme and into the main theme.
Thank you in advance for your support!
Kind Regards,
Kalliopi
Hi Kalliopi,
Because your custom code will break your site. So WordPress does not allow you to save file. You should check your code again. It is the Sandbox feature of WordPress 4.9 https://wordpress.org/news/2017/11/tipton/.
Best regards,
