984 comments found.
Hello, I am trying to modify header on the page and cant find where to do it. Also, I would like the Currency to appear next to shopping bag. Please help.
Hi jmealla,
To customize header, you need to edit the header template file. For more information, please read our documentation http://demo.theme-sky.com/documentation/gon/#header-customization.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there There is no pagination at shop page.Can you help me? Here is my shop : https://avioti.gr/avi/shop/
Thank you in advance John
Hi John,
Because you have only 10 products and all products display on your shop page. So it does not need pagination. When you add more products, pagination will appear. You can change number of products per page in Theme Options > Product Category tab > Products Per Page option https://prnt.sc/gggii9.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Ok i see.So simple.Thank you for quick reply
I see that there is an update to the Gon theme.
Do you have any instructions as to how to upgrade this. I do not want to loose any of my customization.
Thanks,
Antonio R. Parisi
Hi Antonio,
For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme. If you didn’t change any file of our theme, you won’t lose your changes. Anyway, you should backup your site before updating.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
hi sky group I’d like to test run this theme before I purchase please set me up a trial demo wordpress url so I can try it out many thanks
Hi bashman199,
Unfortunately, we don’t have a trial demo. Please check our demo and read our online documentation to get more information.
If you have any question, don’t hesitate to let me know!
Best regards,
alright just checked ,, how do you add medium or large depth effect on a column created with visual composer from the column settings .. i cant find that settings there ?? many thanks
Hi bashman199,
Could you please explain more about your question? You can give me a screenshot or a demo link. It will help me understand more about your question.
Best regards,
like this is what im talking about (column box shadow) https://www.dropbox.com/s/y1bykwxx0n4r38b/Capture.PNG?dl=0 that gives the column a beautiful depth effect this was extracted from another theme by the way … many thanks
Hi bashman199,
That option is added by theme or add-on. Our theme does not use box shadow. So we don’t have that option.
Best regards,
please can you add it and please make the menu bar appear from left side instead of from top on mobile version view , something like this www.dropbox.com/s/6p8sp0jl851hqry/IMG_7207.PNG that will just make the theme perfect
Hi bashman199,
About box shadow, unfortunately, it is not suitable with our theme style. So we can not add it to our theme.
About mobile menu, we can help you customize it.
Best regards,
about mobile menu are you gonna use custom css code ? many thanks
Hi bashman199,
We have to customize the header template file, add custom css and js. We can do it with child theme. After installing our theme, you install our included child theme, open a ticket here https://skygroup.ticksy.com/ and give us your FTP account. We will customize it for you.
Best regards,
can you please teach me how to do that I can do it myself many thanks
Hi bashman199,
You should let us do it for you. You won’t take your time. It may be a bit complex with you. It will take more time to teach you.
Best regards,
okay is it possible for a friend that purchased the theme to give me the theme files the I upload it on my own ftp ? & you can help me customize it that way so o won’t have to pay again because I don’t have enough funds to purchase the theme… many thanks for understanding or you can as well gift me the theme files as a gift and i’ll bring in more people to purchase this gon theme … many thanks
Hi bashman199,
It is impossible. Each license is only used for one website. So you have to purchase a license for your website.
Best regards,
okay can you gift me the theme and the license ? many thanks
Hi bashman199,
It is impossible. Please purchase our theme.
Best regards,
okay i’ll purchase as soon as my budget is complete by the way this is the effect of the box shadow menu in column settings of visual composer in the image link here https://www.dropbox.com/s/6dkqidkqfraeese/effect.PNG?dl=0 check it out … looks good! please add it to the visual composer of gon
Hi bashman199,
We can help you add custom css for the box shadow after you purchase our theme.
Best regards,
Is this theme compatible with Multivendor plugins? Kindly highlight in further detail:
Hi simplyhussam,
Yes, our theme is compatible with the Dokan plugin.
Best regards,
hello is it possible to use the filter like size color etc for the vendor page And that the filter show only results from this vendor and not from the hole shop? I think its most importent for a vendor page. regards
Hi gehtsnoch,
Your idea is good. But, unfortunately, this feature is not available now.
Best regards,
Hello, I’m having some problems. The second option of viewing the Dokan seller page is completely unconfigured. The terms and condtions page for the dokan seller is not working properly. You are not changing the theme colors. You can help? Thank you.
Hi marcianosebem,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and the links which relate to your issues. Our support team will check it for you.
Best regards,
Hello good day 
I have several questions and attach catches
- In vuestar page of coming soon how can i put img-backgrong full witdh? So that in resolutions higher than the container it expands?
https://drive.google.com/open?id=0B-rch4BpffesV1p2emJ1MEhLbkk-In the product page as edit / configure / delete icons social networks to share - In the product page the attributes to appear as colors is a plugins or can be configured?
https://drive.google.com/open?id=0B-rch4BpffesMGtxaWxwQ1gyT00- Pop the buttons as edit the border color
https://drive.google.com/open?id=0B-rch4BpffesMnJVdE5oUFVZWFkWaiting for your help and very grateful in advance
Thank you so much regards
Hi Alrisha2pisces,
I can not see your screenshots. For technical support, please open a ticket here https://skygroup.ticksy.com/ and send us your screenshots in there. Our support team will help you.
Best regards,
Hi!
I need to update Visula Composer, could you bring me the latest version? thank You
Hi adcommunication2016,
We will include the latest version of Visual Composer in the next theme version. We will update the theme in 1 or 2 next weeks. You should wait for updating the theme. When we update the theme, you will get a notification from themeforest. For more information about updating the theme and the related plugins, you can read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello!
How are we working with the latest versions?
Woocommerce 3.1.2? VisualComposer 5.2.1?
Regards!
Hi vitexio,
The current theme version is compatible with WooCommerce 3.1.2. About Visual Composer, we will update it in the next version. If you have your own license, you can also update it.
Best regards,
Hello good morning, checking the template that I am editing I noticed that the icons that I added earlier in the header are visualized this way in Mac?
Attached screenshot https://drive.google.com/open?id=0B-rch4BpffesS09xNWJIRWt2ZTgGreetings and thank you very much
Hi Alrisha2pisces,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hi sir/mdm,
Time sale is only showing on main product page (overview). We would like it to appear on the following pages as well
1. Page 2 onward of main product page 2. In each category page (displaying time sale of that particular category)
Please advise
Hi pohlye08,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information, some screenshots and explain more about your issue. Our support team will help you.
Best regards,
hi this theme support Content Egg – all in one plugin for Affiliate, Price Comparison, Deal sites
Hi karki,
We didn’t yet check the Content Egg plugin. You can try using it. If you need help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello Good morning, I have updated the version of Woocommerce and this message appeared to me ?, I have asked for some update of the theme? Can I have a problem?
* Your theme (Gon Child) contains non-updated copies of some WooCommerce template files. These files need to be modified to be compatible with the current version of WooCommerce. You can see which files have been affected on the system status page. If in doubt, consult the author of the topic. * I also did not manage to see the password forgotten link at login? (Preview attachment) https://drive.google.com/open?id=0B-rch4BpffesSUQ3MFl3ZVZNWmMThank you very much and I look forward to your comments.
Hi Alrisha2pisces,
Because you are using an old theme version. The current theme version (1.3.0) is compatible with the latest version of WooCommerce (3.1.2). So you need to update the theme. For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
About the password forgotten link, because you change the link text color on the top header to white. You can add the custom css below to change color for only this link
.ts-header .my-account-wrapper .forgot-pass a{
color: #a9a9a9;
}
Best regards,
Hi, good morning guys I have a question? Could you put in the login header an icon as they have email and phone?
Attachment preview
https://drive.google.com/open?id=0B-rch4BpffesYm9pUlRVX2ZOMEUGreetings and thank you very much
Hi Alrisha2pisces,
You can use the custom css below
.my-wishlist-wrapper, .my-account-wrapper{
padding-left: 20px;
}
.my-wishlist-wrapper:after, .my-account-wrapper:after{
font-family: FontAwesome;
position: absolute;
top: 12px;
left: 0;
color: #fff;
}
.my-wishlist-wrapper:after{
content: '\f004'; /* change heart icon here */
}
.my-account-wrapper:after{
content: '\f007'; /* change user icon here */
}You can get more icons here http://fontawesome.io/icons/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, I am very interested in purchasing this theme. Do you guys have a demo download for wordpress so i can test to see if this theme would work with my business. Thank you Marco
Hi Marco,
Thank you for your interest in our theme!
I’m sorry. We can not send you the theme package before you purchase it. Please check our demo http://demo.theme-sky.com/gon/ and read our documentation http://demo.theme-sky.com/documentation/gon/ to see what it can do. If you have more question, don’t hesitate to let me know!
Best regards,
Ok. If i do purchase it, is it possible to return within a certain time frame if it doesn’t fit what my business needs? Thank you for your help.
Hi mmiralaie,
OK. You can purchase and check it in 3 days. If it does not fit for your needs, you can request a refund. I will approve your request.
After purchasing our theme, if you need help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi there,
Well… this is the situation: I purchased the Gon wordpress theme a while back and used it to create two websites. The first one is working fine, but the second has issues with the layout. I was not aware that for each website I had to have an individual license. I’m guessing that I need to purchase a second license for the second website to display and work as it should.
Can I purchase a second license and some how insert it on the second website?
Please let me know as soon as possible. This is urgent, I have the client waiting for this.
I hope to hear from you soon.
Regards,
Rui
Hi Rui,
Actually, we do not check license key for each website. We only check license key when you need support. So, you need to purchase a second license for your new website. Then, you open a ticket here https://skygroup.ticksy.com/, give us your new license key, your website information and explain more about your issues. We will help you check it.
Best regards,
Hi! I got this web site made with Gon theme, no idea if they purchased or not. Im working on it now, but im having a small problem. I cant set up the home products slider to work properly! Ive tried every configuration variable, but product just wont show on homepage. I guess the product types (recent, sale, featured) are set automatically… Is there any tutorial available to check out what is that i am missing here? The domain is www.andreadelacanal.com.ar
Ill really appreciate your help
Hi nanincv,
Because your website is using the theme version 1.1.4. It is a very old version and is not compatible with your WooCommerce 3.1.1. You need to update the theme and the related plugins. For more information about updating the theme, you can read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
i install the full package content, when i use the default home page i have this error : Fatal error: Maximum function nesting level of ‘100’ reached, aborting! in C:\wamp\www\supermarket_default\wp-includes\functions.php on line 5378
please help me to fix that
Hi, is your theme appropriate for a multi-vendor physical goods? If so, would you have any example of a website working on it?
At the beggining it is hard to get traction with multi-vendors sites. So, does your site has any feature to promote high value users (people who can attract other people)?
Hi netojose,
Thank you for your interest in our theme!
Our theme is compatible with Dokan plugin. We can not share the link of other customers. We don’t have permission to do this. You can get more information and check the demo of Dokan here https://wedevs.com/dokan/.
About the second question, it is more related to marketing. You can send mail, use facebook or google adwords to advertise your website.
Best regards,
HI Sir, I have a problem in “Ts Product Deal Slider”. I need to put count down but it not working. Please tell Me how it fix that, And Ts Count down also not working.
Hi vikasdigglia95,
You need to set date for your discounted products. In the Product Data box, you enter Sale price. You click the Schedule button and set date below. Please see my screenshot https://prnt.sc/g64u72.
About TS Countdown, please check to make sure that you enter a date in future. For example, today is 09/08/2017 (dd/mm/yyyy). If you want show countdown in one day, you will set: Day = 10, Month = 8, Year = 2017
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thank You Sir, Its working now
